SUPPORT PLANNING & BROKERAGE HUB Sarah Stuart, Support Planning and Brokerage Hub Manager
“Personalisation? I know this is happening when I am treated with warmth, respect and honesty - when people listen to me, treat me as an equal, and support me – and when I don’t have to fight all the time to get what I want to help me recover and live my life the way I choose to”
PERSONALISATION Are your organisations ready to: • Support customers/service users who want to ‘spend’ their Personal Budgets on your services and activities? • Support customer/service users to develop a Support Plan?
Personal Budgets Customers and carers still need to be eligible The customer (or their representative) is informed about a clear upfront allocation of council funding The customer or their representative is able to decide how they can use the money in ways and at times of their choosing There is an agreed support plan making clear what is to be achieved with the money Support exists to enable and empower the customer to arrange their own support or to have a service managed for them
Self-Directed Support: Getting a Personal Budget Journey in Derby Information, Advice, Advocacy and Support is available to everyone from both the Support Planning and Brokerage Hub and the case manager
Determining the Indicative Personal Budget Outcome Based Supported Assessment is provided to the customer who is supported to complete the assessment
If the customer is assessed as eligible for support, the information from the assessment is used to calculate the indicative budget using the RAS calculation spread sheet
The customer is informed of their indicative personal budget and options for support planning. A starter personal budget is provided if needed – either a interim support package or direct payment
The support plan is completed using the support planning work book and any other tools useful for the customer. There is a Derby City Council Support Planning Template
Agreeing the Support Plan The support plan is submitted to the worker who completes a Support Plan Summary and Agreement spreadsheet. The agreement is subject to service area rules
Sign-post to and maximise use of universal services
Build on and build up people’s social capital / wealth
The customer is informed that the plan is agreed. The personal budget is provided to the customer – the worker arranges for payments to be made or services to start.
Arranging the payment or service
A Supported Assessment Approach •Seeing customers and their carers as having strengths and expertise that can help •Viewing customers as resources with skills that can make a difference to their lives •Undertaking meaningful involvement and working together in partnership with customers •Developing open relationships involving trust, honesty and mutual respect
Outcome Based Support Assessment - OBSA 10 outcome domains in Derby • Meeting personal care needs • Keeping myself safe • Eating and drinking • Making decisions and organising life • Being part of the community • My role as a parent or carer • Running and maintaining my home • Having work and learning opportunities • Managing my actions • Family carer and informal support
Fair Access to Care Services (FACS) Eligibility
• FACS looks at the level of risk for the customer’s needs in each domain. Risks can be assessed as critical, substantial, moderate, low or zero. • In Derby City only needs which are critical or substantial are eligible and therefore entitled to receive social care funding. E.g. a need which might lead to serious illness or accident, or might lead to a serious loss in quality of life, such as isolation from family and friends.
Resource Allocation System (RAS) • Simply a way of deciding how much money a person should get in their personal budget • A points based system that enables the person to know how much money is available to spend on their support
What is a support plan? • Brings together the customers aspirations, goals and desired outcomes and how they might be achieved • Examines how a customer’s personal budget might be used to assist with achieving these outcomes • Directly responds to the OBSA by showing how the customer would like their eligible needs to be met
Support Brokerage • The process of deciding how a customer would like their personal outcomes to be met, arranging the support and making it happen • The key characteristics of the support plan is that the customer has ownership of the plan • The customer has sufficient time to complete the support plan (up to 6 weeks under the empower and enable model)
WHO SHOULD BE DEVELOPING THE SUPPORT PLAN? (1)
• Self-produced - the preferred option • Self-produced with help from circles of support
Circles of Support A Circle of Support may be set up to help the customer plan their support. This is a small group of people who know them well. It can include friends, family, neighbours, paid staff who have helped the customer in the past, the social worker, etc.
WHO SHOULD BE DEVELOPING THE SUPPORT PLAN? (2) • Self-produced with peer support • Co-produced with a voluntary sector support planner • Co-produced with a Council support planner • Produced by a Council support planner – where appropriate
Areas identified where it may be appropriate for the council to continue to provide support with support planning are around:
• • • •
People whose needs are jointly funded by health High level of risk Safeguarding Intense, variable and volatile needs
Presentation of the support plan • The Support Plan should be as individual as the person it is about • The Support plan can be presented in any format that the customer requires. For example audio, written, pictorial format etc. and other languages
7 key criteria to look for within a support plan • • • • • • •
What is important to the person? What is it that the person wants to achieve? How will the person be supported? How will the person use their personal/individual budget? How will the person’s support be managed? How will the person stay in control of their life? How will the plan happen?
The Support Planning and Brokerage Hub • Provide free information, advice and guidance for all (customers, families, professionals) on Support Planning & Brokerage • Training and Development Opportunities, for customers, circles of support and external providers • Develop and maintain a register of peer support, volunteers and paid support planner/brokers from a variety of settings • Monitor & quality assure Support Plans • Monitor outcomes of PB holders
‘Empower and Enable’, Groundswell Partnership, June 2012 “…need to enable people to believe that they can direct their own support and this should involve developing their own Support Plan…..Where people have limited capacity, the focus should be on finding ways to engage people who know and care for the person in planning and keeping the process as close to the individual as possible. This may inevitably require more professional input, but the key aim should remain not to over-support people.”
Moving Forward • Organisational development? • Staff and volunteer training and development needs? • Staff, volunteers and service users involvement in Support Planning? • Planning Live Events? • Your ideas…?? • Action Plan
“The key test of Personalisation’s success is the extent to which it improves the lives of service users and their carers.” (Community Care)
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