Download the 2015 Mobile App Event Code: WCQI2015
TRANSFORMING THE WORLD THROUGH INNOVATION, INSPIRATION, AND LEADERSHIP 2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT May 4 – 6, 2015 | Nashville, TN
ON-SITE PROGRAM
Session Presentations Click the Conference Presentations button at asq.org/wcqi. You can also preview the session presentations on the World Conference mobile application. Visit the App Store or Google Play on your mobile device and search for ASQ Conferences to download with Event Code WCQI2015.
asq.org/wcqi
The Global Voice of Quality
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LETTER FROM THE BOARD
Welcome fellow quality professionals to Music City, where we present to you the 69th Annual World Conference on Quality and Improvement! Our theme this year is Transforming the World Through Innovation, Inspiration, and Leadership. In addition, this year’s conference will also focus on risk and change as well as the practical application and future of quality. We have a lot of exciting things in store for this year’s conference and plan to start things off right away with excitement and energy. Again this year, we have our conference app that can be downloaded to your smartphone to help you keep track of sessions, navigate the hotel, and receive updates and messages on various conference events. We have a fantastic opening session planned for Monday morning followed by our conference kick-off networking event. I encourage you to take advantage of this time to meet other conference participants, connect with old acquaintances, and visit with our exhibitors and sponsors. Throughout these three days you’ll have access to more than 100 concurrent sessions that will be held in various formats and led by industry experts from around the world. One of the more innovative session formats we have can be found in our flip sessions. This format allows you to view content online prior to the session, so that your time spent in the session can be dedicated to a more hands-on, engaging approach. In addition to these, you’ll also have access to “After 5” sessions that offer content for everyday life as well as everyday work. This year’s keynote speaker panel represents some of the best in their respective fields, and the quality impact sessions provide real-world case studies demonstrating the true effect that quality can have. If you’re looking for real practical takeaways from groups that have not only applied quality principles but have also seen results, these sessions are for you. I encourage you to attend as many of these sessions as you can. Tuesday will bring us a day chock-full of learning opportunities, with a couple of highlights that are important to point out. In the afternoon we have the Exhibit Hall Extravaganza, where we invite you to join us from 2:15 p.m. – 3:45 p.m. and close the exhibit hall with a bang. There will be games, prizes, giveaways, and video footage of the conference to share. We hope you can join us for an opportunity to visit our exhibitors one last time, make final purchases from the bookstore, and connect and share with your fellow conference delegates. On Tuesday evening we will again be hosting our closing networking reception. This is a great opportunity to relax, connect with those you’ve met at the conference, and reconnect with friends from past World Conferences in an informal setting with camaraderie, food, and entertainment. We hope you will join us for this fun-filled event. The ASQ Conference Board, Technical Program Committee, Nashville Section Site Committee, and ASQ staff have worked hard to bring you an outstanding program and want to make sure you have a great conference experience.
Enjoy the conference! Janet Raddatz ASQ Conference Board Chair
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TABLE OF CONTENTS
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Letter From the Board Mobile App Information Conference Overview Theme and Focus Areas Session and Level Descriptions Program Details Sunday Monday Tuesday Wednesday Keynote Speakers Networking and Special Events Exhibit Hall Information Sponsors and Exhibitors ASQ Center and Bookstore General Information International Team Excellence Award Process/Quality Impact Sessions Conference Acknowledgments Gaylord Opryland Resort & Convention Center Maps Ryman Hall C1/C2/ASQ Center Map
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Visit asq.org/standards to learn more.
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STANDARDS CENTRAL
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STANDARDS CHANNEL
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STANDARDS CONNECTION
Get Your ISO 9001 Standards Questions Answered The revised ISO 9001 standard will be published in fall of 2015. Now, you can become a part of the Standards Connection with ASQ! Get the latest news, updates, and videos regarding standards at asq.org/standardsconnection. TRAINING
CERTIFICATION
CONFERENCES
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PUBLICATIONS
The Global Voice of Quality
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Download the 2015 World Conference on 1. Ways to Download the Mobile App 1. Scan this QR code with your mobile device and download the app*. Open the app and click on World Conference. Use Event Code WCQI2015 to access all the information. OR 2. Visit https://crowd.cc/s/53t2 on your mobile device and download the app*. Open the app and click on World Conference. Use Event Code WCQI2015 to access all the information. EVENT CODE: WCQI2015 OR 3. Visit your mobile device app store and search for “ASQ Conferences” and download the app*. Open the app and click on World Conference. Use Event Code WCQI2015 to access all the information. You can also view the information online by visiting https://event.crowdcompass.com/2015wcqi. * When you download the mobile app you may be prompted to enter your app store password.
2. Create Your Personal Profile
Once you download the app, you can create a personal profile. Creating a profile will allow you to share information with other attendees, take notes within the app, and more.
1. Click the “Log In” button at the top right of your menu screen. (On some devices, you many need to click the menu button first.) 2. Create an account using your social media accounts or click “Sign Up” to create an account with your name and email address.
Quality and Improvement Mobile App
3. Explore the Mobile App Stay INFORMED and CONNECTED on all the activities at the 2015 World Conference! • View all session information and customize your schedule with the “My Schedule” feature. • View session presentations and take notes. • NEW FEATURE! Message with other attendees and share information or events going on at the conference. • Use the interactive map to see where sessions, events, and exhibitors are located. Even see the hot spots in Nashville! • Get important updates as they happen.
Download the app today!
MONDAY, MAY 4 8:00 a.m. – 9:45 a.m. Welcome and Keynote Speaker SHAWN ACHOR, New York Times Best-Selling Author and Researcher on Positive Psychology Location: Delta Ballroom A 10:00 a.m. – 10:45 a.m. Book Signing With Shawn Achor Location: Ryman Hall C2 9:00 a.m. – 5:00 p.m. Exhibit Hall Open Location: Ryman Hall C1/C2 10:00 a.m. – 10:30 a.m. LinkedIn: The Whys and Hows Location: Delta Ballroom C
11:15 a.m. – 12:15 p.m. Lunch in Exhibit Hall (Ticket Required) Location: Ryman Hall C1/C2
12:15 p.m. – 1:15 p.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc. BNY Mellon International Operations (India) Private Limited, USTA, Pune, India Location: Canal A Altos Hornos de México, S. A. B. de C. V., GT Innovadores AH5 Location: Canal B Wipro, Wipro PEX Location: Canal C
10:00 a.m. – 11:00 a.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc.
Haier, Optimizing R&D DIZUN Packaged Air Conditioner Location: Canal D
Shanghai Yanfeng Johnson Controls Seating Co., Ltd., Green Foam Team Location: Canal A
Emirates Global Aluminium, EGA – Gross Carbon Consumption Reduction Team Location: Bayou D
Movistar – Telefónica de Argentina, You Can Do It! Location: Canal B
12:15 p.m. – 1:15 p.m. Concurrent Sessions
Humana Pharmacy Solutions, Process Engineering Location: Canal C
M01: Crayola: Improving Inventory With DoE and Simulation Sponsored by Minitab Location: Ryman Ballroom F
Tata Communications, Q2C Team Location: Canal D Genpact, Paid on Time Task Force Location: Bayou D
10:00 a.m. – 11:15 a.m. Conference Kickoff With Sponsors and Exhibitors Location: Ryman Hall C1/C2
10:15 a.m. – 10:45 a.m. Product Demos Minitab Inc. (Ryman Ballroom AB) MasterControl Inc. (Ryman Ballroom DE) Sparta Systems Inc. (Ryman Ballroom C) 11:00 a.m. – 11:30 a.m. Product Demos EtQ Inc. (Ryman Ballroom DE) Intelex Technologies (Ryman Ballroom C) Minitab Inc. (Ryman Ballroom AB) Prosci (Ryman Ballroom F)
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M02: Global Standards for World-Class Innovation Management Location: Ryman Studios ABC M03: Maybe at Risk, but Not in Peril: Lean Risk Management Location: Governor’s Ballroom B M04: Creating and Sustaining High-Performance Organizations Location: Delta Ballroom B M05: Coaching Network: Master Black Belt Civic Partnership Location: Ryman Ballroom C M06: Innovation Circuits: Fostering Creativity and Innovation Location: Ryman Ballroom AB M07: Six Sigma Analysis of Daily Cycling Commute Location: Ryman Studio L M08: Enrich Suppliers’ Behavior With Just a Few Carrots Location: Ryman Ballroom DE
MONDAY, MAY 4
(CONTINUED)
M09: ISO 9001:2015: Going Beyond Quality Location: Delta Ballroom C M10: FMEA 3.0: A Progressive and Collaborative Approach Location: Delta Ballroom D 12:15 p.m. – 2:30 p.m. Workshops M11: Lose the Carrot and Stick: Substitute Leadership Location: Governor’s Ballroom C M12: CISR: Continual Improvement for Social Responsibility Location: Ryman Studios MNO M13: A Voice of the Customer System to Drive Customer Experience Location: Governor’s Ballroom D M14: Burn the Popcorn Location: Ryman Studios PQR 1:30 p.m. – 2:30 p.m. Concurrent Sessions M15: Using the Kano Model to Analyze Your Survey Data Location: Ryman Ballroom DE
M23: The Evolution of a Quality Management System Location: Delta Ballroom D M24: Population Health Management Location: Ryman Ballroom C 1:30 p.m. – 2:30 p.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc. Haier, Household Refrigerator Glass-Door Seam Solution Location: Canal A Firstsource Solutions Limited, Healthcare Six Sigma Team Location: Canal C Fresnillo Plc., Minera Saucito Location: Canal D Wyndham Consumer Finance, Journey II Location: Bayou D
2:30 p.m. – 3:00 p.m. Networking and Refreshment Break With Sponsors and Exhibitors Location: Ryman Hall C1/C2
M16: The Expanding Role of Risk Management in Compliance Sponsored by EtQ Location: Ryman Ballroom AB
3:00 p.m. – 4:00 p.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc.
