AHIS/Allstate

American Heritage Insurance Services GAP Claims Department Re: GAP Claim No. GAP Waiver No. Thank you for contacting our office regarding your vehicle’s total loss financed through Lender Name, loan number Account/Loan #. Our goal is to process your claim as quickly as possible. Listed below are the documents required in order for us to review your claim request. If you do not have the required documentation you may obtain it from your lender, insurance company, and dealership. Required Documentation Copy of the Retail Installment Sales Contract (Loan/Lease Agreement) Payoff Amount as of date of loss and full loan history Vehicle Valuation Statement Copy of Insurance Settlement Check Copy of Police Report Copy of your Insurance Policy (Declaration page only) Copy of Factory Invoice (Only if the vehicle was new at time of purchase) Buyer’s Order (Motorcycles only)

Obtain From Lender or Dealership Lender Insurance Company* Insurance Company* Insurance Company* Insurance Company* Dealership Dealership

(*) If you do not have primary coverage, please contact our claims office immediately and provide the address and telephone number of where the vehicle is located for an appraisal.

The above documents must be obtained by you and mailed to us at: American Heritage Insurance Services P.O. Box 260098 Miami, FL 33126-0098 Please contact your dealership to request the cancellation of the following products you may have purchased: Extended Warranty/Service Agreement, Maintenance Agreement, Credit Life and Disability, Etch or any other cancelable refundable products. To help assist you in obtaining the necessary documents included are letters which you can complete and mail to the issuing Lender/Credit Union, Primary Insurance Company and/or dealership. If you have any questions regarding your claim or this process please contact our office at 800741-4216 Option 2. Our office hours are Monday through Friday 8:30 AM to 7:00 PM Eastern Standard Time. Thank you. GAP Claims Department

American Heritage Insurance Services PO Box 260098, Miami, FL 33126-0098 800-741-4216 Option 2 Fax: 866-378-6409