Why_Video

Working Together Cisco TelePresence Raphael Mwangi

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My company expanding across the globe – how do I get everyone on the same page?

How do I scale scarce resources across to be in more places at once?

How can I maintain better relationships with my customers, partners and advisors?

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Am I moving fast enough to keep up?

Our business is becoming more complex, how do we keep up with the pace of innovation?

What are my competitors doing?

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THEN

NOW

PEOPLE

Inside my organization

Dispersed, mobile teams

COMMUNITIES

Hierarchy

Self-organizing

CONTENT

CONTEXT

Documents, Text Search

SECURITY

Inside the firewall, walled off

DEPLOYMENT

On premise

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Video, Voice Information finds you Inclusive, selective, policy-based Cloud, hybrid

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Words convey meaning, a picture says a thousand words, and video does it all © 2010 Cisco and/or its affiliates. All rights reserved.

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Reduce travel costs • Spend less on travel - more on opportunities for growth • Be greener – reduce CO2 emissions and further CSR goals

Optimize employee time • Minimize business travel- related downtime • Enhance teleworking capabilities • Increase productivity • Improve work/life balance

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Speed decision making

Transform business models

• Resolve critical problems faster

• Scale expertise across the globe

• Accelerate sales cycles

• Unify your entire supply chain

• Reduce time to market

• Redefine customer service and experiences

• Drive innovation

• Build competitive differentiation

• Transform your business and industry

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2 weeks 3 times 50%

$604,000 150 tons © 2010 Cisco and/or its affiliates. All rights reserved.

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IMMERSIVE Virtual meetings to strengthen relationships and finalize decisions with executives from around the globe

EXECUTIVE OFFICE Manage by “walking around” right from your desk

DESKTOP Daily video that integrates with existing collaboration tools

LOBBY AMBASSADOR Meet and greet visitors from thousands of miles away.

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TEAM COLLABORATION Bring teams together into a virtual meeting room. React, plan, and create at a moment’s notice Cisco Confidential

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B2B Be closer to your customers, suppliers, and advisors every day.

CUSTOMER CARE Reach subject matter experts on demand

HOME OFFICE ANYWHERE Mobile solutions for those on the go.

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VERTICAL INDUSTRIES Reach suppliers on the manufacturing floor, technicians on site, and emergency responders in the field

Productivity has no boundaries, whether in the office or working from home

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Classroom Of The Future

CUSTOMER CARE

CONFERENCING Active Collaboration Room

Expert On Demand

One Button Integration

Lobby Ambassador

Virtual Meetings

CISCO TELEPRESENCE

HD Recording Studio

IP COMMUNICATIONS © 2010 Cisco and/or its affiliates. All rights reserved.

Financial Expert

ENTERPRISE SOCIAL SOFTWARE Cisco Confidential

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Quality

Simplicity

Reliability

Collaboration

• Natural communication • Face-to-face, in person experience • High definition • Low latency • Wideband audio

• One button to push • Intuitive controls • Active presence • Integrated scheduling • Ad-hoc flexibility

• Dial tone reliability • Investment protection • Scalability • Low TCO • Standards based

• The most integrated portfolio of collaboration solutions • Interoperability • Intercompany • New experiences • The future today

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Make video pervasive

Build the case through demonstrated ROI

Implement usage and adoption programs

Pilot programs within key departments

Select the right applications that support your business strategy

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Market Leadership

• #1 market share leader with 40%+ share of market • Gartner MarketScope “strong positive” rating • 85% of Fortune 100

The Cisco Difference

• The broadest portfolio in the industry • An architectural approach that ties seamlessly into an entire collaboration experience • Proved leader in innovation • Any to any interoperability – connecting employees, partners, customers and advisors • Unparalleled scalability to grow with you and your business • Best-in-class service capabilities • Global reach, with over 800 sales specialists • The most comprehensive partner network

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Executive Communications • Reach key decision makers anytime, anywhere • Communicate strategy & share news w/ workforce • Accelerate decision making • Improve work-life balance • Manage

