The New MyUCLA An Integrated Web Experience for Student Services Arun Pasricha Christian Spreitzer Praveen Dugar Donny Morada
August 5, 2014
Agenda •Objectives
•Approach and Architecture •Governance and Management Structure •Demo of MyUCLA •Questions
The new MyUCLA
The Need for Integrated Web Experience • Rich functionality broken along organizational lines • Dated and fragmented web presence • Each organization’s website with a unique user interface
Student Experience The new MyUCLA
The Need for Integrated Web Experience • Transactional workflows required multiple websites to complete my.UCLA Class Planner
RO Schedule of Classes
URSA Enrollment
The new MyUCLA
The Need for Integrated Web Experience • Student concerns over lack of unified web presence (Daily Bruin Editorial, April 14, 2005)
“The fragmentation is hardly useful and, as the pace of Internet innovation has quickened, UCLA looks painfully stuck in 1997”
• Multiple Student Focus Groups had raised similar concerns
Rated #3 institutional IT priority by campus in January 2007
The new MyUCLA
The new MyUCLA – An Alternate Approach • UCLA has a highly distributed development model • Integration using portal software or a centralized website disruptive
• Integrate while maintaining current architecture and hosting •
Minimal changes – shorter turnaround times
•
Faster adoption across campus
•
Cost effective
The new MyUCLA
The new MyUCLA – An Alternate Approach •Unify functionality using • New consistent, seamless
presentation tier
• New global navigation menu • Existing single sign-on (SSO) capability
URSA
my.UCLA
my.FAO
my.Housing
Consistent Presentation Tier and Navigation
New User Experience At UCLA The new MyUCLA
The New MyUCLA Phase 1 Kicked Off – November 2011
Successfully Deployed – October 2013 MyFAO Shutdown on April 15, 2014 URSA Shutdown on May 12, 2014
The new MyUCLA
The new MyUCLA – Scope of Phase 1 •Setup Governance Structure •Integration of MyUCLA, URSA and MyFAO •Development of: • Consistent presentation tier components • Common infrastructure components • Template for integration of additional Student Services
The new MyUCLA
Governance Structure Steering Committee Student Affairs Gorden Monroe – AVC Arun Pasricha – Director SAIT Frank Wada – University Registrar
IT Services Andrew Wissmiller – AVC Edith Celestine – Director, Student Apps Shan K. – Director, Architecture, IT Services
College Betty Glick – Associate Vice Provost Chris Spreitzer – Director UIT
Graduate Division Sam Bersola – AVC Chris Testa – Director IT, Grad Division
Technical Architecture Team Student Affairs Arun Pasricha Praveen Dugar Donny Morada
The new MyUCLA
IT Services Albert Wu Shan Kandaswamy Jinnah Sultan
College Chris Spreitzer John Hirning Bruce Dumes
Presentation Tier – Page Element: Header • Common Header • Global navigation menu • Organizational Logo for • Message Link with # of
branding
Messages
• Action Items
• User Name, Login Status • Search Bar
The new MyUCLA
Presentation Tier Page Element: Content Area • Various options for content area layout • Information/function in content area is a “feature” • Feature specific menu in content area
The new MyUCLA
Option 1
Presentation Tier Page Element: Content Area • Split Pane View: Right pane available for Quick Links, Overview or Images
Option 2
The new MyUCLA
The New MyUCLA – Modern Interface
The new MyUCLA
The New MyUCLA – Consolidated Functions •Consolidated View of Functions from MyUCLA, URSA and MyFAO
The new MyUCLA
Presentation Tier – Design Repository • Online Repository for MyUCLA Design Elements (https://studentweb.it.ucla.edu/iwe/home.html)
The new MyUCLA
Common Infrastructure Components • Roles delivered from Enterprise Directory via Shib (IT Services) – defined and maintained by role owners • Menu Service (College) – web service returns list of supported features to build Mega-Menu • Notices & Alerts (Short term: College; Long term: IT Services) – supports various types of messages delivered and tracked • Profile Service (IT Services) – returns common user attributes
