HDI Sacramento Chapter August 16th, 2011 Does Your Enterprise Have A Security Gap ?
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Agenda What Is The Data Security Gap? How Can You Close That Gap? Questions & Answers
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All Storage Devices Fail
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I NEED MY DATA NOW!
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Hardware Failure Requires Professional Data Recovery Main Causes of Device Failure and Data Loss
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Who Can You Trust?
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The Risk of Choosing the Wrong Recovery Vendor Ponemon Institute Survey: • First national study on security of data recovery operations • 636 IT Security/IT Support professionals surveyed • All verticals, including business and government • Focus on third-party data recovery services • Goal: Confirm or dispel belief that confidential and sensitive data may be at risk when in the possession of a disreputable third-party data recovery service provider.
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Myth Buster: “We never send data out for recovery!”
Source: The Ponemon Institute Study: “Security of Data Recovery Operations” Fast • Reliable • Certified • Secure • Data Recovery
Surprise Factor: Loss of Sensitive Data Drives Vendor Engagements
Source: The Ponemon Institute Study: “Security of Data Recovery Operations” Fast • Reliable • Certified • Secure • Data Recovery
Known Factor: Data Recovery Vendors Selected by IT Support
Source: The Ponemon Institute Study: “Security of Data Recovery Operations” Fast • Reliable • Certified • Secure • Data Recovery
Risk Factor: IT Security Not Involved In Selection Process
Source: The Ponemon Institute Study: “Security of Data Recovery Operations” Fast • Reliable • Certified • Secure • Data Recovery
Data Recovery Providers Could Put Your Data at Risk
83% 19% 43%
reported a breach
breached at data recovery vendor
due to vendor’s lack of security protocols
Source: The Ponemon Institute Study: “Security of Data Recovery Operations” Fast • Reliable • Certified • Secure • Data Recovery
The Smoking Gun
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Closing the Data Security Gap
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New NIST Guideline: Proper Security Vetting NIST Special Publication (SP) 800-34 Updated language to Section 5.1.3 “Organizations may use third-party vendors to recover data from failed storage devices. Organizations should consider the security risk of having their data handled by an outside company and ensure that proper security vetting of the service provider is conducted before turning over equipment. The service provider and employees should sign non discloser agreements, be properly bonded, and adhere to organization-specific security policies."
Source: Contingency Planning Guide for Federal Information Systems, Section 5.1.3: Protection of Resources
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SIG/AUP Auditing Tools BITS/Financial Roundtable/Shared Assessments • Standardized Information Gathering (SIG) tool (SIG.V6) updated October, 2010 Do third party vendors have access to Scoped Systems and Data? (backup vendors, service providers, equipment support maintenance, software maintenance vendors, data recovery vendors, etc)? If so, is there: • Security review prior to engaging their services (logical, physical, other corp controls) • • • •
Security review at least annually, on an ongoing basis Risk assessments or review Confidentiality and/or Non Disclosure Agreement requirements Requirement to notify of changes that might affect services rendered Fast • Reliable • Certified • Secure • Data Recovery
FDIC Vendor Mgt Guidelines FDIC • Action items discussed • Internal memo to be distributed to FDIC Examiners • Letter to be distributed to Financial Institutions
• Updates to FFIEC handbook
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Risk Points During Data Recovery
Negligent or unethical data recovery technicians Unprotected networks housing restored data files Lost or compromised data during transit Switch-up of client data Improper disposal of unwanted storage devices Recovered data returned with viruses or malware
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Vet Your Data Recovery Vendors
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Checklist for Vetting Data Recovery Vendors Demand Proof: Proof of internal information technology controls and data security safeguards, such as SAS 70 Type II audit reports Certification by leading encryption software companies Proof of chain-of-custody protocols and certified secure network Vetting and background checks of all employees Secure and permanent data destruction when required Use of encryption for data files in transit Proof of a certified ISO-5 (Class 100) Cleanroom
Source: The Ponemon Institute Study: “Security of Data Recovery Operations” Fast • Reliable • Certified • Secure • Data Recovery
DriveSavers Best Practices Technology Certifications Protocols
SAS 70 Type II Audit Reports Certified ISO-5 (Class 100) Cleanroom
Certified by Leading Encryption Vendors DOD Approved Data Destruction Authorized by leading Data Storage Mftrs
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We Can Save It!
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Choose Your Service Option Service Level
Turnaround
Description
Economy
5-7 Business Days
Competes directly with higher priced Standard diagnosis/turnaround times offered by other companies.
Standard
1-2 Business Days
Fastest Standard Turnaround time in the industry. Completed during normal business hours.
Priority
ASAP
Recovery begins upon receipt of the drive— 365 days of the year, including nights, weekends and holidays.
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Live 24/7 Support
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Approved GSA Contractor #GS-35F-0121S • Annual SAS 70 II Security Audits • High Security Service Available • Certified to recover encrypted data • DOD-approved data erasure process
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Recap Data loss does occur Data recovery companies are used often Critical data is at risk of breach You can close the security gap Vet the security protocols of data recovery service providers
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Q&A
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Thank you
Michael Hall, CISO
[email protected] 415.382.8000 ext 126
Rob Matheson Corporate Account Executive
[email protected] 415.382.8000 ext 136
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