ICT Service – new models of delivery

January 5, 2018 | Author: Anonymous | Category: Social Science, Law, Contract Law
Share Embed Donate

Short Description

Download ICT Service – new models of delivery...


Auditing the risks in service contracts CIPFA Procurement and Contracts Audit Forum 2013 Summit Birmingham – 11th September 2013

Background – ICT services • Pressure on ICT services – need to invest, day to day demands increasing, but…. • 30% efficiency targets (Wigan/Bolton - £1m pa each) • Needed something radical

Solution • Shared procurement opportunity : • 4 client partners – Bolton & Wigan Councils, Wigan and Leigh Housing, Wigan Leisure & Culture Trust • Different approach to procurement – asking providers about their offering, how they propose to add value to our arrangements

Choose your partners… Client side • • • •

Bolton experience of outsourced ICT Bolton’s contract due for renewal Wigan partners in Housing and Leisure Synergy between organisations

Choose your partners… Competitive dialogue. Looking for Contractor who: • Best aligned with collective cultures • Offerings were realistic and relevant • Ideas on improvements and innovation

New Ways of Working • 7 year, £47m shared contract awarded to Agilisys • Inter authority agreement & Head of Strategic ICT Partnership • Outcome based contract supported by KPI’s/ SLA framework • 46 in house ICT staff TUPE transferred/ supported by new resources from Agilisys • Reduced costs for day to day delivery • Expertise/ industry standards • Economies of scale/ shared working

Risks • • • • • • • • •

Service continuity Staff morale and motivation Partner relationships Audit regime Managing costs and quality Service development Longer term integration Exit strategy / renewal Reputation

Managing costs and quality • Project board includes all partners • Clear standards/deliverables – objective, measurable and auditable. • Accepted process for sign off • Agreed timescales/rewards and penalties. • Agreed understanding of “service” and “project” work.

Role of Internal Audit • • • • • • • •

Collaborative Audit Plans Auditing of “home” functions Shared auditing of common areas Validation of KPIs Ensuring effective client role Reliance on contractor’s controls ? Consistent reporting style Agreed reporting lines

Any Questions??? [email protected] 01942 827550 [email protected] 01204 331620

View more...


Copyright � 2017 NANOPDF Inc.