Against All the Odds: Framing a Case for Support Services in 2014 Domini Gunn Director of Health and Wellbeing CIH
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Supported Housing for HWB
Ensuring strategic fit with future social care and health priorities
Meeting changing needs of partners & customers
VFM & social value of current provision
Understanding current & future demand
Service models that are fit for purpose
Making the best use of community based assets
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Key challenges • Finding a balance between retrospective analysis, and what will support your offer in the future • There is lots of research about what improves the lives of people – what is your role in this and what impact does it have on the national outcomes? • What are the local commissioning and health priorities? This will help to shape your offer in different areas • Very little of the data collected now through SP contract monitoring directly tells commissioners about your expertise in relation to the national outcomes, so…
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Building an impact narrative This work needs to be about building an ‘impact narrative’, across a number of different outcomes or domains, drawing on a number of different evidence sources, including: Case studies Evaluation findings Personal outcomes / Supporting People data Customer feedback
Business case Learn with us. Improve with us. Influence with us | www.cih.org
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How might we do it? • Constructing a narrative from different perspectives • Looking at costs and benefits • Different measures require a different approach – need to reflect local commissioning priorities • Critical analysis of your evidence base – where are the gaps?
• Focusing just on the national outcomes is likely to limit what you can say • Coherent, evidenced, outcome focused, costed case for investment Learn with us. Improve with us. Influence with us | www.cih.org
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Linking ‘distance travelled’ to the calculation of social value
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Social Value tool for supported housing • Many Social Return on Investment (SROI) and Cost Benefit models are complex – require specialist input and analysis. • Risk becoming dated quickly • CIH consultancy is working with the housing support sector to develop a tool that meets our specific needs. • Service user placed centre stage • Transparent process, accessible, locally adaptable, with read across to all relevant outcome frameworks Learn with us. Improve with us. Influence with us | www.cih.org
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Some important challenges • Availability of evidence on which to base credible estimates of ‘value’ for each outcome • Sector buy-in, especially on weighting criteria • Transparency in the model (‘behind the scenes’) • The subjectivity of assessing outcomes • Capturing the unique characteristics of each individual client’s circumstances Learn with us. Improve with us. Influence with us | www.cih.org
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CIH resources & tools • • • • • • • •
CIH consultancy services Service Quality Tool – SQT – DCLG sponsored Social Value – housing related support DCLG commissioning support - remodel DCLG older people’s service remodelling Adult & Child Safeguarding Corporate partnership Policy & practice Learn with us. Improve with us. Influence with us | www.cih.org
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Sharing resources
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Rhetoric to Reality Chartered Institute of Housing: www.cih.org source of information, support and professional membership What you need to know about the care bill - CIH briefing Creating housing choices for life – CIH briefing
CIH Tools: Service Quality (2014), VFM(2013) & Social Value (2014) Developing your local housing offer for health and care targeting outcomes – CIH framework doc Hospital 2 Home resource pack www.dh.gov.uk/health/2012/10/hospital-2-home/ Learn with us. Improve with us. Influence with us | www.cih.org
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More information If you would like further information please contact me at:
[email protected] or phone the office on : 0844 561 1758
Further details on the Service Quality Tool (SQT) & other services can be found at www.cih.org/consultancy Learn with us. Improve with us. Influence with us | www.cih.org
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