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Sales • Link sales executives to headquarters • Build stronger relationships with key clients & peers • Accelerate sales cycles • Forecasting • Regular product and sales trainings

Product Development • Real-time collaboration with remote experts • Accelerate time to market • Faster customer & supplier feedback • Actively collaborate with ecosystem partners

Legal • Meet with stakeholders more frequently • Conduct strategy review for contracts or mergers and acquisitions • Streamline negotiations • Manage Corporate governance Cisco Confidential

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• Bring management and staff around the world together “in person” more often without travel costs or productivity loss • Meet face to face with customers, peers, partners and staff anywhere, anytime, building trust and innovation while transforming business processes • Make faster decisions and reduce error and cost, while speeding time to market through face-to-face communication • Easily record and share videos with entire workforce • Balance internal and external priorities with no compromises to communication “I'm using [telepresence] to run the business. You forget you are thousands of miles away. You work like you're face to face across the table, which is much better decision making. You see people's reaction and behavior.” - Claudio Abreu, President and Chief Executive of Bayer Business and Technology Services © 2010 Cisco and/or its affiliates. All rights reserved.

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• Meet face to face with customers more often building trust and additional opportunities • Host and record virtual trainings for on demand access from anywhere • Bring partners and staff together “in person” building rapport and productivity • Include all stakeholders in real-time face-to-face account planning and strategy to increase buy-in We’re seeing improved client buy-in and can set client expectations better by having the customer participate in a ”face-to-face” call with us. Seeing the client, reading their body language and making amendments to [plans] on-the-fly is very productive. Clients feel more reassured if they can see [us]. - Nectarios Lazaris, CIO for global architecture firm Woods Bagot © 2010 Cisco and/or its affiliates. All rights reserved.

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• Speed product development and time to market through streamlined face-to-face communication • Optimize collaboration by instantly bringing key staff, partners and suppliers around the world together “in-person” more often • Maximize expertise while saving time and money • Host virtual focus groups for feedback from customers and partners earlier in the product development cycle

69% of best in class companies use video in product development - Aberdeen Research 2010

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• Share materials, ideas and trainings in real time, and record and store interactions for future reference • Speed decision making and reduce confusion through face-toface communication • Instantly bring in experts or witnesses for “in person” testimony or depositions, or record for play back • Respond to RFP and RFQ customer contract issues face-toface to resolve issues faster and build trust • Look your people and partners in the eyes during critical talks With telepresence, merger alliance talks were enhanced. The telepresence solution allowed us to develop a close relationship very quickly, without having to travel back and forth. We easily cut six months out of the merger alliance process by using video. - Michael Krueger, Information Systems Director for labor union United Steelworkers © 2010 Cisco and/or its affiliates. All rights reserved.

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Nexus IS

“In just five months, Cisco TelePresence saved 1830 hours for sales that otherwise would have been spent traveling. That’s worth US$76,400 in salary alone.” Steve Reese, Director of Solutions, Nexus IS Benefits

Face-to-face meetings Scale scarce resources

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Result

Competitive advantage Reduce travel costs Cisco Confidential

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“Cisco TelePresence is an important contribution to our plan to achieve carbon neutrality, and it will help us remove tons of CO2 emissions from the atmostphere every year.”

Bank of Montreal

Toronto

Michael Thornburrow, BMO Corporate Real Estate & Strategic Sourcing

Chicago Benefits

Face-to-face communication Reduce travel

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Result

Lower carbon emissions Improve collaboration with customers Cisco Confidential

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“The TelePresence solution is yet another step in BBVA’s innovation dynamic. This new communication channel fosters relations between, and the integration of, the Group’s professionals as befits a global company. In addition, we have already found that it enables people to work more quickly and efficiently, in accordance with our aim of improving productivity”.

Grupo BBVA

Madrid CTS-3000 Mexico CTS-1000 Venezuela CTS-1000

Columbia CTS-1000 Peru CTS-1000 Chile CTS-1000

Benefits

Manuel Castro, Innovation and Development Manager,Grupo BBVA

Argentina CTS-1000

Face-to-face interaction Ease of use

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Result

Increase in productivity Accelerate decision-making Cisco Confidential

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“Cisco TelePresence has the potential to transform businesses by bridging the geographic gap within organizations and to bring customers and partners together in an extended ecosystem of communication. The intensely immersive experience allowed by this tool will also encourage businesses to reduce the carbon footprint currently generated by traveling to essential face to face meetings across the world.”

