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Chapter 7 Restaurants
Introduction to Hospitality, Fourth Edition John Walker
©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ 07458
Reading and Studying This Chapter, You Should Be Know About:
Restaurants Classifications:
Independent Chain Franchises Fine Dining Casual Dining Quick Service/Fast Food
Trends
Restaurants
Vital part of everyday life. Society spends about 50% of our food dollar away from home. The word restaurant comes from the French word meaning “restore.” Monsieur Boulanger set up what many consider the first European restaurant of modern times in 1765. Multi-billion dollar business employing 12.5 million people.
More About Restaurants
50% of the food dollar is spent away from home Multi-billion dollar business Employs 11.7 million people
Restaurants
The most popular meal eaten away from home is lunch, which brings in about 50% of fast-food restaurant sales. Two main categories: independent and chain restaurants.
Culinary Greats
Auguste Escoffier
Julia Child Emeril “BAM” Lagasse Bobby Flay Charlie Trotter
Patron Saint of Cooking
Considered America’s finest
Alice Waters Paul Prudhomme
Independent Restaurants
Typically owned by one or more owners, who are usually involved in the daily operation of the business. Not affiliated with any national brand or name. They offer the owner independence, creativity, and flexibility, but are accompanied by the risk of failing.
Chain Restaurants
Groups of restaurants, each identical in market, concept, design, service, food, and name. The same menu, food quality, level of service, and atmosphere can be found in any one of the restaurants, regardless of location.
Approximate Market Share of Restaurant Segments
Full-Service Luxury Restaurants
National Restaurant Association Good selection of menu items made on premises Haute cuisine Fine Dining Hall of Fame
Le Bec Fin Spago
There are few national chains
Morton’s Ruth Chris’s Roy Flemings
Reasons for the Small Number of Luxury Restaurants
Labor intensive and require a higher level of skilled labor Small percentage can afford high prices Overhead costs may not be reasonable Economies of scale are not as easily reaped Consistency and quality are not easy to maintain Limited market appeal
Other Restaurant Classifications
Theme restaurants Celebrity-owned
Owned by celebrities such as Michael Jordan, Dan Marino, Steven Segal, Gloria Estefan, Junior Seau, Denzel Washington Seau’s San Diego All Star Café House of Blues
Michael Jordan’s
Casual Dining and Dinner House Restaurants
Mid-scale casual restaurants Family restaurants Ethnic restaurants Specialty restaurants
Specialty Restaurants Quick Service
Theme related $111 billion annual sales Better known as fast food Limited menus Guest helps defray labor costs
Quick Service Hamburger
McDonald’s and Ray Kroc
Added breakfast Expanding overseas Co-develop sites with gasoline companies $33 billion worldwide sales Drive thru
Quick Service Pizza
Local and regional chains all with delivery service $20 billion market Four major chains
Pizza Hut Domino’s Papa Johns Little Caesars
Quick Service Chicken
KFC is market leader
Home delivery “3 in 1” restaurants
Other chains
Church’s Chicken Popeye’s
Other Types of Restaurants
Steakhouses
New growth area Outback Steakhouse
Seafood restaurants Pancake restaurants Sandwich restaurants Family restaurants
Ethnic Restaurants
Independently owned and operated Mexican restaurants are largest growth segment Different types are developing
Thai Indian
Trends
Demographics Branding Alternative outlets Globalization Continued diversification More twin and multiple locations More points of service More hyper-theme restaurants Chains vs. Independents
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