Carshare training presentation - Texas A&M University

Texas A&M University - Central Texas Training

Who is Enterprise CarShare? Car sharing by Enterprise Holdings Inc. started July 2007 60+ University Programs and 35+ Corp/Gov Programs Operating in 36 U.S. states, Canada and the U.K. Locally operated through Enterprise Rent-A-Car team and infrastructure:    

Training Marketing Maintenance Operations

Why Enterprise Carshare? Texas A&M University - Central Texas chose this program because it provides the following benefits:

Efficiency – Car Sharing Technology is a cost effective, on site transaction system, that brings availability and ease of use to travelers 24 hours a day Sustainability – Car Sharing Technology, complimented by fuel efficient vehicles reduces carbon footprint Reporting – Customizable reporting for accurate billing and easier usage documentation

How does Enterprise CarShare work? Enterprise CarShare technology allows paperless, on campus transactions, 24 hours a day Members reserve vehicles from their desktop, smartphone, laptop or by phone The reservation and access information is sent to the vehicle electronically The customer is able to access, drive and return the vehicles on campus

When finished, member, trip and other data is relayed to the Enterprise CarShare system and compiled for analysis

Program Customization Dedicated vehicles with make and model selected by Texas A&M University - Central Texas

2014 Dodge Grand Caravan

(2) 2014 Nissan Altimas

Applying for Membership

With your VP, Dean, Director or Supervisors approval TAMU-CT employee visits ECS website to sign up

ECS approves application

TAMU-CT employee receives membership materials in 5-7 days in campus mail

Reserving a Car

Employee visits TAMU-CT Carshare website to reserve a vehicle, receives electronic confirmation of reservation

The Reservation Process

The Reservation Process This is the account number, from your department , that will be charged.

Canceling a Reservation

Using the Car

The Reservation Process

Employee swipes member card over sensor in front window to unlock doors. Keys will be in glove box in electronic key holder. Start the car and go!

Ending the Rental

Turn off ignition and replace key in glove box, inserting the key fob into electronic key holder. Close glove box.

Exit vehicle, close door without locking, and swipe card over sensor on front window. Doors will lock and the reservation is over. Texas A&M-Central Texas receives monthly reports on usage of vehicles

IMPORTANT Always end the rental appropriately! Beginning and ending the rental correctly is what determines charges and custody of vehicle.

Additional Charges Penalty charges may be charged for late returns unless Member Services is notified before end of reservation time Charges for lost keys Some roadside assistance may result in charges, i.e. gas refill, tire change, etc.

Customer Responsibilities

It’s Your Car! • Remove all personal items. • Take out trash. Trash bin is located near vehicle parking. • Notify Security Desk if anything is left in the car

Damage to vehicle? •Take five before you drive •Report damage to member services •Coverage for vehicles included

Call Member Services with any questions or concerns

Refueling Policies

• Refuel vehicles for any trip over 20 miles • Always refuel vehicle before it gets to ¼ tank • Gas cards are located in the glove compartment • You must enter PIN and mileage to refuel • You MUST use the fuel card provided with the vehicle. If you purchase fuel, with personal funds, you will NOT be reimbursed

Helpful Tips • Always double check car for personal items before ending the rental. • Don’t lose your card—replacement cards will cost $10 • If your reservation time changes, please call member services as soon as possible. • Don’t be afraid to call member services with questions—that is what they are there for. • Call member services with vehicle issues—road assistance is available. • If keys are locked in, member services can open the vehicle with identification questions. • CarShare vehicles are for business purposes only. No family members may ride in a CarShare vehicle

Enterprise CarShare Support

Local Rental Operations and Staff  

W.S. Young Branch in Killeen Eric Schoenert, Branch Manager

Member Services  24 Hour In-House Roadside assistance  24 Hour In-House Customer Care 877-599-3227—add to your phone contacts  Enterprise CarShare members are supported by 5,500 Enterprise Rent-A-Car rental branches

Thank You

Q&A

Demonstration