what does development mean?

WHAT DOES DEVELOPMENT MEAN?

2010 ANNUAL REPORT

EVERYTHING IS IN A CONSTANT STATE OF DEVELOPMENT

LIFE IS DEVELOPMENT. AN IMPRESSIVE AMOUNT OF RESEARCH REPORTS FROM ALL SCIENTIFIC AND ARTISTIC DISCIPLINES CAN BE REDUCED TO THESE SIMPLE THREE WORDS.

IN FACT, EVERY THING AROUND US IS CONSTANTLY DEVELOPING. SOME THINGS SEEM TO TAKE THEIR TIME AND CHANGES ARE HARDLY VISIBLE. OTHER THINGS, HOWEVER, HAPPEN VERY QUICKLY. IN RETROSPECT, WE ARE OFTEN FULL OF AMA ZEMENT.

IT IS IMPOSSIBLE TO IMAGINE AN ECONOMY WITHOUT DEVELOPMENT. THE REVERSE IS ALSO TRUE: DEVELOPMENT IS UNIMAGINABLE WITHOUT ECONOMIC INNOVATION. IT HAS ALWAYS BEEN THE CHANGES AND INNOVATIONS IN ECONOMIC STRUCTURES THAT HAVE DECISIVELY CONTRIBUTED TO THE FURTHER DEVELOPMENT OF OUR SOCIET Y. OVER THE L AST 200 YEARS, WE HAVE DEVELOPED FROM AN AGRICULTURAL SOCIET Y TO AN INDUSTRIAL AND SERVICE SOCIET Y AND MOST RECENTLY TO AN INFORMATION SOCIET Y.

WE DON’T KNOW IN WHAT DIRECTION OUR SOCIET Y WILL DEVELOP OVER THE NEXT FEW DECADES. HOWEVER, SOME FACTORS ARE ALREADY APPARENT: PEOPLE ARE GET TING OLDER, WHICH MEANS THAT THE NUMBER OF PEOPLE WHO NEED CARE WILL RISE AND THAT PENSIONS MUST BE FINANCED ON A LONG-TERM BASIS. OUR SOCIAL WELFARE SYSTEM AS WELL AS OUR EDUCATIONAL SYSTEM FACE GREAT CHALLENGES. THE ROLE THAT INFORMATION AND KNOWLEDGE PL AY WILL CONTINUE TO INCREASE. TODAY DATA IS ALREADY TRAVELLING AROUND THE WORLD AT LIGHTNING SPEED. PEOPLE, STATES AND ECONOMIC SYSTEMS ARE MOVING CLOSER TOGETHER. THE WORLD IS INCREASINGLY BECOMING A GLOBAL VILL AGE. BORDERS ARE LOSING THEIR MEANING. AS WE HAVE ALREADY SEEN, THIS CLOSE INTERT WINING CAN HAVE NEGATIVE CONSEQUENCES. BUT EVEN THOUGH GREAT CHALLENGES HAVE ARISEN, WE HAVE ALWAYS MANAGED TO OVERCOME THESE DIFFICULTIES BY CONTINUING TO DEVELOP.

TABLE OF CONTENTS 2010 ANNUAL REPORT Functionaries

11

Report of the supervisory board on the 2010 financial year

13

Developments in 2010 – Raiffeisen-Landesbank Steiermark in its 84 th year of business

18

The business segments of the Raiffeisen-Landesbank Steiermark

34

Our commitment to society

42

924 people in the Raiffeisen-Landesbank Steiermark get things moving for you

43

Developing good human resources

47

Enabling success

51

Getting things moving in the Raiffeisen Association

57

Raiffeisen Banking Group Styria – Facts and Figures

58

2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN-L ANDESBANK STEIERMARK AG Balance sheet

64

Balance sheet items

66

Profit and loss statement

67

Audit certificates

72

2010 ANNUAL REPORT

7

2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG

Foreword

Some words and sentences are said or written

optimists on supercycles and golden years. In any

very quickly. For example: “We’ve learned from the

case, we all are living in a time of transition that

crisis”. I’ve heard this sentence a lot in the past

challenges us as a bank. It is necessary to react to

year. And I’ve asked myself whether the people who

change in a timely manner and to play an active role

say this have in fact learned from the crisis.

in dealing with certain developments.

When I recapitulate some of the messages in the

Many people contributed to the fact that 2010 was a

media, I have the feeling that only a very few people

good year for Raiffeisen-Landesbank Steiermark

have actually learned anything from the crisis.

and the Raiffeisen Banking Group, in the first place

Quickly, sometimes too quickly, everything has

naturally our customers. A reliable partner, we did

returned to the way it was before the crisis.

not leave them alone during the crisis. We are also accompanying them now in the upswing in order to

Raiffeisen-Landesbank Steiermark has actually

take advantage of new opportunities with them and

learned from the crisis. We have drawn our own

for them.

conclusions from the economic upheaval of the

We also have to thank our owners, the Styrian

past few years and have taken action in good time.

Raiffeisen banks. The atmosphere at Raiffeisen in

Thanks to a self-imposed result improvement

Styria is really something special, and it is for a

programme, our bank is becoming more customer-

good reason that we are envied for it again and

orientated, slimmer and fitter so that we can

again. And, of course, I would like to thank all those

manage future crises all by ourselves, with our own

offering their services to Raiffeisen-Landesbank

strength. Because one thing is absolutely certain:

Steiermark on a daily basis and who make our

Exceptional situations like the last one can descend

success possible through their work. In the end, it is

upon us again at any time and with the same force.

they who continue to develop this enterprise.

In 2010, the economy accelerated once again and the 2 % economic growth in Austria definitely marks a positive development. However, it is not enough to control unemployment quickly, even if it is going down faster than originally supposed. Markus Mair Where economic development is really heading in the coming months and years is disputed. Pessimists are counting on negative growth,

Chairman of the Managing Board

2010 ANNUAL REPORT

LEARNING FROM THE CRISIS

7

From the left: Friedrich LENGGER, Arndt HALLMANN, Johann JAUK, Markus MAIR, Martin JEINDL

SUPERVISORY BOARD

BOARD OF TRUSTEES

PRESIDENT

CHAIRMAN

Wilfried Thoma

Peter Salzinger

FIRST VICE-PRESIDENT

DEPUT Y CHAIRMAN

Herbert Kolb

Franz Rothschedl

2010 ANNUAL REPORT

FUNCTIONARIES

SECOND VICE-PRESIDENT Alfred Lackner

MEMBERS Heinrich Herunter

MEMBERS

Rudolf Hinterleitner

Johann Gratzer

Karl Hofmann

Josef Hainzl

Johann Posch (until 14 March 2010)

Hans-Heinz Jauk (until 19 May 2010)

Franz Potzinger

Alois Pabst

Engelbert Springer

Eugen Roth

Franz Trummer

Josef Scherounigg Hubert Stieninger

STATE COMMISSIONERS

Franz Titschenbacher (since 19 May 2010)

Gabriele Herbeck

Erik Venningdorf

Gabriele Hermann

Josef Zügner

DELEGATED BY THE EMPLOYEES COUNCIL Sabine Fuchs (since 1 March 2010) Walter Gruber Josef Hofer (until 28 February 2010) Harald Korschelt Margret Matlschweiger Bernhard Wesener Thomas Zehetleitner

11

The Supervisory Board of the Raiffeisen-Landes-

Board, I would like to thank Hans-Heinz Jauk for his

bank Steiermark AG held six meetings in the period

many years of commendable work for our institution

under review, during which the required decisions

and the Raiffeisen Association, which he performed

were made. In the course of its audit, the Super-

with a lot of circumspection. On 19 May 2010, Mayor

visory Board could satisfy itself that the Raiffeisen-

Franz Titschenbacher, chairman of the Raiffeisen

Landesbank Steiermark AG is managed in a careful,

Association Styria, was elected as a new member

conscientious, flawless and cooperative way by

of the Supervisory Board.

2010 ANNUAL REPORT

REPORT OF THE SUPERVISORY BOARD ON THE 2010 FINANCIAL YEAR

those in charge. It has thus fulfilled all the tasks assigned to it by law and the articles of association.

The internal and group audit department reported every quarter to the Executive Committee, appoin-

Due to the extraordinary economic conditions still

ted by the Supervisory Board according to § 42

ongoing in 2010, the Supervisory Board in the role

paragraph 3 of the Federal Banking Act, on

assigned to it by law and the articles of association

important findings on the basis of the audits

together with the Managing Board took active

conducted.

measures for the long-term preservation of the interests of the Raiffeisen-Landesbank Steiermark

The Supervisory Board’s audit committee held

AG as well as its continuing steady and successful

two meetings in the period under review and fully

development.

performed the tasks conferred upon it by law.

The members of the Supervisory Board were

The annual financial statements and the manage-

promptly, regularly and fully informed by the

ment report as well as the consolidated financial

Managing Board both orally and in writing on

statements and the consolidated management

important business transactions and on all relevant

report for the 2010 financial year were examined in

issues concerning the development of business

detail together with the statutory bank auditor, the

including the risk situation and risk management.

Austrian Raiffeisen Association, as well as with the additional, voluntarily appointed annual auditor, the

The request of Hans-Heinz Jauk, member of the

KPMG Austria GmbH Wirtschaftsprüfungs- und

Supervisory Board, to step down early from the

Steuerberatungsgesellschaft. Since these met the

Supervisory Board was noted at the Annual General

statutory provisions to the fullest, both the bank

Meeting of 19 May 2010 and the election of his

auditor and the annual auditor issued the clean

successor was held. On behalf of the Supervisory

audit certificate.

13

14

The audit committee dealt with the present balance

On the basis of this success, the Supervisory Board

sheet on 15 April 2011. The examination of the

would like to express its gratitude and appreciation

annual financial statements and the management

to the Managing Board, the executives as well as

report as well as the consolidated annual financial

all the employees of Raiffeisen-Landesbank

statements and consolidated management report

Steiermark AG for their commitment and their

for the 2010 financial year as well as acknowledge-

successful work in 2010. And most of all, we would

ment of the report of the bank auditor and the

like to extend a special thank you to our customers

annual auditor by the Supervisory Board took

for the confidence they have shown in us. Our

place at its meeting on 15 April 2011. After the

long-term customer relations are a sign that the

conclusive result of its examinations, the Super-

Raiffeisen-Landesbank Steiermark AG is a reliable

visory Board raised no objections. The Super-

partner for all situations in life.

visory Board approves the annual financial statements drawn up by the Managing Board, which is thus established according to § 96 of the Austrian

Graz, April 2011

Stock Corporation Act, and takes note of the consolidated annual financial statements.

The annual report shows that the Raiffeisen-

For the Supervisory Board

Landesbank Steiermark AG, despite the extraordinary economic environment, is a firmly rooted and reliable regional bank, which has successfully met the growing challenges of the market due to its sustainable business model.

President Wilfried Thoma, Chairman

CHILDREN DEVELOP INTO ADULTS. RAIFFEISEN GROWS WITH THEM AND ACCOMPANIES THEM ALONG THE WAY THEIR ENTIRE LIFE LONG.

DEVELOPMENTS IN 2010 – THE RAIFFEISEN-L ANDESBANK STEIERMARK AG IN ITS 84 TH YEAR OF BUSINESS

12 JANUARY 2010 ENERGY EFFICIENCY IN BUSINESSES With the first of a total of 12 events entitled “Energy Efficiency in Businesses“, Raiffeisen and the Economic Initiative Sustainability ( WIN) give Styrian businesses a taste of how to think about their energy situation.

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27 JANUARY 2010 NEW BANK BRANCH ON THEODOR-KÖRNER-STRASSE After a 5 month renovation, the Theodor-KörnerStraße bank branch was reopened with a ceremonial act. Priest Markus Madl from the Graz-Graben parish gave the blessing.

16 JANUARY 2010 41ST GABLE CROSS RACE 129 participants fought their way through the gates at RLB’s 41st Gable Cross Race on the Hebalm.

10 FEBRUARY 2010 MAYORS’ CONFERENCE RLB Raiffeisen-Leasing, the municipal software provider “CommUnity”, and the Styrian Association of Municipalities invited mayors to the 2 nd Mayors’ Conference held in the Stadthalle Graz convention centre whose motto was “Vision: My Municipality in 2010”.

