January 26, 2005 Board Meeting

Board Meeting December 7, 2012

December 7, 2012 Board Meeting

The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions . . . Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda

December 7, 2012 • • • • • • • • • • • • • •

Call to Order Consent Agenda Appoint 2013 Nominating Committee Financial Report Adopt 2013 Budget Adopt October 18, 2012 Board Meeting Minutes One Call Concepts Presentation President’s Report Executive Director’s Report Agree on Executive Director’s 2013 Goals/Objectives New Business Executive Session Closing Remarks Adjourn

Consent Agenda Membership Report 1987 - 2012 1200

39 10 20 10

1000

23 10 0 99

4 95 1 91 8 89 1 86

800

0 84

0 80 4 77 4 74 6 70

600

9 63 0 58 2 52

8 46

400

3 43 4 39 1 36 6 34

0 31

200

1 25 8 20 1 13 88

0

Corporate & Political Entity Members

2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987

Consent Agenda

Top 10 Calls By Parish November 2012

4500

3500

4407

4000

3358

3000

1120

1332

1434

1000

1687

1938

1500

2315

2000

2398

2520

2500

500 0

r sie

ion ns ce As

s Bo

ita

ieu as

h ac Ou

lc Ca

n rs o ffe Je

y an mm Ta

o dd Ca

St

e et t f ay La

ns lea Or

R EB

1806

2000

1000

0 503 492

Culvert

246 101 97 88 72 69 62 56 20 19 2

Street Pool Sprinkler Logging TV Bridge Termite Guardrail Curb Forestry Other

Marine

259

Demolition

Pipeline

Sidewalk

Fiber

459 327 302

573

Soil

784 627

Sign

1607 1248

Foundation

Drain

Ditch

Fence

Landscape

Road 1647

5082

3483

Telephone Gas

3696

Cable

3962

3000

Electric

3037

4000 4141

5000

Sewer

6726

6000

Water

Consent Agenda Nature of Work November 2012

7000

46

198

r Othe

118 2,473

1,326

775

225

y

c ate A-Lo

Fax-

nc Age

er

or t ract Con

ber

er

't . Gov

5,000

Mem

l Go Loca

v't

b - Me m Non

eous ella n Mis c

0

n eow Hom

8,766 20,000

27,666

Consent Agenda

# Of Calls By Type Of Caller November 2012 30,000

25,000

15,000

10,000

Consent Agenda Email% 2003/2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012 90.00 %

87.66% 2012

70.53%

67.31% 2007

69.09%

60.25% 2006

20.00 %

53.40%

30.00 %

46.80%

40.00 %

57.90%

50.00 %

69.29%

60.00 %

86.40%

70.00 %

2011

80.00 %

10.00 %

2010

2009

2008

2005

2004

2003

0.00%

Consent Agenda % I-TIC 2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012 70.0%

62.65%

64.40%

62.76%

43%

32.7%

30.0%

20.0%

59.86%

58.8%

40.0%

61.60%

50.0%

59.51%

60.0%

10.0%

0.0%

12 20

11 20

10 20

09 20

08 20

07 20

06 20

05 20

04 20

5,000

10,000 20,210

19,971

18,686

0 40,521

29,240

32,779

33,211 30,229 33,052

34,379 36,637 30,246

26,534 26,576

23,460

23,456

23,966

28,613

28,240

29,853

35,679

2011

14,065

28,996

34,934 33,500 30,528

37,297

2010

19,062

29,781

29,200

36,962

2009

17,046

30,214

38,626

32,983 35,539

31,387

33,786 33,131 28,216

29,211

31,987

31,805

2005

18,162

25,854

28,823

28,634

24,392 25,552

35,000

16,462

15,079

14,163

24,087

25,000 31,537

30,000

27,829

24,258

20,000

10,785

26,263

15,000

11,196

Consent Agenda

I-TIC Locate Requests 2012

45,000

40,000

Dec

Nov

Oct

Sep

Aug

Jul

Jun

May

Apr

Mar

Feb

Jan

YTD

DEC

43% 41%

46%

46%

38% 40% 40% 45% 45%

34%

41%

40% 41% 51% 50%

41%

2011

NOV

36%

36% 38% 43% 50% 49%

44% 51%

40%

0.4

OCT

33%

38%

41%

60% 62%

0.6

35%

38% 41% 40%

62%

2010

SEP

0.1

AUG

55%

2009

33%

36% 41% 40%

35%

0.5

JUL

39% 39% 40% 40%

32% 34%

36% 41% 41% 40% 39%

2008

JUN

MAY

31%

33% 41% 38% 41% 41%

33% 38% 38% 41% 41%

35% 40% 41% 41% 41%

2007

APR

MAR

FEB

0.2 38% 41% 40% 40% 41%

0.3

JAN

Consent Agenda 811 Percentage 2012

0.7

0

Consent Agenda Motion to Adopt

• Membership Report • General Manager’s Report

Appoint 2013 Nominating Commmittee • Chairman. . . Mr. Charles Nelson

Financial Report • Financial Overview . . .

Mr. Charles Carney & Mr. Paul Blouin

Financial Overview

Budget Versus Actual October 2012 Budget

Actual

2,750,000 2,700,000 2,650,000

2,469,938

2,450,000

2,639,622

2,500,000

2,656,615

2,550,000

2,701,393

2,600,000

2,400,000 2,350,000

Income

Expense

Financial Report October 2012 • Total Current Assets . . . Mr. Paul Blouin

Louisiana One Call Total Current Assets Annual History 2000 - 2011

2,500,000

2,255,452

2,000,000

1,641,499

Dec08

Dec09

1,726,682

1,632,891

1,422,314

924,025

759,512

798,621

811,495

679,647

500,000

1,126,689

1,000,000

1,623,774

1,500,000

0

Dec11

Dec10

Dec07

Dec06

Dec05

Dec04

Dec03

Dec02

Dec01

Dec00

NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).

