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Adult Social Care & Inclusion Management Forum April 2012
William Henwood Governance Manager Social Care & Inclusion
Evaluation of September 2011 event
Some good stuff, but…
Only 60% said ‘good’ or ‘very good’ Not as dynamic or engaging as usual Too many last minute changes Presentation slides needed in advance www.walsall.gov.uk
September 2011 feedback for future forums
More advance notice of the content of the agenda
Opportunity to put questions in advance of the forum Updates on specific initiatives and innovations More inter-action More fun www.walsall.gov.uk
Aims of today’s forum
Our ‘One Direction’ – the Operating Model in operation
Successes, challenges, opportunities and prospects Updates on specific initiatives and innovations More inter-action More fun www.walsall.gov.uk
State of the Nation Over to you…..
Paul Davies Executive Director Social Care & Inclusion
State of the Nation
Health and Social Care Act
CQC changes Council Budget Working Smarter Smarter Workplaces www.walsall.gov.uk
Things to celebrate
More people with individual budgets
Fewer people in long term care Community social work pilots Opening of Independent Living Centre Starting to drive up quality www.walsall.gov.uk
Challenges
££££££££££££££££££££££££££££££££££££££££££££
Consistency Good outcomes Quality Operating the Operating Model www.walsall.gov.uk
Dave Parkin Workforce Development Team
S.W.O.T. Analysis
Strengths
Weaknesses
Opportunities
Threats
www.walsall.gov.uk
Brandon Scott-Omenka Service Manager Quality Assurance Team
Quality Assurance Team Goals • Promote Quality Assurance in all services • Raise Quality standards and ownership • Specific work with care providers • Hear the voice of the users • Embed Quality Assurance within the Directorate • Integrate the Policy and Procedure framework • Incentivise continuous quality improvement • Develop an information hub • Support the Joint Quality Board
www.walsall.gov.uk
What do we do? • Multi-agency work with Health • Work in West Midlands and Black Country on Quality monitoring and co-ordination • Lead on Policy and Procedures - Quality & editorial • Promote the engagement of service users • Programme of proactive or unannounced and announced provider visits • Links to CQC • Capacity building with the provider market • Development of a Care Homes Incentive scheme • Develop Quality Assurance intelligence. • Lead on joint Quality Assurance standards
www.walsall.gov.uk
QA MODEL OUTCOMES The User (or their advocate’s) perception of the benefit secured from potentially all stages: referral, assessment and where appropriate re-ablement or care support
VALUES
PROCESSES
STANDARDS
A Provider defined sequence of measurable actions that can be managed to ensure a high quality and timely service
A set of verified standards, statutory regulations and guidance deemed to ensure best national practice.
www.walsall.gov.uk
Quality Assurance Team Brandon Scott-Omenka – Service Manager Angela Copestick – Standards Lead Julian Mellor – Policies & Procedures Lead Quality Assurance Officers: Helena Selby Maureen Goodin Yvonne Russon Email:
[email protected] www.walsall.gov.uk
Lisa Koc – Service Manager Workforce Development
What is Workforce Development? It is primarily about the skills of the workforce, the ones they have now and the skills needed for the future and a plan of how we get there. It’s about numbers, supply and demand for the future, having the right people in the right place at the right time, with the right skills, at an affordable cost.
www.walsall.gov.uk
What are the teams objectives? • To ensure the social care workforce in Walsall including the PVI sector workforce has adequacy of supply in line with demand • To ensure that the social care workforce in Walsall including the PVI sector workforce has the right skills, competencies, knowledge and experience to deliver the highest standards of care and support to Walsall residents • To ensure where possible that a representative workforce is achieved which in turn will be able to deliver even more appropriate and sensitive services. This includes engaging with traditionally hard to reach groups including those who might previously have been considered unable to access employment e.g. people with disabilities and young people • To ensure any strategies developed link clearly to health workforce issues and initiatives
www.walsall.gov.uk
What are the deliverables? • Overarching: Production of a 3 year strategic workforce plan and action plan that identifies critical workforce issues in relation to the transformation and personalsation of adult social care and the remodelling of the whole social care workforce to support service redesign, with a focus on early intervention, prevention and reablement; and integrated working.
www.walsall.gov.uk
and specifically... • Production of a full training needs analysis for the social care workforce including those in the PVI sector • Production of a training programme with prioritised training/learning and development interventions • Execution of a procurement exercise which ensures high quality training is commissioned which represents excellent value for money • Development of a recruitment/retention strategy • Development of clear career pathways and a succession strategy • Development of positive action initiatives to ensure that the hardest to reach groups are able to access a career in care
www.walsall.gov.uk
It’s not just about training courses Comm. Of Practice
Situations
Projects
Conferences
Reading Secondment
Shadowing
Supporting others
Research
Mentoring
Working Groups Delivering training
www.walsall.gov.uk
Who are we? Lisa Koc, Service Manager and Learning and Development Consultants Dave Parkin, Elaine Betts, Andie Oliver, Ida Bentley, Janet Lilley, Sharon Middleton, Steph Charles and Trevor Thompson
www.walsall.gov.uk
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Workforce Development Team Adult Social Care & Inclusion Walsall Council 1st Floor, Civic Centre Darwall Street Walsall WS1 1DG Telephone: 01922 655541 E-mail:
[email protected] www.walsall.gov.uk
Peter Davis – Head of Community Care Working Smarter
Sean Cook Head of Access, Assessment & Care Management Community Social Work Pilot
Becky Thompson, Stacey Senior, Emma Harper Community Social Work Team
Community Social Work Team • Team of 13 including social workers, social care facilitators, sensory support officers and rehabilitation staff and Occupational Therapy Assistants. • Case work and community development within the 6 area partnerships and Area Family Support Teams • Work with different agencies including Reablement, NCO’s, Links to Work, Recruitability Plus, Addaction, Breathing Space, Bridge the Gap, JET, Community Associations, Keyring. • Provide support to those who do not meet FACs criteria and have reduced the financial cost of care packages for those who do. By utilising regained skills, facilitating skills to be developed through education, voluntary work, and paid employment, subsequently reducing social isolation and improving physical and mental wellbeing. Utilising community resources to support needs including telephone telecare systems, time banking, community centre activities, befriending, furniture and house maintenance services. www.walsall.gov.uk
Suzanne Joyner – Head of Community Care Carers Strategy
Andy Rust – Head of Commissioning Joint Commissioning Unit
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