Bachelor of Science in Human Services

Bachelor of Science in Human Services Program Orientation

BSHS Version 005 Effective March 1, 2012

CONGRATULATIONS! If you are here, you have just made the first step in earning your Bachelor of Science in Human Services Degree at University of Phoenix. We welcome you to the

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BSHS Program! 2

Human Services

“The field of Human Services is broadly defined, uniquely approaching the objective of meeting human needs through an interdisciplinary knowledge base, focusing on prevention as well as remediation of problems, and maintaining a commitment to improving the overall quality of life of service populations” (National Organization for Human Services, 2010, ¶ 3).

Human Services

“The

Human Services profession is one which promotes improved service delivery systems by addressing not only the quality of direct services, but also by seeking to improve accessibility, accountability, and coordination among professionals and agencies in service delivery” (National Organization for Human Services, 2010, ¶ 3).

BSHS Program – Next Steps

• You will need to synthesize knowledge across courses in order to develop your knowledge, skills, attitudes and professional identity in the field of Human Services.

• Courses are sequenced to introduce content that is then reinforced in subsequent courses. Courses cannot be taken out of sequence and have prerequisite courses to move on.

• Content Areas are assessed for assimilation in each course to ensure you are ready for the next course. You must have a minimum grade point average (GPA) of 2.0

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BSHS Program – Additional Steps

• Graduation requires a completion of 120 credits as follows: • A minimum of 63 upper division credits. • A minimum of 54 of the 120 credits must be in general education areas approved by the University.

• Field Experience courses are required. You will be working at approved sites that have Affiliation Agreements with the University. Each Field Experience course is 15 weeks in length. • Each week during the Field Experience courses every student must attend 2 hours of class and volunteer about 12 hours at their Field Experience Site. Due to the anticipated extra workload of 20 hours per week, students may not take other classes concurrently with the Field Experience classes. © 2010 University of Phoenix, Inc. All rights reserved.”

CONCENTRATIONS

When you enrolled, you were asked to make a selection of concentration. BSHS v.005 offers 4 choices of concentration:  Management  Addictions  Gerontology  Family and Child Services A concentration consists of 3 courses with a foundational pre-requisite course housed in the core curriculum. Concentration courses may be taken online or at your campus if offered there. They may be taken concurrently with other courses with the exception of Field Experience courses.

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Human Service Worker Job Title Examples

Case Worker

Family Support Worker

Youth Worker

Social Services Liaison

Residential Worker

Behavioral Health

Management Aide

Case Management Aide

Eligibility Counselor

Alcohol Counselor

Adult Daycare Worker

Drug Abuse Counselor

Life Skills Instructor

Client Advocate

Neighborhood Worker

Social Service Aide

Group Activities Aide

Social Services Tech

Therapeutic Assistant

Probation Officer

Case Monitor

Parole Officer

Child Advocate

Gerontology Aide

Juvenile Court Liaison

Home Health Aide

Group Home Worker

Child Abuse Worker

Crisis Intervention Worker

Mental Health Aide/Tech

Community Organizer

Intake Interviewer

Community Outreach

Social Work Assistant

Community Action Worker

Psychological Aide

Halfway House Worker

Case Manager

Rehab Case Worker

Residential Manager

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NOT a BSHS Worker occupational focus…

• Licensed and/or Clinical Social Workers • Licensed Professional or Mental Health Counselors

• Clinical and School Psychologists • Licensed Marriage and Family Therapists • Medical Doctors, Psychiatrists • Registered Nurses, Psychiatric Nurses • Lawyers, Bankers, Financial Planners

• Academic Advisors, Enrollment Advisors

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FOUNDATION The BSHS Program begins with a strong foundation comprised of the first 5 courses: •

BSHS 305 -

HISTORICAL DEVELOPMENT OF HUMAN SERVICES: AN INTRODUCTION

•

BSHS 325 -

HUMAN SYSTEMS AND DEVELOPMENT

•

BSHS 335 -

ETHICS AND VALUES FOR HUMAN SERVICE PROFESSIONALS

•

BSHS 345 -

DIVERSITY AND SPECIAL POPULATIONS

•

BSHS 355 -

DELIVERY OF HUMAN SERVICES: THEORY AND PRACTICE

•

BSHS 375 -

INFORMATION SYSTEMS AND TECHNOLOGY IN HUMAN SERVICES

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Client Service Delivery The BSHS program has a core focus on client service and the wide range of service delivery pathways: BSHS 385

