plusnet partner.

BT PLUSNET PARTNER Managed expertly for you. With you in total control.

In conjunction with

a subsidiary July of BT2011 Issue 3

In conjunction with

a subsidiary of BT

LEGAL AND CONFIDENTIALITY STATEMENT.

The information in this Presentation is provided by British Telecommunications plc (“BT”) on the basis that the customer will keep it confidential and not disclose it to any other party or person without the prior written permission of BT, and will use it only for the purpose of considering this Presentation. Any time scales in this Presentation are estimates for information purposes only, and neither they, nor this Presentation or anything contained in it, constitute(s) any offer capable of acceptance or any contractual or other obligation or commitment. All transactions are subject to the appropriate Standard Terms and Conditions. All prices/charges are shown exclusive of value added tax and any other applicable duties and taxes which will be added to invoices. In relation to any products/services referred to in this Presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available. BT reserves the right to make changes to the information in this Presentation at any time. © British Telecommunications plc, 2009. All rights reserved. Any third party rights are hereby acknowledged

British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

In conjunction with

a subsidiary of BT

© British Telecommunications plc

MANAGED BROADBAND SERVICES. WHAT’S ON YOUR PRIORITY CHECKLIST? • • • • • • • • • • •

Control day-by-day? Quality and reliability? No set up costs? Minimum of 100 end user commitment 12 month contract terms available No time-wasting customer migration administration? CRM tools including speed testers? Fault diagnosis and management tools? Future-proofing? Better support and more information? Financially stable provider?

In conjunction with

a subsidiary of BT

© British Telecommunications plc

YOUR ANSWER IS NEW BT PLUSNET PARTNER BROADBAND. • • •

It’s a broadband service offering speeds up to 8Mb download and 24MB download where available* that’s managed for you end to end. It offers a revolutionary web portal that puts you in control of your customers’ accounts. It’s created for you and managed for you by BT Wholesale (BTW) in conjunction with Plusnet, the award winning service provider and BT Group subsidiary.

* Why 'up to' 8Mb? Broadband is described as 'up to' 8Mb because download speeds will vary depending on your telephone line and where you live. The average speed on up to 8Mb broadband is 5-6Mb. BT Wholesale estimates that 78% of customers will get download speeds of 4Mb and above. Download speeds will vary a lot in the first 10 days after connection and will then become more consistent.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

DECISION MADE. NEXT STEPS – PLUSNET PARTNER. • • • •

BT Wholesale’s next generation Managed Broadband proposition, Plusnet Partner, is specifically designed to target the Reseller and Virtual ISP market sectors. Plusnet Partner provides a managed service for multiple end user tails, utilising a fully resilient network based on BT Wholesale’s 20C and 21C access technology. The service has comprehensive coverage throughout the UK, via exchanges serving more than 99% of all UK homes and businesses already. The product set currently consists of a standard wires only 8Mb max and 20Mb max where available with chargeable usage options of 10Gb, 50Gb and 100GBservice.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

OUR ‘PARTNER’ – PLUSNET.

•

Plusnet’s credentials are second to none in the industry. Although this is a new market for Plusnet, the core systems, processes and customer service operations are identical. In addition, there is great confidence that the front-line role of BTW in account management will ensure an excellent customer experience.

Award-winning service & reputation ISPA

USwitch

Broadband Choices

Best Consumer ISP

Winner of 9 out of 11 categories

Customer Satisfaction Winner

ISPA Best Business ISP

1

In conjunction with

a subsidiary of BT

© British Telecommunications plc

WHAT ELSE DOES BT PLUSNET PARTNER BROADBAND OFFER? • • • • • •

Intelligent speed and priority traffic options designed with your business customers in mind. Easy scalability and flexibility. Competitive pricing. Strong customer service support for you. Future-proofed; 21CN-ready technology. The peace of mind of working with trusted names.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

TAKE TOTAL CONTROL OF YOUR CUSTOMERS’ ACCOUNTS. Through the BT Plusnet Partner portal you can: • • • • • • •

Create and change accounts. Place single or bulk orders fast. Track your orders. Migrate customers quickly and easily. Keep tabs on all account transactions. Access performance statistics (network and pipe performance) Enhance and strengthen your customer relationships: they deal with you, not with us.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

TAKE TOTAL CONTROL OF FAULT DIAGNOSIS AND MANAGEMENT. The partner portal also gives you access 24/7 to: • • • •

• •

Easy-to-use first-line diagnostics tools. BT Speedtester – so you can check sync speed, throughput and line speed profile yourself. DIY radius checks – to confirm connection status. Fault reporting, tracking and management – plus alerts by text or email to keep you in the picture. Online tutorials and self-help articles on the most common broadband problems (www.plus.net) Contact with our expert technical teams for advice and support.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

HIGH QUALITY, RELIABILITY AND AVAILABILITY TO MATCH YOUR BRAND. You can be confident you are giving your customers The high level of service they want and expect. BT Plusnet Partner Broadband offers: •

• •

A DSL network infrastructure based on BT Wholesale’s resilient BT’s 20C / 21C access technology. Industry-leading traffic management and Quality of Service (QoS) capabilities. Comprehensive UK coverage via exchanges serving more than 99% of homes and businesses.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