M17: Metrics for Management Location: Delta Ballroom B
ALCOA – Power and Propulsion, APP Process Management Team Location: Canal A
M18: Transaction Checking: Quality Control or a Safety Net? Location: Ryman Studio L
Genpact, Genpact Corp. IT Quality Team Location: Canal B
M19: Increase Joy, Get Results From Your People and Processes Location: Delta Ballroom C
Shanghai Volkswagen, Improvement of Bolt-Tightening Process Location: Canal C
FLIP SESSION M20: Making Quality Personal Location: Ryman Studios ABC
Mallinckrodt Pharmaceuticals, Team Hobart Location: Canal D
M21: Gauging Gage: Master Your Measurement System Location: Governor’s Ballroom B M22: Applications of DFSS in the Aviation, Medical, and Military Sectors Location: Ryman Ballroom F
Samarco Mining S/A, Process Improvement Team Location: Bayou D 3:00 p.m. – 4:00 p.m. Concurrent Sessions M25: Enabling Service Processes to Perform Near 100% Location: Governor’s Ballroom C 7
MONDAY, MAY 4
(CONTINUED)
M26: Errorproofing: Quality in the Transactional Sector Location: Ryman Studios MNO M28: The Marriage of a FMEA and Control Plan: A Dynamic Control Plan Location: Delta Ballroom B
4:15 p.m. – 5:15 p.m. Keynote Speaker DR. JOANN STERNKE, Superintendent, Pewaukee School District Location: Delta Ballroom A
M29: Building a House of Quality One Brick at a Time Location: Governor’s Ballroom B
5:30 p.m. – 6:45 p.m. “After 5” Sessions Sponsored by Quality Council of Indiana
M30: Dodging Bullets: Missing the Signs of a Coming Bad Event Location: Delta Ballroom D
AF01: Juggling for Creativity, Fitness, and Teamwork Location: Delta Ballroom D
M31: Binary Logistic Regression: DMAIC and DFSS Application Location: Ryman Ballroom C
AF02: MacGyver Innovation: Use What You Have! Location: Governor’s Ballroom C
M32: Increasing Supply Chain Reliability: Shifting Paradigms Location: Governor’s Ballroom D M33: Develop and Manage Your Personal Brand With Quality Tools Location: Ryman Studios PQR M34: The Enterprise Model: Quality Planning for Excellence Location: Ryman Ballroom AB M35: Case Studies in Continuous Quality Improvement Location: Delta Ballroom C M36: Economic Criteria to Enhance Measuring System Analysis Location: Ryman Studios ABC M37: Infusing Lean Methodology Into the Fire Service Location: Ryman Ballroom F M38: Customer Listening: Quality Function Deployment and Statistical Engineering Location: Ryman Ballroom DE
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AF03: Triumphant! YQP Executive Presence and Live Networking Location: Ryman Studios MNO AF04: Meditation Deathmatch: Exploring Paradigms and Culture Location: Governor’s Ballroom D AF05: Music Outside the Box Location: Delta Ballroom C AF06: Winning Trust Online Location: Ryman Studios PQR
6:00 p.m. – 11:00 p.m. Complimentary Shuttle to Downtown Nashville Sponsored by Nashville Music City Location: Delta Portico
TUESDAY, MAY 5 8:00 a.m. – 9:00 a.m. Keynote Speaker MARGARET HEFFERNAN, Entrepreneur, Chief Executive, and Author Location: Delta Ballroom A 9:00 a.m. – 9:45 a.m. Book Signing With Margaret Heffernan Location: Ryman Hall C2 9:00 a.m. – 4:00 p.m. Exhibit Hall Open Location: Ryman Hall C1/C2 9:15 a.m. – 10:15 a.m. Concurrent Sessions T01: Profound Statistical Concepts Theory Meets Reality Location: Ryman Ballroom AB
9:15 a.m. – 10:15 a.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc. Movistar – Telefónica de Argentina, Weaving a Quality Network Location: Canal A Ministry of Defence, Singapore, STRYKER Location: Canal B Colorado Department of Transportation, CDOT Highway Access Permitting Process Improvement Project Location: Canal C Haier, Improving Electronic Control System Location: Canal D Mallinckrodt Pharmaceuticals, Team Mallinckrodt Location: Bayou D
T02: Leveraging Innovation and the Wisdom of Crowds Location: Ryman Ballroom DE
9:15 a.m. – 11:45 a.m. Workshops
T03: Corralling Stallions: Quality in Software Development Location: Ryman Ballroom F
T11: Understanding Variation in Subjective Measuring Systems Location: Ryman Studios PQR
T04: Advanced Interviewing Techniques for Audits Location: Delta Ballroom C
T12: The Leader’s Guide to Cultural Transformation Location: Governor’s Ballroom C
FLIP SESSION T05: Instant Connection Location: Ryman Studios ABC
T13: Lean Design Kaizen: Changing the Design/ Innovation Paradigm Location: Ryman Studios MNO
T06: The Clash of Quality and Big Data Philosophies Location: Governor’s Ballroom B
T14: Decision Theory: Better Results From Better Decisions Location: Governor’s Ballroom D
T07: I Really Would Rather Not Randomize My Experiment! Location: Ryman Studio L T08: Supplier Quality Management: A Complete Approach Location: Delta Ballroom B
10:15 a.m. – 10:45 a.m. Networking and Refreshment Break With Sponsors and Exhibitors Location: Ryman Hall C1/C2
T09: Culture of Quality: The Key to Sustainability Location: Ryman Ballroom C T10: The Full Scope of the Quality Function Location: Delta Ballroom D
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TUESDAY, MAY 5
(CONTINUED)
10:45 a.m. – 11:45 a.m. Concurrent Sessions T15: Emotional Intelligence in Quality Management Location: Delta Ballroom C T17: Risk Management and Cheese Location: Delta Ballroom D T18: Shipment Accuracy Improvement in a High-Volume Factory Location: Ryman Ballroom F T19: Org Strategy Cascaded From Boardroom to Frontline in 3 Weeks Location: Ryman Ballroom AB T20: Systematic Innovation: Beyond the Basics Location: Ryman Ballroom DE FLIP SESSION T21: Apply Tools of Modular Kaizen to Daily Processes Location: Ryman Studios ABC T22: Exploring the New IEEE 730 Standard for SQA Processes Location: Ryman Ballroom C
11:45 a.m. – 12:45 p.m. Lunch in Exhibit Hall (Ticket Required) Location: Ryman Hall C1/C2
12:30 p.m. – 1:00 p.m. Product Demo Knoah Solutions (Ryman Ballroom AB) 12:45 p.m. – 1:15 p.m. LinkedIn: The Whys and Hows Location: Delta Ballroom C 1:15 p.m. – 2:15 p.m. Keynote Speaker CHARLES BEST, Founder and CEO, DonorsChoose.org Location: Delta Ballroom A
2:15 p.m. – 3:45 p.m. Exhibit Hall Extravaganza Location: Ryman Hall C1/C2
T23: The Future of the Quality Function Location: Delta Ballroom B
2:45 p.m. – 3:45 p.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc.