-

INTERPERSONAL COMMUNICATION AND INTERVIEWING SKILLS

BSHS 395

-

CLIENT ASSESSMENT AND PLANNING

BSHS 405

-

INTERVENTION, DIRECT SERVICE DELIVERY AND CASE MANAGEMENT

BSHS 415

-

FIELD EXPERIENCE I

BSHS 445

-

SURVEY OF CRISIS AND MENTAL HEALTH ISSUES AND INTERVENTIONS

BSHS 455

-

WORKING WITH ADDICTIONS

BSHS 475

-

FIELD EXPERIENCE II

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Professional Growth and Identity

The BSHS program is designed with the development of a Human Services Professional Identity.  Near the completion of the program, an optional board exam is offered.  Upon successful completion of the Human Services – Board Certified Human Services Practitioner exam and application to the Center for Credentialing in Education, you will be board eligible.  The HS-BCP will be offered near the beginning of the second Field Experience course: BSHS/475.

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LICENSURE is NOT involved:

• Our program does not prepare you for licensure in your state. Please review your state’s rules and licensing board regulations. • You will not be required to take the Human ServicesBoard Certified Practitioner examination to graduate from this program. Sitting for the exam is optional.

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Mental Health Facilitator Training and International Registry

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Mental Health Facilitator Registry

 After graduation, you may be registered (not licensed or certified) as a Mental Health Facilitator through NBCC International, a division of the National Board for Certified Counselors. MHF Training is incorporated into the course structure.  Mental Health Facilitators are First Responders:  Community Outreach

 Natural Disasters  Trauma and Crisis Workers

 “The Mental Health Facilitator (MHF) program is designed to improve access to mental health care within a given community by educating and training professionals, paraprofessionals and lay people in the basics of mental health” (NBCC International, 2012, ¶ 1.). © 2010 University of Phoenix, Inc. All rights reserved.”

Not Just an Academic Program • The Bachelor of Science Human Services Program is an undergraduate degree course of study.

• Our Field Experience courses are designed to prepare you for work in the real world as a human service worker in a wide range of employment areas.

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Structure and Sequencing

• The BSHS program is designed with a sequence of courses beginning with foundational moving through client service delivery courses and include professional development coursework.

• Field experience courses may not be taken before completion of essential requirements.

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The Coursework • Two levels for each course: • Classroom weekly workshops @ 4 hours each. May not miss more than 1 per course. • Learning Team Assignments @ 4 hours per week. Learning Team work is NOT optional and a part of the semester-credit time commitment for a 3 semester hour course.

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Core Preferred Sequence* ID

Title Historical Development of Human Services: An Introduction

BSHS/305

CR

Length

Prerequisites

3

5 weeks

Meet Program Admission Requirements ---

BSHS/325

Human Systems and Development

3

5 weeks

BSHS/335

Ethics and Values for Human Service Professionals

3

5 weeks

BSHS/305, 325; COMM/215; MTH/209

BSHS/345

Diversity and Special Populations

3

5 weeks

BSHS/335

BSHS/355

Delivery of Human Services: Theory and Practice

3

5 weeks

BSHS/335

BSHS/375

Information Systems &Technology in Human Services

3

5 weeks

BSHS/335

BSHS/415-O

Orientation to Field Experience

0

1 week

BSHS/345, 355, 375

BSHS/385

Interpersonal Communication & Interviewing Skills

3

5 weeks

BSHS/415-O

BSHS/395

Client Assessment and Planning

3

5 weeks

BSHS/385

BSHS/405

Intervention, Direct Service Delivery and Case Management

3

5 weeks

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BSHS/395

Core Preferred Sequence* ID

Title

BSHS/415

Field Experience I

BSHS/425

Length

Prerequisites

3

15 weeks

BSHS/405

Administration and Management of Human Service Programs

3

5 weeks

BSHS/405

BSHS/435

Research and Statistics in Human Services

3

5 week

MTH/220

BSHS/445

Survey of Crisis and Mental Health Issues and Interventions

3

5 weeks

BSHS/405

BSHS/455

Working With Addictions

3

5 weeks

BSHS/445

BSHS/465

Professional Development and Identity

3

5 weeks

BSHS/425, 455

BSHS/475

Field Experience II

3

15 weeks

BSHS/465 and All Concentration Courses

BSHS/485

Capstone: Advocacy and Creating Social Change

3

5 weeks

BSHS/475

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CR

BSHS Version 5 Areas of Concentration Management Addictions Gerontology Family and Child Services

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Areas of Concentration

The Bachelor of Science in Human Services program offers a selection of 4 areas of concentration. In addition to completing the Core Courses, an additional 3 courses must be completed from the selected concentration before entry into the Field Experience II Course, BSHS/475. Concentrations are: 