5 MARCH 2010 40TH ANNIVERSARY OF RAIFFEISEN INSURANCE

11 AND 12 MARCH 2010 ENERGY SAVING DAYS Raiffeisen Steiermark hosted the 3 rd Energy Saving Days, emphasizing once again its commitment to climate protection and energy saving.

2010 ANNUAL REPORT

Raiffeisen Insurance celebrated its 40 th anniversary with an Austrian-wide road show. The event in Graz saw the awarding of the Raiffeisen Awards to the best Raiffeisen banks of 2009.

19

10 MARCH 2010 HUBERT SCHMALIX OPENING The opening of the paintings exhibition of Hubert Schmalix had the Raiffeisen Gallery bursting at the seams. The artist was present and took time to answer questions from his fans.

7 APRIL 2010 21ST TALKS ON THE ECONOMIC SITUATION A record number of people in the audience, a modest amount of optimism and a dash of “warning” were the ingredients of the 21st Talks on the Economic Situation by Raiffeisen-Landesbank and the Austrian Institute for Economic Research ( WIFO) at Congress Graz.

21 APRIL 2010 40TH RAIFFEISEN YOUTH COMPETITION “Picture your climate” was the motto of the 40 th Raiffeisen Youth Competition. The winners from Graz were honoured with awards during the final event at the Tummelplatz branch.

7 APRIL 2010 READING WITH MARTIN G. WANKO Wordsmith Martin G. Wanko read to RLB clients from his columns, sharing his thoughts about (un)useful holidays and a technical support hotline in Tel Aviv, among other topics.

20

21 APRIL 2010 ELECTROMOBILITY Christina Edlinger-Ploder, councillor of the regional government of Styria, and Mayor Siegfried Nagl held an electromobility press conference where it was possible to admire Raiffeisen Leasing’s electric cars.

20 APRIL 2010 OPENING OF THE CYCLE AIR REFILLING STATION The RLB Unicentre in Zinzendorfgasse installed a permanent and very popular air refilling station for cyclists.

6 MAY 2010 RAIFFEISEN BUSINESS RUN

2010 ANNUAL REPORT

A strong team featuring CEO Markus Mair represented the RLB at the 10 th Raiffeisen Business Run. Numerous clients took part in the run that passes through the historic centre of Graz.

21

27 APRIL 2010 BALANCE SHEET PRESS CONFERENCE As part of a balance sheet press conference, CEO Markus Mair presented the results for 2009. Raiffeisen Steiermark managed to increase its volume, profit and own resources successfully during the recession year.

15 MAY 2010 MUSIC FESTIVAL ON LAKE SCHWARZL The music festival on Lake Schwarzl provided a powerful load of fun and music. The Raiffeisen Club was one of the sponsors of this event.

11 MAY 2010 CHRISTA NICKLWLODKOWSKI OPENING The second opening in the Raiffeisen Gallery showed paintings of the artist Christa Nickl-Wlodkowski.

16 MAY 2010 AWARD CEREMONY FOR THE WINNERS OF THE 40TH RAIFFEISEN YOUTH COMPETITION Luttenberger*Klug showed up as the star guests at the award ceremony for the Styrian winners of the 40 th Raiffeisen Youth Competition.

31 MAY 2010 TALK ON EASTERN EUROPE Herbert Stepic, CEO of Raiffeisen International, was invited by RLB, the Federation of Austrian Industries (IV ) and the Austrian Managers Association ( WdF) to give a talk in Raaba on the topic “Is Eastern Europe still interesting?”

22

19 MAY 2010 RLB’S GENERAL MEETING AND GENERAL ASSEMBLY It was a festive day for the RLB. First, the RaiffeisenLandesbank’s two highest committees, the general meeting and the general assembly, met. Then in the evening, a large client event took place during which the outgoing chairman of the Styrian Raiffeisen Association, Hans Jauk, was celebrated, among others.

2 JUNE 2010 EXPERT CONFERENCE OF THE CROATIAN-AUSTRIAN CHAMBER OF COMMERCE

2010 ANNUAL REPORT

The Croatian-Austrian Chamber of Commerce hosted an expert conference with high-ranking politicians from Croatia at RZB’s headquarters in Vienna.

22 JUNE 2010 STYRIARTE PRESS CONFERENCE

23

The programme of Styriarte 2010 was presented as part of the press conference. Its main sponsor, the Raiffeisen-Landesbank and the Styrian Raiffeisen banks, was also present.

26 JUNE 2010 STYRIARTE IN THE HELMUT LIST HALL RLB invited friends and clients to the Helmut List Hall in Graz for the Styriarte performance of Smetana‘s “My Country”.

18 JUNE 2010 RLB SUMMER PARTY The Works Council invited its guests to a summer party in white on the Schlossberg in Graz. On this occasion, Thomas Zehetleitner handed over his function as the chairman of the Works Council to Bernhard Wesener.

10 JULY 2010 STYRIARTE EVENING IN STAINZ High-ranking guests, among them former Austrian Chancellor Wolfgang Schüssel, accepted RLB’s invitation to listen to the Styriarte performance of Mozart‘s Great Mass in the parish church in Stainz.

28 JUNE 2010 VIENNA STOCK EXCHANGE CHAIRMAN SCHALLER IN GRAZ Heinrich Schaller, chairman of the Vienna Stock Exchange, gave a talk for clients in Graz on the topic “Euphoria or disillusionment – on the current situation on the stock exchanges and capital markets”.

24

11 JULY 2010 PUBLIC VIEWING OF THE FIFA WORLD CUP Spain and the Netherlands competed against each other at the finals of the 19 th Football World Cup in South Africa. This marked also the end of the public screenings in Graz’s Pfauengarten park sponsored by Raiffeisen. By the way, the winner was Spain.

6 JULY 2010 GENERAL ASSEMBLIES Raaba was the venue for the general assemblies of Raiffeisen Steiermark Kunden-Sicherheitseinrichtungen (safety systems for clients) and Raiffeisen-Werbung Steiermark (Raiffeisen Advertising Styria).

23 JULY 2010 BANK BICYCLES IN USE DURING WORK HOURS A climate protection initiative on a small scale: Raiffeisen-Landesbank uses bicycles for covering distances in the city centre during work hours.

10 JULY 2010 RLB AT THE DRAGON BOAT CUP The RLB team rowed its way into third place in the fun category at the 2010 Dragon Boat Cup on Lake Schwarzl.

11 AUGUST 2010 SOLAR COOLING

Foreign Minister Michael Spindelegger and the President of the Styrian Association of Municipalities, Erwin Dirnberger, visited the RLB stand on the Austrian Day of Municipalities in Graz during which Raiffeisen presented itself as a partner to the municipalities.

The solar company Solid announced it will build the world‘s largest cooling plant in Singapore. The Raiffeisen-Landesbank will accompany it to Asia as its financer.

2010 ANNUAL REPORT

9 AND 10 SEPTEMBER 2010 HIGH-LEVEL VISITS ON THE AUSTRIAN DAY OF MUNICIPALITIES

25

15 SEPTEMBER 2010 FOREIGN TRADE DELEGATES IN THE RLB Austrian foreign trade delegates informed their audience in Raaba about Austria’s chances on Southeast European markets.

18 AUGUST 2010 RLB AS A DONOR Victoria Eberhardt and Fabian Hofmeister benefitted from the Summer Party Fundraising Campaign in 2010. Both can make good use of this financial support and happily welcomed the visitors from RLB.

16 SEPTEMBER 2010 KLEINE ZEITUNG TELEPHONE HOUR Stefan Tschikof, head of Private Banking, gave a lot of investment tips during the telephone hour organised by Kleine Zeitung newspaper.

29 SEPTEMBER 2010 10TH CROATIA DAY Optimism was the tenor of the 10 th Croatia Day at the Grazer Messe trade fair complex. The central message: Croatia wants to become a member of the EU in 2013.

26

16 SEPTEMBER 2010 BUSINESS TALKS One of the points on the agenda of RLB‘s “Business Talks” was to encourage its clients to become economically involved in Russia.

4 OCTOBER 2010 “STOCK EXCHANGE EXPRESS” ROAD SHOW Austrian top businesses presented themselves to interested investors during the “Stock Exchange Express“ road show, which stopped in Raaba near Graz.

28 SEPTEMBER 2010 INTERNET STRATEGY DAY “Spotlight on Multi Channel” was the motto of the 4 th Internet Strategy Day of the Raiffeisen-Landesbank Steiermark.

15 OCTOBER 2010 AUTOGRAPH SESSION WITH SKIING STARS At the Raiffeisen autograph session, a huge crowd waited for signatures from Austrian skiing stars Nicole Hosp, Kathrin Zettel and Marcel Hirscher in the Seiersberg Shopping City mall.

15 OCTOBER 2010 29TH RALLY

2010 ANNUAL REPORT

In 2010, Loipersdorf was the goal of the 29 th Rally of the Raiffeisen family. The physician and theologian Manfred Lütz was invited as the guest speaker.

27

27 TO 29 OCTOBER 2010 RAIFFEISEN SAVINGS DAYS The Raiffeisen Savings Days in Styria were once again dedicated to our clients in 2010. About 200,000 visitors who deposited around EUR 200 million were welcomed throughout Styria.

28 OCTOBER 2010 CHRISTIAN LUDWIG ATTERSEE IN THE RAIFFEISEN GALLERY The painter Christian Ludwig Attersee came to the opening of his exhibition in the Raiffeisen Gallery and was overwhelmed by the large crowd.

4 NOVEMBER 2010 PRESENTATION OF PIANO MAKER BRODMANN Unaccustomed sounds could be heard in Raaba at the presentation to our clients of the RLB investment in the Viennese piano maker Brodmann.

28

4 NOVEMBER 2010 STUDENT RAFFLE Educational science student Oliver Prasch was the happy winner of a trip for two to the MT V European Music Awards in Madrid. He won one of two major prizes of the Austria-wide Raiffeisen Student Raffle.

29 OCTOBER 2010 BAVARIAN WEISSWURST SERVED IN THE RLB Representatives from politics, the church, the business world, the arts and the media came together in the RLB on World Savings Day to enjoy traditional Weisswurst (veal sausage).

12 NOVEMBER 2010 PRESENTATION OF “GREEN VILLAGE”

2010 ANNUAL REPORT

In the future, the Raiffeisen-Landesbank Steiermark (RLB) wants to become involved as a property developer as well. Its first project is called “Green Village” and will be built in Fernitz in 2011.

8 NOVEMBER 2010 IT SERVICE CENTRE CERTIFIED Raiffeisen IT Service Centre South is Austria’s first bank IT service centre to be certified according to ISO/IEC 20000. This officially confirms that the centre is orientated towards clients and services to the highest degree.

11 NOVEMBER 2010 HERMANN MAIER IN THE STEIRERHOF Hermann Maier paid a visit to the Steirerhof branch in Graz and kept busy by signing autographs for his fans.

29

16 NOVEMBER 2010 SUCCESS DAY In the course of a “Success Day”, the speakers invited by RLB pointed out different ways to position Raiffeisen even better on the market.

24 NOVEMBER 2010 RLB AT EXCELLENCE RLB presented itself as an attractive employer at the Excellence job and career fair taking place at the University of Graz.

2 DECEMBER 2010 SAVINGS WEEK RAFFLE Zorah Kuchling was the happy winner of a savings passbook hand-signed by Hermann Maier. She took part in the Savings Week Raffle and won.

16 DECEMBER 2010 JOINT RLB AND HYPO CHRISTMAS PARTY Hall A of the Grazer Messe trade fair complex served as the venue for colleagues from RLB and Hypo to celebrate their first joint Christmas party. During the party, the winners of the “Move your mind” competition for staff members were chosen and new retirements were celebrated.

… AND LET’S NOT FORGET TO MENTION: A great number of events organised by the employees, sports and cultural association provided many opportunities for staff to meet and mingle.

YOUNG PEOPLE HAVE THEIR OWN IDEAS AND NEEDS – ALSO WHEN IT COMES TO FINANCIAL MATTERS. RAIFFEISEN UNDERSTANDS AND IS RIGHT AT THEIR SIDE TO SUPPORT THEM.

