Richard McKeating (Tesco)

January 6, 2018 | Author: Anonymous | Category: Engineering & Technology, Industrial Engineering, Supply Chain Management
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Retail 2020 Richard McKeating, Enterprise Architect, Tesco

Tesco around the world 530,000+

12

£71bn

75 million

People

Countries

Turnover

Shopping trips a week

Not just a grocer…

GM and Clothing too…

50 cities around the world

And the Hudl…

Retail 2020 “The future is already here – it's just not evenly distributed” William Gibson, quoted in The Economist, December 4, 2003

Transformational tech

38 years

13 years

4 years

12 weeks

to reach 50m

Digital Natives

…just want to shop

A world powered by Clouds

Blended reality

Personalisation

One size doesn’t fit all

Retail 2020 Plus ça change, plus c'est la même chose

Price

Range

Convenience

Service

Retail 2020 A retail revolution fuelled by information

Customers and technology Film/TV Radio/Music Digital Entertainment EBooks Interactive Digital Signage Augmented Reality NFC Adverts Self Checkout

Phone/SMS (Tesco Mobile) Connected White Goods in the home TV, Washing Machine,

Wifi Remote Banking Advice Payment Apps Shopping Banking Social Reserve & Collect

Manned Checkout Scan as You Shop Scan as You Shop Mobile Call Centre IVR

Location Services

Web Kiosks

AppStore Digital Content

Hudl Social Media

Shopping Services Information Reviews

Community & Education

The information revolution What’s happening now not what happened yesterday Interactive not batch

Supply chain transparency not invisibility

Mobile not fixed

Open APIs not Closed

Events not file transfers

Apps not applications Rich product data not just supply chain

Multimedia not just text Unstructured data not just structured

Information overload

Barcode 2013

2007 2000 1998 1983 1973 First mobile phone call

Product information

The foundations Structured data on the web

GS1 Standards EU 1169

NGPI

Retail 2020 ….The future is already here Thank you for listening

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