PLEASE CONNECT YOUR NOTEBOOK Plug in network cable Lenovo w/ dongle – left side HP – right side Plug in AC Adapter Lenovo – left side HP – right side Press the power button Lenovo – top right HP – top left
PLEASE WAIT AT LOGIN SCREEN
YOUR ACCOUNTS: LOG IN TO YOUR NOTEBOOK
Click Switch User, then Other User icon In the User name box, type your Bentley E-mail Address In the Password box, enter your password that you have been using for e-mail and/or my.bentley.edu
Click
arrow or press enter key
After you log in your Notebook will reboot
Click on your name and type your Network Password
Welcome Class of 2018 to Bentley University!
TOPICS TO COVER
Getting Help
Technology @ Bentley
Your Accounts
Support @ Bentley
Getting Connected
TECHNOLOGY RESOURCES @ BENTLEY “Real World” experience in 8 high tech labs Trading Room, User Experience Center (UXC) , Center for Languages & International Collaboration, Center for Marketing Technology, ACELAB, CIS Sandbox, Media & Culture Lab and Studio State of the art Library More than 100 accessible computers, 24 group study rooms, on-line study room reservations, interlibrar y loan program, library chat, etc On-line resources 24x7 Library Databases, Blackboard, Campus Calendars, my. Bentley, Infor (work orders), e-mail, Bentley Link and more! Hybrid classrooms Podium PC, Video Projector, Smartboard Technology, controlled lighting, notebook connection, wireless, etc. in every classroom!
TECHNOLOGY RESOURCES @ BENTLEY Mobile Computing Program– 30 years and still going strong! One to One, latest technology, and now choice! Support 7 Days a week On-site hardware repair (M-F), loaner notebooks, Computing Services Desk and more! Falcon card is more than just an ID Meal card, building access, printing, laundry, and vending machines Print from anywhere on campus (color too!) Retrieve from print stations located throughout library and student center Fast and secure wireless/wired technology covering the entire campus
TECHNOLOGY @BENTLEY: NOTEBOOK SOFTWARE Microsoft Windows 7 Enterprise Microsoft Office 2013 Enterprise Internet Explorer 11 Chrome Firefox Sophos Antivirus Foxit Reader (PDF reader) FileZilla
Your Accounts: Usernames Yoenis Cespedes
Short Name cespede_yoen
•Bentley Link •Blackboard •MyBentley
Email Address cespede_yoen@ bentley.edu
• Your notebook and public computers • Falcon Card • Library Resources • Outlook E-mail
Bentley ID 01234567
•Work Order Requests without the @ symbol •Only in IE
GETTING CONNECTED: BENTLEY’S NETWORK Available throughout campus Wired Wireless airfalcon (WPA2 Enterprise)– notebook and most mobile devices bguest – visitors gamefalcon (gaming console - dorms only) please fill out form located on – http://www.bentley.edu/offices/clientservices/gamefalcon-registration Classroom Network Control System
Faculty can manage your network access in the classrooms
GETTING CONNECTED: BENTLEY E-MAIL E-mail, Calendar and Contacts Use Microsoft Outlook 2013 on your notebook Use Outlook Web Access (owa.bentley.edu) when away from your notebook and on handheld devices (i.e. tablet and smartphones) 500 mb Available offline Cached Mode
Bentley Global Address Book (GAL) Listing of all faculty, staf f and students
GETTING CONNECTED: CLASSROOM Presenting in class is best done through the podium E-mail presentation to yourself at owa.bentley.edu
PowerPoint – Office 2013 defaults to 16:9 layout. Change your presentation to 4:3 for best results. Design tab -> Slide Size (PowerPoint 2013)
Best connection is through a wired port, where available (faster, more reliable)
GETTING CONNECTED: BLACKBOARD Bookmark blackboard.bentley.edu or click on Blackboard within MyBentley Single on-line location for your course materials (homework assignments, syllabus, collaboration, etc.) When you enroll in a class via myBentley self -service it will automatically enroll you in Blackboard within 24 hours Majority of faculty use Blackboard. If you do not see a course, check with your professor Blackboard username is your Bentley short name (i.e. cespede_yoen )
GETTING CONNECTED: FALCON PRINTING Print from anywhere on campus Select either “Falcon” or “Falcon color” Pick up your document within 48 hours at multiple stations in the library or student center (B/W only) $40 annual printing allowance Printing Costs/page Black/White: $0.05 single-sided $0.045 double-sided Color: $0.24 single-sided, $0.23 double-sided
Log in to my.Bentley.edu to check balance or replenish funds
GETTING CONNECTED: M: DRIVE N O T E : T H E M : D R I V E I S O N LY AVA I L A B L E W H E N C O N N E C T E D T O T H E NET WORK
500 MB
Backed up nightly
Accessible through Computer icon
Great place for important academic documents
NOTE: The M:Drive is ONLY available when connected to the network
GETTING CONNECTED: WEB BROWSERS Web browsers are 3 rd party applications which can sometimes lead to inconsistencies in compatibility with websites and web apps. Some applications such as Blackboard perform better using Mozilla Firefox and/or Google Chrome. The work order request system can only work using IE. If you are experiencing issues in a particular application, please try using a different browser before contacting the Bentley Help Desk.