THE BUSINESS SEGMENTS OF THE RAIFFEISEN-L ANDESBANK STEIERMARK

PANTA RHEI – EVERY THING FLOWS

our bank. The total numbers achieved in this sector in 2010 clearly verify this. The overall budget of

Raiffeisen-Landesbank Steiermark is a bank with a

EUR 3.3 billion (–1 %) is approximately on the

large number of business segments. We offer our

same level as in the previous year. Deposits in

customers all financial services from one provider.

the commercial sector amounting to roughly

Today, this is called a “one-stop shop”, and we have

EUR 660 million remained nearly on the same

been one for a long time.

level as in 2009. A special topic in the commercial sector was energy

34

Our business segments are as diverse as our

efficiency in businesses. At eight informational

customers. It doesn’t matter whether they are

events held in cooperation with the Province of

private, commercial, trade, industrial or private

Styria as part of “WIN energy!”, about 1,000 Styrian

banking customers, whether they are concerned

entrepreneurs were informed about the positive

with leasing, credit, building society savings

effects energy saving has on the climate and their

(Bausparen), insurance or real estate – there is one

businesses. Practical experience and tips for

thing that all our customers have in common: they

implementing energy efficiency measures were

benefit from the best bank services in Styria.

passed on to municipalities as part of a mayors’ conference.

The banking business has never been as diverse as it is today. Besides the traditional counters,

Additional areas of emphasis in 2010 in the com-

Raiffeisen-Landesbank Steiermark provides its

mercial customer sector were financial precautions

customers with many different ways to carry out

for businesses, which focused entirely on the

their financial transactions. The services range

financial security of businesses, and an export

from personal contact in the bank branch to online

campaign. The previous year saw a clear upswing

and telephone banking to assisted self service.

in foreign trade. Both the general atmosphere and

Customers took advantage of all these services

the order volume improved strongly for exporters in

in 2010.

Styria as well. This positive development can also be seen in Raiffeisen-Landesbank Steiermark‘s foreign operations.

COMMERCIAL CUSTOMERS

The overall volumes in documentary business have risen by 30 % to EUR 140.8 million. Raiffeisen-

The commercial customer sector of Raiffeisen-

Landesbank Steiermark is still the only Styrian

Landesbank Steiermark is a large partner to the

cooperation partner of the European Investment

industry in Styria and thereby an essential part of

Bank.

infrastructure for capital market activities. However, not only do we manage our own risks, but we also

Leasing for commercial customers has been a

support the Styrian Raiffeisen banks in managing

big topic over the last few years. In 2010, the focus

their risks.

was on “car financing”. This sector showed the largest gains with an increase of 13 %. We manage

In 2010, we developed another pillar for the

2,100 leasing contracts with a total leasing volume

refinancing of our bank by issuing “fundierte

of EUR 65 million.

Bankschuldverschreibungen” (covered bank bonds). These bonds help us to attract in particular national

In order to be even more customer-friendly, we

and international institutional customers looking for

offered an entirely new service product in 2010:

opportunities to invest in bonds or covered bonds.

Raiffeisen Online Leasing. This new product is a

What is unique is that the receivables we use in

feature of our popular ELBA Internet allowing our

our premium reserve stock come not only from the

customers to independently calculate their leasing

Landesbank but also from the entire Raiffeisen

offers for the car of their dreams at any time of the

Banking Group Styria. Thus, we enable the

day, 365 days a year and, in the best case, to lease

Raiffeisen Banking Group Styria to continue to be

a car right online.

a strong partner when it comes to mortgage and public sector financing and to offer its customers attractive conditions thanks to reasonable

TREASURY

refinancing.

Raiffeisen-Landesbank Steiermark is the only Styrian bank operating its own treasury. Interest

SECURITIES BUSINESS

rate hedging was one of several topics that our commercial customer sector and the capital

In 2010, our securities transactions developed in a

market/treasury sector were intensively and jointly

very satisfying way. Following the positive recovery

concerned with. Interest rate hedging increases

of the economy, the situation on the capital markets

the security of calculations and planning and thus

improved as well. Around the globe, economic

helps to keep financing costs on a low level.

activity revived, often supported by massive fiscal and monetary measures. Loan business recorded

By implementing “Front Arena“, a state-of-the-art

very good gains, which is particularly true for

trading and risk management system, Raiffeisen-

corporate bonds and the Raiffeisen-Landesbank

Landesbank Steiermark significantly expanded its

Steiermark issues. This atmosphere of change on

2010 ANNUAL REPORT

LEASING

35

the capital markets could also be felt in stock

PRIVATE CUSTOMERS

broking and funds transactions. As a result, our securities business recorded strong gains.

In 2010, our private customers had eleven bank

Our customer volume increased by 9 % to

branches at their disposal, ten in Graz and one

EUR 4.7 billion, the turnover on customer

in Frohnleiten. In addition, we operated the

accounts increased by 1.8 % to EUR 1.4 billion.

competence centres “Bauen & Wohnen” (Building & Living), “Musterhauspark” (Model Home Park) and “Raiffeisen UniCenter” (Raiffeisen University Center).

36

SHAREHOLDING

All our outlets achieved very good results. Demand, time and sight deposits increased by 16.51 % to EUR

Raiffeisen-Landesbank Steiermark is not only a

97.1 million. Compared to 2009, financing increased

large bank for commercial customers, but it also

by 13.65 % and reached EUR 328.5 million at the end

holds important shares such as those in the

of 2010. In 2010, savings deposits for private

Raiffeisen Zentralbank Österreich AG, the Landes-

customers accounted for EUR 395.5 million.

Hypothekenbank Steiermark AG and the Raiffeisen network banks in Hungary, Slovenia, Croatia and Bosnia-Herzegovina. Together they form the core

PRIVATE BANKING

of our shareholding portfolio. Last year, shares as shown by the books increased to about

Our sophisticated private customers benefit from

EUR 1.2 billion. In addition to these core shares in

our young Private Banking team in the Steirerhof

one-stop financial services businesses, we have

bank branch in Graz, where twelve employees

set ourselves the goal of providing medium-sized

provide their services to around 2100 customers.

businesses with equity capital in order to enable

The latest financial planning tools enable us to

them to reach new growth and innovation goals.

gain a comprehensive overview of our customers’

A finance company for medium-sized businesses

finances and in the end result in higher quality

helps in keeping shareholdings such as the one in

consulting for our sophisticated customers. The

the Vienna-based piano maker Joseph Brodmann

efforts of our Private Banking team led to increases

GmbH. A joint project of Raiffeisen-Landesbank

both in market share in this area and in customer

Steiermark and Waldverband Steiermark (Styrian

loyalty. In 2010, our assets under management

Forest Owners Association), Lignum GmbH tends

amounted to about EUR 400 million.

and manages forests for owners active in different industries.

Last year, local media frequently consulted our experts at Private Banking to estimate stock market

outcomes: in the area of life insurances with special

bank Steiermark has offered its customers a broad

interest rates (bonifizierte Lebensversicherung),

range of attractive bonds and investment products

we achieved a very positive annual result of

for a long time.

EUR 244.8 million (+4.5 %). In accident insurance business we recorded an increase of 7.5 %.

Customer loyalty also increased thanks to the highly frequented events organised by Private Banking – from capital market ratings to the exhibition opening

BUILDING SOCIET Y SAVINGS (BAUSPAREN)

37

of Hubert Schmalix’ paintings. One classical type of investment is saving money with a building society. Especially in turbulent times, PAYMENT TRANSACTIONS

secure building society savings contracts become extremely popular. Throughout Styria, more than

Both corporate and private customers use our

55,000 new building society savings contracts

payment transactions on a daily basis for purchases

were taken out in 2010. We are responsible for a

using an ATM card (Bankomat) or credit card or for

total of 310,000 contracts – a great success for all

payments via direct debit orders, standing orders

Raiffeisen banks in Styria.

or transfers. In 2010, we managed 114.1 million payment transactions, a 3 % increase compared to 2009. Due to the greater use of electronic

PROPERT Y DEVELOPMENT

banking (+5.7 %), one of our main focuses in 2010, paper-based payment transactions

Private clients who take out a loan very often need

declined from 8.1 million to 7.7 million (– 5.4 %).

it for building a house. Raiffeisen Bauträger & ProjektentwicklungsGmbH, a property and project development subsidiary of Raiffeisen-Landesbank

INSURANCE BUSINESS

2010 ANNUAL REPORT

development due to the fact that Raiffeisen-Landes-

Steiermark, has made housing dreams come true since 2010. The “Green Village” project constructs affordable

Reducing costs and personal financial security were

apartments in attractive, green locations. Beautiful

very important in 2010. They both go hand in hand.

apartments, functional ground plans, a lot of green

“More caution!” is the lesson we learned from the

and quiet, and distinctive forms make this innovative

most recent years of crisis; of course, this holds true

project one of a kind. The first building complexes are

in the traditional insurance business as well. In

being built in Fernitz and Graz-Mariagrün; others are

2010, we can take the credit for the following great

being prepared for the Styrian regions.

RAIFFEISEN MULTIFUNCTIONAL CENTRE

provider Comm-Unity, we replaced the existing ERP solution with a municipal SAP system for about

38

We do not build exclusively for others. We build for

650 municipalities. For another customer, we

us, too. In 2010 we decided to expand our location

networked 28 locations and took over the previously

in Raaba near Graz. By 2013, the Raiffeisen

existing network management. We are especially

Multifunctional Centre Styria will have been built on

pleased to have become the only bank IT service

a total area of 41,000 m². The most state-of-the-art

centre in Austria to receive ISO/IEC 20000 certifi-

high-security IT service centre in South Styria, it

cation. This officially confirms that the centre is

will feature training and event rooms, modern and

orientated towards clients and services to the

flexible office infrastructure, a cafeteria and dining

highest degree.

area and future-oriented infrastructure.

We think it is especially important to build eco-

RAIFFEISEN ASSOCIATION

logically. Waste heat from the IT service centre will be used for heating. In summer, groundwater

An association bank, Raiffeisen-Landesbank

will be used to cool the site and the façade will

Steiermark provides many services to the local

feature solar panels. Others talk about climate

Raiffeisen banks. The Raiffeisen banks are

protection; we take action.

supported both in their strategic and operational sales management. Organisational concepts are jointly developed and implemented. For example,

IT SERVICE CENTRE

we jointly worked out a concept for intensifying private customer care and commercial customer

An essential part of the new Raiffeisen Multifunctio-

care. The latter focuses on further increasing its

nal Centre will be the newly constructed IT service

demand-orientation and on treating our commercial

centre. In 2009, we incorporated our IT Service

customers holistically.

Centre into an independent company, the Raiffeisen Rechenzentrum Süd GmbH, in order to offer our competences in this field to a larger market. Thus,

LIQUIDIT Y EQUALISATION BOARD

2010 was all about establishing our service centre on the IT market.

In its function as the liquidity equalisation board

And we succeeded. We managed to acquire new

for the Styrian Raiffeisen banks, Raiffeisen-Landes-

customers and provide them with innovative IT

bank Steiermark understands how important it is

solutions. For example, for the municipal software

that refinancing rests on a broad base. For this

2011

strives for an external rating. Topics such as strategy, liquidity, capital resources, market

Increasing pressure caused by competition and

position, risk management or profitability play an

costs and the dynamic demands of the market

essential role for us. Ratings are given following a

require us to adapt the organisational framework

transparent and independent evaluation. Having a

more and more quickly. Thus, our goals for 2011 are

rating means we can expect to be compared

perfectly clear: switching to leaner organisational

objectively with the competition. Moreover, we can

structures and putting our customers even more

expect to strengthen our image and to safeguard

into the centre of our actions. Some call this very

our status as a customer bank.

ambitious; we think it is perfectly normal.

2010 ANNUAL REPORT

purpose, Raiffeisen-Landesbank Steiermark

39

IF YOU BUILD A HOME, YOU BELIEVE IN THE FUTURE. WE BELIEVE IN THE FUTURE AND HELP FAMILIES TO BUILD THE BEST HOME POSSIBLE.