T24: Getting the Business to Act on Quality Initiatives Location: Governor’s Ballroom B
National University of Singapore, Office of Human Resources, OHR Shared Services Location: Canal A
10:45 a.m. – 11:45 a.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc. Haier, Decelerating Clutch Improvement Team Location: Canal A Sime Darby Biodiesel Sdn Bhd, Panthera Tigris Location: Canal B Genpact, Beyond Paper, Old Habits, and Silos Location: Canal C BNY Mellon International Operations (India) Private Limited, GAMO, Pune, India Location: Canal D ADTRAN, Inc., Aging Components in Inventory Process Improvement Team Location: Bayou D
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Emirates Global Aluminium, EGA – Anode Problems Reduction Team Location: Canal B Karlskoga Hospital, Team Moving and Handling Knowledge Location: Canal C Haier, Structure Optimization Team Location: Canal D Northrop Grumman Corporation, F/A18 Program, Reducing FO Near-Miss Escapes Location: Bayou D
TUESDAY, MAY 5
(CONTINUED)
4:00 p.m. – 5:00 p.m. Concurrent Sessions T25: Maximizing Provider Potential Location: Ryman Ballroom F T26: Growing Organizational Innovation: Plant the Seeds! Location: Governor’s Ballroom D
4:00 p.m. – 5:00 p.m. Quality Impact Sessions/Live Team Case Studies Sponsored by Minitab Inc. Minera Fresnillo, Planta de Beneficio Location: Canal B Civil Aviation Authority of Singapore, Safe Skies Location: Canal C
T28: Engineering Quality: Cost to Value Location: Ryman Ballroom DE
Haier, Washing Machine Noise Reduction Location: Canal D
T29: Turning on the Light Bulb About Quality Location: Delta Ballroom C
Max Life Insurance Company Limited, Addressing Max Life’s Top 5 Customer Issues Location: Bayou D
T30: A More Profitable Hospital in 5 Days Location: Ryman Ballroom C T31: Are You Forecasting What’s Predictable or Unpredictable? Location: Ryman Studios MNO
7:00 p.m. – 9:30 p.m. Networking Reception (Ticket Required) Location: Delta Island
FLIP SESSION T32: Root Cause Analysis: Train the Trainer Location: Governor’s Ballroom C T33: Revolutionizing Quality Standards in Manufacturing Location: Delta Ballroom D T34: FMEA as a Tool for Risk Management in Construction Projects Location: Ryman Studios PQR T35: Square Peg in a Round Hole: Customized Lean Implementation Location: Ryman Ballroom AB T36: ISO 9001/14001 Revision for Integrated Management System Location: Governor’s Ballroom B T37: Empirical Root Cause Analysis Location: Delta Ballroom B T38: Systems Engineering, Quality, and Testing Location: Ryman Studios ABC
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WEDNESDAY, MAY 6 8:00 a.m. – 9:00 a.m. Concurrent Sessions
9:15 a.m. – 10:15 a.m. Concurrent Sessions
W01: Driving Profitability Through Leadership Engagement in Kaizen Location: Ryman Ballroom DE
W15: Enhancing Total Patient Experience (TPE) in ERs Location: Ryman Ballroom C
W02: Getting Started With Remote Auditing Location: Delta Ballroom C
W16: Quality-Fitness Focused Innovation Location: Ryman Studios ABC
W03: Small Business Challenge: The ISO 9001:2015 Transition Location: Delta Ballroom D
W17: Influence and Persuasion: The Psychology of Culture Change Location: Delta Ballroom C
W05: Creating and Sustaining a Culture of Excellence Using the Baldrige Framework Location: Governor’s Ballroom B
W18: Effective Medical Device Postmarket Surveillance System Location: Ryman Ballroom F
W06: Becoming an Innovative Leader Location: Delta Ballroom B
W19: Recognition and Leadership Effects on Lean Six Sigma Projects Location: Ryman Studio L
W07: Implementing an Expanded Gage R&R in Industrial Applications Location: Ryman Ballroom AB W08: Utilizing ISO 10377:2013 to Create a Safer Bosch E-Bike Location: Ryman Ballroom C W09: Lean in State Transportation: Faster, Better, Efficient Location: Ryman Ballroom F W10: Mercy Hospital Leans Into Labor and Birth Improvements Location: Ryman Studios ABC 8:00 a.m. – 10:15 a.m. Workshops W11: Be Creative in Quality Improvement Location: Governor’s Ballroom C W12: Sustaining Lean and Extending the Quality Enterprise Location: Governor’s Ballroom D W13: Lean Thinking: Airplane Factory Simulation Location: Ryman Studios PQR W14: What Is This Thing Called Leadership? Location: Ryman Studios MNO
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W20: Performance vs. Compliance: Always Bet on Performance Location: Ryman Ballroom AB W21: The Journey from Liable to Reliable Location: Governor’s Ballroom B W22: Managing Operational Excellence Location: Delta Ballroom B W23: Quality in the New Century: QA, Tech, and the Role of Data Location: Delta Ballroom D W24: Quality Strategy Success Formula for Capital Projects Location: Ryman Ballroom DE 10:30 a.m. – Noon Closing Session, International Team Excellence Award Ceremony, and Keynote Speaker ANALJIT SINGH, Founder Chairman, Max India Limited Location: Delta Ballroom A
THEME AND FOCUS AREAS
TRANSFORMING THE WORLD
Through Innovation, Inspiration, and Leadership Whether under the title of quality or something else, all organizations use and need quality. As competition and the complexity of the global market grow, more and more organizations are embracing the need to think differently and inspire their employees.
FOCUS AREAS • Leadership
• Practical Application of Quality Tools, Techniques, and Methodologies
• Risk and Change
• The Future of Quality
• Innovation
SPECIAL ATTENDEE OFFER:
SAVE 90
%
2015 WORLD CONFERENCE RECORDINGS Make it easy to share your conference experience, inspire others in your organization, and even learn from the sessions you missed in Nashville, TN! Get full access to the 2015 session recordings on your computer, tablet, or mobile device. • Continued access to session PDFs • MP3 audio files of each session • Synched audio and presentation slides • MP4 videos* perfect for mobile and tablet viewing • Access for five years
Purchase the recordings at the conference registration area or call ASQ Customer Care at 800-248-1946 using promo code AQKFD24!
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2015 PROGRAM
Some look to grow the number of tools and techniques at their disposal so that they may find the solutions they seek. Others may search for implementation strategies that produce the best results. Organizations that are most established in their journey have found ways to establish, transform, and sustain work environments in which innovation is fostered, leadership is shared, and all are aligned to a common vision. They have seen the results that these cultures produce and the creativity they inspire. They have discovered the key to establishing a culture of quality.
SESSION AND LEVEL DESCRIPTIONS
LEVEL DESCRIPTIONS B BASIC: Provides an introduction to a subject, including practical and user-friendly definitions of terms. The primary focus is to bring an individual who may not be familiar with the subject to a level of knowledge that facilitates further learning. 2015 PROGRAM
I INTERMEDIATE: The participant should have some degree of knowledge of the subject. The intent is to build on an individual’s knowledge of the subject to a point of greater understanding.
A ADVANCED: Provides an in-depth and/or up-to-date treatment of a subject. A strong theoretical background and a working knowledge of a subject are expected of those who attend.
SESSION DESCRIPTIONS CONCURRENT SESSION: These 60-minute sessions are meant to present real applications, results, and solutions based on quality principles or theory that can be implemented immediately. WORKSHOP: Workshops will lead participants from an identified beginning point through a logical and clearly identified end point with the expansion of the related body of knowledge and include hands-on learning activities that demonstrate and reinforce the concepts presented. FLIP SESSION: Flip sessions are an interactive session format designed to provide you with a NEW method of learning. These sessions are flipped and allow you to view the session presentation online before the conference and then do all the hands-on activities, exercises, and Q&A during the conference session time with the presenter. “AFTER 5” SESSION: (Monday, 5:30 p.m. – 6:45 p.m.): These exciting and innovative sessions are less formal than concurrent sessions and cover numerous topics that may not relate directly to quality in the traditional sense and include a social component, which adds to the level of interaction between the facilitator and the participants, as well as the participants and their peers.
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SUNDAY
MAY 3, 2015
10:00 a.m. – 3:00 p.m.
5:00 p.m. – 6:30 p.m.
ASQ Certification Exams
ASQ Annual Business Meeting and Recognition of the 2015 Medalists and Award Winners
Location: Gaylord Opryland Resort & Convention Center
ASQ will administer 17 on-site certification exams including the NEW Six Sigma Yellow Belt.
The annual business meeting is a perfect opportunity for you to hear about the State of the Society, introduction of the ASQ board members, as well as recognition of the 2015 medalists and award winners. 6:30 p.m. – 8:30 p.m.
Conference Opening Reception (Exhibit Hall Open) Location: Ryman Hall C1/C2
11:30 a.m. – 4:00 p.m.
Community Service Project (Check-in at 11:30 a.m. Buses leave at noon.)
The World Conference Opening Reception is a truly memorable experience. Network with colleagues, catch up with old friends, and enjoy hors d’oeuvres and a cash bar as you celebrate quality in the exhibit hall.
Location: Delta Portico
Let’s get to work and build a stronger Nashville! ASQ is working with Hands On Nashville to improve the facilities of SmithsonCraighead Academy, a free public charter school operated by the nonprofit organization Project Reflect. Volunteers will help with a playground makeover, outdoor classroom/ garden enhancement projects, painting projects, and more. Buses will transport volunteers from the Gaylord Opryland Resort & Convention Center to the school work site. All volunteers will receive a boxed lunch, water, and a free T-shirt on-site. Space is limited to 100 participants. Register at asq.org/ wcqi/2015/community-service-project.aspx.
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2015 PROGRAM
On-site registration for certification exams is available Saturday, May 2, from 2:00 p.m. – 5:00 p.m. in the registration area of the Gaylord Opryland Resort & Convention Center. There is no on-site registration for Lean Certification, Certified Six Sigma Black Belt, and Master Black Belt.
Location: Delta Ballroom A
MONDAY
MAY 4, 2015
8:00 a.m. – 9:45 a.m.
This project focused on improving the problem of volatile organic compounds (VOCs) in vehicle interiors. Utilizing DMAIC and TRIZ methodologies, the team applied affinity diagram, tree map, cause and effect matrix, hypothesis test, DoE, and a number of other valuable tools for root cause identification and final improvement recommendations. As a result, the team decreased the VOC emissions, improved customer satisfaction, and sustained the benefits.
Welcome and Keynote Speaker SHAWN ACHOR
2015 PROGRAM
New York Times Best-Selling Author and Researcher on Positive Psychology Location: Delta Ballroom A
SHAWN ACHOR
9:00 a.m. – 5:00 p.m.
Exhibit Hall Open
MOVISTAR - TELEFÓNICA DE ARGENTINA
Location: Ryman Hall C1/C2
You Can Do It! Argentina
10:00 a.m. – 10:30 a.m.
Location: Canal B
LinkedIn: The Whys and Hows Presenter: ASQ Staff Location: Delta Ballroom C
LinkedIn is the world’s largest professional social networking site. Learn how you can leverage LinkedIn for networking and boosting knowledge of your field. Hear about best practices in setting up a profile, making connections, joining and starting groups, and more. 10:00 a.m. – 10:45 a.m.
Book Signing With Shawn Achor Location: Ryman Hall C2
Sponsored by Minitab Inc.
SHANGHAI YANFENG JOHNSON CONTROLS SEATING CO., LTD.
Green Foam Team China Location: Canal A INTERMEDIATE
Process Engineering Location: Canal C
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES
B
HUMANA PHARMACY SOLUTIONS United States
10:00 a.m. – 11:00 a.m.
16 BASIC
This project focused on reducing customer service requests to the back office. The team aimed at a reduction to 5 percent, according to benchmarking firm COPC. Using Six Sigma methodology and tools the team decreased back-end escalations from 12 percent to 5 percent. This was achieved by modifying instructional customer services to solve everything at first contact. The savings at the end of the project was $23 million.
