1. Divisional Overview - Department of Industry, Innovation and

eBusiness Division BUSINESS PLAN 2013 - 2014

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Table of Contents Table of Contents ......................................................................................................................................................................... 2 1.

Divisional Overview ........................................................................................................................................................... 5

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CIO Forward The Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education (DIICCSRTE) aims to ‘build the economy of the future, based on education, skills, scientific and research excellence and collaboration, innovation and increased productivity’ (DIISRTE Strategic Plan).. The scope of the Department’s responsibilities reflects Government decisions in Machinery of Government changes. Further MoG changes are expected in 2013-14. The diversity of business, policy and program functions creates a challenge for delivering effective ICT services to the department and its Ministers. Innovation has a complex ICT delivery model with ICT services being provided Prime Minister and Cabinet and Department of Education Employment and Workplace Relations and infrastructure services by UXC Connect. A review of the Department’s Legacy systems to be completed this year will provide a basis for determining an effective and financially sustainable approach to systems development and delivery. Common approaches to ICT services across government, a drive for greater digital engagement with industry and the community, open government, maximising use of data, and the push for adoption of mobile, Cloud and Web2.0 based services, requires closer integration of ICT with business functions. This makes ICT a critical component in achieving business outcomes. A challenge is for ICT to better enable productivity and efficiency across the department while also managing a tight fiscal environment. Declining contractor use is being offset by increased training and staff development and ICT must be focussed on the department’s core needs. The Department’s ICT Strategic Plan 2013 to 2016 identifies five key themes:  A unified departmental approach to ICT; 

Modern, strategic platforms;

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Mobile, stable, flexible and available ICT;

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Knowledge empowered decision making; and

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Whole of Government Services.

eBusiness will work to drive these themes forward. The strategy aims to improve governance, processes and service delivery while still allowing the agility to be able to respond quickly to changing business needs. We will embrace new technologies and actively engage stakeholders to seek out benefit for the wider department; and will support and nurture our staff to be effective IT professionals. Our aims include to:  Support the department to deliver it’s mandates; 

Achieve greater integration across the department through stronger internal collaboration ;

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Invest in workforce development to deliver skills for future service delivery models ;

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Integrating machinery of government changes; and

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Provide a work environment that is enjoyable and rewarding.

I look forward to the support of our staff and stakeholders in this endeavour.

Chief Information Officer, and Head of Division, eBusiness Craig Pennifold

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July 2013

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1. Divisional Overview eBusiness Division is the primary ICT delivery area for DIICCSRTE and our Ministers covering some 4,200 staff in over 100 locations in Australia and overseas. The goal of eBusiness Division is to work in partnership with our stakeholders to provide stable, secure, modern, high quality solutions to effectively support the diverse policy, program, communication and services needs of the department, our Ministers and our stakeholders. eBusiness Division have responsibility to deliver a number of Whole-of-Government (WoG) online services to support business activities and business interactions with government through initiatives such as SmartForms and VANguard authentication services.

1.1 Strategic objectives Our strategic objectives are based on 5 key themes driving the ICT Strategic Plan which will be updated annually for the period commencing 2013 to 2016. The themes are: 

A unified departmental approach to ICT;



Modern, strategic platforms;

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Mobile, stable, flexible and available ICT;



Knowledge empowered decision making; and



Whole of Government Services.

1.2 Key Priorities The Division’s priorities for 2013-14 are focused in 5 groups: Increase engagement 

Finalise the Department’s ICT Strategic Plan for 2013-16;

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Implement a Communications and Engagement Strategy;

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Develop an ICT Capability Blueprint and Roadmap, aligning ICT Services to business functions and objectives; and

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Enhance the Service Catalogue and Service Charter; Service Central for handling all internal service requests and implement the “Blue Shirt” service for end user support.

A simpler more stable ICT environment 

Implement the Virtual Desktop and network simplification with a Windows 7 desktop;

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A new Disaster Recovery site and improved internet gateway;

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A Multi-Tiered data storage platform;

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Investigate Cloud technologies; and

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Remediate the Oracle platform and decide on further investment.

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Enhanced Business Services 

Enhanced mobile solutions (iPads & iPhones) and new CITRIX Remote Access and delivery of Video Conferencing across our network;

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Business Intelligence, Customer Relationship Management systems and firm level data;

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SGMS grants platform moving to Business as Usual, with more than 19 programs and very fast implementation of new programs; and

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Internal collaboration sites.

