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January 6, 2018 | Author: Anonymous | Category: Arts & Humanities, Communications, Nonverbal Communication
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Chapter 2 Mastering Team Skills and Interpersonal Communication

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 1

Learning Objectives 1. Communicating effectively in teams 2. Communicating collaboratively

3. Making meetings more productive 4. Improving listening skills

5. Improving nonverbal communication 6. Developing business etiquette Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 2

Communicating Effectively in Teams

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 3

Advantages of Teams Information and Knowledge

Diversity of Viewpoints

Acceptance of Solutions

Levels of Performance

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 4

Disadvantages of Teams

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Improve Team Performance Clarify Purpose

Communicate

Build Consensus

Think Creatively

Stay Focused

Resolve Conflict

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 6

Collaborating on Communication Efforts

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 7

Collaborative Writing Select Collaborators

Agree on Goals Take Time to Bond Set Responsibilities Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Collaborative Writing Clarify Processes

Avoid Group Writing Use Compatible Tools Check Progress Often Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Collaborative Technology • Groupware • Shared Workspaces • Cloud Computing • Group Review and Editing • Content Management Systems Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 11

Virtual Communities Identify the Best People Build Organizational Knowledge

Maintain Sense of Community Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 12

Workplace Feedback

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Making Your Meetings More Productive

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 14

Productive Meetings • Purpose • Participants • Time & Venue • Agenda Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Conduct Meetings • Stay on Track

• Follow the Rules • Invite Participation

• Participate Actively • Close Effectively Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 16

Meeting Technology

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 17

Challenges of Virtual Meetings

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Improving Your Listening Skills

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 20

The Listening Process 1. Receiving 2. Decoding 3. Remembering

4. Evaluating 5. Responding Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Barriers to Listening Potential Barriers

Selective Listening Prejudgment

Selective Perception Common Ground Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 22

Improving Your Nonverbal Communication Skills

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Nonverbal Signals Verbal Messages

Enhance

Weaken

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Categories of Nonverbal Communication Facial Expressions

Gestures and Postures

Vocal Characteristics

Personal Appearance

Touching Behavior

Time and Space

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Developing Your Business Etiquette

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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In the Workplace • First Impressions

• Personal Appearance • Personal Demeanor • Phone Skills or Habits Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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In Social Settings • First Impressions

• Personal Introductions • Business Meals • Cellular Phones Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Communicating Online • Avoid personal attacks • Stay focused on the original topic

• Do not present opinions as facts • Use good grammar and punctuation

• Use updated virus protection • Ask permission before chatting Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

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Communicating Online • Control language and emotions • Avoid multitasking and IM

• Never assume privacy • Avoid “reply all” in email

• Do not waste other people’s time • Respect boundaries Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 30

Mastering Team Skills and Interpersonal Communication

Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall

Chapter 2 - 31

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