PPT - ManageEngine

January 6, 2018 | Author: Anonymous | Category: Engineering & Technology, Computer Science, Information Security
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Unified MSP Platform for Remote Infrastructure Monitoring & Management

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Fragmented IT Management  Concentrates on a single problem  Lack of end-to-end service visibility  Reactive IT department  Lack of management ownership  Growing total cost of ownership figure  Inaccurate capacity planning 2

ManageEngine’s Technology Portfolio Network

Servers & Applications

Desktop

ServiceDesk

Windows Infrastructure

Event Log & Compliance

Security

Network Monitoring

Server Monitoring

Desktop Management

Helpdesk

Active Directory

Windows Event Logs

Vulnerability Analysis

Netflow Analysis

Application Performance Monitoring

Asset Management

ITIL Servicedesk

SQL Server

Syslog Management

Patch Management

Network Config Mgmt

End User Experience

Mobile Device Management

Software License Tracking

Exchange Server

Firewall Log Analyzer

Password Management

Unified IT Management: Single solution to Manage IT as One

OnDemand

Help Desk solution

Application performance management

ManageEngine’s Approach for MSPs Business Views ITIL Service Desk

•Business Dashboards •SLA Management •Trend Analysis & Reports •Incident Management •Problem Management •Change Management •Other processes…

Applications

•Application Performance •End-user Experience •Synthetic Transactions

Infrastructure

•Network, Servers, Database, Storage, Middleware •Fault, Performance, Capacity •Physical / Virtual •Private Datacenter / Public Cloud •Mobile device management

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What is IT360-MSP?  IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7.

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IT360-MSP Monitoring Capabilities Mobile Device Management

Patch

management

Desktop management

Software deployments

System tools

Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central, 6

Deep-dive into IT360-MSP  MSP-Ready Platform (One platform for multiple customers)  Multi-tenant platform with Customer data segmentation  Rebranded portal  Partner Management  Customer (end-user) Login & Views  Unified IT Management Portal  Unified view of IT Operations and IT Service Management  Customizable Dashboards  Business Service Views  Proactive Monitoring & Reporting  Real-time alerting and Flexible Reporting  Proactive SLA actions for service level monitoring  Multi-protocol, Multi-vendor support 7

 Secure Platform  Authorization: Role based access control  Authentication: Strong Encryption & secure key management  High Availability for robustness & scalability  Ease of Use and Faster Learning curve

 24x7 Support from ManageEngine "With more problems solved faster, we can also devote more time to growing our client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license “ Larry Dutton, Product Manager, Redstone 8

IT360-MSP As a ‘Single Pane of Glass’ Across IT Automatic Incident logging

Visibility into impact on business service

Pin-points root cause

Brings collaboration at work with better accountability and visibility

Right Person works on the problem 9

IT360-MSP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard “We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange 10

IT360-MSP: IT Operations Monitoring Components •Integrated WAN and Traffic Analysis • Routers, Switches and Balancers •IPAM and Switch port mapper

•SAN switches •RAID •Tape libraries •Host servers and HBAs

•Databases and Application servers, •Virtual infrastructure, vCenter

Network

Servers

Storage Devices

Applications and End-User experience management

•Custom and out-of-box applications •Operating systems •Web/J2EE transactions •Cloud applications on Amazon 11

IT360-MSP: IT Service Management Components •Business Rules •Self Service Portal •User Survey •Reports •Project Management

•CMDB •Contract •Purchase

•Incident •Problem •Change •Service Catalogue

Ticketing

ITIL

IT Asset Management

Knowledge

Base •Manage Solutions •Easy to Use •Improve Workflows

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Screenshot I: IT360-MSP - Account Segmentation

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Screenshot II: IT360-MSP - Centralized Alarm Console

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Screenshot – III: IT360-MSP - Customer Infrastructure

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IT360 – MSP: Few More Additions IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include:  Enterprise Search: A Google like interface to search for data from multiple databases with no SQL knowledge.  IP Address Management and Switch Port mapping  Unified Discovery of network , servers and application infrastructure  APM insight for end user experience management with APDEX score  Tighter integration with Desktop and Mobile device management product  Technician billing 16

What Do Others Say About IT360-MSP? There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their clients, Few of the global happy customers have shared their experiences here:

 Firstsource, a global provider of business process services sees 90% reduction in man-hours after switching to ManageEngine IT360 Read the full case-study

 Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine IT360. Read the full case study here

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Thank You Watch IT360-MSP live demo: Live demo link Follow our tweets @ManageEngine

Get latest updates from us on your LinkedIn page Like us on Facebook For any enquiry, Please e-mail us to: [email protected] 18

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