OUR COMMITMENT TO SOCIETY

42

We have always seen ourselves as contributors

great contributions to organisations operating in

to society. We don’t do this because it is trendy or

the social sector. We supported the Graz-based

in fashion – we do it out of conviction. Because

“Odilien-Institut” (Institute for the Visually Impaired

Raiffeisen has always been committed to more than

and the Blind) and were also on board the large

just corporate goals.

Caritas fundraising drive in autumn.

Much of what we stand up for and what we are

The safety of society’s smallest members was once

in volved in contributes to the continuing develop-

again a topic in 2010. We cooperated closely with

ment of society, supports those who often don’t

“Bärenburg” Child Safety House at the Clinical

receive sufficient support and helps to make our

Centre in Graz and hope that in doing so we helped

world more beautiful, safer and more worth living in.

to reduce children’s accidents. With our series “mobil & sicher” (mobile & safe), we took on the dangers of

Last year, for example, we were very involved in

road traffic as well as drug prevention, since safety is

climate protection. We set a good example and

not just limited to road traffic.

tried to get other people interested in this topic since climate protection affects all of us.

Naturally nothing will change in terms of our commitment to society in 2011, for there are still a lot of

Because we know precisely that nobody can always keep on the sunny side of life, and because we know that fate can sometimes be very harsh, we also made

areas where it pays for us to get involved.

The year 2010 brought great challenges in the area of

of our times. In a second large project, we set up a

human resources. The crisis of the two previous

new cross-departmental sales management system

years left a significant mark on the banking world.

in order to perform even more powerfully on the

The requirements for banks have been greatly

market. In the future, it will have an important

expanded, not least by legislators and supervising

operational and strategic function in the entire

authorities. Parallel to this development, of course,

group. Finally, we worked intensively to develop our

only limited resources were and are available.

goals. In the end, the basis for the success of every

2010 ANNUAL REPORT

DEVELOPING GOOD HUMAN RESOURCES

company lies in managing employees via concrete As of 31 December 2010, 924 men and women were

goals and checking whether the goals that were set

employed at RLB. 36 employees started to work and

were also achieved.

15 employees retired. In 2010, we deliberately did not make any cuts in Three projects shaped human resources develop-

the area of training, which is of great significance

ment in 2010. First, we worked on arriving at a more

for the future of Raiffeisen-Landesbank Steiermark.

cost-conscious human resources management that

Only well-trained employees can guarantee our

is even more in line with demand. We saved money

success.

by using new solutions and applications and were able to increase efficiency. With our flexible working time model that was implemented in 2010, we adapted our company to better deal with the realities

47

RAIFFEISEN-L ANDESBANK IS A TEAM OF COMMITTED EMPLOYEES. WE ASKED ONE PERSON FROM EACH OF THE FIVE AREAS OF THE MANAGING BOARD TO REPRESENT THEIR RESPECTIVE AREA BEFORE THE CAMERA.

