Ensuring Services on Citizen`s Doorstep - E

January 6, 2018 | Author: Anonymous | Category: Science, Astrophysics
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Ensuring Services on Citizens’ Doorstep through Digital Centres Prime Minister’s Office Government of Bangladesh

Digital Centre: Before and After Education

Police

Welfare

Electricity

Environnent

DC Office

Transport

Municipal Body

Tax

Revenue

Joined-up government

Improved service One-Stop Shop Hassle, (Digital Time,Center Cost ) Time & cost savings

Connected Citizens

Serving the Underserved through Digital Centers (UDC, PDC & CDC)

2  100  5,271 Entrepreneur 10542, half female UDC- 4543 PDC- 321 CDC- 407

Reduce Digital Divide: Start with rural, expand to urban

Process of getting services simplified

Time

Cost

TCV

Visit

Public Private Partnership

DCs at UP/Poura/City Building

Entrepreneurs run

Hardware Content Support

Public

Private

Public & Private

Digital Centre Blog: 14,000+ Members Participatory Problem Solution Platform

Entrepreneurs

District/ Division Admin

Service/ content partners

Policy makers (Ministers/ Secretaries/others)

Service related questions and discussions Troubleshooting problems 3000+ problems/month

UP Chairmen and Secretaries

Administrative support 80% solutions in BLOG

PPP of Digital Centre B2C

G2C

C2G

C2B

Public Services • Birth/Death registration • Life insurance • Citizenship certificate • Electricity bill payment • Public examination results • Telemedicine-skype • Govt. forms downloads • Health consultancy • Online university admission • Agriculture consultancy • Application for land ROR • E-Purjee • Application for passport • Soil test • Visa verification and tracking • Stamp selling • Online app for driving license • Govt. notices and circulars • Online application for bond buying • Water test / Arsenic test • Online application for tender • Report preparation for UP chairmen • Pension and welfare • Govt. campaigns • Law services

Information Services

National Web Portal (www.bangladesh.gov.bd)

Service Portal (www.serviceportal.gov.bd)

Bangladesh Forms (www.forms.portal.gov.bd)

Gate way of all govt. websites. (RTI complaint 25000+ portals)

Information on 400+ simplified services

All govt. forms in one place (1029)

Increasing list of services

Increasing the list of forms

Private Services

• Computer training • Email / Internet browsing • Mobile Banking • English learning content from British Council • Photography • Online job application • Video conference (skype) • Video recording and editing • Agriculture /Health/Law consultancy by service camp • Height and weight measurement • Knowledge services (Agriculture, fisheries & livestock

• Solar system management by IDCOL • Compose and print • Scan • Photocopy • Lamination • Phone call • Mobile money load • Mobile SIM selling • Nebulizer rent • Video show by multimedia projector

Coordinating from the top

Service Delivery

Prime Minister’s Office Cabinet Division Local Government Division Institutionalization

Enabling Environment

Political Commitment

Leadership Attitude and Skills

Online Monitoring Tool for Cabinet, District Admin, LGD, a2i and PMO Accounting and Management Tool for entrepreneurs

Encouraging female entrepreneurs

Best of the year 2011 Women entrepreneur from Sirajgonj District

Common Practice

Regularly awarded in Digital Innovation Fair

4.5 Million Service Recipients in July ‘14

BDT 50 Million Income in July ‘14

Challenges

Challenges

How to overcome

Insufficient power supply

Solar panel for each DCs

Low bandwidth

Increasing 3G in rural areas

Drop out of female entrepreneurs

Creating business opportunities specially for female entrepreneur

Mind set of rural people

Different Awareness creation initiatives in rural areas

Lesson learned

Think big,

start small and grow fast

Thank You & Most welcome to visit us

View more...

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