Diversity & Inclusion at Broadridge Financial Solutions
Our associates matter Everyone benefits from Diversity & Inclusion 1 Diverse and inclusive teams drive growth
Topics
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Table of Contents
D&I at Broadridge
1–2
Our Commitment
Our Approach
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About Diversity & Inclusion
4
D&I Strategic Framework & Strategy Development
5–6
Leadership Accountability
7 – 11
Workforce Development
Diverse & Inclusive Work Environment
11
12 – 13
Contact D&I Team
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Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Our Commitment
At Broadridge, we believe that succeeding in the marketplace is keenly linked to utilizing the best in each of our associates and valuing the importance of individual talents. We are not solely made up of distinct people performing different tasks, but a wealth of diverse ideas and solutions. While each associate plays an important role in the progress of our company, true success at Broadridge comes from our ability to come together as a team. A team where all associates are respected, engaged and where diverse perspectives are valued. We channel both our similarities and our differences in our shared vision; making Broadridge an extraordinary value to our clients and shareholders. Leveraging diversity and fostering an inclusive work environment is the way we do business at Broadridge. This is not because we have to, but because each of us is essential; each of us is indispensable. John Hogan President & Chief Operating Officer Executive Diversity Committee Chair
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Our Commitment
Executive Diversity Council The Executive Diversity Council (EDC) was created in FY’08 to develop and execute our diversity & inclusion initiative. The Council is chaired by our President and COO. The council’s members include the presidents of our key businesses and senior leaders of the functions. The EDC’s purpose is to: ~ Create and sustain an integrated diversity & inclusion strategy ~ Establish an environment in which all associates can contribute to business results ~ Drive coordinated efforts to advance our diversity and inclusion objectives ~ Serve as a common platform to identify high potential diverse talent to strengthen the leadership pipeline
EDC Membership
John Hogan – Chair President, COO
Joe Barra Ridge
Lily Benjamin HR
Peter Benzie Sales
Tom Carey Europe / Asia
Susan Certoma SPS
Maryjo Charbonnier HR
Michael Dignam Canada
Tim Gokey Strategy
Mike Hopkins SPS
Bob Kalenka ICS
Frieda Lewis Sales
Charlie Marchesani SPS
Laura Matlin Legal
Valerie Norton HR
Patricia Rosch Canada
Gerry Scavelli ICS
Bob Schifellite ICS
Mark Schlesinger IT
Dan Sheldon Finance
Marvin Sims Finance
Laxmikanth Venkatraman (VLK) India
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Our Approach
Our vision for Diversity & Inclusion is simple: Our associates deserve a great place to work. D&I, as we like to say, is indispensable to that idea. For us D&I is about building a diverse team of associates at all levels by actively attracting, developing, and nurturing our associates regardless gender, ethnicity, background, sexual orientation or belief. Inclusion at Broadridge is about creating a work environment that brings out the best in all of us. Our diversity and inclusion efforts are guided by our executive diversity council, so clearly our senior leaders are accountable for our work on diversity and inclusion, but that’s not enough. Each one of us has to make a difference every day. The way in which we do that is to demonstrate our values: Trustworthy; Respectful; Engaged; Accountable; Client-Centric. By each of us being accountable, by demonstrating these values, we will continue to build a great company. A company that is diverse and inclusive. A company we can be proud of. Maryjo Charbonnier Chief Human Resources Officer
Our associates matter Everyone benefits from Diversity & Inclusion
Diverse and inclusive teams drive growth
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About Diversity & Inclusion
A Strong Business Rationale Our D&I Initiative: 1.
Reflects our global marketplace ~ ~
2.
Enhances our competitive advantage ~
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3.
Our associates and clients are across the globe Understanding different cultures impacts growth
Diverse and inclusive teams drive growth Our clients have diverse needs and perspectives
Positively impacts on the service profit chain ~
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We know that progress in D&I correlates to associate engagement Firms focused on D&I outrank others on associate engagement (40.4% vs. 33.9%)
Diversity & Inclusion Vision At Broadridge, D&I are about building a diverse team of associates at all levels by actively attracting, developing, and nurturing the most outstanding candidates from all backgrounds.
We create and maintain an inclusive work environment that fully engages all of our associates and brings out the best in them.