924 PEOPLE IN THE RAIFFEISENL ANDESBANK STEIERMARK GET THINGS MOVING FOR YOU.

Helmut ABERL • Birgit ABL ASSER • Gottfried ADAM • Gerald ADLER • Irmgard ADLER • Rosemarie ADLER • Thomas AGL ASSINGER • Der ya AKMAN • Daniela ALBRECHER • Wolfgang ALBRECHER • Karl ALLMER • Manfred ALTENSTRASSER • Sabine AMERSTORFER • Alois AMSCHL • Christine ANDERS • Hansjörg ARNDT • Peter AUER • Karin AUER-TARVAINEN • Ingrid AUGUSTIN • Gebhard AUNER • Silvia BACHLER • Anton BAIER • Karoline BARMÜLLER • Ulrike BARTH • Helmut BAUDENDISTEL • Robin BAUER • Sabine BAUER • Veronika BAUER • Christian BAUERNHOFER • Johann BAUERNHOFER • Alois BAUMANN • Anton BAUMGARTNER • Ewald BAUMGARTNER • Thorsten BAUMGARTNER • Veronika BAUMGARTNER • Gerhard BAUMHAKL • Friederike BECKER • Elisabeth BERGHOLD • Sigrid BERGMANN • Jürgen BERNSTEINER • Sigrid BILEK • Karl BINDER • Franziska BIRKER • Monika BIRNSTINGL • Reinhold BISCHOF • Siegfried BISCHOF • Eveline BL AINDORFER • Karin BL ASCHEK • Andrea BLODER • Andrea BODNER • Daniela BÖHM • Sabrina BORN • Hans-Jörg BORSTNAR • Heinz BRANDL • Eva-Maria BRANDNER • Gerhard BRANDSTÄT TER • Maria BREINER • Tanja BREITENBERGER • Irmgard BREITHUBER • Karin BRET TENTHALER • Franz BRET TERKLIEBER • Dzejn BRKIC • Heinz BRÜCKLER • Franz BRUNADER • Alexander BRUNNER • Christian BRUNNER • Ingrid BRUNNER • Anton BUCHBERGER • Ger t BUCHEGGER • Johannes BURGSTEINER • Claudia BURITSCH • Barbara CAPELL ARI • Markus CRESNAR • Elisabeth CSUK • Rober t CSUK • Silvo CVETKO • Franz CZENE • Stefan DAHM • Birgit DAMPFHOFER • Johann DAMPFHOFER • Tamara DANI • Jochen DEISS • Elisabeth DERLER • Johannes DERLER • Dimitrios DIMITRIOU • Mario DJUZELIC • Franz DOBLER • Mar tin DOLINAR • Norber t DOMENIG • Dorothea DOPPELHOFER • Rosemarie DOPPLER • Hannes DORNER • Helga DORNER • Katharina DRAGSCHITS -HAL AJ • Karl ECKHART • Maria EDELSBRUNNER • Reinhold EDELSBRUNNER • Ma ximilian EDER • Simone EDER • Mar tin EDLER • Stefanie EDLER • Michael EFFERL • Gernot EGGER • Günther EHRENREICH • Markus EIBISBERGER • Steffen EIBÖCK • Markus EISENHUT • Gerald EISNER • Gerhard EISNER • Ingrid EISNER • Irmgard EISSNER • Anna ELSNEG • Renate ELSTNER • Günter ENDERLE • Josef ENGELBOGEN • Eva ENGLER • Ladislaus ERDELY • Reinhard ERKINGER • Claudia ERNST • Elisabeth ERTL • Otto ESTERL • Andrea FASCHING • Josef FAST • Gerhard FEICHTER • Günther FEIERTAG • Dunja FEIGL • Kerstin FEIRER • Petra FELBER • Markus FELDGITSCHER • Josef FELDHOFER • Gerlinde FELGITSCHER • Roland FELGITSCHER • Adolf FERSTL • Norber t FIGER • Marina FILIPP • Doris FINK • Wolfgang FINK • Christian FLECHL • Cornelia FLECHL • Gerhard FLECK • Christine FLEISCHHACKER • Günther FLEISCHHACKER • Thomas FORCHE • Birgit FRANK • Wolfgang FREIBERGER • Stefan FREIDL • Florian FREISSMUTH • Petra FRITSCH • Elisabeth FRÖHLICH • Franz FUCHS • Marion FUCHS • Sabine FUCHS • Christine FÜRST • Cornelia FUNK • Isabella FURTLEHNER • Franz GAISCH • Rene GAISCH • Mar tin GALLI • Marianne GAMPERL • Daniela GANGOLY • Arnold GASSNER • Elisabeth GASSNER • Elmar GASSNER • Erna GASSNER • Günther GEIEREGGER • Ger t GENSER • Alessandro GEROMELL A • Eva GFRERRER • Michaela GIMPEL • Helmut GL AUNINGER • Karl GLEHR • Andreas GLET TLER • Andreas GLET TLER • Leila GLET TLER • Hans GOBLIRSCH • Karl GÖTSCHL • Eva GÖTSCHMAIER • Marlies GÖT ZL • Walter GÖT ZL • Roswitha GOGG • Elfriede GOISER • Patricia GOL AUTSCHNIG • Bernhard GOLLNER • Josef GOSCH • Edith GRABENHOFER • Judith GRABNER • Harald GRADWOHL • Werner GRAF • Mathilde GRAFONER • David GRASSMUGG • Dietmar GRAT Z • Joachim GRAT ZE • Johannes GRAT ZER • Ewald GREINIX • Mar tin GREINIX • Mar tina GRIESSLER • Bettina GRILL • Alexandra GRINSCHGL • Verena GRINSCHGL • Cornelia GROICHER • Ewald GROSS • Richard GROSS • Karl GROSSMANN • Birgit GROSZSCHEDL • Franz GROSZSCHEDL • Sabine GRUBBAUER • Andreas GRUBER • Anita GRUBER • Walter GRUBER • Charlotte GRUNDNER • Franz GSCHWEITL • Ilse GSPURNING • Elmira GULO • Helmut GUNGL • Ariane GUNHOLD • Hermine GUTJAHR • Daniela GÜTL • Theresia GUTMANN • Klaus GUT TMANN • Viktor HA AR • Christoph HA AS • Herber t HACKL • Andrea HADOLT • Katharina HÄNDEL • Gabriela HAID • Hermann HAIDACHER • Sieglinde HAIDACHER • Walter HAIDACHER • Jörg HALLEUX • Arndt HALLMANN • Anton HAMMER • Rudolf HANSELMAYER • Astrid HARLER • Gerlinde HARRANT • Andreas HARRER • Gerhard HARTINGER • Barbara HARTINGER-PODBOJ • Irmgard HASENBERGER • Doris HASEWEND • Christina HASIBA • Mario HAT Z • Walter HAT Z • Annemarie HAT ZL • Markus HAUPTMANN • Florian HAUSLEITNER • Tanja HAUSMANN • Andrea HA ZELMAYER • Thomas HA ZRATI • Markus HEFLER • Vinzenz HEHER • Heiko HELD • Marion HELFER • Claire HEMERY • Renate HERLER-ACHMÜLLER • Michael HERMANN • Stefan HERMANN • Wilhelm HERZER • Gabriele HET ZENDORF- ORESNIK • Markus HIEBLER • Mar tina HIERZENHOFER • Ingrid HIERZER • Sandra HILLBRAND • Katrin HINTEREGGER • Elisabeth HIPPACHER • Ernst HIPPACHER • Josef HIRSCHMANN • Gioia HL ATK Y • Gerhard HOCHSTRASSER • Walter HÖFER • Barbara HÖFLECHNER • Christian HÖFLER • Herber t HÖFLER • Siegfried HÖGL • Elvira HÖSEL • Brigitte HOFER • Andrea HOFMAIR • Susanne HOFMANN • Heriber t HOFMEISTER • Maria HOHENTHAL • Gerfried HOLD • Monika HOLL • Johann HOL Z APFEL • Eva HOL ZMANN • Margit HORBATH • Hermann HUBER • Johann HUBER • Meike HUDA • Daniel HUDL • Christian HUMPEL • Tobias HUSAR • Herber t HYDEN • Thomas IMENSEK • Sandra INTHALER • Gabriele JAINDL • Angela JAMBREC • Wolfgang JAMBREC • Wolfgang JAMMERNEGG • Christiana JANISCH • Mar tina JANISCH • Manfred JANSK Y • Albine JANTSCHER • Alexander JAUK • Johann JAUK • Margit JAUK • Sonja JAUK • Margit JAUT Z • Karin JEINDL • Mar tin JEINDL • Iris JENNE • Barbara JONACHER • Daniela K AGER • Monika K AHLBACHER • Andreas K AHR • Manfred K AHR • Renate K AHR • Eva K AHR-FRÖHLICH • Margareta K AINDL • Hildegard K AISERFELD • Gerhard K ALCHER • Lisbeth K ALCHER • Peter K ALCHER • Andreas K AMPER • Rosmarie K AMPER • Markus K AMRAT • Heidelinde K ANIK • Andrea K APFENSTEINER • Renate K ARABEL AS • Huber ta K ARNER • Natalie K ARNER • Rudolf K ARNETSCHNIGG • Karin K ASCHNIGG • Karin K ATSCHNIG • Gerhard K AUFMANN • Marion K AUFMANN • Ewald KERN • Michael KERN • Renate KERN • Sigrid KERNGAST • Beate KESSLER • Dieter KET TL • Michael KIEFER • Walter KIEFER • Sandra KIELHAUSER • Armin KIENREICH • Stefan KIENZL • Elisabeth KINDLHOFER • Christina KIRCHENGAST • Manfred KL AMPFER • Anton KL APSCH • Marianne KL ASNIC • Günter KLEINDL • Renate KLEINDL-POSCH • Brigitte KLINGSBIGEL • Dagmar KLÖCKL • Karin KLÖCKL • Siegfried KLOPF • Uwe KLOSA • Maria KNAPP • Maria KNAUHS • Elke KNEISSL • Georg KOCH • Gernot KOCH • Alber t KÖCK • Ernestine KÖCK • Johann KÖCK • Stephan KÖCK • Johann KÖSTL • Sigiber t KÖTSCHLER • Daniela KOFLER • Renate KOFLER • Brigitte KOGLER • Enrico KOGLER • Gerald KOGLER • Werner KOGLER • Helmut KOHL • Johann KOHL • Maria KOHL • Akim KOHLMAYR • Sabine KOINEGG • Karin-Gabriela KOLB • Maria KOLB • Renate KOLLEGGER-SPATH • Philipp KOLLER • Alfred KONRAD • Josef KONRAD • Thomas KORMANN • Harald KORSCHELT • Klaus KOT ZBECK • Gisela KRACH • Ulrike KRAINER • Eva KRAINZ • Manfred KRANKENEDL • Marco KRAUTNER • Anna KRA XNER • Astrid KRA XNER • Isabella KRA XNER • Thomas KRA XNER • Peter KREMSER • Franz KRENN • Rainer KRENN • Walter KRESBACH • Irene KRISPEL • Christian KRIT ZER • Nicole KROBATH • Marlies KROIS • Christian KROPF • Harald KROPIK • Franz KUHELNIK • Johannes KUMPITSCH • Petra KUMPITSCH • Mar tin KUNDEGRABER • Rober t KUNTNER • Christian KUPFER • Heinz KUPSCH • Brigitte KURZ • Alfred L ACKNER • Josef L ACKNER • Gernot L ADLER • Stefan L ADLER • Sanela L AGLER • Michael L ALLER • Nikolaus L ALLITSCH • Dietmar L AMBAUER • Johannes L AMMER • Christian L ANG • Rosa L ANG • Thomas L ANG • Detlev L ANGREITER • Josef L ANZ • Gabriele LECHNER • Johann LECHNER • Michaela LECHPAMMER • Bettina LEDERER • Helmut LEINDL • Andrea LEINER • Eleonore LEITGEB • Rene LEITNER • Alfred LELLECK • Irmgard LENGER • Friedrich LENGGER • Elfriede LENHARD • Josef LENHARDT • Hans-Jürgen LERCHBACHER • Katrin LESNIK • Christiane LET TMAYER • Uwe LE XNER • Elisabeth LIND • Susanne LIND • Gerhard LINDNER • Anita LIPP • Johann LOH • Barbara LOIT ZL • Roland LUBEJ • Christoph LUBI • Karin LURF • Bettina LUT TENBERGER • Gerald LUT TENBERGER • Heidemarie MACHER • Karl MACHER • Helene MADNER • Daniel MAIER • Günter MAIER-PA AR • Markus MAIR • Ger trude MAIT Z • Roswitha MAIT Z • Sabine MAJCAN • Sabine MALY • Brigitte MANDL • Gerhard MANN • Eva MARCHEL • Kur t MAROLD • Tanja MARTERER • Peter MARX • Ernst MASTNAK • Harald MATL • Margret MATLSCHWEIGER • Marianne MAT ZHOLD • Peter MAT ZHOLD • Andreas MAURER • Gerlinde MAURER • Ingrid MAURER • Walter MAURER • Doris MA XONES • Gerhard MAYER • Horst MAYER • Ursula MAYER • Walter MAYER • Paulus MAYR • Franz MEIREGGER • Iris MEISENBICHLER • Helmut MEISTER • Markus MEISTER • Hannes MEIXNER • Bernhard MELLIT ZER • Maria MENAPACE • Dagmar MERNONE • Heimo MESSNER • Christina MICHELI • Andreas MICHITSCH • Gordana MIHAL JEVIC • Manfred MINAUF • Anna MÖRTH • Johannes MÖRTH • Roswitha MOISES • Mario MONSCHEIN • Simone MONZ • Marin MORARU • Veronica MORARU • Verena MORO • Heide MOSDORFER • Christian MOSER • Doris MOSER • Heike MOSER • Marianne MOSER • Mar tin MOSER • Herber t MOT TER • Alexandra MÜHLBAUER • Gerald MÜLLNER • Claudia MÜLLNER-DISSAUER • Christian MÜNZER • Thomas MURG • Bernd MURTINGER • Maria NAGER • Ursula NAMOR • Beatrix NARATH • Christian NEBEL • Heinz NEBEL • Daniela NEMECEK • Sandra NEUBAUER • Kur t NEUHOLD • Eva NEURATHNER • Wolfgang NIEDERL • Katharina NIESNER • Christa NIGIT Z • Daniel NIKITSER • Roswitha NINAUS • Michaela NOVAK • Gabriele OBERER • Maria OBERHUBER • Christof OPRESNIK • Gerhard ORNIG • Wilhelm ORTNER • Andreas OSL AJ • Erich OSWALD • Gabriele PA AR • Anneliese PABI • Wolfgang PACHER • Matthias PACK • Ulfried PAIER • Annelies PAIERL • Gabriele PANZER • Herber t PAULITSCH • Sonja PAVLICEK • Veronika PEIER • Thomas PEINSITH • Dorothea PEINSIT T • Alois PEL ZMANN • Meike PERL • Sabrina PERSCHLER • Mar tina PESSENHOFER • Werner PETSCHNIK • Iris PFANNER • Klaus PFEIFER • Gregor PFNISS • Christian PICHLER • Daniela PICHLER • Elisabeth PICHLER • Marian PICHLER • Elisabeth PIERER • Eva PILGER-BUCHEGGER • Johannes PINEGGER • Mia-Ilena PINEGGER • Thomas PINTHER • Michael PINTSCHER • Ingrid PIRER • Ger t PIRKER • Her ta PIRSTINGER • Catherine PISTRICH • Monika PL ANINSCHITSCH • Stefan PL ASCHK A • Elisabeth PLEDL • Gerald PLEWA • Thomas PLODER • Sandra PLODERER • Bettina POBASCHNIG • Rudolf POCK • Christine PODMENIK • Gerhard PODMENIK • Gundula PODREPSEK-SCHWARZ • Richard PÖLLINGER • Elisabeth PÖLTL • Sandra PÖT TINGER • Rober t PÖT TLER • Dietmar PONGRAT Z • Michael PONTASCH -HÖRZER • Irena POPIC • Siegfried POSCH • Barbara POSTRUZNIK • Daniela POTOCNIK • Elisabeth PÖTSCH • Helmut POT ZINGER • Margareta PRANGL • Evelyn PRANTER • Ulrike PRATH • Harald PRATSCH • Irmgard PREDOTA • Franz PREITLER • Johannes PREM • Werner PRESSLER • Christina PRET TERHOFER • Bettina PUCHER • Gerhard PUCHER • Barbara PÜRSTL-SCHEIN • Ingrid PURRER • Wilhelmine PUSTER • Hannes QUAISER • Mar tin RADASCHITZ • Christina RADL • Gerhard RAHBERGER • Michael RAHM • Christine RAINBACHER • Randolf RAINER • Hannelore RANEGGER • Konrad RANNAK • Franz RAPPOLD • Nina RATH • Christa RAT TINGER • Regina RAUSCH • Petra RAUSCHENBERG • Klaudia RECHL • Waltraud RECHLING • Gerald REDER • Rolf REGUL A • Sonja REIHER • Irmgard REINGRUBER • Dieter REINISCH • Karl REINISCH • Maria REINISCH • Jürgen REINTHALER • Gerhard REISCHER • Her wig REISENHOFER • Manfred REISINGER • Franz REITER • Manfred REITER • Christa REMLER • Marianne RENHART • Erich RENZL • Barbara RESCH • Eva RICHTER-KERNREICH • Sabina RIECK-DILSK Y • Franz RIEDRICH • Hermann RIEGLER • Regina RIEGLER • Regina RINGHOFER-SCHWEIGLER • Mar tina RIT Z • Susanne RÖGER • Franz ROGI • Günther ROHLFING • Peter ROHRER • Edeltraud ROM -BUCHBERGER • Franz ROSENBERGER • Mar tin ROUBAL • Melanie ROYER • Gerald RUCKENSTUHL • Peter RUCKER • Petra RUDERER-KNOLLMAYR • Johann SACHS • Harald SACKL • Manuela SAFRAN • Ulrike SAGMEISTER • Sylvia SAILER • Chris SAL A • Monika SAL AWA • Ariane SAMEC - GAT TER • Gerhard SAMER • Anton SAMMER • Peter SAT TLER • Gerald SAURER • Christiane SAUSENG • Karen SAWAT ZK Y-BULLOCK • Rene SCHADEN • Elisabeth SCHADENBAUER • Johannes SCHÄFMANN • Daniel SCHAFLER • Herber t SCHAGER • Stefan SCHANDOR • Gabriele SCHANES -WALENTA • Daniela SCHANTL • Petra SCHEER • Reinhold SCHEER • Mar tina SCHENK • Erna SCHERZER • Elisabeth SCHEUCHER • Werner SCHEUCHER • Bernhard SCHEUERMANN • Andreas SCHIESTL • Elisabeth SCHIFFER • Marie-Theres SCHIGAN • Harald SCHISTER • Theresia SCHISTER • Manuela SCHL AG • Dietmar SCHL AR • Christian SCHL AT ZER • Mar tina SCHLEGL • Manfred SCHLIBER • Herber t SCHLÖGL • Margit SCHLÖGL • Rober t SCHMAL Z • Ursula SCHMER • Barbara SCHMID • Johannes SCHMIDBAUER • Hermann SCHMIED • Mar tin SCHMIERDORFER • Willibald SCHNABL • Gerhard SCHNEDLIT Z • Karl SCHNEEBACHER • Christina SCHNEIDER • Waltraud SCHNEIDER • Waltraud SCHNEIDER • Wolfgang SCHNIDER • Ernestine SCHOBER • Rober t SCHOBER • Gabriele SCHÖPFER • Johann Alois SCHOLLER • Thomas SCHORS • Helmut SCHOT TER • Josef SCHRAMMEL • Markus SCHRANGL • Daniela SCHREI • Rosemarie SCHREIBMAYER • Renate SCHREINER • Michael SCHRÖT TNER • Peter SCHRÖT TNER • Elisabeth SCHÜT ZENHÖFER • Daniela SCHUL Z • Helga SCHUSTER • Christian SCHWAB • Margit SCHWAB • Thomas SCHWABL • Elisabeth SCHWAIGER • Gerfried SCHWARZ • Iris SCHWARZ • Renate SCHWARZENEGGER • Er win SCHWEINZER • Margit SCHWEINZGER • Sonja SCHWIMMER • Johann SEEBACHER • Monika SEIDLER • Heidi SEINER • Markus SEISZ • Oliver SEME • Kjeld SENECA • Roderich SEUFZER • Gerald SIDAK • Brigitte SIEBENBÄCK • Jürgen SIMBÜRGER • Klemens SIMENKO • Markus SIMMERSTAT TER • Petra SIMO • Anton SINGER • Wolfgang SIX T • Tatjana SK ALE • Anita SKEDEL J • Armin SKELIC • Adela SMAJIC • Anton SONNLEITNER • Ursula SORGER • Sandra SORIT Z • Rene SPATH • Harald SPITALER • Eva SPIT ZER- GABRIEL • Anna-Maria SPREIT ZHOFER • Verena SPULLER • Monika STANGL • Helga STEGER • Peter STEGER • Peter STEINBERGER • Mario STEINER • Daniela STEINWENDER • Bernd STEINWIDDER • Christine STEIRER • Rudolf STEL ZER • Matthias STERN • Silvia STÖRI • Doris STOISER-NESTL • Jasmine STONI • Mar tin STOT TER • Siegmund STRACHWIT Z • Elisabeth STRALLHOFER • Herber t STRALLHOFER • Cornelia STRANZ • Elfriede STRAUSSBERGER • Peter STREIBL • Christina STREICHER • Andreas STRIEDNIG • Rudolf STROBEL • Christoph STROBL • Erich STROBL • Markus STROBL • Marco STROHMEIER • Sigrid STROHMEIER • Veronika STROHRIEGL • Florian STRYECK • Silke STUBENVOLL-PUFF • Sieglinde STURMER-KONRAD • Gerhard SUDI • Isabel SUPPAN • Klaus SUSCHNIGG • Elisabeth SUT TNIGG - GRUBER • Marianne SWATEK • Monika SWATON • Astrid SZL AMAR • Anton TACKNER • Gudrun TÄUBEL • Tamara TANFARA-RAK AR • Rober t TANTSCHER • Elke TARMANN • Bernhard TARTLER • Brigitte TA X • Maria TEMMEL • Franz TENGG • Susanne TERSANSKI • Liselotte TEUSCHLER • Edith THALER • Christian THEISSL • Evelyn THEISSL • Michael THIER • Rosalinde THIER • Dietmar THOSOLD • Klaudius THURMAIER • Walter TIEFENGRUBER • Julius TOTH • Thomas TRANTURA • Jenny TRAPPL • Sandro TRAUSSNIG • Siegfried TRÖSTER • Elisabeth TROHA • Alois TRUMMER • Bettina TRUMMER • Claudia TRUMMER • Siegfried TRUMMER • Johannes TSCHEMMERNEGG • Harald TSCHICK • Stefan TSCHIKOF • Ingrid UIT Z • Anton UNGER • Gerhard UNGER • Reinhold UNGER • Doris UNTERSTEINER • Manfred VALL ANT • Goran VASIL JEVIC -LOCH • Manuela VATERL • Christian VEITSBERGER • Bernd VERONIG • Mar tin VOITECH • Wilhelm VOLLER • Bernhard WAGNER • Gunther WAGNER • Mar tina WAGNER • Irmgard WAIDACHER • Anita WALCH • Werner WALCHER • Jörg WALDAUER • Daniela WALLNER • Karin WALTERSDORFER • Astrid WEBER • Johannes WEBER • Mar tin WEBER • Wilfried WEBERN • Johannes WEIDACHER • Alexander WEIGL • Werner WEINGRABER • Michael WEINGRILL • Gerhard WEINHANDL • Maria WEINHANDL-RÖCK • Werner WEINHOFER • Mar tina WEINZET TL • Elke WEISS • Heriber t WEISS • Horst WEISS • Walter WEISSENSTEINER • Karin WENDLER • Sabrina WERSCHIT Z • Bernhard WESENER • Gabriele WIENER • Rudolf WIENER • Rosa-Maria WIESER • Sabine WIESER • Ulrike WIESER • Evelyn WILDBACHER • Karin WILHELM • Doris WINKLER • Gerhard WINKLER • Sandra WINKLER • Beate WINKLER-KOLBL • Bernd WINTERLEITNER • Bernd WINTERLEITNER • Helga WIPPEL • Matthias WÜNSCHER • Ursula WUNDER • Renate WUNDERL • Nicole WURNITSCH • Sibylle YARBO • Josef Z ACHENEGGER • Birgit Z AUHAR • Ingrid Z AUNSCHIRM • Christina Z AUSNIG • Gabriele ZECHNER • Thomas ZEHETLEITNER • Mar tin ZEHETNER • Alexander ZERKOWIT Z • Waltraud ZIERSCH • Astrid ZIMMERMANN • Eva ZIRKL • Bianca ZITNIK • Sabine ZMUG • Wolfgang ZNIVA • Mar tin ZÖCH • Anna ZÖHRER • Michael ZÖL ZER • Peter ZÖRNER • Daniela ZOT TER • Ingrid ZÜGNER