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Francois Barrault, CEO of BT Global Services

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Key Benefits

 Real-time Beijing Olympics networking surveillance

 Improve communication for planning and executing event

“The Cisco [TelePresence] system will help us improve our ‘broadband Olympics’ strategy and ensure the stability of the communications during the big event.” Zhao Jidon, VP China Netcom © 2010 Cisco and/or its affiliates. All rights reserved.

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“Cisco TelePresence will be an excellent addition to the tools we use in our interactions with faculty from other universities and representatives from industry around the world… The Cisco TelePresence University Connection program offers us a unique opportunity to greatly improve the quality of our interactions with our global partners”

Cisco TelePresence University Connection

Aditya Mathur, department head and professor of computer science at Purdue

Benefits

Face-to-face interaction Research collaboration with other schools

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Result

Help advance research and innovation in computer science and other areas Cisco Confidential

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Cisco

Vancouver

Montreal Toronto

Brampton

John Chambers and Arnold Schwarzenegger met with Rogers CEO Ted Rogers to sign first Canadian TelePresence deal

“Think about what this can do for transactions and transformation.”

San Jose

Ted Rogers, CEO Rogers Communications Benefits

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Improved Decision Making and Business Continuity "Green" Environmental Impact Cisco Confidential

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global architectural and design firm situation: Developed “one global studio” model in which company leverages its expansive worldwide talent pool to collaborate as a global team on projects. results: Optimized collaboration through more frequent and productive meetings, Saved $120,000 in airfares on just one meeting.

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global automobile manufacturer deploying experts via video

50%

reduction in repair time

30%

reduction in cost

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health care, nutrition & high tech materials

Bayer plan: to reduce carbon emissions and develop more efficient methods for conducting business worldwide

$500

cost per hour to operate each T3 system for six executives

$2,700

cost per person for a business trip to Germany

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Information technology analyst firms

“Estimates a $3.5 billion reduction in travel costs annually by 2013 due to increased utilization of visual communications.”

“Video communication has become mission critical for many companies and will continue to expand as globalization and economic challenges force businesses to seek solutions that can help reduce travel costs while maintaining productivity and collaboration.”

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solutions to the specialty physician shortage situation: Connect stroke victims with emergency trained neurologists within minutes of entering a hospital ensuring appropriate and timely treatment. results: Success rates are three times higher than the national average.

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Improving the lives of the world’s consumers situation: Speed products to market while improving employee quality of life.

results: Scaling experts more effectively, decisions now made in minutes versus days.

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IT and consultancy services

KMD plan: to use video collaboration to replace travel

500

1 Million

tons of carbon dioxide saved annually using TelePresence

miles - the equivalent distance of car travel eliminated annually

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Leading conservation organizations

The Nature Conservancy lists video as one of the top five ways businesses can reduce their carbon footprints.

World Wildlife Fund research shows that substituting 5-30% of air travel with video could avoid 5.59-33.53 million tons of carbon dioxide emissions annually.

The Climate Group estimates that replacing remote inperson interactions with virtual meetings could reduce 2030 million metric tons of CO2 emissions in 2020, providing gross savings of $5-10 billion on fuel for airplanes. © 2010 Cisco and/or its affiliates. All rights reserved.

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• Provide top-quality training to widespread 8,000-agent sales force • Reduce time and money spent on travel • Increase collaboration to share best practices among employees and industry

•

WebEx Training Center delivers consistent training regardless of location

•

TelePresence to conduct executive meetings

•

IP phones for voice communications

• Reduced travel by 70% while reaching greater number of agents • Improved training = Competitive advantage • Furthered companywide green initiative Source: Cisco IBSG public success story

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Customer: Eastern Africa Standby Force Contact person: Vincent Kamau

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Thank you.