I
ADVANCED
Humana Pharmacy Solutions is rapidly growing and is competing with ever-changing markets by taking the company’s key values— thrive together, rethink routine, and pioneer simplicity—and incorporating them into the process innovation strategy. As a result, within 2014, the organization saw a 42 percent increase in productivity, driven by a reduction in work through the exceptions process, and decreasing no fills. This presentation will tell that story. A
Read session and level descriptions on page 14
MONDAY
MAY 4, 2015
TATA COMMUNICATIONS LTD.
11:15 a.m. – 12:15 p.m.
Tata Communications Q2C Team
Lunch (Ticket Required)
India
Location: Ryman Hall C1/C2
Location: Canal D
GENPACT
Paid on Time Task Force Romania Location: Bayou D
A major insurance company was facing challenges in meeting its financial commitments to its suppliers, thereby risking potential negative impact on its image. This project comprehensively analyzed the issue using the DMAIC approach, leveraging tools like fishbone, hypothesis testing, 5 Whys, and others in order to implement sustainable solutions that moved the percent paid on time invoices from 38 percent to 70 percent in six months, led to 5.4 million euro cost avoidance, and significantly improved supplier satisfaction. 10:00 a.m. – 11:15 a.m.
Conference Kickoff With Sponsors and Exhibitors
12:15 p.m. – 1:15 p.m.
CONCURRENT SESSIONS I M01: Crayola: Improving Inventory With DoE and Simulation
2015 PROGRAM
The team successfully transformed its orderto-bill process for Tata Communications Ltd. (a leading multinational business-to-business telecom service provider) using Lean Six Sigma methodology, strong project management, and effective change management across organizational cross functions. The project improved order-to-bill cycle time from 118 days to 60 days in two years, enhancing revenue for the financial year by $18 million per annum. It also helped improve productivity of resources and improve CSAT percentile.
Sponsored by Minitab Inc. Presenters: Bonnie Hall, Crayola, Inc. and Richard Titus, Titus Consulting and Lehigh University Location: Ryman Ballroom F
The Crayola Company manufactures 3 billion crayons and 600 million markers per year at its Easton, PA, facility, and the DMAIC and A3 problem-solving methodologies are now deeply imbedded in their operations culture. Crayola began its Lean Six Sigma journey in 2000 with the lean process improvement program. Crayon inventory reduction is currently the focus of a Black Belt project, with several inventory management techniques being measured and piloted to determine the optimum solution. This project utilized design of experiments (DoE) to determine the crayon drying time to reduce work in process (WiP) inventory levels. In addition, material variances and inventory accuracy have been improved via a Green Belt project, which improved in-process crayon inventory accuracy. This project measured in-process inventory levels, determined the levels varied, and simulated these new levels using Monte Carlo simulation, which was later piloted and verified. Focus Area: Leadership
Location: Ryman Hall C1/C2
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MONDAY
MAY 4, 2015
I M02: Global Standards for WorldClass Innovation Management
A M04: Creating and Sustaining HighPerformance Organizations
Presenter: Kateri Brunell, Banyan Innovation Management LLC
Presenter: Shane Yount, 1991
Location: Ryman Studios ABC
Attendees will discover everything from how to define corporate direction and design for leadership parameters, to the smartest ways to create and maintain workplace behavioral expectations. Additionally, the presenter offers critical insight on hot-button topics like cultural and generational diversity, communication styles, and listening processes among employees. This is an essential presentation for executives who want to gain market share and achieve dynamic success in today’s marketplace.
Location: Delta Ballroom B
Innovation is rapidly becoming a core, strategic activity led by a senior executive and involving many parts of the organization. This session will present innovation through the frame of continuous value creation, arguing for the importance of an organizationwide, structured approach to continual growth and prosperity, i.e., an innovation management system. Attendees will be introduced to a new global standard for innovation management systems, with examples of the standard’s six elements drawn from practices in leading corporate innovators.
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Focus Area: Innovation
BM 05: Coaching Network: Master Black Belt Civic Partnership
Division: Innovation Division
BM 03: Maybe at Risk, but Not in Peril: Lean Risk Management
Presenters: Steven Pollock, Humana Inc., and Daro Mott, Louisville Metro Government
Presenters: Lance Coleman, The Tech Group, and Chris Hayes, Impact Performance Solutions
Location: Ryman Ballroom C
Location: Governor’s Ballroom B
Organizational risk often hides in the “hidden factory,” where waste is produced, while lean processes are transparent and make it easier to spot risk. Attendees will learn how lean tools and methodologies can be used to eliminate or mitigate both product and process risk. This session will also show attendees how to increase success in lean project selection and implementation through the use of lean risk management techniques.
Focus Area: Leadership
Focus Area: Risk and Change
Division: Team and Workplace Excellence Division
Division: Lean Enterprise Division
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The Office of Performance Improvement (OPI) for Metro Government, Louisville, KY, and Humana’s Quality Engineering Team have been in a partnership since 2012 to create a center of excellence within government. A central strategy has been to develop quality professionals within OPI through a Master Black Belt program. This presentation will describe Metro’s experience using the coaching network. Attendees will walk away with a very clear road map of how to set up a coaching network.
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MONDAY
MAY 4, 2015
I M08: Enrich Suppliers’ Behavior With Just a Few Carrots
Presenter: Eileen Serrano, Roche Operations Ltd.
Presenter: Pierre Lewin, Supply Chain Services International
Location: Ryman Ballroom AB
Location: Ryman Ballroom DE
Innovation has become a core organizational competence. Innovation circuits promote innovative thinking at all levels of an organization. It focuses on identifying opportunities (O) for improvement in business processes that add value (V) to the business developing innovative ideas (I) through the OVI approach and targeted innovation events. The innovation circuit provides the structure, roles and responsibilities, and policies for the documentation, evaluation, implementation, and recognition of ideas implemented while promoting teamwork and collaboration.
Quality issues are inevitable for all types of business. Complex supply chains cause quality failures—leaving suppliers challenged with a clear understanding of expectations and process capabilities. Consequently, suppliers deliver lower-quality performance, which manufacturers fix with quick solutions resulting in unsustainable change. See how the “carrot or the stick” approach and the right quality program can change supplier quality behavior by incenting improvement through access to information combined with clearly communicated expectations and financial leverage.
Focus Area: Innovation
Focus Area: The Future of Quality
BM 07: Six Sigma Analysis of Daily Cycling Commute Presenter: Brandon Theiss, Rutgers University Location: Ryman Studio L
This session examines a case study utilizing the Six Sigma data analysis toolkit to examine a 15.5-mile daily morning commute completed on bicycle. The case first explores the usage of control charts to examine the total completion time in addition to various waypoints along the route. It then uses hypothesis testing to attempt to prove if a statistically significant improvement has occurred. Finally, it demonstrates a multifactor regression model to predict the time needed to traverse the route. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I M09: ISO 9001:2015: Going Beyond Quality Presenter: John DiMaria, British Standards Institution Location: Delta Ballroom C
Reaching beyond the confines of quality processes, the latest revision to ISO 9001 will extend across the enterprise to proactively identify and mitigate risk. Management will be required to take on a more active role not only to ensure that good quality practices are embedded in corporate culture, but now with an eye to protecting the product/service, from source to end user. ISO 9001:2015 goes beyond quality to create a stronger organization and, ultimately, better products and services. Focus Area: Risk and Change
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BM 06: Innovation Circuits: Fostering Creativity and Innovation
MONDAY
MAY 4, 2015
I M10: FMEA 3.0: A Progressive and Collaborative Approach Presenter: Daniel Lee, SYMCOSYS
2015 PROGRAM
Location: Delta Ballroom D
Could a healthy risk-based thinking culture be gained with failure mode and effects analysis (FMEA)? There will be many skeptics, as the technique can be tedious, time consuming, and often viewed as a checklist activity. This culture can be achieved by uniting and making visible a truly collaborative forum with FMEA— with a living risk register of failure modes and views driving ownership. Discover how to use this more engaging and leaner FMEA approach as a key communication tool for risk reduction. Focus Area: Risk and Change
12:15 p.m. – 1:15 p.m. QUALITY
IMPACT SESSIONS/LIVE TEAM CASE STUDIES
subject matter expertise to identify root causes and implement actions that reduced errors by 60 percent. ALTOS HORNOS DE MÉXICO, S. A. B. DE C. V.
GT Innovadores AH5 Mexico Location: Canal B
This project focused on improving pig iron quality. Using Six Sigma methodology and tools such as DoE and regression, the team managed to reduce percent of manganese to 0.32 per ton. The results included best performance in the facilities of our internal customers, increased yield to 97.2 percent, supplier-customer agreement compliance to 99 percent, and savings of USD$934,000. The project resulted in change paradigms and increased employee knowledge; and it is used as a model for the development of new projects. WIPRO
Sponsored by Minitab Inc.
BNY MELLON INTERNATIONAL OPERATIONS (INDIA) PRIVATE LIMITED
USTA, Pune, India
Wipro PEX India Location: Canal C
The “Inquiries as Defects” project is a Wipro vision for its U.S. banking client to help improve Location: Canal A its credit card resolution rate and provide U.S. Transfer Agency provides asset servicing better customer experience by improving to mutual fund companies, including setting existing policies, procedures, correspondence, up new accounts, maintenance services, self-servicing portals, and processes. About executing requests, and record keeping. 34 percent of the time the support services From November 2013 to January 2014, team was not able to resolve the card holder 100 percent of not in good order (NIGO) inquires. The team fixed all the bottlenecks by transactions for high-net-worth clients reviewed using the structured Six Sigma methodology in by our domestic research team in the United its general correspondence queue and reduced States were audited as invalid NIGOs. This the nonresolution percentage from 34 percent not only impacted the cycle time of NIGO to 23 percent. After deploying the best practices transactions, but also increased overall in other lines of business, the overall annualized volumes. Additionally, this led to financial bottom-line impact was an approximate USD$1 impact as well as complaints from clients. million benefit to the client. The project team used statistical methods and India
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MONDAY
MAY 4, 2015
HAIER
12:15 p.m. – 2:30 p.m.
