By Netwise Applications
Boaz Chen, CEO
http://netwise-applications.com
The Israel eGov Case Study
E-Government Objectives
Cutting Red Tape– “Available service desk” open 24
hours a day, 7 days a week. Improvement of ROI and resource use at the Government ministries. Making new online services to citizens and businesses, (for example: businesses licensing). Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity. Improvement of the Government image.
Online Service Desk Citizens and Businesses
Searching for information Seeking a service Performing actions
National Insurance Institute
E-Government Infrastructure, services Change management
Ministry of Social Affairs & Social Services
Ministry of Interior Affairs
Ministry of Transportation
Receiving information Feedback and Confirmation Personal info
Israel Tax Authority
E-Government Scheme Citizens and Businesses
Performing Change
Services
Infrastructure
Development of inter-ministry online services, for improving service and avoiding bureaucracy
Application infrastructure for development of services for the citizens
Secure network infrastructure for connecting Government computer systems to the web
Government Ministries
Infrastructure Citizens and Businesses
Performing change Services Infrastructure
For Gov. Systems
For Gov. Employees For the public
Service Intersection
Secure Surfing
Web Server Farm
Intranet
E-mail
Identification and Digital Signature Infrastructure
Remote Access
Website Development Infrastructure
Information security for the entire E-Gov array – monitoring and operating, 24 X 7, handling of cyber terror threats
Government Ministries
Services Citizens and Businesses
Performing change Service
Personal Info
General Info
Actions
my.gov
gov.il Portal
Personal portal and notices
Government Info. Center
ePayment Service
Search.gov
The Safe Secure and registered e-mail
Search across Government
GovX MDA site infrastructure
Infrastrucure
Government Ministries
Form Service Tenders Service
Performing Change Citizens and Businesses
Performing Change
Inside Government
For the Public
Organization & Methods
Marketing
Legislation & Standardization
Research & Surveys
Cross Government Projects
Support & Customer Service Bridging the Digital Gap
Services Infrastrucure
Government Ministries
Personal Portal Accumulation of all government related activities made by the citizen, including Centralinformation, Services (service bureau) personal personal מידע משרדי Mapping cross-organizational user's processes communications with the government and www.gov.il מידע משרדי and enabling horizontal operation (serial or services Central Servers increasing personal the extent ofApplication the information, parallel), transfer of information between Advanced Services מידע משרדיand signature organizing information Identification A central infrastructure allowing the for target audiences Ministerial Information ministries and licenses, updates regarding the progress Renewing delivery of orders מידע משרדי development of complex services and situations in life, writing topical guides. Governmental Infrastructure regarding activities and offor the process andInformation requests information and Ministerial quickly and efficiently, while IVR In the future: expansion to cellular services, for the Internet Era מידע משרדי services: organizational structure, guide, services, payment of fees and fines, Governmental Portal Service Horizontal Smart Card Identification maintaining high level of security and civil and interactive TVconnectivity, Internet information security, professional instructions, ordinances, משרדיHorizontal מידע registration for exams, purchase of An-all governmental information Services Asurvivability, horizontal infrastructure foremail Central service: payments, forms, tenders, server hosting, services, Services rights,Links scholarships, benefits, admission publications, filing reports etc. portal. to information by topic. משרדי מידע my.gov.il identification and signature by smart Servers messages, mapsnetworks etc. links to ministerial hours, calculators etc. Horizontal search capability מידע משרדיwww.gov.il cards and digital signature approved Ministerial by certified agencies Information Govt. Portal Infrastructure
Services > Information Services > e-Payment Service e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner.
In 2010, over 2B$ were processed through the Service.
In 5 years the number of citizens choosing to pay through the service increased over 1500% !
The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public.
The goal was to create one platform and deal once with security, performance, accounting and audit issues. and give the user one central and unified interface. While preserving each ministry to have it’s one brand, process and preferences.
The online payment service is based on agreements between the Accountant General and the banks and credit card companies: Credit card, up to 2,500$ Bank transfer and payment with smart card – unlimited
The e-Payment service is connected directly to the Gov-ERP
Payments types Voucher Parametrical Query and Output Dynamic verification Customizable business logic
for sums and dates Single / Multi / Periodic
/ accumulated vouchers
Payments types
Counter Counter query and API Bar code Referrals Product catalog
Services > Information Services > e-Payment Service
The amount of vouchers opened The most popular payments this year: National Insurance – domestic help Transportation – driver & car license renewal Broadcasting Authority – television fees Tax Authority – advance payments
200
150 100
109
113
2005
2006
133
142
2007
2008
155
169
63
50 0 2004
2009
2010
Services > Information Services > e-Payment Service
E-Payment Service Money Amounts 3,000,000,000 2,500,000,000 2,000,000,000
1,500,000,000 1,000,000,000
500,000,000 0 2004 2005 2006 2007 2008 2009 2010
Services > Information Services > e-Payment Service
Number of Transactions in the e-Payment Service 3,000,000
2,500,000 2,000,000 1,500,000 1,000,000 500,000 0 2004 2005 2006 2007 2008 2009 2010
Services > Information Services > e-Payment Service
Division of Payments by Transactions
Other
Courts
Tax Authority
National Insurance
Ministry of Justice
Ministry of Transport
Debit/Credit cards Bank transfer Cellular account Standing orders ISP’s PayPal Internal Accounting
Manage relationship:
Boaz Chen
[email protected]