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Several data sources were used to create a D&I strategy, including workforce data, and internal and external surveys. From these data we developed a strategic framework. which is comprised by three components: Leadership Accountability, Workforce Development, Diverse & Inclusive Work Environment. Through Leadership Accountability we seek to better understand the composition and dynamics of our workplace environment. Our responsibility is followed by subsequent strategies and actions in support of our D&I goals. Workforce Development is essential to keep our associates engaged. We recognize they are the first link of the service profit chain, responsible for providing world-class service to our clients. The Diverse & Inclusive Work Environment component aims to help sustain a culture that supports our values. It promotes the development of grass roots initiatives from our business units, based on their respective D&I needs. Data Sources Analysis & Strategic Framework Recommendations Leadership Accountability Representation and Demographics (2008 – Present)
D&I Survey (March 2008)
Gallup Q12 (December 2008)
Great Place to Work Survey (September 2009, 2010)
Strategy Development
Strategic Framework
Assessing our Environment
~ D&I scorecard
~ Performance management ~ Executive D&I mentoring ~ International D&I Councils
Workforce Development ~ Training ~ Website launch
Diverse & Inclusive Work Environment ~ External partnerships ~ Culture Day ~ Sales D&I Council ~ BPS People Council ~ Local initiatives
In 2008, our initial focus was in the USA, because it has the largest population of associates. The international regions followed , with India kicking off in 2009 and Canada and Europe in 2010.
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Strategy Development
Strategy Development Coming out of the ADP spin-off in April of 2007, senior leaders were focused on creating a unique Broadridge culture for our new organization. They were in full alignment when they decided that diversity and inclusion should be a strategic imperative in our corporate culture. After the EDC completed its due diligence and created the strategic framework (leadership accountability, workforce development, and diverse and inclusive work environment), we set out to create a three year strategy that would help us achieve our goal of creating a culture strongly connected to D&I. The following is how we have laid out our journey. FY’10: A Foundational Year ~Structure ~Leadership accountability
~Associate involvement ~Globalization
FY’11: Embedding D&I in Our Culture ~Design and deliver D&I education ~ Evaluate policies and benefits ~Strengthen associates’ understanding of D&I effort ~Integrate supplier diversity process
FY’12: Reaping the Benefits ~Apply for external awards ~ Recognition in the market place as an employer of choice ~Create a D&I annual report for associates and clients
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Leadership Accountability
International D&I Councils D&I is a global effort and empowers our international business units to create their own D&I programs that take into account local cultures and conditions while under the same overarching guiding principles for all of Broadridge. ~
Gender Inclusivity Council launched in India in 2009
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Canadian DivIn Council launched in Jan., 2010
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People & Culture Council launched in Feb., 2010 in Europe
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Leadership Accountability
India Gender Inclusivity Council Each year sees more focus on D&I in India as a whole: ~ Rise in women graduates from colleges since mid- 1990’s ~ Increased number of women in IT industry as it’s seen as a safe and friendly work environment ~ Changing ideologies of the Indian household making it more common for women to work after marriage ~ Strategic framework - Gender inclusivity training - Leadership mentoring - Branding : My Advika
Areas of focus for Broadridge India
FY’11
FY’10
~ Gender inclusivity training for
~ Gender inclusivity training for all associates
select associates
~ Leadership mentoring
~ Women’s leadership talk
~ “Advika” branding program
~ Gender inclusivity on campus ~ Second Cohort of My Advika Program (MAP) initiated
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Leadership Accountability
Canada Canadian DivIn Council Diversity and inclusion are currently strong in Canada: ~ Gender split in the business is equitable at most ranks across the organization ~ Canadian associates consistently report they are treated fairly regardless of gender or other characteristics ~ Strategic framework - Mentoring - Communications - Inclusion: cross functional networking - Celebrations
Areas of focus for Broadridge Canada
FY10
FY11
~ Formation of a D&I council with focus areas: ~ Mentoring ~ Communication ~ Cross-functional networking ~ Celebration
~Celebration: Diversity Jeopardy Day in which teams were formed to challenge each other’s diversity knowledge ~ Mentoring ~ “Departmentz for Dummies” initiative launched to increase crossdepartmental knowledge
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Leadership Accountability
Europe and Asia Pacific People & Culture Council Europe and Asia are just beginning to create an D&I focused effort: ~Because of cultural differences, each country in the region will have a specific strategy ~ Several countries in the region are made up of very few people and will be challenging to impact ~ Strategic framework - Development opportunities - Recruitment - Inclusion • Europe Asia Pacific • Global focus on Integration