Optimizing R&D DIZUN Packaged Air Conditioner
WORKSHOPS
China Location: Canal D
EMIRATES GLOBAL ALUMINIUM
EGA - Gross Carbon Consumption Reduction Team United Arab Emirates Location: Bayou D
This project aimed to reduce the gross carbon consumption in D18 high purity cells. Applying DMAIC methodology and Six Sigma tools such as hypothesis testing, regression, Pareto, etc., helped identify, develop, and implement several process improvements. The project helped the company achieve and sustain best-in-class operational effectiveness with a strong focus on innovation and performance. Financial benefits of USD$1.1 million per annum (recurring) were achieved, in addition to many intangible benefits.
Presenters: Brooks Carder, Carder and Associates LLC, Carolann Wolfgang, Orion Sustainable Performance Solutions Inc., and Marilyn Monda, Monda Consulting LLC Location: Governor’s Ballroom C
Motivation is critical to leadership, since it determines both the direction and intensity of behavior. We describe the role of a leader, at any level of the organization, in building a culture that motivates. Limitations of incentives and the power of intrinsic motivation are explained, along with system and culture requirements to create intrinsic motivation. The workshop will allow the participant to examine his/her skills as a motivating leader and plot a course for personal development. Focus Area: Leadership Division: Human Development and Leadership Division
I M12: CISR: Continual Improvement for Social Responsibility Presenter: Andrea Zimmerman, CISR Location: Ryman Studios MNO
Participants will learn how to integrate continual improvement for social responsibility (CISR: sounds like scissor) into their existing quality toolbox. CISR is a methodology for tackling the complex, multidimensional challenges faced when pursuing social responsibility. The framework includes adaptations of well-worn quality and innovation tools. It is an action-oriented methodology. Attendees will be motivated and able to take action and improve the social responsibility performance in their surroundings. Focus Area: Future of Quality
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This project solved the first-generation defects through developing and optimizing the second-generation DIZUN Circular Packaged AC. It improved quality and increased market share through structure optimization and noise deduction design. The team utilized multiple tools such as QFD, DFA, TRIZ, and DoE. More than USD$18.17 million overall benefits were achieved and new product design workflow was innovated. As a successful case, this project is inspiring other teams on product iterative innovation in Haier.
I M11: Lose the Carrot and Stick: Substitute Leadership
MONDAY
MAY 4, 2015
I M13: A Voice of the Customer System to Drive Customer Experience
1:30 p.m. – 2:30 p.m.
CONCURRENT SESSIONS
2015 PROGRAM
Presenters: John Goodman, Customer Care Measurement & Consulting, and Russ Fleming, FedEx
I M15: Using the Kano Model to Analyze Your Survey Data
Location: Governor’s Ballroom D
Presenter: Jobby Johnson, CVS Caremark
The voice of the customer (VoC) is often limited to surveys and complaints. Companies have much more data describing the customer experience, such as operational data and employee input. This session shows how to design a VoC process that: draws on many more data sources; quantifies the revenue and word-of-mouth impact of better quality in a way the CFO and CMO will accept; package the data so it provokes action; and gains you a seat at the executive table. The presenters will provide a framework and show how FedEx has used VoC to become even more proactive, preventive, and engaging. You will leave with six steps to allow you to pilot test an enhanced, more impactful VoC and prove the payoff to the CFO.
Location: Ryman Ballroom DE
Focus Area: Leadership Division Division: Service Quality Division
The typical organization gets multiple-question survey results—with no clear drivers—from their customers. This session demonstrates how one company took the survey data and the Kano model to stratify the questions—giving the company a clear picture of drivers and how to address improving customer satisfaction. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I M16: The Expanding Role of Risk Management in Compliance Sponsored by EtQ
Presenter: Tom Barlow, EtQ Inc. Location: Ryman Ballroom AB
As the compliance industry evolves, the market is driven to a new benchmark on quality and compliance. Risk management is fast becoming the new standard for measuring and monitoring compliance activities within all industries.
BM 14: Burn the Popcorn Presenter: Carol Knight-Wallace, KnightVantage Consulting LLC Location: Ryman Studios PQR
Boost your team’s creativity through more effective alternatives to traditional or “popcorn” brainstorming through this interactive and lively session. Focus Area: Innovation
In this session we will explore the strategy behind risk in compliance; define the various ways and terms associated with risks, and how business processes are incorporating risk throughout the enterprise, driving a proactive approach to continuous improvement. Focus Area: Risk and Change
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MONDAY
MAY 4, 2015
BM 17: Metrics for Management Presenter: Tim Adams, NASA Kennedy Space Center
I M19: Increase Joy, Get Results From Your People and Processes Presenter: Paul Armstrong, eNthusaProve Location: Delta Ballroom C
Using various perspectives and disciplines, describe the fundamentals used to systematically identify and build metrics that: (1) Are both customer and performance oriented; (2) are applicable to any product or service at any level of the organization; (3) are in alignment with but go beyond cost and schedule; (4) are supported with examples—with many used by managers to make decisions; (5) introduce advanced methods to encourage further study and discussion with a specialist; and (6) motivate the manager to be involved in the design of its organization’s metrics.
True leadership removes the barriers to inspiration and innovation. To do this is to follow Deming’s primary principle of enabling people to have joy in work. By integrating Deming’s principles with the foundational theories of Herzberg and Kano with real-life examples, this presentation will provide a framework by which to assess and contrast where you spend your time and money. The result will be a visual tool to see how decision makers can balance resources to accomplish managerial necessities with efforts that lead innovation with inspiration.
Focus Area: Risk and Change
Focus Area: Leadership
I M18: Transaction Checking: Quality Control or a Safety Net?
FLIP SESSION
Presenter: Dodd Starbird, Implementation Partners LLC Location: Ryman Studio L
Should transactional quality checking be a control mechanism or a safety net? It’s a counterintuitive truth that more checking doesn’t necessarily drive better quality, and we often find that too much checking gives a false sense of security and erodes personal accountability. Hear and discuss the story of a team that streamlined its quality checking process, combining lean value and flow analysis with the “hard math” of sampling calculations from Six Sigma. The project resulted in a new quality checking process that drove better quality with less effort spent on checking—a win-win!
I M20: Making Quality Personal Presenter: Jamison Kovach, University of Houston Location: Ryman Studios ABC
In this session, participants will explore how to create and use a personal quality checklist, which is a simple yet effective tool for gathering data about personal performance so that individuals can make changes for the better. By teaching others to make quality their personal goal through the use of personal quality checklists, participants will help to not only teach quality/process improvement tools/ methods, but also to establish a culture of quality within their organization. Focus Area: Leadership Division: Education Division
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
BASIC
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Location: Delta Ballroom B
MONDAY
MAY 4, 2015
I M21: Gauging Gage: Master Your Measurement System
I M23: The Evolution of a Quality Management System
Presenter: Joel Smith, Minitab Inc.
Presenters: Victoria Lisa Jones and Dana Baird, PRA Health Sciences
2015 PROGRAM
Location: Governor’s Ballroom B
Ten parts measured two times each by three operators. The standard gage R&R experiment is so ubiquitous that many are lost when faced with a situation that calls for something different. But how effective is that experiment? What if you used fewer parts or more operators? What if there are other factors to consider? Together we will gauge the gage and learn how to evaluate our measurement systems more efficiently and effectively. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
A M22: Applications of DFSS in the Aviation, Medical, and Military Sectors Presenters: Nathaniel Bastian, Pennsylvania State University, and Lawrence Fulton, Texas Tech University
Location: Delta Ballroom D
Experience the evolution of PRA Health Sciences’ quality management system: from infancy, through the toddler and teenage years, and into adulthood. PRA Health Sciences has a mature, robust QMS that has been in place for more than 10 years. This session will describe the initial creation of PRA Health Sciences’ QMS, its journey with ISO accreditation, the growth of the QMS to support its evolving organization, and the lessons learned on that journey. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I M24: Population Health Management Presenters: Sue Lee and Kenneth Feldman, Gouverneur HealthCare
Location: Ryman Ballroom F
Location: Ryman Ballroom C
Design for Six Sigma (DFSS) is appropriate for complex engineering tasks, including the design of the new Medevac helicopter variant for the U.S. military. Since the military is now studying the next generation of air transport vehicles capable of vertical ascent/descent with a time horizon beyond the year 2030, the military medical community is engaged in supporting both the analysis of customer requirements, capabilities, and design considerations. This presentation provides practicing quality professionals with a case study of how DFSS is being incorporated into this design process.
Population health has emerged as a concept to manage certain populations for better health outcomes, including chronic diseases such as hypertension and diabetes and age-related preventive health. The root is the use of creative methods to assist individual populations to reach and maintain certain thresholds to improve their quality of health. Examples include management of blood pressure, hemoglobin A1c readings, and lipid control for chronic diseases. Additionally, managed care companies have utilized financial incentives to improve the outcomes of different quality metrics.
Focus Area: Innovation
Focus Area: Innovation
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MONDAY
MAY 4, 2015
1:30 p.m. – 2:30 p.m.
