Culture Specific Activities Prepared by Winnie Lam, CDP, ADS Coordinator, CASL Presented by Yicklun Mo, MSW, Elderly Service Department Manager, CASL
35th Anniversary
Chinese American Service League Located in the heart of
Chinatown in Chicago Families and individuals of all ages and backgrounds for more than 30 years Mainly Chinese Americans with low socio-economic background Child services, elder services, employment training services, and family counseling, and housing and financial education Serve about 17,000 clients each year Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Adult Day Service Center 福康耆老樂園
15 Years of Experience
Established in 1998 Mission: Dedicated to helping
older adults achieve healthy aging and maintain independence through our person-centered care and services Goals: A full range of services that support the clients as well as the caregivers (Therapeutic large and small groups and individual meetings) Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
ADS Target Population: Chinese Americans Common demographics Immigrants Most come from mainland China and Hong Kong; a few from
Macau, Taiwan, Vietnamese and Philippines Gone through similar major events in life, e.g. civil war, World War II, establishment of People’s Republic of China, colonist government All can understand Chinese
Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Chinese Americans are all different But… Very diverse characteristics
Different dialects (Cantonese, Taishanese, Fujian, Taiwanese, Shanghainese, Mandarin, Vietnamese, English...) Different life experience dependent on their origin, residence, social status A wide range of socio-economic levels (from no education to Phd, from no working experience, farmer to professional, from low income to business owner…) A wide variety of needs and interests Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
So how can we market the CASL ADS program to diverse cultural background? Customize your activity programming to recruit targeted clusters
Chinese American Service League
Tom Kitwood’s model of Personcentered Care Key principles:
Attend to the whole person See each person as special/unique Give respect to the past Focus on the positives Stay in communication Nourish attachments Create community Maximize freedom and minimize control Don’t just give, receive as well Maintain a moral word Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Adopting Person-centered Care in Activity Programming for each cluster of clients Needs Analysis
Evaluation
Design
Implementation
Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Monday’s Group: Arts with Dementia Established in April 2012
Target: Clients Alzheimer’s or other
types of dementia Needs: A psychosocial safety net for clients with language and cognitive problem to express idea, thoughts and feelings through different channels Design and Implementation: A quiet and closed room, with music on, structured or unstructured art medium exploration under facilitation of Art therapist or well-trained staff Evaluation: Regular attendance of 6 clients. With increased personal attachment to ADS (called it as 2nd home), their total units increased by 36 units per week since establishment Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Tuesday’s Group: Support Group Established in May 2012
Target: Clients with depressive
symptoms identified through Healthy IDEAS Needs: A supportive environment among clients facing similar issues such as illness and relationship problems to make connections Design and Implementation: A closed environment with some refreshment provided; discussion topics facilitated by trained staff; self-help techniques and mindset change skills are shared by the staff and clients Evaluation: Regular attendance of 9 clients. 2 cases successfully closed after behavioral intervention; 5 clients with no depressive symptoms Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Wednesday’s Group: Singing Group Established in 2006 Target: Clients with high
functioning level and interest in singing Needs: Accomplishment, recognition, social bonding Design and Implementation: Led and taught by a client (a group of 15 female and male clients); weekly practice; songs selected by clients; staff provide minimal assistance Evaluation: Regular attendance of 14 clients. Performance in at least 4 parties per year. Their total units increased by 36 units per week Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Thursday’s Group: ADS Board Committee Established in May 2012 Target: High educational level Needs: Leverage knowledge and
skills, share thoughts, make contribution Design and Implementation: Committee consists of clients, decide on topics, collect materials, and design the monthly bulletin board; Staff provide minimal assistance Evaluation: Regular attendance of 7 clients. Their total units increased by 24 units per week
Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
More person-centered activity programming examples…
Arts and Crafts Fundraising Project
Chinese Cultural Talk by Client Chan
Focuses on Needs, Strengths and Interests
Museum Visit Cultural Exchange Visit
Evidence-based Programming Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Marketing is also a key…
Monthly eNewsletter, quarterly Pine Tree newsletter, local newspaper
In 2012, ADS PSA published on local newspaper = 31 articles As of Oct 2013, ADS PSA published = 41 articles Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Here comes with real statistics Client Satisfaction: Overall satisfaction increased by 3.4%,
sat. with each activity type either 99% or 100% Family Satisfaction: 94% of their beloved members had better mood, 89% had better social life Client Acquisition from 16% to 30% Client Retention from 79% to 85%
Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Let’s exchange idea and experience!
Yicklun Mo, MSW, Manager, Elderly Service Department
[email protected] 312-791-0418 (ext 1119) Chinese American Service League
Winnie Lam, CDP, ADS Coordinator
[email protected] 312-791-0418 (ext 1120) Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
Bibliography Bell, V., & Troxel, D. (1997). The Best Friends Approach to
Alzheimer’s Care. Baltimore: Health Professions Press Inc. Kitwood, T. (1997) Dementia Reconsidered. Buckingham: Open University Press Parker, S., Will, C. & Burke, C. (1999). Activities for the Elderly: A Guide to Quality ProgrammingVolume 1. Ravensdale: Idyll Arbor Inc.
Chinese American Service League
Powerpoint Prepared by Winnie Lam, Presented by Yicklun Mo 12-11-2013
