Exchange Online - Voicemail with Unified Messaging

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Disclaimer This presentation contains preliminary information that may be changed substantially prior to final commercial release of the software described herein. The information contained in this presentation represents the current view of Microsoft Corporation on the issues discussed as of the date of the presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of the presentation. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this presentation. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this information does not give you any license to these patents, trademarks, copyrights, or other intellectual property. © 2011 Microsoft Corporation. All rights reserved.

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Organization

IT

• Consolidate voicemail onto a single messaging platform

• Manage voicemail and email systems from a single platform

• Native Message Waiting Indicator announces the arrival of a new voicemail

• Manage UM using scriptable commands and workflows

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• Secure confidential and private voicemail

User

• Read voicemail with Voicemail Preview

• Create customized greetings and call transfer options • Improved caller ID

Sprint expects to see annual benefits of more than U.S.$9.3 million Phased out 18 voicemail systems

“With the Microsoft vision utilizing a single platform for voice, email, IM, and conferencing, Sprint can deploy a true unified communications solution.” Joe Hamblin, Sprint Nextel

Lifetime Realizes Benefits of $850,000 with Unified Messaging Completely removed legacy voicemail system

“Unified Messaging is brilliant. Email and voicemail now comes through the same stream on my desktop. This helps me organize my messages, allowing me to focus on the right thing at the right time.” Philip Mickey, Lifetime Products

Hoover City School saves $150,000 in Maintenance Costs with Unified Messaging Voicemail integrated with existing solution “By bringing all of our messaging into the Microsoft environment, we eliminated a lot of time-consuming and expensive cross-training in multiple systems. Everything is in one place, and it all works together by default.” Keith Price, Hoover City Schools 4

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“Unified messaging provides opportunities to help our faculty and staff become more mobile and work more flexibly. Employees are no longer bound to just a phone or email to conduct their projects. They have the freedom to work where and when they want.”

- James Reed Lead Microsoft Exchange Server Administrator Emory University

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Phone

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Gateway & PBX

Exchange Online UM servers

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© 2011 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Feature

Details

UMAutoAttendant is DTMF Only

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GAL grammar generation not supported in cloud UM Callers will not be able to speak a target name when accessing the directory

Directory search can only be scoped to: • UMDialPlan • GAL

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Tenant admins cannot manage address lists (custom address lists are not supported)

No access to MSExchangeUM.config

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Server level configuration options are not available in Exchange Online (e.g. will not be able to customize length of maximum voicemail preview and other server specific settings)

Cannot set retention based on voicemail content class

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With Managed Folders (MRM 1.0) admins can set retention policies based on message types like IPM.NOTE.Microsoft.Voicemail. Exchange Online supports Retention Policies (MRM 2.0), but not MRM 1.0.

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Feature

Details

VoipSecurity defaults to Secured (TLS+SRTP) and is read-only for Online Dial Plans, as opposed to a choice of: • Unsecured (TCP+RTP) • SIPSecured (TLS+RTP) • Secured (TLS+SRTP)

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TLS + SRTP must be used when routing VoIP traffic between on-premises SBC and cloud UM.

No UM language pack management

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All UM language packs are installed in Exchange Online

No access to Test-UMConnectivity, Get-UMActiveCalls

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Monitoring and diagnostics are done at a datacenter level

No access to UM server event log

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Tenant admins can access monitoring reports via ECP

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