Management



Addictions



Gerontology



Family and Child Services

Management

ID

Title

BSHS/426

Human Services Management: Theory and Practice

BSHS/427 BSHS/428

Length

Prerequisites

3

5 weeks

BSHS/425

Critical Thinking Skills in Management Decision Making

3

5 weeks

BSHS/426

Human Service Program Design and Proposal Writing

3

5 week

BSHS/427

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CR

Addictions

ID

Title

BSHS/456

Addiction Interventions for Human Service Workers

BSHS/457 BSHS/458

Length

Prerequisites

3

5 weeks

BSHS/455

Codependence and Working with Families

3

5 weeks

BSHS/456

Action Planning, Relapse Prevention and Aftercare

3

5 week

BSHS/457

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CR

Gerontology

ID

Title

BSHS/437

Aging and Social Systems

BSHS/438 BSHS/439

Length

Prerequisites

3

5 weeks

BSHS/345, 355; MTH/220

Care of Ill and Aging Populations

3

5 weeks

BSHS/437

Grief, Loss and End of Life Issues

3

5 week

BSHS/438

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CR

Family and Child Services

ID

Title

BSHS/406

Family Systems and Social Systems

BSHS/407 BSHS/409

Length

Prerequisites

3

5 weeks

BSHS/405

Family Violence Across the Lifespan

3

5 weeks

BSHS/406

Child Abuse and Neglect

3

5 week

BSHS/407

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CR

Exams • You are required to take and submit the MHF pre-test in BSHS/305. The post-test is required in BSHS/485. • Instructors may employ a variety of examinations to assess your assimilation of course content. • The Human Services-Board Certified Practitioner exam is offered in BSHS/475 as an optional exam. Passing the exam and completing the application will make students Board Certified eligible.

A Lot Happens Between Now… and Graduation

•Successful completion of this program involves demonstration of knowledge, skills, and attitudes concordant with the human services profession. Evaluation of your progress happens in:

*Course grades

*Field Experience

•Ongoing evaluation by individual course faculty combined with faculty collaborative evaluations.

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What High Grades Mean

A

B C

Excellent performance. Work is exemplary and worthy of emulation by others. Good Performance. Work meets expectations for graduate-level quality. Average Performance. Your GPA must be at this level to graduate from the program.

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Field Experience Courses • Program graduation require completion of 2 Field Experience courses and FE Orientation: • BSHS/415-O Field Experience Orientation • BSHS/415 Field Experience I – 15 Week Course: 175 Service Hours. • BSHS/475 Field Experience II – 15 Week Course: 175 Service Hours • Can only be accomplished at approved sites with whom University of Phoenix has an established Affiliation Agreement. © 2010 University of Phoenix, Inc. All rights reserved.”

Field Experience Courses •

Are completed at approved sites under supervision of a qualified professional.

•

Must attend weekly classes and cannot miss more than 2 classes.

•

Students are responsible for maintaining APPROVED UOP forms and logs, obtaining site supervisor signatures and faculty supervisor signatures.

•

Students are responsible for finding their own placement site from our list of approved sites.

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Field Experience Courses

•

Doubling Up during Field Experience courses is not allowed.

•

Students must complete and track all Field Experience hourly requirements on approved forms. Do not make your own forms.

•

Extra hours (up to 75 hours beyond the 175 required) accumulated and documented while in the Field Experience I course may count toward your Field Experience II hours. Attending class is not optional regardless of accumulated service hours.

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PERSONAL GROWTH • The program includes components that encourage self-growth and/or self-disclosure as part of the training. The process is not optional. • The program as well as the culture of human services promotes values of multicultural diversity. • In addition to the University’s Student Code of Conduct, the College of Social Sciences has established supplemental behavioral standards to which our students are held.

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Your Ethical Responsibility

“As prospective human services workers or counselors, College of Social Science candidates are expected to represent the University as professionals and adhere to the ethics and standards of their profession as well as the University’s Student Code of Conduct” (University of Phoenix Supplemental Standards, 2020, ¶ 1). © 2010 University of Phoenix, Inc. All rights reserved.”

SUPPLEMENTAL STANDARDS • Students in this program are held to a higher standard than other UOPX programs called Supplemental Standards.

• The Supplemental Standards set the bar on professional expectations for behavior, mental wellness, social interaction and following the applicable Code of Ethics.

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Our Professional and Ethical Responsibility

• Through systematic developmental assessment, faculty follow due process standards as expressed in the University’s Student Handbook and College’s Supplemental Standards.

