Q2 Report - ipsos-trainingcenter.com

Campus Report Q2 - 2013 Ipsos Training Center

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Main Achievements of Q2 2013 ITC (e-learning system)  A significant growth in the number of people active in the campus (+43%) in comparison to Q1, mainly driven by the employees’ participation in the Marketing School.

 The ongoing update of contents of the ITC’s offer and the opening of 2 new courses:  The Loyal Client Experience Model  Fundamental Insights Case Study

Programs / Schools Marketing School:  The 2013 Marketing School was successfully completed with the last 2 sessions in Bogota and Bangkok.

 School Satisfaction Survey was created and results already delivered.  Discussion on future improvements (organization wise and quality of elearning contents)

ASI Newcomers:  Mexico, Europe and Africa have joined the Newcomers program Operations:  Launch of the certification program worldwide

Special Initiatives  The Better Ipsos Leaders Academy: Contents and draft material ready on the following courses:  Effective Delegation  Development at Ipsos

 The Better Ipsos Country Managers School: Contents and structure were defined and validated with CMs and Support Functions representatives / Currently working on developing training materials.  PMI: completed all requirements for R.E.P. enrollment.  L&D Board: held bi-monthly meetings and worked together on L&D topics and projects at Ipsos

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Current activities Q2 2013 ITC (e-learning system)  Update of web design and ITC identity material  Implementation of Google Analytics to learn more about our users to help improve performance  Working on Dynamics Modelling e-course for Healthcare  Update of our main onboarding course Discover Ipsos

Programs / Schools

Special Initiatives

 Global Certification report for the compilation of all the Marketing School certifications from 2010 to 2013

 Performance Management Process, working on a standardized approach worldwide for Sr. positions next January

 Preparing Operations courses in various languages and planning their addition to the Operations Qualification Program

 The Better Ipsos Leaders Academy: working on the new course Development at Ipsos /, the development of interactive vignettes and final exercises for certification (estimated launch - October)  Country Managers School, first edition planned for Sept 2 – 6, in Paris

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Courses Offered Number of courses available as at June 30th, according to category CATEGORY

NUMBER OF COURSES AVAILABLE

6 143 33 SUBTOTAL

182 15

SUBTOTAL

TOTAL

15

197 192

Our offer also includes 123 webinar recordings for employees and 4 for clients + 4 video series

Employees’ e-Campus usage

Employees from 82 countries out of the 85 in which Ipsos operates have used the e-Campus some time. This quarter shows activity from 80 countries.

There are three countries which have never used the Campus: • Albania • Kosovo • Montenegro

Employees’ e-Campus usage Overall Completion Rate of 75%

Completion Rate* per region 90

80 70

83

81

60 50

84 79

72

74

74 66

40 30

20 10 0

Americas

Asia-Pacific

Europe

Q1

Middle East and Africa

Q2

*based on the number of courses passed over the total number of courses showing activity.

Employees’ e-Campus usage by Region – Active Courses AMERICA United States Mexico Brazil Peru Canada Argentina Chile Colombia Puerto Rico Bolivia Ecuador Venezuela Panama Dominican Republic Costa Rica Guatemala

AMERICA OVERALL Q2 AMERICA OVERALL Q1 ASIA PACIFIC Hong Kong India China Taiwan Malaysia Singapore Vietnam Indonesia Thailand Korea Japan Philippines Australia New Zealand

Total 1064 460 410 387 369 260 212 140 53 50 28 27 18 10 5 1

3494 2493 Total 1848 1527 1075 951 622 506 489 359 327 326 157 151 133 37

ASIA PACIFIC OVERALL Q2

8508

ASIA PACIFIC OVERALL Q1

6210

EUROPE United Kingdom Italy Russia Germany France Turkey Romania Czech Republic Switzerland Serbia Sweden Belgium Poland Ukraine Netherlands Spain Bulgaria Hungary Croatia Norway Denmark Slovakia Slovenia Portugal Bosnia and Herzegovina Kazakhastan Macedonia Greece Ireland

EUROPE OVERALL Q2 EUROPE OVERALL Q1

Total 796 378 353 271 199 196 178 141 95 91 79 76 60 59 55 54 50 49 37 32 29 17 15 10 9 8 6 4 1

MEA

615 438 326 207 186 108 102 97 94 80 71 65 60 55 11 8 6 6 4 1 1 1

MEA OVERALL Q2 MEA OVERALL Q1

3348 3115

Q2 2013 TOTAL ACTIVE COURSES

Total

Kenya South Africa Uganda Egypt UAE Lebanon Pakistan Nigeria Ghana Zambia Tanzania Jordan Saudi Arabia Kuwait Algeria Morocco Qatar Tunisia Mozambique Bahrain Iran Ivory Coast

17,892

2542 1102

These charts show the ITC’s campus activity during Q2 2013, considering the number of active courses (e-classes and webinars).

