PASSWORD MANAGER

PASSWORD MANAGER

https://pwmanager.henrico.k12.va.us (you must put the “s” in https to access)

Starting the Process https://pwmanager.henrico.k12.va.us • Enter your Username • (username is the first part of your HCPS e-mail address. (Example: HCPS0\jadoe) • To verify your e-mail address, enter the characters you see on the screen and click ok! • The characters are not case sensitive.

My Questions and Answer Profile IMPORTANT: This must be completed before your password expires

• Click on “My Questions and Answers Profile” link. Enter the characters and click next. • On the next screen, enter your current e-mail (Active Directory) password

Answer your personal questions • The minimum length of an answer must be 3 characters • All answers must be unique • You must answer both mandatory questions, both helpdesk questions and one optional question • Once you have completed, you should receive e-mail showing it was updated successfully.

SUCCESS • You have successfully completed your Question and Answer Profile. • Click “Go to home page” to complete the process for changing your password.

Change/Manage My Password https://pwmanager.henrico.k12.va.us

https://pwmanager.henrico.k12.va.us

• To change or update your password, click Manage My Password

Credentials • Enter your current e-mail (Active Directory) password.

Review the Password Policy to enter your new password • At least one UPPERCASE character (A-Z) • At least one lowercase character (a-z) • At least one digit (0-9) • At least one special character (such as !@#$%^&*) • It must be at least 8 characters • You may not use words in the Password Manager Dictionary • Example: T3chn0lo@y

Restart Your Computer • An e-mail will be sent to you once you have successfully changed your password. • Please DO NOT write your password down for others to see. • RESTART YOUR COMPUTER……..

iPad and iPhone Users • Once you have set up your profile and have changed your active directory password, your i-phone will prompt you stating your username or password is incorrect. Please choose “Settings” and follow instructions. It may take sometime for it to show on the i-phone

Next Required Password Change https://pwmanager.henrico.k12.va.us • An e-mail notification will be sent prior to your required password change date. • To change your password, click “Manage My Password”. • To reset a forgotten password, click “Forgot My Password”