Unified MSP Platform for Remote Infrastructure Monitoring & Management
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Fragmented IT Management Concentrates on a single problem Lack of end-to-end service visibility Reactive IT department Lack of management ownership Growing total cost of ownership figure Inaccurate capacity planning 2
ManageEngine’s Technology Portfolio Network
Servers & Applications
Desktop
ServiceDesk
Windows Infrastructure
Event Log & Compliance
Security
Network Monitoring
Server Monitoring
Desktop Management
Helpdesk
Active Directory
Windows Event Logs
Vulnerability Analysis
Netflow Analysis
Application Performance Monitoring
Asset Management
ITIL Servicedesk
SQL Server
Syslog Management
Patch Management
Network Config Mgmt
End User Experience
Mobile Device Management
Software License Tracking
Exchange Server
Firewall Log Analyzer
Password Management
Unified IT Management: Single solution to Manage IT as One
OnDemand
Help Desk solution
Application performance management
ManageEngine’s Approach for MSPs Business Views ITIL Service Desk
•Business Dashboards •SLA Management •Trend Analysis & Reports •Incident Management •Problem Management •Change Management •Other processes…
Applications
•Application Performance •End-user Experience •Synthetic Transactions
Infrastructure
•Network, Servers, Database, Storage, Middleware •Fault, Performance, Capacity •Physical / Virtual •Private Datacenter / Public Cloud •Mobile device management
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What is IT360-MSP? IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7.
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IT360-MSP Monitoring Capabilities Mobile Device Management
Patch
management
Desktop management
Software deployments
System tools
Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central, 6
Deep-dive into IT360-MSP MSP-Ready Platform (One platform for multiple customers) Multi-tenant platform with Customer data segmentation Rebranded portal Partner Management Customer (end-user) Login & Views Unified IT Management Portal Unified view of IT Operations and IT Service Management Customizable Dashboards Business Service Views Proactive Monitoring & Reporting Real-time alerting and Flexible Reporting Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support 7
Secure Platform Authorization: Role based access control Authentication: Strong Encryption & secure key management High Availability for robustness & scalability Ease of Use and Faster Learning curve
24x7 Support from ManageEngine "With more problems solved faster, we can also devote more time to growing our client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license “ Larry Dutton, Product Manager, Redstone 8
IT360-MSP As a ‘Single Pane of Glass’ Across IT Automatic Incident logging
Visibility into impact on business service
Pin-points root cause
Brings collaboration at work with better accountability and visibility
Right Person works on the problem 9
IT360-MSP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard “We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange 10
IT360-MSP: IT Operations Monitoring Components •Integrated WAN and Traffic Analysis • Routers, Switches and Balancers •IPAM and Switch port mapper
•SAN switches •RAID •Tape libraries •Host servers and HBAs
•Databases and Application servers, •Virtual infrastructure, vCenter
Network
Servers
Storage Devices
Applications and End-User experience management
•Custom and out-of-box applications •Operating systems •Web/J2EE transactions •Cloud applications on Amazon 11
IT360-MSP: IT Service Management Components •Business Rules •Self Service Portal •User Survey •Reports •Project Management
•CMDB •Contract •Purchase
•Incident •Problem •Change •Service Catalogue
Ticketing
ITIL
IT Asset Management
Knowledge
Base •Manage Solutions •Easy to Use •Improve Workflows
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Screenshot I: IT360-MSP - Account Segmentation
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Screenshot II: IT360-MSP - Centralized Alarm Console
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Screenshot – III: IT360-MSP - Customer Infrastructure
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IT360 – MSP: Few More Additions IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include: Enterprise Search: A Google like interface to search for data from multiple databases with no SQL knowledge. IP Address Management and Switch Port mapping Unified Discovery of network , servers and application infrastructure APM insight for end user experience management with APDEX score Tighter integration with Desktop and Mobile device management product Technician billing 16
What Do Others Say About IT360-MSP? There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their clients, Few of the global happy customers have shared their experiences here:
Firstsource, a global provider of business process services sees 90% reduction in man-hours after switching to ManageEngine IT360 Read the full case-study
Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine IT360. Read the full case study here
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Thank You Watch IT360-MSP live demo: Live demo link Follow our tweets @ManageEngine
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[email protected] 18