Multiple Choice

FMIS 3141: Business Communications Final Exam Review And Example Questions

Business Communication Foundations

CHAPTER 1

The sender and receiver have equal responsibility for achieving the goals of business communication. 1. True 2. False

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Office politics may be positive or negative.

1. True 2. False

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A sender’s credibility is based solely on the content of his/her message?

1. True 2. False

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Multiple Choice It was nearly 2 am when Jaynell Washington arrived at her hotel coffee shop, she was told it was closed. Disappointed, she went to her room. About 15 minutes later, the desk clerk brought by a plate of cheese and fresh fruit. The clerk refused the tip and no food charge was added to her bill. By doing more than was expected, the desk clerk helped achieve the business communication goal of:

Which business communication goal? 1. Receiver understanding 2. Receiver response 3. Favorable relationship 4. Organizational goodwill 0% 1

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Correspondence Applications

CHAPTER 6-9

The return address in a personal business letter consists of a writer’s name, the writer’s mailing address and the date. 1. True 2. False

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A sales appeal is inappropriate in an unsolicited positive or neutral news message?

1. True 2. False

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The friendly close should not include anything that reminds the receiver of negative information given in the message. 1. True 2. False

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A call to action ends most persuasive messages

1. True 2. False

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Multiple Choice The letter format in which a subject line is standard rather than supplementary is the …

… has standard subject line. 1. Full block format 2. Modified block format 3. Modified block with indented paragraphs 4. Simplified format 0% 1

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Multiple Choice The direct plan is used for positive and neutral business messages because …

Because the direct plan ... 1. Is adaptable to letters, memos, and email 2. Messages are brief 3. Places the main idea early attracts reader’s attention 4. Is best for building goodwill with receiver 0% 1

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Multiple Choice The negative information section of a negative message should …

Negative information should... 1. Be placed in a separate paragraph 2. Avoid saying what can be done 3. Come immediately after the logical explanation 4. Offer an apology

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Multiple Choice Which of the following methods is the proper sequence for a persuasive message plan?

Persuasive message plan … 1. Action, Interest, Attention, Desire 2. Attention, Desire, Interest, Action 3. Attention, Interest, Desire, Action 4. Interest, Attention, Desire, Action

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Job Applications

CHAPTER 16-17

A targeted resume is less powerful than a general resume.

1. True 2. False

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Employers are more interested in your previous job responsibilities than your job achievements.

1. True 2. False

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Since the purpose of an application letter and resume is to obtain an interview, you should ask for it directly in the cover letter. 1. True 2. False

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The internet is one good source to learn about a company or organization before an interview.

1. True 2. False

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Multiple Choice The primary purpose of networking contacts is to …

Networking contacts ... 1. Ask for help in finding a job 2. Ask them to serve as a reference for your resume 3. Leave a resume with them 4. Seek their guidance and advice 0% 1

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Multiple Choice Which of the following is the best content for an answer to the question, “What do you consider to be your strengths?”

Your strengths … 1. Cite your academic record and achievements 2. Live 3 to 5 specific abilities and how they served you in the past 3. Refer to your work-related accomplishments 4. Relate your skills and knowledge the job requirements 0% 1

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Interview Questions and Composing Messages

SKILLS TESTS

Interview Questions and S/TAR Technique

Composing Messages • • • •

Format messages correctly Use appropriate organizational strategy Maintain “YOU-focus” Professional and polished prose style