The new MyUCLA
Common Infrastructure Components • Auditing Service (IT Services) – logs consistent business use of features • New Enterprise Directory Instance in QA (IT Services) – allow impersonation for testing • Class Search (Student Affairs; IT Services) • New Enrollment Workflow (Student Affairs; IT Services; College) • Common Code Repository – Use TFS with Git
The new MyUCLA
Service Oriented Architecture •Defines functionalities as accessible services •Easily provides frequently used data and functionality
• Enterprise Service Bus (ESB) Integration • Middleware component required for SOA • Provides consistent interface to access services • Used to provide synchronized menu data to all organizations
The new MyUCLA
Service Oriented Architecture •Enterprise Service Bus (ESB) Integration MyUCLA – Enterprise Service Bus (ESB) Integration Solution Architecture ESB (ServiceMix) Menu Consumers
Q
Message Router
HTTP/SOAP
Q
Message Router
HTTP/SOAP
Q
Message Router
HTTP/SOAP
Menu Service
IT Services
Menu Provider
Div. of UG Edu.
HTTP/SOAP
Menu Service (of ESB)
Active MQ
The new MyUCLA
Menu Service
Student Affairs Menu Service
Div. of UG Edu.
Role Definitions •Define roles and source of data - managed by role owner •Define Enterprise Roles versus Local Roles
•Use roles to provide customized view of features •Available in Enterprise Directory via Grouper
The new MyUCLA
Sample Roles Enterprise Role Name
Owner
Rank
Default Feature
Undergraduate Applicant Admit
IT Services
1
SIR/SLR
Non-Undergraduate Applicant Admit Instructor Graduate Student Undergraduate Student Extension Concurrent Student Employee Third Party
IT Services Registrar Registrar Registrar UNEX HR Registrar
2 3 4 5 6 7 8
SIR/SLR Classes Study List Study List Study List Calendar Features
Local Role Name
Owner
Class Links Administrator
College
Commencement Administrator Third Party Access View Study List
The new MyUCLA
College IT Services
Rank
Default Feature
Default Home Feature – Landing Page • Site/content based on user persona (roles) – core to the entire development and integration • Default (home) feature for different user roles • Hierarchy based on roles and default landing pages are by highest rank for role. Note that users can customize their default landing page which trumps this. Students
3rd Party
Employees
New Admits Continuing Alumni Summer Session Extension
Parents Guardians
Faculty Staff
The new MyUCLA
Integrated Notification and Messaging •Personalized alerts based on roles and permissions • Notices • Feature Alerts • Action Required
Widget
The new MyUCLA
Student Lifecycle in MyUCLA
The new MyUCLA
MyUCLA Demo
The new MyUCLA
The New MyUCLA – Campus Impact “The start of Spring Quarter is great thanks to the new MyUCLA format. It’s nice that everything is on a central platform. It’s very efficient and makes things a lot easier for me. Thank you!” “Website looks great! Kudos.” “The changes to the study list looks great! Clean and well laid-out of information makes it easier to read… Thanks for the overall great look!” “The integration of URSA into MyUCLA is great” “Wonderful!!!! This no-nonsense and less graphic interface is amazing. Thanks for paring this down to something more usable.”
The new MyUCLA
Questions? •Contact Information: • Arun Pasricha (
[email protected]; 310-825-9475) • Christian Spreitzer (
[email protected]; 310-206-7223) • Donny Morada (
[email protected]; 310-825-3327) • Praveen Dugar (
[email protected]; 310-206-5085)
The new MyUCLA
The New MyUCLA – Integrated Workflows
Class Selection
Apply Search Filters Class Planner + Enrollment
The new MyUCLA
The New MyUCLA – Integrated Workflows
The new MyUCLA
