NEW MEMBERSHIP MODEL
Launch: April 16, 2013 Exciting Things Are Taking Place at HDI! ©2013 HDI. All rights reserved.
Meet HDI •
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THE professional association and certification body for the technical service and support industry HDI facilitates collaboration and networking: Conferences, renowned publications/research, certify/train 1000s each year
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HDI connects solution providers with practitioners through industry partnerships and marketing services Guided by an international panel of industry experts and practitioners Serve a community of >120,000 technical service and support professionals, including ~5500 members HDI is the premier resource for best practices and emerging trends
Technical Service & Support Industry
The Value of HDI Membership • Everyone joins HDI for different reasons, but the driving force for joining is the same: incredible membership values
• Explore and learn which HDI membership category is most valuable to you: – GROW YOUR CAREER – BUILD YOUR NETWORK – UTILIZE INDUSTRY RESOURCES
Learn more at ThinkHDI.com/Value
Proudly Presenting: HDI’s New Membership Model New Level
Old Level
Price
Leadership Connection Membership
Forum Membership
$4,500 - $6,500
Team Package Membership
Platinum Plus Membership
$1,995
Professional Plus Membership
Platinum Membership
$795
Professional Membership
Gold Membership
$495
Resources Membership
Silver Membership
$165
Local Chapter Membership
Bronze Membership
$75
Student Membership
Student Membership
$35
Community Connection
N/A
$0
Corporate Membership Available Upon Request For a complete listing of benefits, go to www.ThinkHDI.com/Membership/Levels
Current Members: What Does This Mean to You?
• Current HDI Members, Don't Fret! – You can keep your membership as it is until it expires, or change over any time – Just reach out to the HDI Customer Care Center at 800.248.5667 or
[email protected]
Brand NEW HDI Member Benefits • A $250 Voucher – Team Package Includes one (1) $250 voucher that can be applied to the purchase of any • HDI training course (any delivery method) • The HDI Customer Satisfaction Index (CSI) Service • A Leadership Connection Membership
Benefits Never Before Offered from HDI!
• Alliance Partner Discounts – Resources Members and above – HDI is partnering with companies to offer expanded benefits to members like: • Event and training discounts • Hardware and software discounts • Access to a wide range of services, resources, and networking opportunities
– Some current partners: CompTIA, ITpreneurs, KEDARit
Brand NEW HDI Member Benefits – A Virtual Local Chapter – Local Chapter Members and above – Don’t live close to an existing HDI local chapter, no problem – Members can compliment existing local chapter participation – Network with peers, share experiences, and grow career success in a virtual environment – Upcoming 2013 vChapter Meetings • April 23: Troubleshooting & Problem Solving in a Multi Channel Environment • July 16: Workplace Culture & Teambuilding • October 15: The New Job of ITSM Leaders
Benefits Never Before Offered from HDI!
• Print Package: $95 (domestic) | $155 (international) – Resources members and above – Add on to your membership to receive printed copies • HDI Support Center Practices & Salary Report (one issue per year) (a $399 value) • HDI Desktop Support Practices & Salary Report (one issue per year) (a $299 value) • HDI’s SupportWorld magazine (six issues per year) (a $79 value)
– FREE to Leadership Connection Members
Membership Level Comparison
Share HDI Member Level Comparison Spreadsheet
Community Connection Benefits
Complimentary
• Create and maintain a MyHDI profile • Create and maintain an HDIConnect profile, giving access to: – – – –
post and participate in discussions read and comment on blogs rate products in the HDI Buyers Guide and review, share, and access to the HDI Job Board
• Receive HDI e-newsletters and announcements • Access and maintain a HDI professional development transcript via the HDI Continuing Certification web page • Download certificates of certification for HDI credentials earned via the HDI Learning Center • Leverage the Notify My Manager option to have HDI inform others of HDI credentials that you hold • Participate in digital events and select webcasts
Student Member Benefits $35 / Year
• Enjoy all the privileges of Community Connection and Resources Membership at a deeply discounted rate that’s just for students • Must apply, using the HDI Student Membership Form
Local Chapter Member Benefits Community Connection benefits, plus: • Attend HDI local chapter meetings in your area, including the HDI vChapter. • Receive an online subscription to HDI’s SupportWorld magazine (a $79 value) • Apply for HDI Awards
$75 / Year HDI Local Chapter Locations
Resources Member Benefits
$165 / Year
All benefits included in the Community Connection and Local Chapter Membership, plus: •
Receive electronic copies of: – – –
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HDI Support Center Practices & Salary Report (a $399 value) HDI Desktop Support Practices & Salary Report (a $299 value) SupportWorld magazine (a $79 value)
Receive access to thousands of members-only online resources (a $2,500+ value) including, but not limited to: HDI Certification Standards HDI Support Center Standard Digital Events HDI Research Corner Reports Tools and Templates Books
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Enjoy Discounts on the Following: – –