FRESNILLO PLC
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES
Minera Saucito
Sponsored by Minitab Inc.
The objective of this important project was to increase the tonnage of the feed into the mills by keeping the liberation of the mineral of interest and the particle size constant. The purpose was increasing the amount of gold and silver using quality tools.
HAIER
China Location: Canal A
As a problem-solving project, we have identified the first level and totally new solutions with team collaboration and Six Sigma methodology throughout the project operation, which created a value of $160,000. It not only changed manual operation into robot-arm making, but also applied the liquid sticker adhesive technology for the first time in the refrigerator industry, which serves as a breakthrough for the industry. FIRSTSOURCE SOLUTIONS LIMITED
Healthcare Six Sigma Team India Location: Canal C
With the changing healthcare reforms, Firstsource had a client whose business book was expected to increase in the combined benefits membership area. This project focused on improving the efficiency in the member accumulators reconciliation process. The team applied DMAIC methodology and used Six Sigma tools such as process capability, FMEA, process map, epic matrix, and force-field analysis. Firstsource was able to add value and make an impact for the client and their member experience. This project resulted in a savings of $1.2 million for the client.
Location: Canal D
2015 PROGRAM
Household Refrigerator Glass-Door Seam Solution
Mexico
WYNDHAM CONSUMER FINANCE
Journey II United States Location: Bayou D
The Journey II project focused on excessive processing time, unbalanced workflow distribution, and misalignment with customers’ expectations that negatively impacted the company and brand. The project team increased efficiency and quality for the department while developing a defined career path for its associates. The project team utilized a Lean Six Sigma approach to reduce the number of work inputs, decrease lag time while doubling throughput, and achieve an annualized savings of $238,000.
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MAY 4, 2015
2:30 p.m. – 3:00 p.m.
Networking Break With Sponsors and Exhibitors Location: Ryman Hall C1/C2
Presenter: Ally Elias, Pipeline Packaging Location: Ryman Studios MNO
3:00 p.m. – 4:00 p.m.
CONCURRENT SESSIONS 2015 PROGRAM
I M26: Errorproofing: Quality in the Transactional Sector
BM 25: Enabling Service Processes to Perform Near 100% Presenters: David McClaskey and David Jones, Pal’s Business Excellence Institute Location: Governor’s Ballroom C
Many service processes execute at 95 percent or less quality (one mistake out of 20). This presentation shows how to design and execute service (including nonmanufacturing) processes, using leadership and innovative use of standard quality techniques, to levels of quality near 100 percent (99.7 percent or higher; three mistakes out of 1,000). The main points presented will be illustrated using the processes of Malcolm Baldrige National Quality Award winner Pal’s Sudden Service. Focus Area: Leadership
Most of the examples typically used to demonstrate quality methodologies are set in manufacturing plants or on the assembly line—making it easy to visualize the principles at work. It is much more difficult to put these same principles to work in the transactional, or service sector, where most of the work done is “invisible.” This presentation demonstrates how more than 100 people brought ideas and worked together to change the culture and drive quality with practical applications during the course of this one-year project. Focus Area: Innovation
I M28: The Marriage of a FMEA and Control Plan: A Dynamic Control Plan Presenter: Jd Marhevko, Accuride Corporation Location: Delta Ballroom B
Come celebrate the union of the process FMEA and the control plan! See how the dynamic control plan (DCP) combines both tools into one—enabling the savings of hundreds of hours of engineering time, reducing the risk of documentation errors, and, actually improving QMS effectiveness while reducing repetitious work. This hands-on session will show you how you can benefit from the DCP. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Automotive Division
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MONDAY
MAY 4, 2015
I M29: Building a House of Quality One Brick at a Time
A M31: Binary Logistic Regression: DMAIC and DFSS Application
Presenter: Chris McMillan, City of Fayetteville, NC Location: Governor’s Ballroom B
Presenter: Scott Sterbenz, Ford Motor Company
Focus Area: Leadership
BM 30: Dodging Bullets: Missing the Signs of a Coming Bad Event Presenter: Stephen Cena, Manufacturing Professional Location: Delta Ballroom D
There is no such thing as a true surprise. When something seemingly unexpected happens we may initially be caught off guard, but if we look at the history we see that there were signs we should have noticed and ask ourselves how we could have missed the obvious warnings. Why are we so bad at assessing risks? Why do we persist when events are telling us to stop? In this session we will look at some bad events and the signs that were missed. We will explore why good, smart people continued down a bad path, what rationalizations they invoked, and how we can avoid following in their footsteps.
Location: Ryman Ballroom C
Six Sigma teams at both Ford Motor Company and the United States Bowling Congress have used the principles of binary logistic regression (BLR) in both research and manufacturing situations, where the response is binary in nature. BLR has enabled these teams to properly set acceptance limits on the engineering predictive measurables for binary responses and accurately predict the probability of event occurrence, customer satisfaction, and throughput. In addition to the basic theory of binary logistic regression, three case studies will be presented. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I M32: Increasing Supply Chain Reliability: Shifting Paradigms Presenters: Dale Carter, Huber Engineered Materials, Silica, and David Lowndes, Shire Location: Governor’s Ballroom D
The Xavier University Integrity of Supply Initiative was launched in 2012 to identify areas for improvement related to the reliability of incoming supply for the pharmaceutical and medical device industries. Work to date has identified a major paradigm shift, which has resulted in the development of good supply practices (GSPs) for implementation by the manufacturers themselves with the ultimate goal of increased reliability of incoming supply. Focus Area: The Future of Quality
Focus Area: Risk and Change
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The city of Fayetteville, NC, has embarked on an ambitious program-based budgeting initiative requiring the city to examine critical to quality (QtC) characteristics as defined by its residents and then develop key performance indicators for each city workgroup. This transition has not been easy. City government has found itself trying to build a culture of quality one person at a time. This session will explore the journey thus far, outlining successes, failures, and the road ahead. It will also explore the tools used for this initiative and offer suggestions on how to make such a transition easier for those about to embark on a similar mission.
2015 PROGRAM
MONDAY
MAY 4, 2015
BM 33: Develop and Manage Your Personal Brand With Quality Tools
I M35: Case Studies in Continuous Quality Improvement
Presenter: Jennifer Stepniowski, Pro QC International
Presenter: Gordon Masiuk, Masiuk Consulting Services Ltd.
Location: Ryman Studios PQR
Location: Delta Ballroom C
Your personal brand is how you market yourself, and it’s critical to maintaining competitiveness in today’s workplace. In addition to assisting with employment opportunities, personal branding is useful for professional development. The tools we are already familiar with as quality professionals, such as PDCA and SWOT, can help us with this process.
This session presents three case studies focused on the practical application of continuous quality improvement (CQI) methods, tools, and strategies in administration, manufacturing, and operations environments. Participants will learn: how these three initiatives were identified; what was needed to get the initiatives started; how the improvement methodology was customized for each initiative; how CQI tools were used to analyze the data; how improvements were implemented, and how progress and results were measured; and what the bottom-line business impacts were.
Focus Area: Leadership
I M34: The Enterprise Model: Quality Planning for Excellence Presenter: Daro Mott, Louisville Metro Government Location: Ryman Ballroom AB
The session will describe the process steps used to create the enterprise model. The model is a powerful and practical planning tool that shows an organization how to achieve functional excellence. The planning tool is one way the city/county government of Louisville Jefferson County, in Kentucky, defines functional excellence and identifies, then executes, what needs to be done to address the gaps in process capabilities and skill sets. Attendees will have a clear understanding of how to use the enterprise model to document process capability, skill sets, and key process measures. Focus Area: Innovation
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I M36: Economic Criteria to Enhance Measuring System Analysis Presenter: Elinaldo Araujo, Whirlpool S.A. – Compressor Business Unit Location: Ryman Studios ABC
Evaluating and selecting an appropriate measuring system are sometimes just based on R&R studies. Through the use of simulation and economic criteria to estimate the impact of the measuring system error on future decisions, a better understanding and communication with a management team will follow. While simulation is used to estimate the misclassification rate for modeled processes capability, the cost of failure—both internal and external—is used to complement the scenario evaluation. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
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MONDAY
MAY 4, 2015
I M37: Infusing Lean Methodology Into the Fire Service Presenters: Robert Pease, Tyson Foods Inc., and Brad Brown, Grand Rapids Fire Department Location: Ryman Ballroom F
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
A M38: Customer Listening: Quality Function Deployment and Statistical Engineering Presenters: Jose Albarracin, ARCOR do Brasil, and Daniel Firka, DRUIDA Software & Consulting
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES Sponsored by Minitab Inc.
ALCOA – POWER AND PROPULSION
APP Process Management Team United States Location: Canal A
APP needed to minimize manufacturing process waste, inefficiency, and associated costs throughout the global organization. APP formed a team to develop and deploy a standardized structured process management approach across locations. By defining and standardizing critical processes (manufacturing models), proactively minimizing variation, engaging people, piloting solutions, sharing best practices globally, preventing problems, and sustaining improvements through effective process management, APP improved customer satisfaction and saved millions of dollars in costs of poor quality.
Location: Ryman Ballroom DE
This session expounds on a session from two years ago, in which a workflow was presented that was designed to transform subjective attributes of customers’ complaints into measurable characteristics of internal processes that could be optimized. Based on the original development, we show a new tool developed to detect and prioritize those attributes in design stages. The new matrix, which incorporates concepts from quality function deployment, voice of the customer, and voice of process tables, goes all the way into the product’s design processes integrating statistical engineering tools and total productive maintenance activities. Focus Area: Innovation BASIC
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Discover how lean methods have been applied in a nontraditional setting with extraordinary results. Change is difficult in the traditionladen fire service, but the Grand Rapids Fire Department in Michigan had to do something; standard methods of fire suppression were no longer sufficient to support the needs of the organization or its customers. Reignite your passion for continuous improvement with this exciting real-world application of lean tools and witness the inspiring turnaround story for yourself.
