Client Services - Emory University School of Medicine
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School of Medicine Information Technology Services
All newly enrolled School of Medicine students are encouraged to visit the School of Medicine’s IT office before orientation to obtain help configuring laptops and mobile devices for Emory’s wireless network (EmoryUnplugged) and Exchange Email System. For questions regarding this document or to request a consultation please contact Ken Lester, SOMITS Student and Curricular Support at (404) 727-5267 or krleste@ emory.edu SOMITS is located in the 1648 Pierce Drive School of Medicine Building, Suite AB51. Laptops are required for all MD and PA students. Please see Section 3 to verify your laptop meets all Minimum Requirements.
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
New Computer Recommendations 2012 These recommendations specify new systems that are expected to meet the requirements of most Emory SOM students for the next four years. Use this section if purchasing a new laptop.
Intel Core i5 AMD A4
Intel Core i7 AMD A6
4GB
8GB
250GB SATA or Solid State Drive
500GB SATA or Solid State Drive
Processor Memory (RAM)
Hardware
Hard disk Removable Storage
External Hard drive for backups (Should be larger than your primary drive)
Graphics Display Networking
256 MB dedicated memory
512 MB dedicated to memory
1280x800 (13”) resolution or higher
1440x900 (15”) resolution or higher
WiFi 802.11n WPA2-Enterprise Support
WiFi 802.11n WPA2-Enterprise Support
Warranty Operating System
External Hard drive for backups
(Should be larger than your primary drive)
3 Year Warranty Windows 7 Professional, Windows 7 Ultimate, Windows 7 Home Premium or Mac OS 10.7 (Lion)
Software
Windows 7 Starter and Home Basic Editions are not recommended
Required Software
See Section 5
Windows: (Provided to SOM Students at no additional cost)
McAfee VirusScan Enterprise (Free to Emory Students) Respondus Lock Down Browser (Free to Emory Students) Mac: (Provided to SOM Students at no additional cost)
McAfee VirusScan Enterprise (Free to Emory Students) Respondus Lock Down Browser (Free to Emory Students)
2
Netbooks, tablets and computing devices that run light operating systems will not provide the optimal computing experience. These devices are not recommended for use as a primary computer and will have limited support from SOM Information Technology Services.
Removable Storage We recommend all students purchase a USB Flash Drive that provides 264-bit (ASE) hardware-based data encryption. Example USB Flash Drive: Kingston Technology’s DataTraveler Vault - Privacy Edition, supports Mac OS 10.6 and Windows 7.
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
3 Minimum Computer Requirements Hardware
These recommendations specify minimum system requirements for existing computers. Use this section if you already own a laptop. Laptops meeting only the Minimum Requirements may not provide an optimal computing experience over four years.
Component
Minimum Requirments for 2012
Processor
Core 2 Duo or AMD X2 Dual Core
Memory (RAM)
2GB
Hard disk
250GB SATA (5400RPM)
Display
1024x768 resolution or higher WiFi 802.11g WPA2-Enterprise Support
Networking Operating System
Windows Vista Service Pack 2 or newer (Service Packs are available via Windows Updates) or Mac OS 10.5.8 (Leopard) or newer
Software
Windows “Starter” and “Home Basic” Editions are not supported
Required Software
Windows: Internet Explorer 8 or newer (Download via Windows Update)
See Section 5
(Provided to SOM Students at no additional cost)
McAfee VirusScan Enterprise (Free to Emory Students) Mac: Safari 5 (Requires OS 10.5.8 or newer Download via Apple Software Update) (Provided to SOM Students at no additional cost)
McAfee VirusScan Enterprise (Free to Emory Students) Netbooks, tablets and computing devices that run light operating systems will not provide the optimal computing experience. These devices are not recommended for use as a primary computer and will have limited support from SOM Information Technology Services.
4
Computer and Software Educational Discounts For educational discounts on laptops and software please visit the following web resources. Please note Microsoft Office is provided to Emory School of Medicine students at no cost. Apple: http://store.apple.com/us-hed Dell: www.dell.com/emory Other: www.academicsuperstore.com For Cell Phone discounts please see section 12.