EFFECTIVE ONLINE SUPPORT FOR YOUR CUSTOMERS WHEN THEY HAVE A QUESTION OR A PROBLEM. The Plusnet Partner portal’s CRM tools offer a fault/issue ticket management system for use by your customers: • • • •

Every issue raised is recorded as a ticket with a unique reference number. All the actions relating to the ticket are logged with a data time stamp and the name of the agent who processed or updated the ticket. Real-time ticket updates keep your customers informed. Track status via the portal plus – at your request – your own updates by email or text.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

FAST AND SIMPLE ACCOUNT REGISTRATION AND MIGRATION* Single orders • Create a new account and place an order with just one simple online order form. • For migrations, simply add the MAC (Migration Authorisation Code) and the migration completion date. • Submit the form and your customer’s account is created at once. • Track all actions for the new account from that point on.

Bulk orders • Create accounts for up to 100 customers at a time with a single downloadable form. • Complete it using a CSV file and upload it to the Plusnet Partnet portal. • All your customers’ accounts and provisioning orders are placed automatically.

* Assuming orders are standard

In conjunction with

a subsidiary of BT

© British Telecommunications plc

COST EFFECTIVE IN TODAY’S CLIMATE AND TOMORROW’S. THAT’S SOUND SENSE. • • • • • • •

No set up fees Competitive wholesale pricing – so you can achieve the profit margins you need to. Fixed and predictable costs. Minimum 100 end user commitment. 12 month contract terms available Free migration No ongoing network management, maintenance or upgrade costs: they’re in our hands.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

ATTRACT BUSINESS CUSTOMERS WITH A RANGE OF OPTIONS Minimum 100/250 end users Product Design

2GB Device connectivity

10GB Low office usage

50GB Small office connectivity

Monthly rental cost*

£8.78/£8.29

£10.13/£9.56

£15.30/£14.45

100GB Higher usage where QoS is critical £24.08

Included peak usage (8am to midnight)* IPStream Product

2GB

10GB

50GB

100GB

IPStream Max / ADSL2+

IPStream Max / ADSL2+

IPStream Max / ADSL2+

No

No

No

IPStream Max Premium / ADSL2+ with elevate No

8Mb / 20Mb where available 448kbps / 1.3mbps where available £39.78 Free £1 per GB

8Mb / 20Mb where available 448kbps / 1.3mbps where available £39.78 Free £1 per GB

8Mb /20Mb where available

8Mb / 20Mb where available

£8.50 £7.00 £10

£8.50 £7.00 £10

£8.50 £7.00 £10

Inclusive enhanced care Downstream speed* Upstream speed* Activation Migration Additional usage Additional extras Enhanced care Prioritised service* Annex M* Static IP(s)

448kbps / 1.3mbps where available £39.78 Free £1 per GB

832kbps / 1.3mbps where available £39.78 Free £1 per GB £8.50 Included £10

Included FOC

Modems/routers

Speedtouch 516 1 Port Ethernet (ADSL) £19.99 Speedtouch 585v7 Wireless 4 Port Ethernet (ADSL) £29.99

Based on M3 75% and M1/2 25% split In conjunction with

a subsidiary of BT

© British Telecommunications plc

* Free overnight usage Note: Prices exclude VAT and may be subject to change

BT PLUSNET PARTNER BROADBAND. MANAGED EXPERTLY FOR YOU. WITH YOU IN TOTAL CONTROL. Thank you for your time, for more information please contact your BT Wholesale account manager.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

APPENDIX – ADDITIONAL SLIDES

In conjunction with

a subsidiary of BT

NETWORK INFRASTRUCTURE – BENEFITS.

• • • • • • • • •

Partner broadband is delivered over the Plusnet core network. Fully owned and managed by Plusnet. Recently upgraded core network. Carrier-class routing with wire speed performance. Advanced subscriber and application management capabilities. Dedicated bandwidth with spare capacity available. Trained and certified engineers. Continuing investment in the network. Member of the Internet Watch Foundation.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

NETWORK INFRASTRUCTURE.

• • • • •

Broadband network. BT IPStream – 622Mbit/s BT Central used to back-haul end-user traffic across 10 centrals, installed at 4 PoPs. BT Wholesale Broadband Managed Connect: next Generation back-haul with 1Gbit/s host link. Resilient Juniper Networks E-Series broadband service routing platform with one E-series router per 622Mbit/s BT central. Arbor Networks Ellacoya eSeries Broadband Service Optimization Platform.

In conjunction with

a subsidiary of BT

© British Telecommunications plc

NETWORK INFRASTRUCTURE.

• • • • • •

Core Network 10 Gigabit Ethernet Interconnectivity with diverse routes between each PoP. Multiple Internet Routes with direct connections to Tier 1 networks (TINet, TeliaSonera and Cogent). Presence at major Internet exchange (LINX) and private peering arrangements with BBC. Cisco 7600 Series routers deployment across core network with two 7609s at each PoP. 1+1 switch fabric, route processing and packet processing redundancy per 7609 router.

In conjunction with

a subsidiary of BT

© British Telecommunications plc