What would Styria be without its events, concerts

Landesmusikfest der Blasmusik (Styria Wind Music

and matches, without its associations and organi-

Festival), the Jazzwerkstatt (Jazz Festival) and in the

sations that see to it that athletic, cultural and other

film project “Der Grazer Schlossberg“ ( The Graz

events take place, events that bring people together

Schlossberg). Concerts by David Guetta, Elton John,

and ultimately contribute to Styria being an interes-

and Sido as well as the Grazer Stadtfest (Graz City

ting province worth living in? It would be poorer off!

Festival) and the Seefesttage Music Festival on Lake

Sponsors who provide support are necessary to

Schwarzl also received our support.

2010 ANNUAL REPORT

ENABLING SUCCESS

make this all possible. Raiffeisen-Landesbank and the entire Raiffeisen Banking Group proved to be

In sport, we entered into a new partnership with

great sponsors in Styria in 2010. We were involved in

the handball players of the handball team HSG

all areas of a person’s life. We would like to give you

Raiffeisen Bärnbach-Köflach in 2010. One special

several examples:

event was the public screening of the FIFA World Cup

In the area of academics, we sponsored the UniGraz-

in South Africa in Graz’s Pfauengarten park.

Card, supported the Alumni Association of the University of Graz and donated a lecture hall to the Uni-

Our perennial events took place once again in 2010:

versity of Leoben.

the bicycle helmet campaign, “Kinder ins Theater”

Along with the Styrian Raiffeisen banks, we were

(Children to the Theatre) and the series “mobil &

once again a main sponsor of the styriarte in

sicher” (mobile & safe).

2010. In addition, we were involved in Musikverein für Steiermark (Music Association for Styria), the

51

IF YOU AIM HIGH, YOU NEED A PARTNER YOU CAN RELY ON. A PARTNER LIKE RAIFFEISEN WHO HOLDS THE SAFETY ROPE.

RAIFFEISEN BANKING GROUP STYRIA FACTS AND FIGURES

The Raiffeisen Banking Group Styria is an associa-

the demand for comprehensive consulting. We

tion of a total of 88 independent Raiffeisen banks

quickly adapted to meet this demand, developing

with 337 bank branches throughout Styria: from Bad

and implementing new strategic consulting concepts

Aussee to Spielfeld and from Schladming to Neudau.

and tools in 2010. And success was not long in

In 2010, our banking group serviced more than

coming: Not only did the number of consultations

800,000 clients and is thus Styria’s number one local

increase, but we also acquired nearly 30,000 new

financial services provider. In addition, Raiffeisen is

clients.

2010 ANNUAL REPORT

GETTING THINGS MOVING IN THE RAIFFEISEN ASSOCIATION

Raiffeisen doesn’t just provide its services to clients in Styria. We accompany them wherever they

Even a market leader has to adapt to new circum-

are drawn. To this end, we rely on our extensive

stances in good time. This is the ultimate secret of all

Raiffeisen network consisting of banks in 17 coun-

successful businesses. Yesterday‘s thoughts are

tries in Central and Eastern Europe. In the Raiffeisen

tomorrow‘s

successes;

today‘s

strategies

are

tomorrow‘s chances for success.

network

banks,

Styrian

businesses

encounter

Austrian banking know-how and thus the familiar

57

2009

88

88

337

336

501,564

506,561

1,132

1,136

Staff members

3,109

3,093

DEPOSITS

103,2

103,2

Number of Raiffeisen banks Number of Raiffeisen bank branches (incl. RLB Stmk AG) Members Functionaries

market leader in Styria not only in number of clients but also in volume.

2010

58

Initial deposits

12,219 million

12,073 million

Savings deposits

8,783 million

8,848 million

Demand, time and foreign currency deposits

3,436 million

3,225 million

ACCOUNTS Number of savings accounts Number of current accounts

162,6 1,120,132

602,088

589,199

13,9

13,9

Balance of building society deposits

908 million

870 million

provide our clients with the best possible services

Balance of building society loans

623 million

602 million

and support them in all their undertakings. Over the

Number of building loan contracts

311,150

307,714

last couple of years, there has been a sharp rise in

CUSTOMER SECURITIES

services they are used to at home. A taste of home It has always been Raiffeisen Styria’s top priority to

abroad.

BUILDING SOCIETY SAVINGS

162,6 1,104,549

Number of securities deposits

102,213

96,674

4,646 million

4,295 million

275,283

267,514

389 million

391 million

Assessed sum insured

4,930 million

4,897 million

Total volume of surrender values

1,371 million

1,285 million

12,000 million

11,552 million

Securities holdings LIFE INSURANCE Number of contracts Calculated annual premiums

LOANS (not incl. building society loans) Amounts in Euro

RAIFFEISENL ANDESBANK STEIERMARK Kaiserfeldgasse Annenstraße Herrgottwiesgasse Moserhofgasse Ragnitz St. Leonhard-LKH Steirerhof Theodor-Körner-Straße Tummelplatz Zinzendorfgasse Frohnleiten ADMONT Admont Altenmarkt bei St. Gallen Ardning Landl St. Gallen ANGER-PUCHKOGLHOF Anger Koglhof Lebing Puch bei Weiz BAD RADKERS BURG-KLÖCH Bad Radkersburg Klöch BIRKFELD - OBERES FEISTRITZ TAL Birkfeld Fischbach Gasen Miesenbach Ratten Rettenegg St. Kathrein am Hauenstein Strallegg BREITENAU Breitenau DECHANTS KIRCHEN-PINGGAU Dechantskirchen Pinggau St. Lorenzen am Wechsel Schäffern

DEUTSCHL ANDS BERG DeutschlandsbergRaiffeisenstraße DeutschlandsbergHauptplatz Frauental St. Martin im Sulmtal EDELSCHROT T Edelschrott Hirschegg EGGERSDORF BEI GRA Z Eggersdorf bei Graz Kumberg St. Radegund EIBISWALD ST. OSWALD Eibiswald Aibl St. Oswald ob Eibiswald FEHRING-ST. ANNA AM AIGEN Fehring Kapfenstein Lödersdorf St. Anna am Aigen FELDBACH-BAD GLEICHENBERG Feldbach Bad Gleichenberg Mühldorf FELDKIRCHENK ALSDORF Kalsdorf Feldkirchen FÜRSTENFELD Fürstenfeld Altenmarkt Bad Blumau Burgau Loipersdorf bei Fürstenfeld Therme Loipersdorf Übersbach

Großklein Heimschuh Kitzeck im Sausal St. Andrä im Sausal GLEISDORF Gleisdorf-Florianiplatz Gleisdorf-LudwigBinder-Straße Gleisdorf-Neugasse St. Margarethen an der Raab Sinabelkirchen

Aigen im Ennstal Irdning Kleinsölk Pruggern Stainach Stein an der Enns Trautenfels

JUDENBURG Judenburg-Hauptplatz Judenburg-Burggasse Möderbrugg Oberzeiring St. Georgen ob Judenburg Unzmarkt

GROSS ST. FLORIANWET TMANNSTÄT TEN Groß St. Florian Wettmannstätten

K AINDORF Kaindorf

GNAS Gnas

GROSSSTEINBACH Großsteinbach Großhartmannsdorf

KIRCHBERGEDELSBACH Kirchberg an der Raab Edelsbach bei Feldbach

GRATKORN Gratkorn Deutschfeistritz Peggau Übelbach

GROSSWILFERS DORF Großwilfersdorf Hainersdorf Söchau

GRAT WEIN Gratwein Judendorf-Straßengel St. Oswald bei Plankenwarth

HALBENRAINTIESCHEN Halbenrain Tieschen

GRA Z-ANDRITZ Graz-Andritz Graz-Augasse Graz-St.-Veiter-Straße Thal GRA Z-MARIATROST Graz-Mariatrost Graz-Geidorf Graz-Mariagrün GRA Z-ST. PETER Graz-St. Peter Graz-Liebenau Graz-Schillerplatz Hart bei Graz Raaba

GAMLITZ Gamlitz Ehrenhausen

GRA Z-STRASSGANG Graz-Kärtner-Straße Graz-Alte Poststraße Graz-Puntigam Graz-StraßgangerStraße Graz-WetzelsdorferStraße Seiersberg SCS Seiersberg