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
5 Software Platform
Operating System Windows Service Packs and Mac updates can be downloaded using the software update function. Operating System version upgrades can be purchased via the Emory Bookstore.
Macintosh
Windows
Mac OS 10.5, 10.6 or 10.7
Vista (SP2), or 7 (SP1)
Safari 5 or newer
Internet Explorer 8 or newer
Required
Productivity This software is provided by Emory University School of Medicine. SOM students may download http://emorysom.onthehub.com Web Browser Supported web browsers are available via the Mac and Windows software update function. Please note you must be running Mac OS 10.5.8 to run Safari 5 and Windows XP (SP3), Vista, or 7 to install and run IE8.
Recommended
AntiVirus Required for all computers accessing Emory’s network. https://software.emory.edu/express
McAfee VirusScan Enterprise McAfee VirusScan Enterprise (Free to Emory Students) (Free to Emory Students)
Web Based Exams Required for MD, Med Imaging and PA Students http://med.emory.edu/help/edtk/respondus.html
Respondus Lock Down Browser
Respondus Lock Down Browser
Bibliographic Software Download at https://software.emory.edu/express
EndNote
EndNote
Flip4Mac (Free Version) Real Player
Real Player
Emory Healthcare VDT Citrix Client
Emory Healthcare VDT Citrix Client
Media Players for Lecture Recordings http://www.real.com/realplayer/download
Healthcare Protected Data Access You will not have access to this environment until the end of your second year. The client is available at https://mydesktop.emory.org
Emory University site-licensed software including antivirus, statistical software packages, and EndNote are located at http://software.emory.edu/express.
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
6 Email
As a SOM student you will be provided with an email account via Emory’s Microsoft Exchange server. To protect confidential healthcare data and comply with federal regulations, mail cannot be automatically forwarded from your Exchange email accounts to other Emory or non-Emory email accounts. Students will have two options for checking their Exchange email. 1. Mac and Windows users running supported web browsers may go to owa.emory.edu, login with your email @emory user name (NetID) and password to have full access to your email, directory, and calendar. 2. Use one of the supported email clients. For configuration instructions please use the web resources listed. Outlook 2011 (Mac)* https://emory.service-now.com/kb_view.do?sysparm_article=KB00410 Outlook 2010 (Windows)* https://emory.service-now.com/kb_view.do?sysparm_article=KB00802 *Please note Emory University School of Medicine Information Technology Services (SOMITS) will provide install and initial setup support of Outlook 2011 or 2010 to SOM students. Support of Microsoft Office beyond install and initial setup of Outlook is not provided by SOMITS. Emory University Technology Services (UTS) will support student email access via owa.emory.edu only.
7 Email and Smartphones
If you choose to setup your Emory Exchange account on your mobile device, please account for the additional data use on your cell phone’s data plan. Your mobile device must support Exchange ActiveSync to be supported. Current versions of iPhone (iOS), *Android, and **BlackBerry are recommended for connecting to the Emory Exchange server. For configuration instructions please use the web resources listed. Apple iPhone / iPad / iPod Touch https://emory.service-now.com/kb_view.do?sysparm_article=KB00796 *Android https://emory.service-now.com/kb_view.do?sysparm_article=KB00408 * SOMITS will provide Exchange configuration support for the native Android OS Corporate Sync application only. Third party email applications will not be supported.
8 Smart Device Security Policy
** SOM Students will not have access or support for the BlackBerry Enterprise Server (BES). SOMITS will only provide configuration support via BlackBerry Internet Service (BIS).
The security safeguards required by the smart device security policy will be enforced as a condition of access for any smart devices that connect to Emory Exchange to check email and calendar items. If you do not check Emory Exchange email on your device the policy will not be applied to it. I f you check your Emory email on your smart device, the only visible change will be that a four digit PIN will be required to unlock your device after a period of no more than 15 minutes of inactivity. When the policy is applied to your device, you will be prompted to configure this PIN if you have not configured one already. If your device is not already encrypted, it will be encrypted after you create your PIN. For policy FAQs and info please visit http://it.emory.edu/security/smart_device/index.html
The following specific settings will be enforced: 1. A four digit PIN will be required to unlock your device 2. Your device will automatically lock (require your PIN to be entered) after a maximum of no more than 15 minutes of inactivity.
