Emotional Intelligence

Emotional Intelligence Dave Taylor - Sept 99 A review of “Working with Emotional Intelligence” by Daniel Goleman

Jump to first page

Who Cares? 

Schools 



“empathy, perspective taking, rapport, and cooperation” are among the competencies the school is looking for in those who apply - Jill Fadule, director of admissions, Harvard Business School

Corporations 

“A 1997 survey of benchmark practices among major corporations, done by the American Society for Training and Development, found that four out of five companies are trying to promote emotional intelligence in their employees through training and development, when evaluating performance, and in hiring.”

Jump to first page

Product and Services Success 

Innovation 



“market forces appear to be the primary influence on innovation. From 60 to 80 percent of important innovations in a large number of fields have been in response to market demands and needs. - James M. Utterback - MIT

Success… 

“…the introduction of 224 new electronics products - half successes and half failures - [it was] found that the key success factor was the development team’s interaction with the customer. Very few innovations emerge because someone in the organization says, ‘Aha, maybe we can find a user for this technical idea’.” - Modesto Marquis - University of Miami

Jump to first page

What about IQ? 

Emotional Intelligence comes out on top 

“a study of Harvard graduates in the fields of law, medicine, teaching, and business found that scores on entrance exams - a surrogate for IQ - had zero or negative correlation with their eventual career success.” - Daniel Goleman.

Jump to first page

Anger? Who, me? 

Be remembered well 





We are most often remembered for our ability, or lack of ability, to handle adversity. When we handle it well, we are remembered well. What kind of person are you when you’re angry? People tend to remember that most.

So, what is Emotional Intelligence?….

Jump to first page

What is Emotional Intelligence? 

Emotional self-awareness 

These are skills! They’re learned behaviours, NOT genetic!



Achievement 



Scanning the environment for crucial data and opportunities for enterprise

Adaptability 



Getting a reading of the emotional climate as it impacts performance

Flexibility in the face of challenges or obstacles

Self-control 

Performing effectively under pressure rather than reacting out of panic, anger, or alarm

Jump to first page

What is Emotional Intelligence? 

Integrity 

There are NO “right” answers! Only “better” answers!



Optimism 



Resilience in the face of setbacks

Empathy 



The reliability that breeds trust

Understanding the feelings and perspective of others, whether clients and customers or internal constituencies

Leveraging diversity 

Utilizing differences as opportunities

Jump to first page

What is Emotional Intelligence? 

Political awareness 

Improvement only comes with cycles of effort and feedback.



Influence 



Understanding salient economic, political, and social trends

Adeptness at persuasion strategies

Building bonds 

The strength of personal links between far-flung people and parts of an organization

Jump to first page

What is Emotional Intelligence? Different jobs make differing competence demands! But ALL jobs benefit from Emotional Intelligence!

Technical Knowledge

Competency Emotional Intelligence

New Grad

Middle Manager

CEO

Jump to first page

Personal Competence - how we manage ourselves Self Awareness Knowing one’s internal states, preferences, resources, and intuitions  Emotional awareness 



Accurate self-assessment 



Recognizing one’s emotions and their effects

Knowing one’s strengths and limits

Self-confidence 

A strong sense of one’s self-worth and capabilities

Jump to first page

Personal Competence - how we manage ourselves Self Regulation Managing one’s internal states, impulses, and resources 

Self-Control 



Trustworthiness 



Taking responsibility for personal performance

Adaptability 



Maintaining standards of honesty and integrity

Conscientiousness 



Keeping disruptive emotions and impulses in check

Flexibility in handling change

Innovation 

Being comfortable with novel ideas, approaches, and new information

Jump to first page

Personal Competence - how we manage ourselves Motivation Emotional tendencies that guide or facilitate reaching goals 

Achievement drive 



Commitment 



Aligning with the goals of the group or organization

Initiative 



Striving to improve or meet a standard of excellence

Readiness to act on opportunities

Optimism 

Persistence in pursuing goals despite obstacles and setbacks

Jump to first page

Social Competence - how we handle relationships Empathy Awareness of others’ feelings, needs, and concerns 

Understanding others 



Developing others 



Anticipating, recognizing, and meeting customers’ needs

Leveraging diversity 



Sensing others’ development needs and bolstering their abilities

Service orientation 



Sensing others’ feelings and perspectives, and taking an active interest in their concerns

Cultivating opportunities through different kinds of people

Political awareness 

Reading a group’s emotional currents and power relationships Jump to first page

Social Competence - how we handle relationships Social Skills Adeptness at inducing desirable responses in others 

Influence: Wielding effective tactics for persuasion



Communication: Listening openly and sending convincing messages



Conflict management: Negotiating and resolving disagreements



Leadership: Inspiring and guiding individuals and groups



Change catalyst: Initiating or managing change



Building bonds: Nurturing instrumental relationships



Collaboration and cooperation: Working with others toward shared goals



Team capabilities: Creating group synergy in pursuing collective goals Jump to first page

Emotional Intelligence What’s next?!?      

Assess job demands Assess yourself Career development planning Personal objective setting Practice, practice, practice,…and ongoing tracking Feedback cycles - solicit and provide feedback 

 

Giving and receiving feedback are skills well worth developing

Coaching, mentoring, and teamwork - buddy net Stick to your guns, even in the face of objections

Jump to first page