Sodexo… - blue - The University of Texas at Brownsville

Welcome

Sodexo Campus Service Introductions

Jim Fjelstul

Senior Vice President

Terry Truett

District Manager

Edward Yduarte’

Operations Manager

Omar Muhammad

Business Development

Sodexo Campus Service • Leading Provider of Comprehensive Service Solutions in The US, Canada, and Mexico •Our Focus is University Food and facility management • Sodexo employees over 145,000 people •Our Average University/College partnership is 20+ years •Community Involvement & focus on diversity

Regional Partners • University of Texas at Pan American • University of Texas at El Paso • Corpus Christi Hooks

• Wharton County College • University of Texas at Austin

• Tulane University • University of Incarnate Word • Loyola University

Sodexo Campus Service UTB-TSC Dining Service Priorities •Innovative, quality food and service that will enhance the student experience on campus •Meal plan options that provide value to students •Exciting new dining operations •First class catering operations for all segments of campus •A professional management team that will focus on customer service

Exceptional Student Experiences

Our Goal

Our Goal

Create environments that promote an exceptional student dining experience at The University Of Texas at Brownsville

The New University Center

Quality Standards

• • • • •

High Quality Products Prepared Fresh Daily Menus Based on Campus Input Well Trained Staff Nutritional Information

Student Union - El Comedor Menu Highlights • Fresh Salad & Soup Bar • Stacks Deli • Chefs Action Station • Classic Cuisine Entrees • Rotating Grill • Pizza & Pasta

Student Union Schematic

The Tandy Building Kiosk Menu Highlights • Fresh Coffee & Tea • Gourmet Deli Sandwiches • Assorted Salads • Sushi • Fresh Fruit Cups • Parfaits •Freshly Baked Cookies

The Tandy Building

Simply to Go Image

The Library Cafe’ Menu Highlights • Full Espresso Coffee Bar • Jamba Juice & Smoothies • Gourmet Deli Sandwiches • Assorted Salads • Sushi • Gourmet Bakery Items • “Mini” C-Store

The Library Café Schematic

The Library Café

JAMBA JUICE KIOSK

Paseo Café (Future Installation)

Nutrition • Holistic approach to wellness and healthy living • Balanced Way Meals offered Daily • Program addresses dietary trends and challenges • Nutrition awareness at each dining location

Catering Student Group Catering

Presidential Catering

Community Catering

PrePresidential sidentialMenu Menu

Shoestring Guide

Student Catering Guide

Community Catering

Classic

Presidential Catering

Presidential

Arts Center Schematic

University Library Concessions • •

•

Selected branded menu items Menu items based on the preferences of the customer (Scorpion Fans!) Classic concession program – – – –

Fresh food & presentation Just-In-Time production Additional stands Quick service

The New University Standards Center Uniform & Training Our employees are provided uniforms based upon their work positions including chefs, cashiers, line servers, utility workers and student employees. In addition to uniforms, we provide our employees with extensive training and guidelines for customer service, food presentation and food safety. Training is ongoing and modules are utilized throughout the year to reinforce the high standards we bring to our campus dining partnership.

Marketing A strong, customized, focused marketing plan is critical in our efforts to: • Maximize usage of on-campus dining • Increase customer satisfaction with more convenient and flexible dining options • Deliver dining options with greater emphasis on health and nutrition • Integrate dining into the campus life experience

Marketing

Marketing Combining Campus Fun with Dining Heritage Promotions Sticking with the theme of food from far away places, we are prepared to introduce a series of events throughout the year that deliver education and information as well as great dining experiences, while also promoting diversity and inclusion. These events may include Cinco de Mayo, Hispanic Heritage Month and Chinese New Year Celebrations, along with other international and cultural celebrations

Sodexo Experience The Sodexo Experience is an essential component of Creating Exceptional Student Experiences.

Our goal is to drive client retention and growth through engaged and motivated employees who provide outstanding customer service. The Sodexo Experience has three key elements: 1. Customer Service 2. Employee Recognition 3. Team Huddles

Sustainability The Future is in Our Hands We are committed to conserving the Earth’s resources so that the food, health and energy needs of today’s customers are met, while we work to protect the rights of future generations to enjoy the same resources.

Supporting locally grown foods encourages distributors to expand the supply of such products. Food Waste Reduction Locally Grown Produce Waste Management Recycling Alternative Packaging Materials

Facility Enhancement Jones Hall - Tiger Den Fall 2010 El Comedor Updated paint/wall coverings (If agreed upon) New platform signage Electronic Meal System New service wares New small wares New Salad Bars New staff uniforms New staff training with a focus on Customer Service *

Facility Enhancement Jones Hall - Tiger Den Summer 2010 New menus & electronic meal access system

Fall/Winter 2010 Tandy Hall Simply to Go (Installed by Christmas Break)

Spring 2011 Library Cafe’

Summer 2011 Complete renovation of El Comedor

HALO POS System Syetem Highlights Allows prepaid meal tracking A la Cart Meal Purchase I.D. Card access Wireless option for concessions Ties to campus Blackboard system Provides Low balance account notifications Student activity reports Online account recharge for DCB

Exceptional Student Experiences

WE PROMISE TO: Create environments that promote an exceptional student dining experience at The University of Texas at Brownsville