Digital Transformation Consulting: A Design-Led Approach to Process Simplification and Customer Experience

The world is rapidly becoming digital, and businesses need to keep up with the times to remain
relevant. Digital transformation is the process of integrating digital technology into all areas of a
business, fundamentally changing how they operate and deliver value to customers. Digital
transformation consulting is the process of helping businesses navigate this change and make the most
of it. In this article, we will explore how a design-led approach to digital transformation consulting can
help businesses simplify their processes and improve their customer experience.