Text 2
Short Description
Download Text 2...
Description
Chapter 2 Mastering Team Skills and Interpersonal Communication
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 1
Learning Objectives 1. Communicating effectively in teams 2. Communicating collaboratively
3. Making meetings more productive 4. Improving listening skills
5. Improving nonverbal communication 6. Developing business etiquette Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 2
Communicating Effectively in Teams
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 3
Advantages of Teams Information and Knowledge
Diversity of Viewpoints
Acceptance of Solutions
Levels of Performance
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 4
Disadvantages of Teams
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 5
Improve Team Performance Clarify Purpose
Communicate
Build Consensus
Think Creatively
Stay Focused
Resolve Conflict
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 6
Collaborating on Communication Efforts
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 7
Collaborative Writing Select Collaborators
Agree on Goals Take Time to Bond Set Responsibilities Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 8
Collaborative Writing Clarify Processes
Avoid Group Writing Use Compatible Tools Check Progress Often Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 9
Collaborative Technology • Groupware • Shared Workspaces • Cloud Computing • Group Review and Editing • Content Management Systems Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 10
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 11
Virtual Communities Identify the Best People Build Organizational Knowledge
Maintain Sense of Community Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 12
Workplace Feedback
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 13
Making Your Meetings More Productive
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 14
Productive Meetings • Purpose • Participants • Time & Venue • Agenda Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 15
Conduct Meetings • Stay on Track
• Follow the Rules • Invite Participation
• Participate Actively • Close Effectively Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 16
Meeting Technology
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 17
Challenges of Virtual Meetings
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 18
Improving Your Listening Skills
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 19
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 20
The Listening Process 1. Receiving 2. Decoding 3. Remembering
4. Evaluating 5. Responding Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 21
Barriers to Listening Potential Barriers
Selective Listening Prejudgment
Selective Perception Common Ground Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 22
Improving Your Nonverbal Communication Skills
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 23
Nonverbal Signals Verbal Messages
Enhance
Weaken
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Replace
Chapter 2 - 24
Categories of Nonverbal Communication Facial Expressions
Gestures and Postures
Vocal Characteristics
Personal Appearance
Touching Behavior
Time and Space
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 25
Developing Your Business Etiquette
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 26
In the Workplace • First Impressions
• Personal Appearance • Personal Demeanor • Phone Skills or Habits Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 27
In Social Settings • First Impressions
• Personal Introductions • Business Meals • Cellular Phones Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 28
Communicating Online • Avoid personal attacks • Stay focused on the original topic
• Do not present opinions as facts • Use good grammar and punctuation
• Use updated virus protection • Ask permission before chatting Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 29
Communicating Online • Control language and emotions • Avoid multitasking and IM
• Never assume privacy • Avoid “reply all” in email
• Do not waste other people’s time • Respect boundaries Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 30
Mastering Team Skills and Interpersonal Communication
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 2 - 31
View more...
Comments