Completion Rate ranking by Country – 80% and over

Countries with Completion Rate of Total # of Completion 80% OR OVER active courses Rate % Taiwan

951

94

Hong Kong

1848

92

Croatia

37

92

Serbia

91

89

Denmark

29

86

United Kingdom

796

83

6

83

United States

1064

81

Vietnam

489

81

Lebanon

108

81

Malaysia

622

81

Singapore

506

80

UAE

186

80

Indonesia

359

80

Qatar

Completion Rate ranking by Country – under 80% Countries with Completion Total # of active Completion Rate UNDER 80% courses Rate % Italy Puerto Rico Russia Hungary Romania Slovakia Australia Czech Republic Mexico Argentina Thailand Bolivia Belgium Colombia Kenya Peru Switzerland Venezuela Sweden China Uganda Chile Ecuador Canada Zambia Kuwait India Japan Brazil Norway Nigeria Korea Bulgaria Philippines

378 53 353 49 178 17 133 141 460 260 327 50 76 140 615 387 95 27 79 1075 326 212 28 369 80 55 1527 157 410 32 97 326 50 151

79 79 79 78 78 76 75 75 74 74 74 74 74 74 73 72 72 70 70 68 68 68 68 68 68 67 67 67 66 66 65 65 64 64

Countries with Completion Total # of active Rate UNDER 80% courses Panama Egypt Netherlands Slovenia South Africa Ukraine Turkey Pakistan Ghana Germany New Zealand Saudi Arabia Tanzania Spain France Greece Macedonia Portugal Mozambique Jordan Bosnia and Herzegovina Algeria Poland Morocco Costa Rica Dominican Republic Tunisia Kazakhastan Guatemala Ireland Bahrain Iran Ivory Coast

18 207 55 15 438 59 196 102 94 271 37 60 71 54 199 4 6 10 4 65 9 11 60 8 5 10 6 8 1 1 1 1 1

Completion Rate % 61 61 60 60 60 59 59 59 59 57 57 57 56 54 51 50 50 50 50 48 44 36 35 25 20 20 17 13 0 0 0 0 0

Average of Active Courses taken during Q2 2013

Average of ACTIVE COURSES taken during Q2 2013 per employee who showed ACTIVITY in the campus during the same period of time Employees with ACTIVITY in the campus during Q2 2013

Total number of active courses during Q2 2013

AMERICAS

1024

ASIA PACIFIC

1475 1045 595 4139

3494 8508 3348 2542 17892

43%

38.5%

REGION

EUROPE MEA TOTAL

COMPARED TO Q1 2013

Average number of active courses per employee w/ ACTIVITY during Q2 2013

3.4 5.8 3.2 4.3 4.3

COMPARED TO Q1 2013

Average of ACTIVE COURSES taken during Q2 2013 per employee with an ACCOUNT in the campus REGION AMERICAS ASIA PACIFIC EUROPE MEA TOTAL

Employees with an ACCOUNT in the campus

Total number of active courses during Q2 2013

Average number of active courses per employee w/ ACCOUNT In the campus

3011 2958 3679 1159 10807

3494 8508 3348 2542 17892

1.2 2.9 0.9 2.2 1.6

Penetration Rate

Employees with ACTIVITY in the campus during Q2 2013 over Ipsos Headcount as at June 30th, 2013 Employees with ACTIVITY in the campus during Q2 2013

HC as at June 30 2013

AMERICAS

1024

4132

ASIA PACIFIC

1475 1045 595 4139

3642 6196 1414 15384

REGION

EUROPE MEA TOTAL

Penetration rate: Employees w/activity in 2012 / Total HC

24.8% 40.5% 16.9% 42.1% 26.9%

Employees with an ACCOUNT in the campus over Ipsos Headcount as at June 30th, 2013 REGION AMERICAS ASIA PACIFIC EUROPE MEA TOTAL

Employees with an ACCOUNT in the campus

HC as at June 30 2013

Penetration rate II: Employees w/ account in the ITC / Total HC

3011 2958 3679 1159 10807

4132 3642 6196 1414 15384

72.9% 81.2% 59.4% 82.0% 70.2%

Challenges for Next Quarter

• Work with HRs to reach at least an 80% completion rate in the elearning courses through commitment

• Develop and implement the CM’s School (f2f training)

• Keep updating the contents of our products’ training courses to accompany the Ipsos offer

• Keep working on the The Better Ipsos Leaders Academy

• Keep making small adjustments in our campus to make it more user friendly everyday

• Keep working on communicating the L&D Philosophy, ensuring it becomes part of the Ipsos culture

• Design new ITC communication material to be shared with the HRs teams and ITC users

• Increase the Management & Softskill training offer in the ITC

Thank you!

Thank you!