WARRANTY Manufacturer Warranty Notebook has a 3-year warranty Defects and parts failure Primary (internal) batteries are covered for 1-year only – failure code required for replacement Hard Drive failure Memory failure
NON-WARRANT Y Non-Warranty or Accidental Damage Protection If covered, we will repair and you will be billed a responsibility fee of $25 or $100 If not covered, you will be billed the full cost of the repair, up to $750. Common types of damage seen in 2013-2014 Carrying notebook by the LCD Closed lid with pen/headphones on the keyboard Left notebook in extreme temperature (hot/cold) car causing condensation If you (or someone else) makes a repair– voids warranty
Doesn’t matter who did it, you are still responsible!
LCD BRUISING, LIQUID DAMAGE AND CRACKED LCD
You are responsible for damage/theft (whether or not it is caused by you, another person or an external condition). If your notebook is stolen, contact your local police or the Bentley Police department when on campus within 24 hours and provide them the serial number. – For Bentley Police, they will forward the report to Computing Services. – For local police, you must bring a paper copy of the report to Computing Services.
A responsibility fee of $750 (lost/stolen) will be charged to your account. You will receive a replacement notebook once the charge has been paid.
SELF HELP: DON’T FORGET TO BACKUP! Accidents do happen so protect your files! The Computer Ser vices Desk does not backup data. Create a schedule for backups (monthly, weekly, daily)
Good locations for backup: M: drive Cloud External HDD
Flash drives
A backup scheduling program is available in Windows 7 via the Star t Menu (All Programs | Maintenance | Backup and Restore)
Client Services recommends backing up data on a regular basis
SELF HELP: WINDOWS UPDATES Updates include Office and Windows A reboot is necessary to install the updates (Do not shutdown notebook while updates are being configured) Updates are scheduled to install every day at 3am as long as your notebook is on Client Services recommends you install updates when you see the update icon
SELF HELP: VIRUS AND MALWARE PROTECTION Bentley utilizes Sophos Endpoint Security Works behind the scenes with real -time protection Updates definitions every 10 minutes Protection of f-campus as well with updates coming from sophos.com Please do not install a second anti -virus application, it will conflict with Sophos
SELF HELP: PHISHING AND TOOLBARS Viruses and malware may be associated with activities you do on websites Never open unexpected e mail attachments, videos or other links Keep your trusted applications such as Foxit, Sophos, Windows updated Confirm other sof tware updates or installs by contacting the Computing Ser vices Desk
Before you agree to install a third party application read what “other” applications (ex. toolbars and free trial software) or spyware may be included that cause performance and security issues.
COMPUTING SERVICES DESK LOWER LEVEL OF THE LIBRARY
Available 7 days a week to help you with any technology related questions or problems How to get help: Visit us in the lower level of the library Call us at 781.891.3122 E-mail us at
[email protected] Common services provided: Answer basic software questions Troubleshoot hardware problems Diagnose and repair hardware Loaner program Reset passwords Connect personal devices to the network Provide driver and software updates
COMPUTING SERVICES DESK Services we do not provide: Hardware and software repairs on non-Bentley computers and personal devices, e.g. Smartphones or tablets Data back-up or data recovery Hardware and Software support for gaming consoles Cross network connectivity Enterprise Wireless Access Points (Chromecast) Support for printing to personal wireless printers Training for software applications
ALMOST DONE!! 1. Before you leave make sure you have the following: AC adapter and cord Box with additional battery (HP only) A network cord Dongles (Lenovo only) 2. Zip up your backpack 3. Once you leave the room, the assumption is you have everything and your computer is working properly. 4. You will receive an email from the Computer Resource Center indicating that the computer was signed out to you. Please keep this email.
Thank you for your time and attention and good luck at Bentley! Don’t forget to bring your notebook to your IT101 class! **Please leave network cord on the desk**
