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Careers Workshop – Friday 15th January

Claire Gladwin MSc Hospitality Business Management Student On behalf of Katie Harlow

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Agenda • Your First Position

• Marriott Culture and Values

• Your CV

• Assessment Centres

• Interviewing & Assessment Centre Process for Marriott Careers

• Behavioural Interviews

• Alternative Routes

• Marriott Beginnings

• Any Questions

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Your First Position • You don’t have to know what you want to do! • Have realistic expectations

• Do your homework • Dress for the occasion

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Your CV • Contact details at the top • Clear, bold, concise

• Photo? • No more than 2 pages

• Personalise to the position you are applying for. • Cover, letter, brief and to the point • Follow up call (no hounding!) 4

Assessment Centres • Presentation - first impressions are key • Remember you are being assessed ALL day

• Get noticed – for the right reasons!

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Did you know that Marriott International... • Has 18 hotel, vacation ownership, and corporate housing brands? • Has an average of $15 billion in worldwide sales per year? • Is in more than 65 countries?

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Marriott Brands • Unique products and services offered • Full-service, select service, and extended stay • Ownership resorts, luxury brands

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Marriott International’s Beginnings... • J. Willard Marriott, Sr., was born on September 17th, 1900 • Opened a nine-seat A&W root beer stand on May 20, 1927 • The first Hot Shoppe restaurant served hamburgers, hot dogs, tamales, and root beer • The third Hot Shoppe boasted curb-side service, becoming the East Coast of the United States’ first drive-in restaurant

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Marriott International’s Beginnings... • In 1937, Marriott recognized a great business opportunity • Delivered simple box lunches plane-side to Eastern, American and United airlines • Marriott opens its first hotel in 1957, the 365-room Twin Bridges Motor Hotel in Arlington, Virginia

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‘Marriott Culture & Values’ 80 Years of Serving People with our Spirit to Serve

5 Core Values… 1.

Take care of the associate

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Show dedication to the customer through excellence in service

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Focus on growth

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Show community and social responsibility

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Take pride in the Marriott name, accomplishments, and record of success J.W. Marriott, Jr. 10

Interviewing & Assessment Centre Process for Marriott Careers Direct entry at www.marriott.com/careers

First Round Interviewing Process by telephone or face to face: • • • •

Review CV Competency Based Behavioural Questions Information about the position Candidate questions

Assessment Centres: • • • •

Individual Presentation Numerical & Verbal Testing Group Exercise Leadership Simulation Exercise (all based on Marriott Leadership Competencies)

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Interviewing & Assessment Centre Process for Marriott Careers Second round interview • Based on Marriott’s Core Competencies - Hospitality - Teamwork - Quality of Work - Quantity of Work - Initiative

- Communication - Safety and Loss Prevention - Total Quality Management - Dependability / Reliability

Final round interview

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Alternative Routes • Education Degree in HBMCA

SAS Scheme

PGCE Food Technology

NQT Year Introduction of: Catering Club Catering & Hospitality GCSE Hospitality A level

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Alternative Routes • Higher Education Degree in HBMCA

Marriott Graduate in Human Resources

MSc IHBM

PHD Lecturing in Hospitality

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Any Questions?

• Thank you for Listening and Good Luck!!!

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