Steve Grubbs Presentation

"Airport Ground Transportation of the Future“ AGTA Fall Conference Steve Grubbs PHX Sky Harbor International Airport Deputy Director – Operations September 15, 2014

Why Do We Regulate GT Providers? To Provide a Safe, Efficient, & Friendly Passenger Environment – Passenger Choices • Reservation based • On demand • Transportation Network Companies

– Providing safe, insured commercial vehicles & drivers • Taxi • Shared Ride Vans • Luxury

Future Improvements in Ground Transportation - Customer Service Delivery

1. Technology –

Keeping pace

2. Sustainability – –

Financial Environmental

3. Cost Efficiency – –

Operating costs Cost recovery fees

Technology • Automated Vehicle Identification System: – Dispatching Taxis – Permitting all GT vehicles – Issuing Driver Identification Cards • Web based applications

– Reports • Expiration of documents • Trip Counts

– Integrating with other systems • OSP – Security credentials

Technology • Automated Vehicle Identification System: – Use of handhelds • Improved dispatching capabilities – Ability to see activity at all curbs

• Develop integration of handhelds to permit system: – Enforcement staff to check permits and IDs – Remotely document quarterly inspections

• Signage – Use of Dynamic signage at curb – Use of interactive directives to promote GT & enhance wayfinding

Technology • Transportation Network Companies (TNC’s) – Arizona HB 2262 – Vetoed by Governor Brewer on April 25th, 2014 “Customer safety must not be sacrificed for the sake of innovation”

– If passed would have changed the definition of when commercial insurance applies to TNC’s – No substantive change for PHX Sky Harbor GT providers • Contracts – Closed system • Permits – Semi-closed system

Technology • Transportation Network Companies – Choice of passengers • Mobile app convenience

– Geo Fenced Airport • 24th St to 44th St; Washington to south border

– 2 hold lots: west side of airport for T2 & T3, north east side of airport for T4 – Vehicles are commercially plated and insured • Uber SUV • Uber Black

Technology • Transportation Network Companies – City of Phoenix • Working on interim agreement with Uber • Task Force working on City Ordinance

– Must Operate in Pre Arranged Category • Airport Permit and Fee • Commercial Insurance • Driver background check and vehicle inspection

Sustainability • PHX Sky Train – LEED Certified – Connection to Light Rail & Valley Metro Busing – Bike lockers available at 44th St Station – Early Bag Check • 44th St Station, East Economy & Rental Car Center

– Boarding Pass Kiosks

Sustainability • Alternative Fuel Requirements • Using OBD-II device to monitor flex fuel vehicles

• Maintain requirements for ADA accessible vehicles in fleet

Sustainability 44th Street Transportation Hold Lot (North East)

Repurposing developed sites

44th St Hold lot (prior bus center)

Cost Efficiency • Move towards cost recovery for Ground Transportation Program – Trip fees for all categories • Currently contracted companies only

• Using Technology to reduce costs – Duplication of data entry – Integration of programs to avoid duplication of effort – Maintenance agreements to always include upgrades

Cost Efficiency • PHX Sky Train: Stage 1A – Completed in early 2015 – Phase out of Inter-Terminal busing

• PHX Sky Train: Stage 2 – 2020’s anticipated completion – Phase out Rental Car Center busing

Cost Efficiency • West Ground Transportation Center – Right Time, Right Place • Consolidate other needs in location – Parking, PHX Sky Train, Consolidated Office Bldg.

• Consider appropriate timing from financial standpoint • Include needed amenities

• Terminal 3 Remodel – Closing of Terminal 2 • Consolidate other needs in location • Expanded curb for GT services

Future of Ground Transportation •All parties working together to meet customer needs. •Partners in technology, sustainability and efficiency in airport ground transportation operations.

Thank You!