Managed Services

Managed Services Greg Wheeler, Customer Care Team Manager

Meet Heather! 

Heather is your administrator

Thanks Heather! 

Heather attends large amounts of training

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Sets up complicated import processes and workflows with custom scripting

Uh oh 

Heather then leaves for a better opportunity with her new skills

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How can you keep these critical systems running?

Solution A: Find a New Heather 

Taxing from HR and management standpoint

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Looking for candidates with OnBase or Kofax administration experience

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Ramp up time to learn system and configure

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Training takes time and money

Solution B: Managed Services 

Team of trained professionals

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Staffed to respond to incidents and requests

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Provides stability and continuity of service

What is Managed Services? 

New offering from SMC

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Manages the Application(s) that you need

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Expert Administration of your ECM system

Today’s IT Mission 

“Do more with less”

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The business requires more and more services with higher uptime

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IT needs to triage and simplify their responsibilities

Where do we fit in? 

In-house staff

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Staff Augmentation

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>> Managed Services