DIT STUDENT SATISFACTION SURVEY 2010

DIT STUDENT SATISFACTION SURVEY 2010 Dr Rachel O Connor Mark Russell Campus Life & Student Retention Office DUBLIN INSTITUTE OF TECHNOLOGY

DIT SSS 2010 Methodology and Demographics

•

The survey was carried out from the1st of February and closed on February 23rd 2010

•

The survey questionnaire totalled 70 questions over 3 sections.

•

It was estimated that it would take each student 10 minutes to complete the survey

•

Cash prizes were used as incentives to complete the survey. In all, a prize fund of €500 was

made available along with one grand prize of an apple iPhone •

The survey was designed to weight factors such as importance/ satisfaction

•

The on-line tool used was Survey Gizmo. This tool could facilitate a survey that rated both factors in parallel while remaining user friendly.

DIT’s Recruitment Pre-entry contact and communication DIT’s Recruitment Pre-entry contact and communication assesses DIT’s ability to recruit students in an effective manner. Target

Yes

Students that would recommend DIT to a friend overall

90%

82%

Part-time Students would recommend DIT to a friend

90%

75%

Full- Time Students would recommend DIT to a friend

90%

83%

Postgraduate Students would recommend DIT to a friend

90%

77%

Recruitment pre-entry contact and communication

Score

Methodology and Demographics •

There were1610 full completions and 733 partially completed surveys.

•

When combined the full and partial completions give a total response rate of 2343 which equates to approx 12% of the total student population.

•

Given an estimated student population of 20000 the response figure achieved gives an accuracy level of 95% and a confidence interval of 3%. The response level easily surpassed the sample size required for representativeness of the student cohort.

•

94% of students who responded were from the EU and 6% were Non-EU

•

The gender breakdown was 47.6% female and 52.54% male.

•

The faculty divide also provided a good spread. In the breakdown for the total respondents the Built Environment and Engineering had the highest response rate at 34%.

•

The faculty of Applied Arts had the second biggest response rate at 18%. Tourism and Food, Business and Science were all above 14%.

•

14.12% of the respondents were post graduates,

•

Less than 1% were apprentices and 13.2% were part-time students.

Interpreting The Results The Target unless otherwise stated is always 3. As students were asked to rate each item on a Likert scale of 1-4 with 2.5 as the mid point, a rating of 3 was therefore a 75% satisfaction level, which indicated good practice. However, where a difference of 0.5 or greater between the Satisfaction rating and the Target existed, this indicated a significant difference. Importance (4= Maximum importance)

Satisfaction (4= Maximum Satisfaction) 1

1.5

2

2.5

3

3.5

4

1.5

0

+0.5

+1.0

+1.5

+2.0

+2.5

2

-0.5

0

+0.5

+1.0

+1.5

+2

2.5

-1.0

-0.5

0

+0.5

+1.0

+1.5

3

-1.5

-1.0

-0.5

0

+0.5

+1.0

3.5

-2.0

-1.5

-1.0

-0.5

0

+0.5

4

-2.5

-2

-1.5

-1

-0.5

0

legend

Satisfactory Standard

Maintain good Standard

Action Required

The Data Categories 1.

2.

3.

4. 5. 6.

7. 8.

DIT’s Recruitment Pre-entry contact and Communication assess DIT’s ability to recruit students in an effective manner. DIT’s Student Centeredness assesses DIT’s efforts to convey to students that they are important to the college. This scale measures DIT’s attitude toward students and the extent to which they feel welcome and valued. DIT’s Concern for the Individual assesses DIT’s commitment to treating each student as an individual. Those groups who frequently deal with students on a personal level (e.g. faculty, advisors, and counselors) are included in this assessment DIT’s Student Life assesses the extent to which the Institute provides experiences that promote a sense of campus pride and feelings of belonging DIT’s Support Services assesses services students utilize to support them through their college careers DIT’s Academic Support Services assesses services students utilize to achieve their academic goals. These services include the library, computer labs, and tutoring and study areas. DIT’s Learning Experience assesses students’ academic experience, the curriculum and DIT’s commitment to academic excellence DIT Service Excellence assesses the attitude of staff toward students, especially frontline staff. This category assesses satisfaction with aspects of service commitments laid out in DIT Student Charter.

