COM110 Week 5 Interpersonal Communication and Conversation

Essentials of Human Communication, 7th Edition Joseph A. DeVito Hunter College of the City University of New York

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Chapter Six: Interpersonal Communication and Conversation

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Chapter Six Goals  

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Maintain conversations more effectively Have more satisfying conversations Use different techniques to make communication more effective

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Conversational Realities  

Dialogue occurs in a number of places, contexts, and channels. Language disorders can interrupt the conversational process and require certain adjustments to maintain smooth dialogue.

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Conversation: 5 Steps Business Feedforward Opening

Feedback Closing

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Opening   

Greeting another person Verbal (“Hello”) Nonverbal (handshake, wave)

Feedforward  

Opens channels of communication Previews future messages

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Business  

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The substance and focus of the conversation Fulfills one of the basic components of interpersonal communication: learn, relate, influence, play, or help Exchanges roles of speaker and listener frequently

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Feedback  

The act of reflecting on a conversation How to make feedback more effective: – – –

If the feedback is mostly negative, start with something positive Give feedback in the appropriate time and place Get feedback about your feedback

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Closing  

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The “good bye” of the conversation Combination of verbal and nonverbal Usually signals some degree of supportiveness May summarize the interaction as a conclusion

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Principles of Conversation  

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Turn-Taking Dialogue Immediacy

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The Principle of Turn-Taking Speaker Cues  Turn-Maintaining cues  Turn-Yielding cues

Listener Cues  Turn-Requesting cues  Turn-Denying cues  Back-channeling cues and interruptions

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Turn-Taking and Conversational Wants

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The Principle of Dialogue  

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Dialogue = Conversation Each person is a speaker and listener Objective is mutual understanding and empathy

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The Principle of Immediacy 

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The creation of closeness, a sense of togetherness, of oneness between speaker and listener Can make people more attractive to others Can be verbal or nonverbal

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Everyday Conversations  

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Small talk Introducing people Excuses and apologies Complimenting Advice

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Small Talk  

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Preliminary talk Helps ease into a major topic (“big talk”) Can be a politeness strategy Some relationships are based entirely on small talk

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Introducing People When can Introductions can cause difficulties?  If you forget someone’s name  If you don’t have to reveal your relationship with someone you’re introducing  When you’re deciding on whether or not to use full names  If two people have different ranks Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Six Steps to an Effective Handshake

What should you NOT do during a handshake?

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Excuses and Apologies 

Excuse: Appropriate when you say, or are accused of saying, something other than what’s expected or sanctioned

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Apology: An expression of regret for something you did

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Complimenting 

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A message of praise, flattery, or congratulations Can be qualified or unqualified Backhanded compliment

Advice 

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A process of giving another person a suggestion for thinking or behaving Meta-advice: Advice about advice

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End Show

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