Louisiana One Call Total Current Assets Dec 2011 - Oct 2012

2,400,000

2,300,580

2,290,548

2,255,452

2,200,000

2,358,422

2,300,000

2,157,728

Jul

2,084,481

2,053,774

Jun

2,043,797

2,051,673

2,000,000

2,092,652

2,144,674

2,100,000

1,900,000

1,800,000

Dec

Nov

Oct

Sep

Aug

May

Apr

Mar

Feb

Jan

Dec

NOTE: Mar-Jun Marketing Expense $341,880 & Promotions Expense $42,698, Mar-Apr Furniture and Fixtures Expense $76,687, and Feb-May Building Maintenance Expense (painting,repairs & A/C purification systems) $37,892; the budgeted expenses are spread out over twelve-months; $35,000 was unbudgeted expense. The assets appear out of balance presently, but should level out later during the year. According to the CPA, the Total Current Assets report includes funds in the Operations Account, the Expense Account and the Capital Account. Also, May/June Income was lower than estimated by $84,966. July/August Income was lower than estimated by $87,164. Sept Income was lower than estimated by $191,000. Jul-Sep Marketing Expense $32,601 & Promotions Expense $37,294. Oct Income was lower than estimated by $186,677.

Louisiana One Call Total Current Assets 2000 – October 2012

$2,500,000

$2,000,000

$1,500,000

$1,000,000

$500,000

$0

2000 2001 2002 2003 2004 2005 Cash

Investments

Acct Receivable

2006 2007 2008 2009 2010 2011 2012

Pre Paid Expense

Accrued Interest

Total Current Assets

Accounts Receivable

January 2012 – November 2012 Amt Rec'd

Receivables

300,000 250,000 200,000 150,000 100,000 50,000 0 Jan Feb Mar Apr May Jun Amount Billed Amount Rec’d % Outstanding

220,527 220,527 0%

209,087 209,087 0%

243,755 243,755 0%

239,558 239,321 .10%

261,326 260,973 .14%

239,283 238,291 .41%

Jul Aug Sep Oct Nov Dec 243,242 242,302 .39%

239,691 236,690 1.25%

249,022 243,751 2.12%

278,695 188,432 32.39%

219,704 3,078 98.60%

Financial Report • Estimated Call Volume . . . Mr. Paul Blouin

Louisiana One Call Est vs Act-Incoming 2011/Nov 2012

Estimated

Actual

80000 60000 40000 20000

-2% -9% -4% -11% -13% -16% -7% +2% -3% -12%

DEC

NOV

OCT

SEP

AUG

JUL

JUN

MAY

APR

MONTHLY +5% +8% +10% -6% -3% +2% -12% +2% -0- -17% -14% -19% +2% -1% YTD

MAR

FEB

JAN

DEC

NOV

OCT

SEP

AUG

JUL

JUN

MAY

APR

MAR

FEB

JAN

0

Louisiana One Call Est vs Act-Outgoing 2011/Nov 2012 Estimated

Actual

350000 300000 250000 200000 150000 100000 50000 0 DEC

NO V

O CT

SEP

AUG

JUL

JUN

MAY

APR

MAR

FEB

JAN

DEC

NO V

O CT

SEP

AUG

JUL

JUN

MAY

APR

MAR

FEB

JAN MONTHLY YTD

+5% +7% +5% -6% -5% +3% -15% +1% -2% -23% -15% -23% +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1% -5.2%

Louisiana One Call Incoming Call Volume 2011

2012

600,000 580,000 560,000

583,209

540,000 520,000 500,000 480,000

513,388

460,000

Incoming Through November 2012, Incoming Call Volume is 12% below 2011

Louisiana One Call Outgoing Call Volume 2011

3,100,000 3,000,000 2,900,000 2,800,000 2,700,000 2,600,000 2,500,000 2,400,000

2012

3,059,228 2,681,718 Outgoing Through November 2012, Outgoing Call Volume is 5.2% below 2011

December 7, 2012 Board Meeting

• Adopt 2013 Budget

December 7, 2012 Board Meeting

• Adopt September 20, 2012 Board Meeting Minutes

BREAK • 10:30 – 10:45

December 7, 2012 Board Meeting

• One Call Concepts, Inc. Presentation – Mr. Tom Hoff and Mr. Matt Ruddo

President’s Report • Update on Fall SOCS Meeting – Nov. 7-9 – Little Rock, AR • Paul, David, Mike, Shirley attended

• Fall Planning Session – Nov. 28 – Lafayette, LA

• 2013 Annual Meeting March 21st – Letter to go to membership in January

Executive Director’s Report • Discuss Enforcement • Dig Law Advisory Committee Meeting – November 5th at LA Farm Bureau

December 7, 2012 Board Meeting

• Agree on Executive Director’s 2013 Goals/Objectives

December 7, 2012 Board Meeting

• New Business – Review and Approve 2013 Calendar

December 7, 2012 Board Meeting • Executive Session – Personnel Matters – Discuss Extension of LOC/OCC Contract to December 31, 2013 – Chairman Report on President Evaluation Forms

December 7, 2012 Board Meeting • Closing Remarks . . . Mr. Charles Nelson

December 7, 2012 Board Meeting • Adjourn

Adjourn