GLEINSTÄT TEN Gleinstätten

GRÖBMING Gröbming

HARTBERG Hartberg St. Johann in der Haide Schildbach HATZENDORFUNTERL AMM Hatzendorf Unterlamm HAUSMANNSTÄT TEN Hausmannstätten Fernitz Gössendorf Vasoldsberg HEILIGENKREUZKIRCHBACH Kirchbach in der Steiermark Heiligenkreuz am Waasen HITZENDORF Bankstelle Hitzendorf Beratungscenter Hitzendorf ILZ Ilz Nestelbach im Ilztal Ottendorf

KNIT TELFELD Knittelfeld Gaal Großlobming Kobenz St. Lorenzen St. Marein Spielberg LEIBNITZ Leibnitz Neutillmitsch Wagna LEOBEN-BRUCK Kapfenberg Bruck an der Mur Eisenerz Hieflau Leoben Niklasdorf Pernegg Radmer St. Katharein an der Laming St. Peter-Freienstein Tragöß Trofaiach Vordernberg LEUTSCHACHOBERHA AG Oberhaag Arnfels LeutschachMarburger Straße Leutschach-Schloßberg St. Johann im Saggautal

LIEBOCH-STAINZ Stainz Lannach Lieboch Tobelbad LIESINGTAL Mautern Kalwang Kammern im Liesingtal St. Michael ob Leoben Wald am Schoberpaß LIEZEN Liezen Lassing Selzthal Weißenbach bei Liezen Wörschach LIGIST-ST. JOHANN Ligist KrottendorfGaisfeld St. Johann ob Hohenburg MARIA ZELLERL AND Mariazell Gußwerk Mitterbach am See Wildalpen MARKT HARTMANNSDORF Markt Hartmannsdorf MIT TLERES MÜRZTAL Krieglach Allerheiligen-Mürzhofen Kindberg Mitterdorf-Wartberg Stanz im Mürztal Veitsch MOOSKIRCHENSÖDING Mooskirchen Söding MURAU Murau-Bundesstraße Krakaudorf MurauAnna-Neumann-Straße Ranten St. Georgen ob Murau St. Lambrecht Schöder Stadl an der Mur

MURECK Mureck Deutsch Goritz Gosdorf Lichendorf Mettersdorf am Saßbach St. Peter am Ottersbach NESTELBACHST. MAREINL ASSNITZHÖHE Nestelbach Schemerlhöhe Laßnitzhöhe St. Marein bei Graz NEUMARKTSCHEIFLING Neumarkt Mühlen Scheifling NÖRDLICHE OSTSTEIERMARK Grafendorf Eichberg Lafnitz Mönichwald St. Jakob im Walde Waldbach Wenigzell OBDACHWEISSKIRCHEN Obdach Weißkirchen OBERES MÜRZ TAL MürzzuschlagGrazer Straße MürzzuschlagStadtplatz Kapellen an der Mürz Langenwang Neuberg an der Mürz Spital am Semmering ÖBL ARN Öblarn Donnersbach St. Martin am Grimming PALDAU-STUDENZENEICHKÖGL Studenzen Paldau

PASSAIL Passail Fladnitz-Teichalm Gutenberg an der Raabklamm St. Kathrein am Offenegg Semriach PISCHELSDORFSTUBENBERG Pischelsdorf Hirnsdorf Stubenberg PÖLL AUVORAU Pöllau-Raiffeisenplatz Pöllau-Hauptplatz Vorau PÖLSTAL Fohnsdorf Hohentauern Pöls St. Johann am Tauern Zeltweg PREDINGHENGSBERGST. NIKOL AI/S. Preding Hengsberg St. Nikolai im Sausal REINST. BARTHOLOMÄSTIWOLL St. Bartholomä Rein Stiwoll RIEGERSBURGBREITENFELD Riegersburg Breitenfeld ST. GEORGEN AN DER STIEFING St. Georgen an der Stiefing Ragnitz ST. LORENZEN IM MÜRZ TAL St. Lorenzen im Mürztal St. Marein im Mürztal

ST. MARGARETHENSECK AU St. Margarethen bei Knittelfeld Seckau ST. RUPRECHT AN DER RA AB St. Ruprecht an der Raab ST. STEFAN- JAGERBERG-WOLFSBERG St. Stefan im Rosental Jagerberg Wolfsberg im Schwarzautal ST. STEFANKRAUBATH St. Stefan ob Leoben Kraubath SCHILCHERL AND St. Stefan ob Stainz Bad Gams St. Josef Wildbach SCHL ADMINGRAMSAU-HAUS Schladming Aich-Assach Haus im Ennstal Ramsau am Dachstein SCHWANBERG Schwanberg STALLHOFEN Stallhofen Södingberg STEIRISCHES SALZK AMMERGUT Bad Mitterndorf Bad Aussee Pichl-Kainisch Tauplitz STRADEN Straden STRASS -SPIELFELD Straß Gabersdorf St. Nikolai ob Draßling St. Veit am Vogau Spielfeld

TEUFENBACHOBERWÖLZST. PETER A. K. Teufenbach Mariahof Nieder wölz Ober wölz St. Peter am Kammersberg Schönberg-Lachtal THERMENL AND Sebersdorf Bad Waltersdorf Neudau TRIEBEN Trieben Gaishorn Rottenmann TURNAU-AFLENZETMISSL Turnau Aflenz Kurort Etmißl UNTERPREMSTÄT TEN Unterpremstätten Dobl Wundschuh VOITSBERG Voitsberg Bärnbach Geistthal Kainach bei Voitsberg Köflach Krems Modriach Rosental an der Kainach St. Martin am Wöllmißberg WEIZ Weiz Heilbrunn Weiz-Center Süd WIES Wies Pölfing-Brunn WILDON-LEBRING Wildon Allerheiligen bei Wildon Lebring Weitendorf

OUR SOCIETY STILL RELIES ON FOSSIL ENERGY SOURCES. HOWEVER, THE TREND IS TOWARDS RENEWABLE ENERGY. TRENDSETTER SOLID SHOWS WHERE THE FUTURE LIES.

62

2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISENL ANDESBANK STEIERMARK AG

ASSETS, BALANCE SHEET AS OF 31 DECEMBER 2010 PREVIOUS YEAR IN THOUSAND EUR

EUR 1

Cash in hand and credit balance at central banks and postal giro offices

2

Debt instruments of public authorities and bills permitted for refinancing with central bank a) debt instruments of public authorities and similar securities b) bills permitted for refinancing with central banks

3

195,978,631.31

185,521

185,521

0.00

0 3,124,314,961.63

296,650,476.51 2,827,664,485.12

2,979,079 290,126 2,688,953

4

Receivables from customers

3,193,320,717.88

3,166,393

5

Bonds and other fixed-interestbearing securities

1,385,262,611.55

1,508,598

a) from public issuers b) from other issuers including: own bonds

0.00 1,385,262,611.55 53,656,423.54

359 1,508,239 91,249

6

Shares and other non-fixed interest securities

255,880,900.58

94,676

7

Shareholdings

636,510,599.30

619,249

including: in credit institutions 8

9

Intangible fixed assets

10

Tangible assets including: land and buildings used by the credit institution for its own activity

11

15,404,856.92

Shares in affiliated companies including: in credit institutions

64

84,361

195,978,631.31

Receivables from credit institutions a) payable on demand b) other receivables

61,669,632.34

556,851,924.58 111,222,000.00

12

Other assets

13

Subscribed capital called in, but not paid in yet

14

Deferred expenses and accrued income TOTAL ASSETS

547,946 133,357

452,686.79

683

20,785,463.06

22,199

14,990,232.22

Own stocks or shares, as well as shares in a controlling or majority holding company including: par value

14,155

15,979

0.00 0.00

0 0

125,777,170.93

177,105

0.00

0

9,905,394.44

4,703

9,566,710,694.39

9,390,517

LIABILITIES, BALANCE SHEET AS OF 31 DECEMBER 2010 PREVIOUS YEAR IN THOUSAND EUR

EUR Liabilities to credit institutions a) payable on demand b) with an agreed term or period of notice 2

4

Other liabilities

5

Deferred income and accrued expenses

6

Provisions a) provisions for severance payments b) provisions for pensions c) provisions for taxes d) other provisions

4,384,577 1,552,099 2,832,477

1,519,973,409.28

1,538,637

514,218,780.57

544,297

0.00

0

514,218,780.57 1,005,754,628.71

544,297 994,339

822,168,120.89

792,462

183,586,507.82

201,877

Debts evidenced by certificates a) debt securities in issue b) other debts evidenced by certificates

6a

1,559,594,153.70 2,855,571,117.54

Liabilities to customers a) Savings deposits including: aa) payable on demand bb) with an agreed term or period of notice b) other liabilities including: aa) payable on demand bb) with an agreed term or period of notice

3

4,415,165,271.24

2,566,731,539.66 824,540,945.00 1,742,190,594.66

2,513,178 887,471 1,625,707

87,780,514.49

74,198

4,199,479.01

3,340

92,582,133.34 17,835,090.22 15,055,922.76 311,788.04 59,379,332.32

49,831 17,359 14,500 549 17,421

Fund for general banking risks

0.00

0

7

Subordinated liabilities

0.00

0

8

Supplementary capital

9

Subscribed capital

10

Capital reserves a) appropriated b) unappropriated

11

51,300 135,297

409,248,887.39 334,248,941.85 74,999,945.54

Retained earnings a) legal reserve b) statutory reserves c) other reserves including: appropriated reserves, according to § 103 no. 12c of the Federal Banking Act (BWG; Federal Law Gazette 532/93), according to § 225 paragraph 5 of the Austrian Code of Enterprises (UGB)

31,343,188.38 135,297,035.00

371,748 334,248 37,499

192,113,240.85

65 158,366

0.00 0.00 192,113,240.85

0 0 158,366

8,306,975.36

8,306

0.00

0

12

Liability reserve according to § 23 paragraph 6 of the Federal Banking Act (BWG)

13

Balance sheet profit/loss

12,016,509.42

9,485

14

Untaxed reserves

13,325,586.33

13,620

a) valuation reserve on the basis of special depreciations b) other untaxed reserves, including: aa), bb) investment allowance according to § 10 of the 1988 Income Tax Act (EStG 1988), cc), dd) transfer reserve according to § 12 of the 1988 Income Tax Act (EStG 1988) TOTAL LIABILITIES

86,933,900.00

13,325,586.33 0.00

86,933

13,620 0

9,566,710,694.39

2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG

1

9,390,517

ITEMS

BALANCE SHEET AS OF 31 DECEMBER 2010 PREVIOUS YEAR IN THOUSAND EUR

EUR ASSETS 1

Foreign assets

1,530,312,887.45

1,667,055

308,917,603.03

283,453

LIABILITIES 1

Contingent liabilities including: a) acceptances and liabilities arising from the endorsement of rediscounted bills b) liabilities arising out of guarantees and assets pledged as collateral security

2

3

Liabilities from trust transactions

4

Eligible own funds according to § 23 paragraph 14 of the Federal Banking Act (BWG) including: own funds according to § 23 paragraph 14 no. 7 of the Federal Banking Act (BWG)

5

0

307,044,601.44

281,580

Credit risks including: liabilities arising out of sale and repurchase transactions

66

0.00

774,425,905.78 0.00

including: required own funds according to § 22 paragraph 1 no. 1 and 4 of the Federal Banking Act (BWG) 6

Foreign liabilities

7

Hybrid capital according to § 24 paragraph 2 no. 5 and 6 of the Federal Banking Act (BWG)

0 0.00

0

874,656,283.73

808,571

15,704,000.00

Required own funds according to § 22 paragraph 1 of the Federal Banking Act (BWG)

1,122,761

10,476

444,071,850.00

428,367,850.00

426,220

415,744 1,134,051,885.23

1,032,918

0.00

0

L AYOUT OF THE PROFIT AND LOSS STATEMENT

LAYOUT OF THE PROFIT AND LOSS STATEMENT PREVIOUS YEAR IN THOUSAND EUR

EUR Interest and similar income including: from fixed-interest-bearing securities 2

Interest and similar expenses

I

NET INTEREST INCOME

3

Income from securities and shareholdings a) income from shares, other holdings and non-fixed-interest securities b) income from shareholdings c) income from shares in affiliated companies