The Data Categories DIT Student Satisfaction Survey 2010

Importance

Satisfaction

Target

Differenc e

Recruitment Pre-entry Contact & Communication

-

82%

90%

-8%

Student Centeredness

-

2.99

3

- 0.01

3.4

2.83

3

-0.57

-

84.21%

75%

+9.21%

Support Services

3.3

2.97

3

-0.43

Academic Support Services

3.55

2.82

3

-0.73

Learning Experience

3.6

2.7

3

- 0.9

-

2.92

3

- 0.08

Concern for the Individual

Student Life

Service Excellence

*Adapted from Noel-Levitz Composite Scale Summary

Three Priority Categories: 1. Learning Experience (-0.9) 2. Academic Support (-0.73) 3. Concern for the individual (-0.57)

Campus Life Data importance/Awareness/Usage 2010 DCL

Careers Service

Usage 2010

Usage 2008

16%

28.70%

Awaren ess 2010

Awarene ss 2008

Differe nce

User Impo rtanc e 2010

87.37%

10.37%

3.3

77%

Overa ll Impor tance 2010

Overall Importa nce 2008

2.9

3.2

Differen ce

-0.3

Counselling Service

7%

13.70%

77%

86.30%

-9.3%

3.4

2.4

2.8

-0.4

Chaplaincy Service

4%

10.30%

80%

85.24%

+5.24%

3

1.7

2.1

-0.4

5%

7.30%

72.63%

14.63%

3.4 2.1

2.5

Disability Service

58%

-0.4

Mature Student Support Service

6%

0

49%

0

0

3.3

1.9

0

0

Student Health Service

38%

54%

85%

92.46%

-7.46%

3.5

3.1

3.4

-0.3

18%

29.50%

81.54%

16.54%

2.7 2.1

2.7

10.78%

3.2 2.4

2.7

15.75%

3.4 2.5

2.9

Societies Office Sport and Recreation Service Student Financial Aid

65% 19%

25.80%

82.78% 72%

7%

14%

62.75% 47%

-0.6 -0.3 -0.4

Student Accommodation Service

3%

10%

55%

63.33%

-8.33%

2.9

1.9

2.8

-0.9

Score * Difference may be due to changing co-hort also question was phrased differently in 2008 survey

-

-

67%

79%

-11%

3.2

2.3

2.9

-0.6

Campus Life overall Satisfaction Campus Life Satisfaction 2010

CL Service Average

Mature Student Support Service

Sports and Recreation Service

Societies Office

Financial Assistance Service Target

Accommodation Service

Satisfaction

Student Health Service

Disability Service

Chaplaincy Service

Counselling Service

Careers Service

0

0.5

1

1.5

2

2.5

3

3.5

4

Student Activity and Participation 2010 DIT Student Participation 2008

Daily

Weekly

Monthly

Total

Daily %

Weekly %

Monthly %

Total %

Attend an extra-curricular event on campus (e.g. Lecture)

133

107

274

1166

11.4

9.2

23.5

44.1

Participate in a society / event

35

158

278

1165

3

13.56

23.86

40.42

Participate in a sports club event

14

114

93

1165

1.2

9.8

7.98

18.98

Attend a sporting fixture organised by a DIT sports club

6

56

95

1163

0.5

4.8

8.1

13.4

Use the DIT sports facilities

25

112

114

1161

2.1

9.6

9.8

21.5

Participate in a volunteering activity organised by DIT

15

33

88

1163

1.2

2.8

7.5

11.5

Accessed any support services

19

43

143

1164

1.6

3.7

12.28

17.58

Composite

23.925 71 *not a compar able mean for 2010 figure

Student Activity by event 2010 Participation in DIT Organised Activity

Never

Daily

Weekly

Monthly

Yearly

Participate in a DIT society / event

48.7%

1.9%

9.9%

21.6%

17.9%

Participate in a DIT sports club event

78.4%

1.4%

7.4%

5.4%

7.4%

Attend a sporting fixture organised by a DIT

82.1%

0.5%

4.9%

5.4%

7.0%

Use the DIT sports facilities

73.0%

2.3%

10.4%

8.3%

6.0%

Participate in a volunteering activity organised by DIT

75.5%

0.4%

3.3%

7.5%

13.2%

Participate in a Students' Union event / activity

59.1%

1.1%

4.5%

18.3%

17.1%

Participate in a DIT Society activity

59.9%

1.7%

8.8%

16.4%

13.2%

Overall how often would you participate in of the above activities

43.3%

3.3%

12.9%

22.1%

18.3%

Score 38.3% Students Participating at least once a month, figure for undergrads Score 43.4%

43.3%

3.3%

12.9%

22.1%

18.3%