eGovernment in Israel

January 6, 2018 | Author: Anonymous | Category: Engineering & Technology, Computer Science, Computer Networks
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By Netwise Applications

Boaz Chen, CEO

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The Israel eGov Case Study

E-Government Objectives

 Cutting Red Tape– “Available service desk” open 24 

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hours a day, 7 days a week. Improvement of ROI and resource use at the Government ministries. Making new online services to citizens and businesses, (for example: businesses licensing). Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity. Improvement of the Government image.

Online Service Desk Citizens and Businesses

Searching for information Seeking a service Performing actions

National Insurance Institute

E-Government Infrastructure, services Change management

Ministry of Social Affairs & Social Services

Ministry of Interior Affairs

Ministry of Transportation

Receiving information Feedback and Confirmation Personal info

Israel Tax Authority

E-Government Scheme Citizens and Businesses

Performing Change



Development of inter-ministry online services, for improving service and avoiding bureaucracy

Application infrastructure for development of services for the citizens

Secure network infrastructure for connecting Government computer systems to the web

Government Ministries

Infrastructure Citizens and Businesses

Performing change Services Infrastructure

For Gov. Systems

For Gov. Employees For the public

Service Intersection

Secure Surfing

Web Server Farm



Identification and Digital Signature Infrastructure

Remote Access

Website Development Infrastructure

Information security for the entire E-Gov array – monitoring and operating, 24 X 7, handling of cyber terror threats

Government Ministries

Services Citizens and Businesses

Performing change Service

Personal Info

General Info

Actions Portal

Personal portal and notices

Government Info. Center

ePayment Service

The Safe Secure and registered e-mail

Search across Government

GovX MDA site infrastructure


Government Ministries

Form Service Tenders Service

Performing Change Citizens and Businesses

Performing Change

Inside Government

For the Public

Organization & Methods


Legislation & Standardization

Research & Surveys

Cross Government Projects

Support & Customer Service Bridging the Digital Gap

Services Infrastrucure

Government Ministries

Personal Portal Accumulation of all government related activities made by the citizen, including Centralinformation, Services (service bureau) personal personal ‫מידע משרדי‬ Mapping cross-organizational user's processes communications with the government and ‫מידע משרדי‬ and enabling horizontal operation (serial or services Central Servers increasing personal the extent ofApplication the information, parallel), transfer of information between Advanced Services ‫מידע משרדי‬and signature organizing information Identification A central infrastructure allowing the for target audiences Ministerial Information ministries and licenses, updates regarding the progress Renewing delivery of orders ‫מידע משרדי‬ development of complex services and situations in life, writing topical guides. Governmental Infrastructure regarding activities and offor the process andInformation requests information and Ministerial quickly and efficiently, while IVR In the future: expansion to cellular services, for the Internet Era ‫מידע משרדי‬ services: organizational structure, guide, services, payment of fees and fines, Governmental Portal Service Horizontal Smart Card Identification maintaining high level of security and civil and interactive TVconnectivity, Internet information security, professional instructions, ordinances, ‫משרדי‬Horizontal ‫מידע‬ registration for exams, purchase of An-all governmental information Services Asurvivability, horizontal infrastructure foremail Central service: payments, forms, tenders, server hosting, services, Services rights,Links scholarships, benefits, admission publications, filing reports etc. portal. to information by topic. ‫משרדי‬ ‫מידע‬ identification and signature by smart Servers messages, mapsnetworks etc. links to ministerial hours, calculators etc. Horizontal search capability ‫ מידע משרדי‬ cards and digital signature approved Ministerial by certified agencies Information Govt. Portal Infrastructure

Services > Information Services > e-Payment Service e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner.

In 2010, over 2B$ were processed through the Service.

In 5 years the number of citizens choosing to pay through the service increased over 1500% !

The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public.

The goal was to create one platform and deal once with security, performance, accounting and audit issues. and give the user one central and unified interface. While preserving each ministry to have it’s one brand, process and preferences.

The online payment service is based on agreements between the Accountant General and the banks and credit card companies:  Credit card, up to 2,500$  Bank transfer and payment with smart card – unlimited

The e-Payment service is connected directly to the Gov-ERP

Payments types Voucher  Parametrical Query and Output  Dynamic verification  Customizable business logic

for sums and dates  Single / Multi / Periodic

/ accumulated vouchers

Payments types

 Counter  Counter query and API  Bar code  Referrals  Product catalog

Services > Information Services > e-Payment Service

The amount of vouchers opened The most popular payments this year: National Insurance – domestic help Transportation – driver & car license renewal Broadcasting Authority – television fees Tax Authority – advance payments


150 100












50 0 2004



Services > Information Services > e-Payment Service

E-Payment Service Money Amounts 3,000,000,000 2,500,000,000 2,000,000,000

1,500,000,000 1,000,000,000

500,000,000 0 2004 2005 2006 2007 2008 2009 2010

Services > Information Services > e-Payment Service

Number of Transactions in the e-Payment Service 3,000,000

2,500,000 2,000,000 1,500,000 1,000,000 500,000 0 2004 2005 2006 2007 2008 2009 2010

Services > Information Services > e-Payment Service

Division of Payments by Transactions



Tax Authority

National Insurance

Ministry of Justice

Ministry of Transport

 Debit/Credit cards  Bank transfer  Cellular account  Standing orders  ISP’s  PayPal  Internal Accounting

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Manage relationship:

Boaz Chen [email protected]

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