188,696,003.51 48,037,626.45

220,105 44,482

–136,063,261.79

–189,167

52,632,741.72

30,938

60,349,455.36

97,876

4,149,501.59 41,086,985.32

5,173 39,489

15,112,968.45

53,213

4

Commission earnings

39,260,763.57

36,406

5

Commission expenses

–14,110,672.08

–12,445

6

Income/expenses from financial transactions

6,639,570.64

8,436

7

Other operating income

42,074,832.83

42,672

II

OPERATING INCOME

186,846,692.04

203,885

8

General administrative expenses

–87,180,570.49

– 87,067

a) personnel expenses including: aa) salaries and wages bb) expenses relating to statutory social insurance contributions, payroll-related contributions, and compulsory contributions cc) other social expenses dd) expenses relating to company pension funds and pensions paid ee) allocation to the pension reserve ff) expenses relating to severance payments and contributions to the company staff provision funds b) other administrative expenses (operating expenses)

–54,102,867.28

– 53,111

–38,496,365.81

–38,384

–9,951,442.66 –1,047,155.01

– 9,905 –1,026

–2,620,880.86 3,242.01

–2,914 1,010

–1,990,264.95

–1,892

–33,077,703.21

–33,955

2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG

1

67

PREVIOUS YEAR IN THOUSAND EUR

EUR 9

Valuation allowances on assets in asset items 9 and 10

–2,865,612.73

–3,121

10

Other operating expenses

–1,808,385.83

–1,594

III

OPERATING EXPENSES

–91,854,569.05

–91,783

IV

OPERATING PROFITS

94,992,122.99

112,102

11/ 12

Balance from valuation allowances on receivables and allocations to provisions relating to contingent liabilities as well as income from the reversal of valuation allowances on receivables and from provisions relating to contingent liabilities and credit risks

–15,341,548.90

– 69,033

13/ 14

Balance from valuation allowances on securities that are assessed like financial assets, as well as on shareholdings and shares in affiliated companies, as well as income from valuation allowances on securities that are assessed like financial assets, as well as on shareholdings and shares in affiliated companies

–34,415,847.96

5,080

45,234,726.13

37,987

0.00

0

V

PROFIT FROM ORDINARY ACTIVITIES

15

Extraordinary income including: withdrawals from the fund for general banking risks

16

Extraordinary expenses including: allocations to the fund for general banking risks

68

0.00

0 0.00

0.00

0 0

17

Extraordinary profit or loss (subtotal from items 15 and 16)

0.00

0

18

Taxes on income and revenues

–305,452.00

–242

19

Other taxes, unless shown in item 18

538,750.96

23

VI

ANNUAL NET PROFIT/ ANNUAL SHORTFALL

45,468,025.09

37,767

20

Changes in reserves

–33,451,515.67

–28,282

including: allocation to liability reserve release of liability reserve VII

ANNUAL PROFIT/ANNUAL LOSS

21

Profit/loss carried forward

VIII

BALANCE SHEET PROFIT/ BALANCE SHEET LOSS

0.00 0.00

0 0 12,016,509.42

9,485

0.00

0

12,016,509.42

9,485

STATEMENT OF ALL LEGAL REPRESENTATIVES

We confirm to the best of our knowledge that the financial statements prepared in accordance with the relevant accounting standards present a true and fair view of the company’s net assets, financial position and earnings situation. The management report gives a true and fair view of the development and performance of the business and position of the company, together with a description of the principal risks and uncertainties the company faces.

Graz, 4 April 2011

The Managing Board: CEO Markus MAIR – Chairman of the Managing Board Friedrich LENGGER – Deputy Chairman of the Managing Board Arndt HALLMANN – Member of the Managing Board Johann JAUK – Member of the Managing Board Martin JEINDL – Member of the Managing Board

DREAMS ARE THERE TO COME TRUE. WE HELP YOU MAKE YOUR DREAM A REALITY.

AUDIT CERTIFICATE

REPORT ON THE ANNUAL FINANCIAL STATEMENTS I have audited the attached annual financial statements of Raiffeisen-Landesbank Steiermark AG, Graz, together with the underlying accounting records, for the financial year from 1 January 2010 to 31 December 2010. These annual financial statements include the balance sheet as of 31 December 2010, the profit and loss statement for the financial year ending on 31 December 2010, and the notes.

RESPONSIBILIT Y OF THE LEGAL REPRESENTATIVES FOR THE ANNUAL FINANCIAL STATEMENTS AND THE UNDERLYING ACCOUNTING RECORDS The accounting records as well as the preparation and contents of the financial statements are the responsibility of the company’s legal representatives. They shall present a true and fair view of the company’s net assets, its financial position and earnings situation pursuant to Austrian commercial and banking laws. This responsibility includes the design, implementation and maintenance of an internal control system, insofar as this is relevant to the preparation of the annual financial statements and the presentation of a true and fair view of the company’s net assets, its financial position and earnings situation, so that these statements are free of material misstatements, whether due to intentional or unintentional mistakes. It also includes choosing and applying suitable accounting and valuation methods and carr ying out estimates that appear appropriate under the existing circumstances.

RESPONSIBILIT Y OF THE ANNUAL AUDITOR AND DESCRIPTION OF THE T YPE AND SCOPE OF THE LEGALLY REQUIRED AUDIT My responsibility is to express an opinion on these financial statements on the basis of my audit. I have performed my audit in accordance with the statutor y regulations and professional auditing principles generally accepted in Austria. These standards require that I comply with the rules of the profession and plan and conduct the audit so as to obtain reasonable assurance that the financial statements are free from material misstatement. The audit includes carr ying out audit procedures in order to obtain audit evidence supporting the amounts and other disclosures contained in the financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his/her estimation of the chance that a material misstatement has been made, whether due to intentional or unintentional mistakes. When estimating the level of this risk, the auditor takes the internal control system into consideration, insofar as it is of significance for preparing the annual financial statements and providing a true and fair view of the company‘s net assets, financial position and earnings situation, in order to determine the appropriate audit procedures under the circumstances. The auditor does not, however, give an opinion on the effectiveness of the company’s internal control system. An audit also includes evaluating the adequacy of the accounting and valuation policies used and the accounting estimates made by the legal representatives, as well as evaluating the overall presentation of the financial statements.

72

I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion.

AUDIT OPINION My audit did not give rise to any objections. Based on the results of my audit, the annual financial statements, in my opinion, present fairly, in all material respects, a true and fair view of the net assets and financial position of the company as of 31 December 2010, and of its earnings situation for the financial year from 1 Januar y 2010 to 31 December 2010 in accordance with the accounting standards generally accepted in Austria.

STATEMENTS ON THE MANAGEMENT REPORT According to the statutor y regulations, it shall be determined whether the management report is consistent with the financial statements and whether the other disclosures made in the management report do not give rise to a false idea of the position of the company. The audit certificate shall also contain a statement on whether the management report is consistent with the financial statements and whether the disclosures pursuant to § 243a of the Austrian Code of Enterprises (UGB) are accurate. In my judgment, the management report is consistent with the financial statements. The disclosures pursuant to § 243a of the Austrian Code of Enterprises (UGB) are accurate. Vienna, 4 April 2011 Auditor appointed by the Austrian Raiffeisen Association: Christian LOICHT – Chartered Accountant

These financial statements containing my audit certificate may only be published or disseminated in the version I audited. For differing versions (e.g. abridged versions or translations into foreign languages) the regulations of § 281 paragraph 2 of the Austrian Code of Enterprises (UGB) apply.

AUDIT CERTIFICATE

REPORT ON THE ANNUAL FINANCIAL STATEMENTS We have audited the attached annual financial statements of Raiffeisen-Landesbank Steiermark AG, Graz, together with the underlying accounting records, for the financial year from 1 January 2010 to 31 December 2010. These annual financial statements include the balance sheet as of 31 December 2010, the profit and loss statement for the financial year ending on 31 December 2010, and the notes.

RESPONSIBILIT Y OF THE LEGAL REPRESENTATIVES FOR THE ANNUAL FINANCIAL STATEMENTS AND THE UNDERLYING ACCOUNTING RECORDS

RESPONSIBILIT Y OF THE ANNUAL AUDITOR AND DESCRIPTION OF THE T YPE AND SCOPE OF THE LEGALLY REQUIRED AUDIT Our responsibility is to express an opinion on these financial statements on the basis of our audit. We have performed our audit in accordance with the statutor y regulations and professional auditing principles generally accepted in Austria. These standards require that we comply with the rules of the profession and plan and conduct the audit so as to obtain reasonable assurance that the financial statements are free from material misstatement. The audit includes carr ying out audit procedures in order to obtain audit evidence supporting the amounts and other disclosures contained in the financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his/her estimation of the chance that a material misstatement has been made, whether due to intentional or unintentional mistakes. When estimating the level of this risk, the auditor takes the internal control system into consideration, insofar as it is of significance for preparing the annual financial statements and providing a true and fair view of the company‘s net assets, financial position and earnings situation, in order to determine the appropriate audit procedures under the circumstances. The auditor does not, however, give an opinion on the effectiveness of the company’s internal control system. An audit also includes evaluating the adequacy of the accounting and valuation policies used and the accounting estimates made by the legal representatives, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

AUDIT OPINION Our audit did not give rise to any objections. Based on the results of our audit, the annual financial statements, in our opinion, present fairly, in all material respects, a true and fair view of the net assets and financial position of the company as of 31 December 2010, and of its earnings situation for the financial year from 1 Januar y 2010 to 31 December 2010 in accordance with the accounting standards generally accepted in Austria.

STATEMENTS ON THE MANAGEMENT REPORT According to the statutor y regulations, it shall be determined whether the management report is consistent with the financial statements and whether the other disclosures made in the management report do not give rise to a false idea of the position of the company. The audit certificate shall also contain a statement on whether the management report is consistent with the financial statements and whether the disclosures pursuant to § 243a paragraph 2 of the Austrian Code of Enterprises (UGB) are accurate. In our judgment, the management report is consistent with the financial statements. The disclosures pursuant to § 243a paragraph 2 of the Austrian Code of Enterprises (UGB) are accurate. Linz, 4 April 2011 KPMG Austria GmbH Wirtschaftsprüfungs- und Steuerberatungsgesellschaft Ulrich PAWLOWSKI – Chartered Accountant Ernst PICHLER – Chartered Accountant

2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG

The accounting records as well as the preparation of the financial statements are the responsibility of the company’s legal representatives. They shall present a true and fair view of the company’s net assets, its financial position and earnings situation pursuant to Austrian commercial and banking laws. This responsibility includes the design, implementation and maintenance of an internal control system, insofar as this is relevant to the preparation of the annual financial statements and the presentation of a true and fair view of the company’s net assets, its financial position and earnings situation, so that these statements are free of material misstatements, whether due to intentional or unintentional mistakes. It also includes choosing and applying suitable accounting and valuation methods and carr ying out estimates that appear appropriate under the existing circumstances.

73

RAIFFEISEN-L ANDESBANK STEIERMARK AG

ESTABLISHED IN 1927

Head office for the Province of Styria, credit and financing institution as well as service provider and information centre of the Raiffeisen Banking Group Styria

OFFICES 8010 Graz, Kaiserfeldgasse 5 –7 Phone: +43 316/80 36-0, Fax: +43 316/80 36-30 89

8074 Graz-Raaba, Raiffeisen-Platz 1 Phone: +43 316/40 02-0, Fax: +43 316/40 02-87 02

POSTAL ADDRESS Postfach 847, 8011 Graz E-Mail: [email protected] w w w.raiffeisen.at/rlb-steiermark

Bank sort code 38000

74

S.W.I.F.T. code RZSTAT2G

PUBLISHED AND DISTRIBUTED BY: Raiffeisen-Landesbank Steiermark AG, responsible for the content: Management of the Raiffeisen-Landesbank Steiermark AG, Kaiserfeldgasse 5 –7, 8010 Graz, CONCEPT: MADISON Werbeagentur, PHOTOS: Hermann Burgstaller and Raiffeisen-Landesbank Steiermark AG, ENGLISH TRANSL ATION BY: w w w.kraus-translation.at, PRINTED BY: MEDIENFABRIK GRA Z GMBH

NOTES:

NOTES: