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Modernize Your Intranet with Oracle WebCenter Portal Presented by Robert Whiter, Solution Specialist Director for Enterprise 2.0 and Barry Hiern, Senior Principal Architect, Oracle 1
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Contents for this session 1. 2. 3. 4. 5.
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The changing face of Public Sector Collaboration Rise of Composite Collaboration Apps Oracle Webcenter Spaces Examples and case studies. Summary.
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1 – Changing Face of Public Sector Collaboration
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Trends in online Government
MULTI CHANNEL CONSISTENCY
SELF SERVICE
MOBILITY
BUDGET PRESURES
PERSONALIZATION
SOCIAL MEDIA
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How your citizens expect to reach you? Choice is a factor, as is time and mobility is on the rise* Social Media channels
Any time, place & any device
Co-developed personalized connections
At their convenience and not yours
5
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How do your employees expect to work? People work best when they can see the context Provide anytime, anywhere access
Offer intuitive tools & complete experiences
Enable them to easily find expertise and knowledge internally
Improve their efficiency and effectiveness
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2 – Rise of Composite Applications
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THE OLD WAY – DATA DRIVEN SYSTEMS
COBBLE TOGETHER HIGH INTEGRATION COSTS COMPATIBILITY ISSUES
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TIME INTENSIVE RESOURCE INTENSIVE DOES NOT SCALE
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RATIONALIZE GOVERNANCE ENTERPRISE FIT
THE NEW WAY MULTI-CHANNEL
COLLABORATION
WEBSITES
APPLICATION INTEGRATION INSTANT MESSAGING EASY TO USE PRESENCE
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SOCIAL
MOBILE
MASH-UPS SOCIAL NETWORKING
SELF-SERVICE
DOCUMENT MANAGEMENT
REAL-TIME
WEB CONFERENCING
PERSONALIZED 9
WIKIS
WEB CONFERENCING
ACTIVITY STREAMS FILE SHARING
BLOGS
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A New Solution – ORACLE WEBCENTER • An Internet Grade User Interaction App
10
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1st – Secure Enterprise Collaboration Stand up safe Collaboration Sites quickly and simply. • FOR BUSINESS – OOTB Templates for many Collab apps: – Teaming & discussion Forums – Project Delivery spaces – Blog & Wiki spaces – Document Assembly spaces – B.I & Analytics spaces – BPM & eForms spaces • FOR I.T: – Customizing templates – Build new templates – Add new look / feels (skins) – Create new app integrations (task flows) 11
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2nd – Rich Social Media Services Review and Share Information with your team /peers / partners
• People Connections • Activity streaming
• Event and content publication • Comments, links, tagging and affirmations • White boarding and announcements
• Invitations, recommendations, segmentations, & suggestions • Org Chart & Org Viewer
• Profiler (Facebook profile) • Pervasive message board (Facebook wall) 12
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3nd – Enterprise grade content services Secure reliable records & documentary data.
• Embedded Oracle Content Server – – – – –
Full Feature function Document controls Records Controls Web content and rich media publication (WCM) Folio’s for controlled document assembly Discussion threads and social media stored as “document” objects with full version controls – Explorer/Outlook/Office plugins for in place editing
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4th – Extensive Desktop Integrations Ensure documentary & collaborative data capture at time of creation. • Desktop Productivity Services – MS Office 2003-2010 – Outlook 2003-2010 – Windows Explorer XP-Windows 7 – WebDAV CalDAV – MS Exchange for E Mail – MS Lync Server for IM / Presence
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5th – Mobility & Composite Apps Enhance your Intranet/Extranets and bind in your core applications • OOTB Mobility Clients – iOS 5.x – ANDRIOD & others to follow. • Composite App Deployment Framework with support for: – Oracle Applications (Using ADF) – Oracle Fusion Apps (Native) – JAVA Applications – .NET Applications – Portlets & Gadgets – HTML 5 (pending final spec) and more (ref next session for more on this)
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4 – An Example and a Case Study 1. Merging Collaboration and Analytical services 2. Australian Bio Security Intelligence Network
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1 – Merging BI into Collaboration Apps Collaborative Decision Support Systems for Business Users Pages
Task Flows / Portlets
1. Business Objectives 1.
Represent Analytical data in broader business context
2.
Create Reusable BI Services
3.
Use common BI and Content Metadata Dictionary
4.
Allow users to create BI enabled Collaborative apps
Data Controls SQL
CRM
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Web Services
Data Sources
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XML
ERP
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Business Goals and Use Cases • Provide out-of-box Analytics support in WebCenter Collaborative Applications, some common Public Sector activities would include: 1. 2. 3. 4. 5.
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Budgetary Submissions Ministerial briefings Case Management Applications (Justice, Social Services etc) Freedom of Information Requests Policy Submissions and reviews
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Surface fully featured Analytics Dashboard inside Webcenter Spaces • Business Users now have: • Fully functional BI with: – Analytics Console – Expose metrics across all Spaces, Pages, etc. – Build publish reports – Deploy BI access to Collaborative Apps. 19
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Deploy Analytic “Task flows” to any Collaboration Apps • Collaboration users can now: – Add individual reports to any given page. – All reporting will inherit Collaboration context (e.g. All App or Specific Sub-Space etc). − BI Admin can now grant report access controls to Space moderators
• Save report preferences and styles.
20
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• • • • • • •
ABIN Connect – Powered BY Webcenter Spaces A Public Sector Collaborative Secure Extranet Implementation
Strengthening% Australia’s% biosecurity% capability% through% use% of% virtual% collabora2 on% technologies% and% a% shared% infrastructure% plaHorm%
ABIN’s% Capabili2 es% ABIN% Connect%
Search% and% Discovery%
Document% Management% &% Storage% %
Early% Success% 21
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Virtual% Microscopy% Laboratory% (VML)%
ABIN Connect – Australian Bio-Security Online Publically Available ABIN site materials and viewlet’s: • ABIN has online assets to promote their achievements: – ABIN “Wild Health” Community Site Demonstration • http://www.youtube.com/watch?v=1RBTMpWV_e0 – Registering for ABIN services • http://www.youtube.com/watch?v=YYqlUoW0v9U • ABIN Connect continues to grow – Currently available services • http://abin.org.au/web/capabilities/ – Australian Defense Signals Directorate Certification • http://abin.org.au/web/capabilities/
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Oracle WebCenter Broad Range of Use Cases
Internet Sites • Customer Self-service • Highly controlled publishing • Structured content • Pixel perfect branding • CRM/Apps Integration • Personalization • Multi-channel Access • Rich Internet Applications
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WebCenter Intranet/Extranet Portal • Enterprise portals • Dept. / Workgroup portals • Employee Self-service • Knowledge Management • Simple workflow • Enterprise Apps Integration • Leveraging Social and collaboration features • Content Integration
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Social/Team Collaboration • MySite • Connection with People • Communities • Collaborate on Business objects • No approvals • Many authors/Large number • Unstructured
Oracle WebCenter Enterprise Portals
Team Spaces
Dashboards
Composite Apps
Collaborative App.
Multi-Channel
WebCenter Oracle WebCenter Portal
Oracle WebCenter Services
Oracle WebCenter Content
Integration Infrastructure Search
Third party repositories
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Web Services
CRM
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Adapters
ERP
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Content
Legacy Applications
Identity Management BI
SOA & BPM
Data Sources
WebCenter Portal Areas of Focus Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
25
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Traditional Intranet Portals Owns the Page…
Popular because.. • Allowed for User Personalisation & Assembly of the Page from components • Gave a single consolidated view of the linked applications • Single Point of authentication • Portlet Context through Parameter Passing.
Unrelated Tasks
But… • Required “Deep-Links” to perform detailed transaction • No Context Between Application Transactions
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WebCenter : Composite Applications Bring Portal functionality to the Application Application now owns the Page, but.. Sales
• Is Not Monolithic in nature. • Application is Assembled from Components. • Either @ Design Time or @ Run-Time • “Lego Block” assembly
• Atomic Transactions on application components are executed in the context of a single task.
ERP 27
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Manufacturing
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WebCenter : Composite Applications Single Interface gives an Enterprise Application Mash-Up.
500 units
Call Center Agent • Biz Intelligence • Content Mgmt.
CRM
20 units
Integrate Apps, Content
SCM
“Mash Up” related data
Financials
• Compound Application brings the disparate applications together. • User can see the transaction context across applications, allowing them to focus on the task in hand
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WebCenter Portal Yes! it does Traditional Portals as well… Focused on the Users… • Rich Interactive UX • OOTB Social / Collaborative Tools • Integration with Content Repository
• Personalised Content • Community driven Portals & Micro-sites • Flexible Runtime Framework.
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WebCenter Portal Cross Platform Components – Flexible Application Integration
WebCenter Portal Framework
Business Intelligence 30
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EPM
WebCenter Portal Areas of Focus Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
31
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WebCenter Portal : Spaces Micro-Sites, Communities & Collaborative Teams
32
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WebCenter Portal Social Computing Services • Announcements
• Worklist
• Discussions
• People Connections
• Blogs
• Activity Graphs
• Tags
• Recent Activities
• Links
• Mail
• Wikis
• Notes
• IM & Presence
• Search
• Documents
• Mashups
• Events
• Analytics
• RSS
• And many more… 100’s of pre-built, customizable portlets for these services
33
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34
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WebCenter Portal Areas of Focus Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
35
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Web Content Management and Portal In-context WCM from your WebCenter Application • WYSIWYG content editing, controlled permissions & styles
36
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WebCenter Portal Areas of Focus Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
37
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Composer & Business Dictionary Runtime Customization and Mash-Ups • Create and share mashup apps • Wizard-driven templates
• Customize & Edit Pages • Personalise • Customise Site for All users or Groups
• Integrated Business Dictionary • Browse and add content from catalogue of Enterprise & Social services.