Increased focus on management and delivery 

A stronger eBusiness Project Management Office and better benefits realisation;

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A focus on service levels and transparency in project performance; and

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Mature transition from project into Business As Usual for new services.

Whole of Government Services 

Joint lead agency on B2G and G2G authentication (for Standard Business Reporting and Superstream);

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Deliver Vanguard services to over 20 Government agencies; and

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Deliver the Unique Student Identifier.

1.3 Challenges and Risks eBusiness Division operates in an ever changing environment with a diverse stakeholder group, tight fiscal outlook and an ever changing technology environment. Among the key challenges and risks are: 

Cyber Security – an ongoing threat

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Tight budget – capital, wages, efficiency dividends and Gershon savings, time and resources to implement change

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Policy - Whole of Government policies on procurement and IT practice, including use of cloud

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Dependency – on-going reliance on DEEWR and PM&C for delivery of ICT services to staff

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Digital engagement – meeting Government targets

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Staffing - attracting and retaining skills and high performing staff

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Legacy systems - existing architectures and retirement of old systems, review underway

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Department Diversity - policy, programs, regulators, science, museums

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A large and diverse portfolio, complex ICT delivery model with ICT services provided by multiple agencies

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Greater digital engagement across Government

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Joint lead agency on B2G and G2G authentication (including SBR and Superstream)

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1.4 Branch Overviews VANguard and Infrastructure Branch VANguard and Infrastructure Branch represents the Department in its role as a joint lead agency (with the ATO) in the delivery and implementation of business-to-government (B2G) and government-togovernment (G2G) authentication solutions. It provides management and oversight of Public Key Infrastructure trust broker capabilities underpinning the ATO’s multi-agency AUSkey digital credential, the Standard Business Reporting (SBR), the Australian Business Number/Business Names, SuperStream and the Whole of Government Parliamentary Document Management System authentication processes. Additionally, it provides authentication solutions to government agencies to allow them to transact securely online with their business customers. In undertaking this activity, VANguard and Infrastructure Branch is responsible for the operational support and maintenance of its existing authentication solutions, the development of new authentication services on an as required basis, and the management of associated infrastructure, which is deployed in two separate data centres in an active-active configuration. It is responsible for providing support (infrastructure operations and incident management) for Business.gov.au (BGA) Branch initiatives. Key priorities for 2013-14: 

Pursue opportunities for increased VANguard use arising from the National Digital Economy Strategy, the Cyber White Paper, the National Cloud Computing Strategy and other Government digital strategies;

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Continue to build program for Superstream infrastructure capability;

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Release Phase One of Unique Student Identifier (USI) application;

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Continue integration of the new VANguard Federated Authentication Service across government agencies; and

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Deliver 'business-as-usual' application support, infrastructure operations and incident management to support current VANguard, Online eBusiness Services and USI initiatives, within specific funding allocations.

ICT Operations Branch The ICT Operations Branch is responsible for the management, in conjunction with service providers, of all aspects of the department's ICT infrastructure including the network, server and desktop environments. It is also responsible for the operation of the department's voice and data communications; the development, implementation and operation of the department's ICT security arrangements; the delivery of core ICT services (email, internet and network file and print services) for the department and support for these services; and the ongoing review of the department's ICT sourcing strategy and associated contract management activities. Key priorities for 2013-14:  Identify underlying ICT issues and remediate; 

Implement a Service Management Improvement Program;

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Implement a sound operations framework;

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Continue to enhance our Disaster Recovery capability;

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Remediate performance issues on the Oracle platform;

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Manage the Infrastructure Modernisation Program of work including VDI Project, Network Refresh Project and Network Simplification Project;

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Manage the division’s involvement/deliverables in relation to the EDRMS project;

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Manage the transition the DAFF consolidated gateway;

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Investigate options for a replacement of the Oracle Platform;

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Manage the implementation of a multi-tiered storage solution;

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Develop a new security strategy that is in line with the changing security landscape; and

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Review compliance with new ISM and take remedial action where necessary.

