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Cisco WebEx University Services & Portfolio: Leading Virtual Classroom Instruction

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Learn to Do More with WebEx Unlock the Potential of your WebEx Solutions Cultivate Collaboration Expertise Maximize your Investment

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Opportunities in the Marketplace Cisco WebEx customers face many training-related challenges. Get users up to speed quickly to maximize ROI

Transition to Cisco WebEx from another vendor

Develop in-house expertise for support roles

Provide virtual training that is as effective as inperson training Host virtual meetings and events that are as well coordinated and facilitated as in-person meetings and events © 2011 Cisco and/or its affiliates. All rights reserved.

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WebEx University Provides Solutions Our portfolio meets customer needs and exceeds expectations. On-demand training is available 24/7 and accessible globally.

Attendees receive hands-on practice in live virtual classes and leave ready to use the product.

Expert virtual trainers study and apply industry best practices to deliver effective and engaging classes.

Users are given personalized guidance on the benefits of incorporating WebEx products into their daily workflow.

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WebEx University Offers Flexible Options Self-Study Resources Personalized Live and Training Training • Web-based

resources and training • Designed to

provide you with basic training on WebEx Services • Get started with

your Cisco WebEx Services

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• Interactive

instructor-led training courses • Tailored to meet

your business requirements and goals • Accelerate your

ROI and adoption goals

Mastery Programs and Certification • In-depth

collaboration expert programs • Master techniques

for successful instruction or collaboration • Develop in-house

WebEx certified experts

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Certification Certification

Validate expertise with Cisco WebEx Career Certifications

Mastery Mastery Programs

Develop collaboration specialists with Mastery Programs

Personalized Personalized Training

Accelerate adoption and ROI with custom training

Self-Paced Web-based Training

Learn the basics with web-based modules

Resources How Do I…? Multimedia Tutorials

Get started and find an answer

WebEx University Services © 2011 Cisco and/or its affiliates. All rights reserved.

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© 2011 Cisco and/or its affiliates. All rights reserved.

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Certification: Leading Virtual Classrooms Get the skills, knowledge, and hands-on practice you need to facilitate engaging and impactful training in any live, virtual classroom environment. • Who should attend

Corporate trainers Teachers and professors Training consultants and coordinators

Seven sessions - plus participant presentations – are delivered over one week. Live, interactive instruction on virtual best practices is reinforced by extensive hands-on practice of facilitation skills and group collaboration.

• Access

Contact WebEx University for scheduling groups and/or private sessions.

Valuable facilitation skills are transferrable to all virtual classroom environments.

Individuals enroll in scheduled public courses through the Cisco Learning Network.

Participants’ comprehensive portfolio presentations are reviewed by peers and instructors.

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Leading Virtual Classroom Instruction Session Details Session Topics

Description

1

Moving to a Virtual Classroom

Discuss the goals of this course and the unique considerations of virtual classrooms.

2

Designing for the Virtual Classroom

Learn and apply design methods for virtual classroom instruction.

3

Facilitating Your Virtual Session— Honing Your Skills

Learn and apply best practices for virtual classroom facilitation, including vocal techniques and effective use of classroom tools.

4

Facilitating Your Virtual Session— Managing Your Classroom

Discuss the importance of building rapport, and learn techniques for managing learning and participation in the virtual classroom.

5

Evaluating the Effectiveness of Your Virtual Program

Describe methods for assessing participant performance and effectiveness of virtual classroom programs.

6

Moving Beyond the Virtual Classroom

Consider resources and tools outside the classroom, including blended learning tools and administration of virtual programs.

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Presentation Review and Scheduling

Review guidelines for portfolio presentations, answer remaining questions, and provide practice time.

Portfolio Presentations and Course Review

Participants teach a virtual course developed during the week to demonstrate facilitation skills learned during the program.

8-11

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LVCI Program Benefits Versatile Practice effective presentation and classroommanagement techniques in the virtual environment.

Thorough Evaluate, design, and effectively use interactive tools and activities for virtual classroom presentations.

Real-world Learn from expert WebEx University instructors as well as classmates throughout the program and during final presentations.

Valuable Prepare for the Cisco Leading Virtual Classroom Instruction Specialist Certification.

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LVCI Success Story As a Corporate Trainer, I understand the mechanics of the virtual classroom. I need to update my facilitation skills to improve student outcomes. What does WebEx University offer? Client Scenario

Solution

Results

Corporate trainer seeking to expand and validate virtual classroom delivery skills

Trainer attended both the Training Center Mastery Program and the Leading Virtual Classroom Instruction program

Eliminated unnecessary employee travel expenses

Need to decrease time spent by employees in the classroom, while improving measurable student outcomes

© 2011 Cisco and/or its affiliates. All rights reserved.

Received Cisco LVCI Specialist Certification credentials

Significantly reduced employee time away from the job by employing blended learning techniques

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© 2011 Cisco and/or its affiliates. All rights reserved.

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WebEx University Offers flexible training options to meet the needs of all types of organizations Over 165 years of combined experience in developing and delivering virtual courses Multilingual product trainers and developers with offerings in more than five languages Industry-recognized leader in virtual classroom training

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WebEx University Recognition Apex Awards For Publication Excellence

• Excellence in PowerPoint and Graphic Design, Editorial Content and Communication • Excellence in Education and Training Writing • Excellence in Electronic Media and Video Publications: Education and Training, Marketing

• Facilitating online training STC Awards for • Multi-media Web-based training Excellence in Online Training Communications • Quick reference guides

© 2011 Cisco and/or its affiliates. All rights reserved.

Brandon Hall Excellence in Learning Award

• Exceptional Work in the Use of Technology to Enhance Learning • Best Innovation in Learning Technology

Training Magazine Top Trainers 2008

• One of the Top 10 Young Trainers of 2008

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Additional Resources • WebEx University http://university.webex.com

• Data Sheets http://www.cisco.com/en/US/products/ps10352/ services.html Cisco WebEx Personalized Training Data Sheet (pdf) Mastering Cisco WebEx Meeting Center Data Sheet (pdf) Mastering Cisco WebEx Training Center Data Sheet (pdf) Cisco Leading Virtual Classroom Instruction Data Sheet (pdf)

• Legal Service Descriptions http://www.cisco.com/web/about/doing_business/ legal/service_descriptions/index.html

• Partner Locator www.cisco.com/web/partners

• Course Catalog WebEx_Training_Catalog_EN.pdf

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Thank you.