David Hammitt SBI Coordinator
Agenda • Consulting Project Procedure – Guidelines – How to
• Resources • Project Allocation
• Founded 1978
• Aided 600 Companies/Student Teams • Top in the Nation
Consulting Project
Project Guideline • Project package – Client’s SBI application – Photo Release Form (for client) – Student Team Checklist – Invoice – Thank you Letter
• sbi.unm.edu
Entry Interview • Entry Interview – Analysis of Project – All team members and Instructor must attend – Photograph of group with client • Send photograph to
[email protected]
– Final Meeting Scheduled
Engagement Letter • Engagement Letter – Outline of project work – Final Meeting Scheduled – Instructor Approved
• Engagement letter deadline –
Wednesday, February 19
– Photo, Client release form
Final Meeting • A formal presentation of findings to client – All team members and instructor must attend – Client will sign acknowledgement receipt – Presenting of written report
Documentation • Document All Work on the Project – Time Logs – Progress Reports for every meeting
– Minimum of 6 Meetings
Time Log • Team members must maintain individual time log – Team leaders should collect time log end of semester
• Cumulative time log for team should be included in final report • All time spent on project should be documented
Time Log
Final Report • Final Report due Monday, May 5 •
[email protected]
• Two copies of the report – One for Client, One for Instructor – Acknowledgement Receipt
Best Case Competition • National level – Submitted from Graduate and Undergraduate Classes – 2012 • “The Community Lighthouse” • “Lightning V8”
Preparing Consulting Report
Introduction • Format of report contingent on client needs • Previous year reports available for reference – Must sign out materials with LoboID – Sbi.unm.edu
Mandatory Report Contents 1. 2. 3. 4. 5. 6. 7.
Cover with company logo Title page Table of contents Executive summary Introduction page Sections and Chapters A conclusion –
“Solutions Recommended and Implemented” and “Solutions Recommended but not Implemented”
Mandatory Report Contents 8. Footnotes and/or bibliography 9. Exhibits and/or Appendices 10. Materials for grading and competitive judging A letter to instructor highlighting main issues and recommendations Any correspondence with client** Progress reports A cumulative time log Acknowledgement receipt
Report Contents added by SBI Photograph of team with client Filled SBI application Signed copy of engagement letter All Student Confidentiality and Photo Forms
Evaluation of Report Content based on Instructor
SBI Requirements See Student Checklist
Neatness, Professionalism, relevance, thoroughness of research, and implementation Presentation (both written and oral)
Consulting Tips
Ethical Consideration • Confidentiality • Client permission for logo and trademarks • Relationship of mutual respect • Restrictions – Cannot accept gift from client – Cannot act as a paid consultant – Cannot assist in obtaining loans
Team Work • Shared responsibility Effective team • Good leadership Effective team • Effective team Professional report
Leader’s Responsibilities • All SBI/Client Contact
• Keeping Instructor Appraised • Final Time Log • Progress Reports
Client Relationship • Don’t bite off more than you can chew! • Be dependable • Do not expect to know all answers • Be considerate of your client’s time, experience, and opinion • Help your client become self sufficient • Develop effective working relationship with client
Language and Communication • Clarity in communication • Art of listening
• Courtesy
Points for Successful Consulting Use an objective, professional, and positive approach that focuses on your client's needs Encourage your client to talk about the business in depth Show empathy and respect for your client Apply your expertise without proving you are an expert
Points for Successful Consulting continued Ask questions and perform research that will help you uncover the root problem, as evidenced by the symptoms Apply thorough analysis to your research and information before reaching conclusions or determining recommendations Make clear recommendations that are consistent with your client's objectives and his/her ability to implement them Keep your faculty case supervisor well informed about problems and progress
Resources • Instructor • SBI Office • Parish Librarians
• Sbi.unm.edu
Examples • Dry Cleaner
• SFPD • Major Point: Go and observe
Project Allocation