ICT Systems Branch ICT Systems Branch is responsible for system development and maintenance, third party product configuration and customisation, web management services and business intelligence and reporting. This includes the development of key business systems, development and support of departmental websites and development of interfaces to other government agencies. All ICT activities performed in the branch are supported by the branch’s Application Development Framework and the department’s PM2 Project Management Methodology. The branch provides a whole of lifecycle ICT service for supported systems and websites, from analysis and development, to system testing and post-production support. Key priorities for 2013-14:  Commence implementation of the new departmental Business Intelligence & Reporting (BI&R) initiative, based on recommendations in the Altis report; 

Implement the VET Data Commonwealth Store;

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Implement system to access ABR Private Data;

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Deliver an ad-hoc geo-spatial reporting capability;

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Deliver enhancements to the Research Block Grants (RBG) and the R&D Tax Incentive system;

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Deliver enhancements to the Manufacturing CRM to allow NMI use;

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Plan for next upgrade of web platform, including analysis of technology platform capabilities and cloud-based offerings;

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Continue to deliver responsive (mobile and tablet) views for departmental websites;

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Continue rollout and support of collaborative platform;

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Redevelop the Traffic Light Report (TLR) system;

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Upgrade SGMS to latest version;

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Complete interface between SGMS and TechnologyOne; 8

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Implement new programs in SGMS as required;

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Upgrade Team Foundation Server;

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Maintain and support – 

Major cross Divisional systems including SGMS (Clarity), R&D Incentive system, CRM systems, CRC and RBG;

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legacy systems including IIPMIS (GLAM), IPMS(Tradex, ATS and TCF), EPBS;

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all departmental websites (Internet, Extranet and Intranet);

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NMI systems;

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disaster recovery documentation for ICT Systems; and

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ACR data warehouse and reporting solutions for SGMS and other systems.

ICT Engagement Branch The ICT Engagement Branch is responsible for front line ICT service delivery, ICT strategy, service improvement, governance and enterprise architecture. The branch has carriage of the management of ICT aspects of Memorandums of Understanding with the Department of Prime Minister & Cabinet and the Department of Education, Employment & Workplace Relations. Delivery of front line services is through internal Service Desk and Desktop Support teams providing high quality support, incident management, problem management and request fulfilment to the many sites and stakeholders across the portfolio. The branch operates the Project/Program Management Office (PMO) which provides quality assurance and assistance to all projects with an ICT component, and provides coordinated reporting and risk management. This includes eBusiness capital and operating projects, and also projects undertaken by third parties and business program areas. Key priorities for 2013/14 are:  Continue to provide high quality service desk and desktop services support; 

Prepare support staff for the transition to the new virtual desktop;

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Enhance the Service Catalogue, Service Charter and Service Central for handling internal service requests;

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Implement the “Blue Shirt” service for end user support;

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Manage the MoUs with DEEWR and PM&C;

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Finalise the Department’s ICT Strategic Plan for 2013-15;

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Establish a Communications and Engagement Strategy;

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Develop an ICT Capability Blueprint and Roadmap, aligning ICT Services to business functions and objectives; and

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Mature the eBusiness PMO with better benefits management, risk management, reporting and transparency.

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1.1 Organisation Chart of Division

VANguard & Infrastructure Branch Trish Porter

VANguard Operations

HEAD of DIVISION

Divisional Admin Unit

Craig Pennifold

Jenny Williams

ICT Operations Branch A/G Colin Roberts

ICT Engagement Branch Mike Sibly

ICT Operations Support

ICT Strategy, Governance & PMO

ICT Systems Branch Neil Kinsella

Web Services

Scott Nilsen

Jeanette Corbitt/ Danna Vinicombe

OES Operations

ICT Security

Client Support

Dean Staniforth

Wayne Barker

Bill O’Donnell

Business Intelligence & Reporting

Service Support

Desktop Support

Integration Systems

Andrea Cross

ICT Communications & Logistics Projects

Desktop Support

Rebecca Lee

Stakeholder Management

ICT Architecture & Solutions

Michelle Holmes

Mike Haberecht

Service Development Malcolm Young

Database & Corporate Systems Support

Infrastructure Architecture

Infrastructure Operations

Branch Shared Services

Deb Morgan

Yaroslav Jurkiw

Eileen Kelliher

USI Team

UXC Connect

Eileen Wright

Tom McLuckie

Ben Pfitzner

Debbie Wilson

Clive Rossiter

Paul Mornement

Clarity Systems Ross Davidson

Alex Curtis

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Business Systems Rolf Taylor