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Leadership Accountability
Progress on Talent Management ~Launched new performance management process in FY’10, creating a culture that provides feedback and coaching ~Launched a consistent succession planning process in FY’09, including new talent assessment definitions to identify and grow our talent pipeline ~Implemented “talent broker” process to facilitate internal movement of high potential talent to key roles ~Created and communicated Broadridge Leadership Competencies in alignment with our strategic needs to support all our Talent Management processes ~Started pilots of new talent development programs in FY’11 to continue to stretch our talent (e.g. Leadership Acceleration Program – LeAP in ICS – Client Services) ~Providing semi-annual talent updates to the Board of Directors
Workforce Development
2011 Executive D&I Mentoring (Cohort 2) ~40 mentees and 41 mentors ~Mentees are G-23+, 63% of whom are diverse, and nominated by Excomm ~Mentors are G-24+, 77% of Excomm members are participating for the second time on this program to support the development of our talent ~The program will run for one year, with each mentor/mentee pair meeting monthly ~In order to double the learning for all participants, each mentee has two mentors, and each mentor has two mentees ~The BR 360 feedback and Cultural Orientation Indicator (COI) will be leveraged to support the objectives of this program: development and inclusion ~Reciprocal mentoring will be the approach by which mentors and mentees will support each other’s development
Associate Development ~Created functional competencies for 30 job families and recommended development opportunities ~Created 360 feedback tool for assessing leadership competency and communicated recommended development opportunities by level and competency ~Launched Broadridge Career Planning process and tools to empower associates for their development and career growth ~Launch BroadLearn in Spring 2011 ~Launch Broadridge Leaders’ University in Spring 2011 with the “New Manager School” targeted to accelerated development for front-line leaders new to role.
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Work Environment
Diversity & Inclusion Partnerships We partner with external organizations that support us in understanding how we can be stronger advocates for inclusion internally and externally. While SIFMA and Catalyst are resources for the organization, WBC offers a select number of Broadridge associates the opportunity to focus on their development. We will be rotating WBC participants on an annual basis. The purpose of partnering with these organizations is to: ~ Align our brand with leading experts in the field ~ Gain useful insights, research, and benchmarking information ~ Offer our associates the opportunity to network and get involved in external organizations on various subcommittees ~ Attend premier events to which we invite executives, clients and members
• Act as sub-committee officers • Attend networking meetings • Rising Star mentoring program
• Member of the SIFMAwide D&I committee • Participate in various sub-committee activities focused on our industry
• Collaborate on major internal D&I events • Sponsor annual Catalyst Awards Dinner • Participate in research and best practice efforts
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Work Environment
Growing at the Grass Roots in the United States As Broadridge continues to focus on diversity and inclusion, we are beginning to see D&I become part of our organizational fabric. Grass roots efforts in specific business units and locations are beginning to be seen across the organization. Below are several of our grass root s initiatives among other efforts: Sales and Marketing Diversity & Inclusion Council created in early 2008 Women’s Leadership Forum launched in January 2010 with two strategic focus areas: networking and developing BPS People Council created in late 2009 with a sub-committee focused on diversity and inclusion Culture Week conducted in October 2010 in Edgewood and Peabody. Sixty countries were represented and 1250 associates participated in the diversity celebration event which gave associates an opportunity to celebrate and to share their cultures with colleagues JSQ Women’s D&I Chapter launched in November 2010 with three areas of focus: leadership, development, and networks
Communications As we continue these efforts, communication to associates will be a key in creating success. We started our communication process in 2009 and intend to continue cascading the D&I message across our associate population. The way we began was: ~ D&I initiative was communicated to global leaders in the Foundations For Growth meeting in May, 2009 ~ EDC members presented D&I to their staff June – October, 2009 ~ Business unit presentations provided by the D&I team – 2010 ~ D&I initiative was incorporated into Broadridge website – 2010
Our associates matter Everyone benefits from Diversity & Inclusion Diverse and inclusive teams drive growth
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Contact US
For more information contact a member of the D&I team Valerie Norton, VP Talent Management & Acquisition at 212.747.5402
[email protected] Lily Benjamin, VP OD-Diversity at 212.747.3889
[email protected]
Hsin Kao, D&I Business Partner at 516.472.5146
[email protected]
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