3:00 p.m. – 4:00 p.m.
2015 PROGRAM
MONDAY
MAY 4, 2015
GENPACT
MALLINCKRODT PHARMACEUTICALS
Genpact Corp. IT Quality Team
Team Hobart
India
United States
Location: Canal B
Location: Canal D
As Genpact scales its operations across 24 countries and 74 operating centers, its interconnected geographies give rise to a complex IT environment. This project’s objective was to standardize IT policies with involvement of eight regional CIOs and all 11 IT towers to enhance consistency in IT delivery globally. Using reengineering and the Lean Six Sigma approach, leveraging tools like Kano’s model, 5S, brainstorming, CAPA, etc., resulted in harmonizing 530 policies with 98 percent of policies implemented globally. The project had a tangible savings of $600,000+ on the breach of compliance adherence along with the nontangible impact of compliance adherence (zero to 100 percent), global standardization, and controllership, leading to ultimate consistency in IT delivery.
The project focused on increasing laboratory efficiency by utilizing a focused work cell testing process. The objective was to improve the flexibility of laboratory testing, increase capacity, and improve sample TAT to support customer demand. The team utilized Lean Six Sigma methodology tools including value stream maps, kaizen events, and data analysis. The project resulted in a 25 percent reduction in TAT, 26 percent increased equipment utilization, 71 percent reduction in errors, 25 percent increased efficiency, and an initial savings of $480,000.
Improvement of Bolt-Tightening Process China Location: Canal C
Since an increasing number of vehicles were recalled because of bolt deficiencies in the auto industry, Shanghai Volkswagen launched a project that focused on the improvement of the bolt-assembling process. With adoption of DMAIC methodology and use of MSA, cause and effect matrix, SCAMPER, etc., the project team succeeded to improve FYP by 7 percent, reduced cost of scrapped bolts by 79 percent, and elevated the rating of the process audit. The economic benefits obtained by the project totaled up to RMB 3.45 million.
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Process Improvement Team Brazil Location: Bayou D
SHANGHAI VOLKSWAGEN
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SAMARCO MINING S/A
ADVANCED
This Lean Six Sigma project reduced as much as 40 percent off the processing time of core functions and secured significant productivity gains. Additionally, the project also realized intangible benefits such as traceability, visibility of performance level, and greater compliance. 4:15 p.m. – 5:15 p.m.
Keynote Speaker DR. JOANN STERNKE
Superintendent, Pewaukee School District Location: Delta Ballroom A DR. JOANN STERNKE
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MONDAY
MAY 4, 2015
5:30 p.m. – 6:45 p.m.
“AFTER 5” SESSIONS Sponsored by Quality Council of Indiana
AF01: Juggling for Creativity, Fitness, and Teamwork
Juggling has been used as a training tool by innovative companies to unleash the creative power of their employees. Learn about the history of juggling and its correlation with statistics and data, followed by a training session on juggling for all participants. Expect to leave this session with a new sport, lifelong passion for juggling, and the opportunity to take this newly found skill back to your workplace or home.
AF02: MacGyver Innovation: Use What You Have! Presenter: Karen Naland, Wanzek Construction Location: Governor’s Ballroom C
This session will present a fun approach to recognizing innovative solutions to problems by using the resources around us. Participants will learn about examples of innovative problem solving using free or naturally occurring resources in our environment. We will define the difference between innovation and invention and see examples of each. Finally, participants will get to participate in two hands-on innovation challenges to see if they can find solutions to a problem using common everyday objects in a MacGyver-like fashion!
Presenter: Austin Lin, Google Location: Ryman Studios MNO
You work long hours. You deliver your numbers. But something is still preventing you from becoming fully triumphant in your organization. What else is needed to gain support, recognition, and compensation that’s commensurate with all your hard work? There is a secret sauce—executive presence. This session will help you understand your personal brand and how to establish and control both your brand identity and brand equity, how to layer certain interpersonal behaviors on top of your brand to create an executive presence that is sincere, authentic, and uniquely you. Also participate in a facilitated live-action networking exercise using the skills from the session to get to know one another beyond the rituals.
AF04: Meditation Deathmatch: Exploring Paradigms and Culture Presenter: Nicole Radziwill, James Madison University Location: Governor’s Ballroom D
Over the past decade, popular literature in management has overused and overextended the phrase “paradigm shift.” “Culture change” quickly filled the gap as a softer, more socially acceptable replacement for paradigm shift and organizational change. But paradigm shifts are still real, useful, and valuable in the context of culture change and organizational change. This session will help you see or experience a paradigm shift, depending on how engaged you choose to become. You will be introduced to “Meditation Deathmatch”—an interactive neurofeedback game that pits two competitors against one another to see who can more quickly gain control of their alpha state.
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Presenters: Bill Hooper, WH Consulting, and Todd Hooper, Hoosier Racing Tire Location: Delta Ballroom D
AF03: Triumphant! YQP Executive Presence and Live Networking
MONDAY
MAY 4, 2015
AF05: Music Outside the Box Presenters: Karen Benson, American Orff Schulwerk Association, and Jane Keathley, Keathley and Company LLC
2015 PROGRAM
Location: Delta Ballroom C
win customers’ trust through continuous quality improvement using the power of the Internet. Learn how to build an army of trust agents—who will use the Internet to build influence, improve reputation, and earn trust—in your organization.
Tired of sitting? Enjoy an active participation and music-based creative process that can spur innovation. Discover if you are a striker, speaker, or mover, and enrich your inner musician. No prior musical skills or knowledge needed.
6:00 p.m. – 11:00 p.m.
AF06: Winning Trust Online
Shuttles will be running continuously from 6:00 p.m. – 11:00 p.m. between Gaylord Opryland Resort & Convention Center and Riverfront Station in Downtown Nashville.
Presenter: Shu Liu, Hexion Inc. Location: Ryman Studios PQR
Complimentary Shuttle to Downtown Nashville Sponsored by Nashville Music City Location: Delta Portico
Today, technology has totally changed the business landscape, giving individual customers powerful voices. This forces companies to be transparent and responsive. Companies must
Everyday Challenges. Quality Solutions. PDSA plus QTools QTools™
Visit asq.org/qualitytools to learn more.
PDSA plus QTools is your go-to resource. TM
Learn how to incorporate plan-do-study-act (PDSA) and seven different quality tools to improve your processes, resulting in higher productivity and increased profitability. Use the knowledge you gain for immediate application in the workplace to see quick results. Visit the ASQ Center for more details. TRAINING
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The Global Voice of Quality
TM
Read session and level descriptions on page 14.
TUESDAY
MAY 5, 2015
8:00 a.m. – 9:00 a.m.
of the correct statistical analysis will be presented along with case studies illustrating their use.
Keynote Speaker
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
MARGARET HEFFERNAN
Entrepreneur, Chief Executive, and Author
Division: Six Sigma Forum
Location: Delta Ballroom A MARGARET HEFFERNAN
Book Signing With Margaret Heffernan Location: Ryman Hall C2
9:00 a.m. – 4:00 p.m.
Exhibit Hall Open Location: Ryman Hall C1/C2
9:15 a.m. – 10:15 a.m.
CONCURRENT SESSIONS I T01: Profound Statistical Concepts Theory Meets Reality
Presenter: Jeff Kahne, Firefly Consulting Location: Ryman Ballroom DE
In many organizations, the responsibility for new product and process development is relegated to one department. While this is typical, the questions arise: “Are we missing something?” “Can we leverage the ’Wisdom of Crowds’ to harness innovation?” One organization took advantage of the Design for Lean Six Sigma and kaizen approaches, along with the innovative capacity of hundreds of employees from every corner of the enterprise to develop ideas, and these concepts are now being used to leapfrog the competition. Focus Area: Innovation
Presenter: Beverly Daniels, IDEXX Laboratories
B T03: Corralling Stallions: Quality in Software Development
Location: Ryman Ballroom AB
Presenter: Daniel Fremion, Shell Global Solutions Inc.
Traditional statistical training begins with the ideal theoretical states of a homogenous process stream, independent data, and a roughly normal distribution. Unfortunately the real world is far messier. The factors that influence the process location are not always the same factors that influence the standard deviation—process streams are rarely homogenous, sequential data may not be independent, and the normal distribution is not a law of physics. This session will demonstrate how to detect when the ideal state is not present and how to adjust your statistical analyses to accommodate the real world. A few basic yet profound concepts of realworld processes and how they affect the selection
Location: Ryman Ballroom F
This session will review the cultural change journey of one of Shell’s internal software development organizations from having a focus primarily on creating features to having a quality-centric approach that balances software engineering techniques with customer intimacy and deep technical insight. See how Shell utilized the Kotter change model, supported the change with specific elements, and now uses these same elements to nurture a culture of quality. Focus Area: Risk and Change
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9:00 a.m. – 9:45 a.m.
I T02: Leveraging Innovation and the Wisdom of Crowds
2015 PROGRAM
TUESDAY
MAY 5, 2015
I T04: Advanced Interviewing Techniques for Audits
I T06: The Clash of Quality and Big Data Philosophies
Presenter: Kevin Posey, Maetrics LLC
Presenter: Kurt DeMaagd, Sight Machine
Location: Delta Ballroom C
Location: Governor’s Ballroom B
The bodies of knowledge for auditors indicate interviewing is a core competency for all certified auditors, but it is considered one of the more challenging aspects of a typical audit. In addition, there are limited training opportunities that include practical application of interview techniques or discuss real-world scenarios at any length. Articles on the appreciative inquiry (AI) method have offered interesting ideas on applying new interviewing techniques to quality auditing. This session will expand and elaborate on how the AI method can be used effectively by certified auditors.