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Ask the Expert White Papers Webcasts Glossary Toolbox
Alliance Partner Program discounts ITIL Foundation Online Course (Member Price = $99)
Print Package Add-On for $95
Professional Member Benefits
$495 / Year
All benefits included in the Community Connection, Local Chapter, Resources Membership, plus: • Access to the HDI Support Center Online Self Evaluation (a $500 value) • One free ITIL Lite online course (a $99 value), which you can use yourself or assign to an employee • Discounts on the following: – The HDI Customer Satisfaction Index (CSI) Service (one $500 discount for each annual subscription) – HDI and FUSION Annual Conference & Expo events – HDI training – Posts on the HDI Job Board – HDI merchandise – Alliance Partner Program discounts (starts at Resources level) – ITIL Foundation Online Course (starts at Resources level)
• Print Package Add-On for $95
Professional Plus Member Benefits
$795 / Year
All benefits included in the Community Connection, Local Chapter, and Resources Membership, plus: • One (1) Professional Membership (a $495 value) for the account holder – all benefits of professional membership and lower apply • One (1) Resources Membership (a $165 value) for a colleague • Additional Professional Memberships at $395 per member (a $100 savings) • Ten (10) discounts for employees at the Professional Plus member's location, on: – – – –
HDI conferences HDI Training posts on the HDI Job Board HDI merchandise
• Print Package Add-On for $95
Team Package Member Benefits $1,995 / Year • Five (5) Professional Memberships (all benefits from professional membership and lower apply) – A primary Team Member will be identified
• One (1) $250 voucher that can be applied to the purchase of: – Any HDI training course (any delivery method), or – HDI Customer Satisfaction Index (CSI) Service, or – Leadership Connection Membership
• All employees at primary Team Member's location receive ALL discounts
• Print Package Add-On for $95
Leadership Connection Member Benefits All benefits included in the Community Connection, Local Chapter, and Resources Membership, plus: • One (1) Professional Membership • Choose one (1) annual HDI Forum Package from the following (packages and prices vary by group): – – – –
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Desktop Support | Higher Education | Executive | Law | Government | Retail | Healthcare Providers | Support Center Leadership Two (2) live HDI Forum meetings per year (Executive = 3 meetings per year) Includes customized content (a $2,500 value per meeting) One admission to the HDI Annual Conference & Expo (up to a $2,295 value), One exception: The HDI Healthcare Providers Forum package does not include conference registration Online tools to collaborate with your HDI Forum group, including an email distribution list and a dedicated HDI Group
• Additional Professional Memberships at $395 per member (a $100 savings) $4,500-$6,500\Year • One (1) Print Package Included
HDI Corporate Membership Professional Membership Bundle
HDI Sales Team Sells & Provides Support for Corporate Memberships
HDI Corporate Membership Resources Membership Bundle
HDI Sales Team Sells & Provides Support for Corporate Memberships
Purchasing New Memberships • The New HDI Memberships can be purchased directly from HDI starting – April 16, 2013 • When a NEW member signs up, the membership becomes active (Once payment is received): – – – –
Online: 2 Business Hours Phone: 1 Business Day Fax: 1 Business Day Email: 1 Business Day
• What does the NEW member receive after joining HDI? – A Welcome Email • To All New Members • This email contains information on how to access their username and password to www.ThinkHDI.com
– New Member Kit – Resources Members and Above • Brand New Virtual Interface for HDI Member Kit • Member Receives Flash Drive that Acts as Member Card • Flash Drive Contains Virtual New Member Kit
How Can A Member Renew? • Multiple Ways to Renew – Online • Members can renew memberships online within 90 days of expiration date, which is your renewal period, through MyHDI account at http://www.thinkhdi.com/member/MyHDI • If you want to renew early, outside of your renewal period, contact the HDI Customer Care Center
– Mail Invoice with Payment: 121 S Tejon Street, Suite 1100, Colorado Springs, CO 80903 – Fax Invoice with Payment: 719-268-0184 – Call the HDI Customer Care Center: 800-248-5667 – Email the HDI Customer Care Center:
[email protected]
Need Help Renewing? • HDI is here to help! It’s Easy as 1, 2, 3… 1. We can provide a “Convince Your Manager to Renew” letter 2. A complementary document containing the “TOP 10 Reasons to be an HDI Member” 3. A “Track Your Value” Calculator
Print these items and give to your manager or send via email
Such Great Resources!
HDI Customer Care Center • HDI Customer Care Center Supports Membership – Handle all prospect calls interested in memberships – Handle all prospect emails interested in membership • Online Campaign Form •
[email protected]
– Register new members and renewing members – Answer questions from members through multiple channels – Involved at all levels within the renewal process
Still Have Questions About HDI Membership?
• HDI Provides a List of Frequently Asked Questions and Their Answers on the HDI Website – Find the FAQs here: http://www.thinkhdi.com/Membership/FAQ
QUESTIONS? Thanks for your continued support and commitment to HDI! ©2013 HDI. All rights reserved.