• We have a responsibility not to promote through the program students whose personal, professional, and academic standards do not meet standards delineated in those specifications and ethical codes. • Site supervisors (at your field experience sites) also provide input as to your fitness to enter the human services field. • Faculty exercise academic freedom within parameters, and provide academic performance evaluation criteria in their syllabi as elaborated in class according to established curriculum guidelines.

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GETTING THE MOST OUT OF YOUR EDUCATIONAL EXPERIENCE… MAKING IT WORK

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HINTS FOR SUCCESS •

Get to know your faculty and let them know you. Members of the faculty want you to be successful.

•

Ask questions that will help you to learn.

•

Adopt a positive perspective on your training.

•

Become involved in your profession with membership in professional organizations.

GET TO KNOW EACH OTHER

Pair up with someone you haven’t had a visit with yet and talk until you find at least one thing in common. Look for things that are more unusual versus more usual (e.g., we both broke our legs when we were teens, versus we’re both married).

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BE AN ACTIVE LEARNING TEAM MEMBER

•

What might be the most positive aspects of using a team approach in an academic environment?

•

What concerns might you have about being in a team?

•

Discuss what traits and behaviors that you would like to see in fellow team members.

•

How would you present these traits and behaviors yourself as a learning team member?

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QUIET LEARNING TEAM MEMBERS

• Imagine that one of your team members is very quiet and does not participate at the level that the rest of the team believes is necessary. • How would you communicate this to the quiet team member? • What would you be sure not to say? • How would you like to be approached if you were perceived as being overly quiet and passive by your team? • What would be your approach if you were already a counselor?

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LEARNING TEAM CONFLICT

• Imagine that two members of your team constantly disagree. At times they raise their voices and refuse to listen to the other person’s opinion. The team is having a hard time getting tasks completed and all of the team members are worried about getting good grades. • What could team members do to try to resolve the situation? • How should a counselor approach individual, group or team conflict? • Pair up with someone you do not know and brainstorm at least 3 strategies for resolving Learning Team Conflict.

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FAQs Frequently Asked Questions…

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What is the Mental Health Facilitator Registry?

And…why do I want to be included? • The MHF Registry is maintained by the NBCC International (NBCC-I). • Being listed on the International Registry documents your completion of specialized training in the recognition of mental health issues and appropriate actions for first responders. • Listing on the International Registry can be included on your résumé or CV. • The MHF International Registry provides the foundation for additional training as an MHF trainer in your community.

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How do I get on the MHF International Registry?

 After program completion interested graduates will be provided an application form for you to send to NBCC-I.  There is an application fee of $20.00 to be included with your application.  There is a yearly maintenance fee of $20.00.  NBCC-I will mail you a certificate of registration.  You must renew your registration every 5 years.

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FAQ

What happens if a Supplemental Standard is not followed?

A referral letter from the Campus College Chair (or designee) will be sent by FedEx outlining the issues and requesting a response from the student. Consequences are dependent on the severity and consistency of the charge. Dismissal from the program is possible.

FAQ

What if I miss more than 1 class in a 5 week course? You will be summarily dismissed from the program! Just kidding…you will be auto dropped from the course. Excused 2nd absences must meet stringent criteria and be approved by the Director of Academic Affairs.

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FAQ

Where do I find the approved site list for the field experience courses? The Campus College Chair or designee can provide the list.

I have a field experience site and site supervisor already selected, but they are not on your approved list. What do I do? Email your Campus College Chair for instructions. The process to gain site approval can take several months.*

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FAQ

I had an instructor in an earlier class that I don’t want again, but they are scheduled for one of my upcoming courses. Can I change? The scheduling of instructors and instructor selection process is thoughtfully considered before an instructor is assigned to a course. Professionalism is expected of all students in a counseling program.

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FAQ

My Learning Team members don’t like me and/or I don’t like them. Can I be assigned to a new Learning Team? Students in a counseling program are held to a higher standard and expected to demonstrate professional counselor behavior at all times. Conflict resolution is a part of this process.

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WELCOME!

Welcome to the University of Phoenix Bachelor of Science in Human Services Program! Let the adventure begin!

BSHS Program References Bureau of Labor Statistics (2010). Occupational outlook handbook, 2001-11 Edition. Retrieved from http://www.bls.gov/oco/ National Board for Certified Counselors – International (2012). Mental Health Facilitator. Retrieved from http://www.nbccinternational.org/mhf National Organization for Human Services (2010). The National Organization for Human Services. Retrieved from http://www.nationalhumanservices.org/ University of Phoenix (2010). Supplemental standards for candidates in College of Social Sciences – Counseling Programs. Phoenix, AZ: Author.

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