Client Services med.emory.edu/help
3. If someone enters your PIN incorrectly 10 times, the device will erase itself. 4. If your device supports it, the data stored on it will be encrypted.
For SOM IT Help Call (404) 778-4304
9
Smartphones The information in this document is based on survey data collected from SOM students and is not an endorsement by Emory University School of Medicine for any one service provider or device.
Cell phones used by SOM Students
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
Service Providers The information in this document is based on survey data collected from SOM students and is not an endorsement by Emory University School of Medicine for any one service provider or device.
Percentage of students using major service providers in 2011-12
Service provider’s reception and reliability AT&T 2.6 Sprint / Nextel 3.9 Verizon 4.6 T-Mobile 2.0 Service provider’s reception and reliability based on curricular and clinical locations only. Students were asked, “Please rate your providers reception based on your class and clinical location experience only.” Scale of 1-5 (5) being the best reception.
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
Features and Options Factors considered most important when choosing a cell phone or provider
Cell Phone and Service Educational Discounts AT&T: *25% discount on service. Please visit www.wireless.att.com/businesscenter/premier and enter your Emory email address. After submitting your email address AT&T will send you a link to access discounted rate plans. Verizon: *Up to 22% off the monthly access fee on qualifying voice plans of $34.99 or higher and Up to 25% off of accessories www.verizonwireless.com/b2c/employee/emaildomainauthentication.jsp Sprint / Nextel: * Up to 15% off select plans Please visit http://delivery.sprint.com/m/p/nxt/dev/wdyw.asp and enter your Emory email address. After submitting your email address Sprint will send you a link to access discounted rate plans. * This information has not been verified and may change without notice.
Client Services med.emory.edu/help
For SOM IT Help Call (404) 778-4304
Popular Mobile Applications and Resources Application
Blackboard Mobile Learn
DynaMed
Yes**
Yes
Yes
Micromedex
Yes
No
Yes
Mobile Webpage Only
Yes
Yes**
Yes
Yes
Yes
Yes
Yes
Mobile Webpage Only
Yes
Yes**
Yes
Yes
Yes
No
Mobile Webpage Only
Mobile Webpage Only
Yes
No
Yes***
Yes
No
Yes
Mobile Webpage Only
Mobile Webpage Only
Yes
Medscape
Mobile Applications
BlackBerry
Windows Mobile
PubMed
Diagnosaurus
Android OS
Apple iOS (iPhone, iPad, and iPod Touch)
Unbound Medicine
MedCalc MedCalc Pro
Epocrates
* There may be third party vendors that supply mobile applications for this service. The publisher provides a mobile webpage only. ** Requires Wi-Fi connection / Cellular carrier may have restrictions *** Windows Mobile OS 2003 - v 6.5 only
Audience Response System (ARS) Emory University School of Medicine uses Turning Point’s ResponseWare for interactive lectures. Most web-enabled smartphones will be able to access Turning Point’s ResponseWare via a mobile friendly webpage. Apple iPhone, iPad, iPod Touch, Android, and BlackBerry smartphones have the option of utilizing Turning Point’s mobile application.
Passwords
New Students: Emory University NetID, all students should go to enid.emory.edu and set their Authentication Questions. Setting your Authentication Questions will enable access and reset of your password in the event it is forgotten. ENID will also allow you to Select An Email Name, access your Spam Filtering options, and reset your Emory Network (Exchange, OPUS, LearnLink and Blackboard) passwords. Current Students: Emory University School of Medicine web services. (One45 and emorymed.emory.edu) please contact SOMITS Client Services for help (404) 778-4304.
Client Services
please visit med.emory.edu/help/passwords.htm
For SOM IT Help Call (404) 778-4304
med.emory.edu/help
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