Muchinsky:

Muchinsky: Psychology Applied to Work, 8e

Chapter 1 The Historical Background of I/O Psychology Learning Objectives

• Goals: – Introductions – Go over syllabus – What are your thoughts about work – Go through some Chapter 1 issues – Focus on the future of work • • • • •

Introduction Many areas of psychology besides clinical psychology American Psychological Association (APA) has 53 divisions – Numerous functions of the APA (e.g., seminars, journals, code of ethics) American Psychological Society (APS) -academic perspective SIOP (Division 14) of APA Two sides of I/O psychology: – science & practice – I/O defined as “area of scientific study and professional practice that addresses psychological concepts and principles in the work world.  I/O psychology has to part o I=industrial – meaning dealing with personnel: selection, placement, training, evaluation o O= organizational—meaning dealing with the running of an organization: culture (personality), job satisfaction, motivating workers, organizational health and employee health, etc. etc.

I/O Psychology and the Goals of Science • Three Goals of Science: – Describe – Predict – Explain – Control? FOUR MAIN WORK AREAS • Four main work areas for I/O psychologists: – Academia

– Consulting Firms – Business – Government

Fields of I/O Psychology: Six General Sub-Fields • Selection & Placement • Training & Development • Performance Appraisal • Organizational Development • Quality of Work life • Ergonomics The History of I/O Psychology: The Early Years (1900-1916) Four Founding figures – Walter Dill Scott (increasing Social influence and efficiency) – Frederick W. Taylor (redesign of work situations; The Principles of Scientific Management)

– Lillian Mohler Gilbreth (effects of stress and fatigue) and Frank Gilbreth –

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(industrial time management). Lillian wrote a book called Cheaper by the Dozen. They had 12 children) Hugo Münsterberg (applied scientific method to practical problems: father of I/O psychology)

The History of I/O Psychology: World War I (1917-1918) Army Alpha and Beta Tests to screen recruits The History of I/O Psychology: The Depression Era  Hawthorne-Western Electric Studies/Harvard University Joint Venture •studied factory workers emotions at Hawthorne, Illinois plant of Western Electric Corp. •repetitive work would make their minds wander and they would be come paranoid and unhappy and would not want to increase productivity •In the studies, light, rest breaks and work hours were manipulated. •Results were variable. •Sometimes when conditions improved, productivity went down •Sometimes when conditions were worsened, productivity went up •They discovered that what was really going on was that when workers were paid attention to, productivity increased.

•A second important finding is that novelty also increases productivity •The above two findings are called the Hawthorne Effect

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The History of I/O Psychology: World War II (1941-1945) Selection and Training tests – Early situational tests: select, train pilots; measure attitude, morale -- Beginning of focus on Ergonomics – standardization of airplane cockpits for use in war. – Development of more employment tests in industry The History of I/O Psychology: Government Intervention (1964-1993) Government scrutiny emerged as a second “authority” – Civil Rights Act (Title VII) – Regulation of testing, selection, and placement – Uniform Employment Guidelines

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The History of I/O Psychology: Government Intervention (1964-1993) Americans with Disabilities Act - 1990

– Updated Civil Rights Act – 1990 – Family and Medical Leave Act – 1993

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The History of I/O Psychology: The Information Age (1994-present) Main characteristic is many and rapid changes -- Companies must adjust quickly -- Companies more likely to hire generalists rather than specialists Internet influence creates new styles of communication – new rules to follow E business creates new ways to work with people -- more urgency to deliver quickly Concept of “job” erodes – have to wear many hats Globalization: a doctor dictates his notes uploads them and sends them by email to India where they are transcribed and sent back and doctor saves

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80% of transcribing costs The U. S. has turned from a manufacturing society to an information oriented society Cross-cultural Psychology Global Issues – Word definitions and meanings – Values differences • Length of the work week • Lazy v. compulsive

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Mandate of I/O Psychology Increase the fit between workforce and workplace during rapid change

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Help workforce balance work/family issues