E-marketplace presentation

Personalisation & E-Marketplaces for Care

Miranda Huntley Procurement Officer, Strategic Commissioning & Procurement Services 19 July 2012

Department of Health vision • Secure the best outcomes

• People should hold the choice and control about their care. • Personal budgets and direct payments • Care is a uniquely personal service. • People’s dignity and freedom • Quality of life is enhanced. • DoH vision is to make sure everyone can get the personalised support they deserve.

Autonomy • People need information and advice.

• Lack of good, accessible information is a real concern for people. • Councils’ role is to ensure that everyone can get the information and advice they need. • People funding their own care need information and guidance to help plan how their care needs are met.

Draft Care & Support Bill •We can expect 1.4m more people to need care and support in the next 20 years •Provide information & advice to help people…what services are available locally, how to access the services…. •Everyone should have a personal budget as part of their care and support plan…made as a direct payment •Promote the diversity and quality of local services….

What is an E-marketplace?

•A hosted or web-based application that facilitates trade between various parties (ie Council, end users & Providers) •Shoppers (Service Users / Commissioners) search for goods and services, may compare with similar items, and may add to shopping basket to facilitate payment •Providers can use electronic catalogues to display their goods & services •Can be used as a communication channel between providers, end users and the Council

The E-marketplace May be a catalyst to change but isn’t the change itself. In Harrow, the emarketplace has been used as a tool to help deliver their overall transformation project.

There are things we need Leisure Care Socialisation Other forms of support Equipment Housing

And there are ways of choosing these things …

A Solution Trip Advisor/ Monitoring

Lastminute.com

Acute Trusts

Non Traditional Solutions Centre Parcs/ Pubs

A Solution • An e-marketplace that allows individuals/brokers to interact with the market and select the care they want based on outcomes • One place to go for information and sourcing of care • Allow multiple suppliers to offer a bespoke care solution • Somewhere to monitor a personalised budget

A Solution • A real time solution • A solution that deals with care for children and adults (and transitioning between the two) • Easy to use for individuals/brokers and providers • Support for those that need it • Secure portal that individuals are comfortable with • Available for self funders as well as those with a personalised budget • Access to free services, not just for buying

A Solution •Choice, the kind of care we want and as wide a choice as possible •Simplicity/familiarity – we’re not IT experts •Innovation •Flexibility and accessibility •Management information and reporting tools

Use of E-marketplaces Several Councils are already using them eg Birmingham, Stockport & Harrow 15 Councils in the Yorkshire & Humber areas will implement over the next 15 mths – Doncaster has gone live. In the pipeline…. Manchester City Council Hertfordshire

Examples of E-marketplaces: •Stockport Metropolitan Borough Council (Quickheart) •Harrow Council (Shop4support)

Stockport Council

Information & advice

Harrow Council

Find local groups & activities

Search & shop

Benefits for providers •Information on services you provide in a user friendly format •Your own on-line store •Access to new markets eg self funders & personal budget holders and other areas & regions. •Easy communications & transactions with new & existing customers •Save money & time with automated invoicing •On-going support & assistance

Engagement with providers Would involve workshops on how to: •Market yourselves •Costings and what to charge •What services to offer

Bristol’s plans •Market research •Learning from other Authorities experiences. •Project planning to understand resources / timescales involved.

Thank you. Any questions?