• Wire components together • Extensible architecture
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WebCenter Composer Explicit Application Customization with MDS Base App
Site Customisations
Individual User Customisations
Capabilities:
Benefits:
•
Common metadata store (MDS)
•
Insulates users from updates and patches
•
Allows for explicit personalisation of content and services for Site, Users, ++
•
Used throughout Oracle stack – business processes, business intelligence and applications
•
Stored as layers on top of base application 39
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Oracle WebCenter Personalisation Service Implicit Personalisation Properties and Profiles
Conductor Apps
Personalization Scenario
Content
• REST
Services
Provider SPI
• EL • API
Activity Graph Scenarios
Custom Providers
• Personalisation Service – Dynamic personalisation of the User Experience – Execute Business Logic to determine the required personalisation for a given user.
– Provide targeted content in Web Applications, Portals and Sites • Content • Behaviour • Look & Feel (Structure, Colour-Scheme)
40
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WebCenter Portal Areas of Focus Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
41
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Search and Discovery Give Users access to required information quickly by… • Guiding Users directly to content through Dynamic Content Driven Navigation •
E.g. A Dynamic Menus of all available Policy Documents
• Allowing for both Real-Time, Federated Search and Secured Crawling of repositories • Pro-actively pushing of new content through Activity Streams and Subscriptions • Making Recommendations, based on the similarity of Content or even Those who accessed it.
• Dynamically Pushing content based on Business Rules
Menus and Navigations
Search
Activity Streams
Personalization Platform
42
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Recommendations
WebCenter Portal Areas of Focus Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
43
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WebCenter Portal Framework Multi-Channel : Mobile Devices • Build once, and deploy to multiple mobile platforms • Supports both mobile browser and on-device applications • Deliver a mobile-optimized user experience
• Mobile-enable – Enterprise applications – Collaborative Applications
44
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WebCenter Portal : Spaces iPhone App – OOTB Mobile collaboration
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Oracle WebCenter Portal Legacy Portal Migration Options
46
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46
New/Replacement Portlet Development Co-Existence Approach
• Build new taskflows and deploy to WCP • Utilize Web Services for Remote Portlets (WSRP) and/or Pagelet Producer to syndicate into existing portal
47
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Legacy Portlet Integration • Recreate user experiences within WCP • 100% reuse of WCP portlets in new UI • Consume any shortlife legacy portal portlets via WSRP and/or Pagelet Producer
48
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Fully Migrated
Protect development investment Ramp-up your WebCenter Portal / ADF skillsets Inject new functionality / capabilities into your legacy portal with virtually no risk
49
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WebCenter Portal 11g & Oracle Portal 11g Sharing Components
Federated Portal Adapter
Build & Maintain with Ease Self-Service Content Pub
Instant Portal
Portlet Repository
Security
WebCenter Portal Applications & WebCenter Spaces
Oracle WebCenter
Oracle Portal
Omniportlet
ADF Portlets
WSRP Portlets
Consume
JSF Portlet Bridge
Portlet Developer Kit WSRP & JPDK
J2EE & PL/SQL WebCenter Services WSRP/Ensemble
(Discussions, Wikis/Blogs, Document Library, Mail, Worklist, Recent Activity, RSS )
WS API/Taskflow
WebCenter Spaces
Metadata & Content Repository
Oracle Portal/Files Systems
JCR Content Adapter
(Oracle Portal
Repository)
DocLib
Oracle UCM Documentum
JSR 170 or JCR Content Adapter (Extra License for 3rd Party Content Providers)
Microsoft Sharepoint Lotus Notes
Content Repositories ID Management (OSSO or OAM) 50
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DocLib
WebCenter Portal Why? Portals & Composite Applications Multi-Channel
Content Management
Personalisation & Mash-Ups
Search & Discovery
Teams & Social Computing
51
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Why WebCenter Portal? Summary For Information Workers • Place information and services in context
For IT / Developers •
• J2EE, Portal, Content Integration, SOA
• Foster task focused user interaction
• Empower the business user in context
•
Easy to integrate into existing infrastructure • Hot Pluggable CMS, Web2.0, Security, App Server / DB Infrastructure, Search and Collaboration
• Tailor applications as business evolves
• Integrated Social Computing • Allow users to collaborate in context
Fully Standards-based
•
Single paradigm to build all UIs • No difference between Portals and Web Applications UI
• Simplify the user experience. • Rich AJAX based UI
•
Extensible
•
Reduced Development time
• Work anywhere • Multi-Channel / Multi-Device
• Out-of-box Web 2.0 service Components
52
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Q&A
53
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Thank you for attending! To keep up to date with upcoming Webcasts, follow us on Twitter: @oracleAPAC For even more information on Oracle Webcasts have a look at our new events site: www.oracleapacwebcasts.com 54
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Plug & Play Security Infrastructure • Security infrastructure knowledge is abstracted away from the application • Application takes advantage of the Security Manager configured in the J2EE Container • OOTB support for these security infrastructures: JAZN-LDAP – File-based – LDAP directory servers • OID • Active Directory • 3rd party LDAP
JAZN-XML
LDAP
SSO
J2EE Container
HTTP
Enterprise LDAP Directory
Container Managed SSO
– Oracle Access Manager • Oracle Virtual Directory OID
AD
OpenLDAP
OOTB LDAP Support
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Oracle Access Manager
Oracle Virtual Directory
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