The basic principles behind big data emerged from consumer Internet applications, creating potential friction when quality managers apply these principles in manufacturing environments. Some ideas, such as massive volumes of data, resonate with quality managers. Others contradict core quality concepts, such as correlation over causation or messy data over designed experiments. This presentation will help quality professionals understand how to apply big-data ideas to quality problems.
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Audit Division
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
A T07: I Really Would Rather Not Randomize My Experiment! Presenter: Mark Anderson, Stat-Ease Inc.
FLIP SESSION
Location: Ryman Studio L
I T05: Instant Connection
This session describes the pros and cons of restricting the randomization of an experiment. It provides practical advice, including extremely important caveats on statistical power, on how to properly screen and characterize hard-tochange (HTC) factors via factorial split-plot designs. A number of readily appreciated examples, such as oven temperature in a baking process, will be detailed.
Presenter: Tracy Owens, LexisNexis Location: Ryman Studios ABC
Co-workers and project team members can drive you crazy. Sometimes what they say just doesn’t make sense, and it’s like they’re not hearing you when you talk. This frustration can be cured, though, with a little education and a little effort from you. Sign up for this flip session and complete the prework before arriving in Nashville, TN. Then we’ll put the science that you have learned to a practical test during this session. You can make a more positive connection with the people you have to influence, and it will be easier than you think.
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Chemical and Process Industries Division
Focus Area: Leadership Division: Innovation Division
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TUESDAY
MAY 5, 2015
B T 08: Supplier Quality Management: A Complete Approach
I T10: The Full Scope of the Quality Function
Presenter: Ed Cook, Hospira
Presenter: Ben Marguglio, BW (Ben) Marguglio LLC
Location: Delta Ballroom B
Focus Area: Leadership Division: Customer Supplier Division
A T09: Culture of Quality: The Key to Sustainability Presenter: Eric Michrowski and Michelle Brown, Sentis Location: Ryman Ballroom C
Tapping into applied case studies in driving a culture of quality and groundbreaking research from neuroscience and psychology as well as applied research contrasting cultures of quality, productivity, and safety, the presentation will provide practical approaches to capture a sustained advantage extending beyond projects and improvements. This session with explore the critical attributes of a culture of quality, methods critical to designing your own culture of quality—one that will stick within your organization—and practical tools and approaches to drive cultural change. Focus Area: Leadership
Location: Delta Ballroom D
The session will give an understanding of the full scope of the quality function for any enterprise, regardless of the type of enterprise (industrial, commercial, or governmental), regardless of the level of technology employed by the enterprise, and regardless of the size of the enterprise. In arriving at this understanding, new and unique advances will be offered to build upon the work of Armand Feigenbaum and Joseph Juran. Focus Area: The Future of Quality Division: Energy and Environmental Division
9:15 a.m. – 10:15 a.m.
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES Sponsored by Minitab Inc.
MOVISTAR - TELEFÓNICA DE ARGENTINA
Weaving a Quality Network Argentina Location: Canal A
This project addressed the process of site construction to provide cell phone coverage in Argentina. We were able to increase the rate of work quality from zero to 99 percent, to reduce the ratio of defects from 900 defects/100 works to five defects/100 works, and to reduce effective work time to 54 percent by applying Lean Six Sigma DMAIC methodology—accelerating revenue streams for more than USD$2.7 million per year. The team had its own interdisciplinary members and participants of our external suppliers.
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As supply chain professionals, we espouse the ideal that our outsourced processes (our suppliers) are an extension of our business. Learn how by using a complete approach to supplier quality, independent auditing can complement compliance activities; relationship management and supplier development can leverage suppliers not only as partners but also as technical resources; and quality professionals can provide liaison functions between all stakeholders—plants, other functions, and suppliers—to maximize value.
2015 PROGRAM
TUESDAY
MAY 5, 2015
MINISTRY OF DEFENCE, SINGAPORE
HAIER
STRYKER
Improving Electronic Control System
Singapore
China
Location: Canal B
Location: Canal D
The team used tools like process walk-through, flowchart, and scamper to design a smart fault identification process for a Bionix armored tank fuel system. This new process, which involves the use of an in-house designed diagnostic tool, replaced the previous trial-and-error method with 95 percent reduction in the process time. The solution was implemented for Bionix and three other platforms, resulting in platform readiness for operations, annual savings of 859 man-hours, and over USD$20,000 in manpower cost.
The team for this problem-solving project identified root causes using Six Sigma tools such as QFD, cause and effect matrix, and FMEA, and explored the best solutions by TOPSIS, TRIZ, DoE, and Monte Carlo simulation. The project reduced the cost of poor quality by about $1.6 million, and enhanced customer satisfaction and product competitiveness. In addition to accomplishment of the project goal, we also obtained additional soft benefits such as improved skills of team members.
COLORADO DEPARTMENT OF TRANSPORTATION
MALLINCKRODT PHARMACEUTICALS
CDOT Highway Access Permitting Process Improvement Project United States Location: Canal C
This team successfully improved the process for issuing access permits for Colorado highways. The team applied lean principles and practices to reduce the elapsed time for issuing highway access permits by 38 percent (compared to the baseline in 2011) without adding costs. Additionally, the team implemented “Amazonlike” transparency: Permit applicants can now view the status of their applications online, anytime, anywhere. This helps execute CDOT’s goal to make government services more effective, efficient, and elegant!
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Team Mallinckrodt United States Location: Bayou D
Demand for the Optiray contrast agent surged unexpectedly, and Mallinckrodt needed an immediate response. A cause and effect matrix, affinity chart, and Pareto analysis were utilized to identify time-to-test as an opportunity; then voice of the customer surveys, waste walks, and an effort-impact matrix were used to construct a classic PDCA improvement scheme. Results showed reduction in lab delays beyond expectations, with reduced backorders, $250,000 cost avoidance, improved customer relations, and support of Mallinckrodt’s zero defect culture!
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TUESDAY
MAY 5, 2015
9:15 a.m. – 11:45 a.m.
WORKSHOPS B T 11: Understanding Variation in Subjective Measuring Systems Presenters: Sam Windsor and Dana Hatton, Charlotte Process Improvement Location: Ryman Studios PQR
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I T12: The Leader’s Guide to Cultural Transformation Presenters: Robin Lawton, International Management Technologies Inc., and Michael Melton, Liebherr Mining Equipment, Newport News Location: Governor’s Ballroom C
If your vision is to create a customer-centric culture with totally engaged employees and envious competitors, this session is for you. Discover the characteristics of that culture, identify the milestones on the path to success, and learn the six levers that must be applied and aligned for sustainable change to occur. Whether your role is commander or coach, you will find this session highly practical, entertaining, and illustrated with relevant examples for strategic problem solvers.
Presenter: Rob Whaley, Performance Excellence Group Location: Ryman Studios MNO
Lean design kaizen is a rapid workshop method to align all stakeholders in the new product or service design process and allow them to innovate in a rapid yet systematic way. The kaizen-based approach uses a five-step method and tools to systematically innovate on new product and service designs and deliver a design road map complete with project plans, risk mitigation strategies, and design measurement methods. It is a design kick-off or jump-start method to quickly get the design activity off to a good start. Focus Area: Innovation
A T14: Decision Theory: Better Results From Better Decisions Presenter: David Auda, Volvo Location: Governor’s Ballroom D
Get a new sense of awareness on your decision-making style with this session. Discover the influences and biases that guide you in an almost automatic manner. This session will also explore the way others make decisions and the influences that we have or can exert on them that will inevitably bias their response. This material is accompanied by a prescriptive proposal on how to change thought patterns and provide a path by which the attendee can improve the quality of their decisions and ultimately improve the consequences of those decisions. Focus Area: Risk and Change Division: Reliability Division
Focus Area: Leadership Division: Quality Management Division
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Understanding the variation resulting from subjective measuring systems is key to making efficient and cost-effective process decisions. Every organization, whether insurance, healthcare, government, or manufacturing, relies on subjective measuring systems and decision making. Participants from all industries will gain practical understating of how to apply this simple yet powerful tool to improve their subjective measuring systems in a fun, fast-paced setting.
I T13: Lean Design Kaizen: Changing the Design/Innovation Paradigm
TUESDAY
MAY 5, 2015
A T18: Shipment Accuracy Improvement in a High-Volume Factory
10:15 a.m. – 10:45 a.m.
Networking Break With Sponsors and Exhibitors
Presenter: Vino Mody, Scientific Atlanta; Cisco Systems
Location: Ryman Hall C1/C2
Location: Ryman Ballroom F
10:45 a.m. – 11:45 a.m.
2015 PROGRAM
CONCURRENT SESSIONS B T 15: Emotional Intelligence in Quality Management Presenter: Kathy Lyall, Stryker Location: Delta Ballroom C
A high intelligence quotient (IQ) may get you hired, but the soft skills associated with emotional intelligence (EI) are key to advancing a career in leadership. This session will explore the five components of emotional intelligence, and link them to the field of quality management. Quality professionals interested in becoming managers will learn the skills necessary to excel as a leader. Current quality leaders will identify which skills to honer to advance their career to the next level.
This session addresses a common problem in a multiproduct high-volume electronics factory relating to similar but different product part numbers getting mixed up in shipments. This results in customers receiving products with wrong functional parameters and mixed part numbers, and it corrupts the product traceability system crucial in continuous improvement exercises. Besides the customer dissatisfaction, the cost and schedule impact of the issue is significant. This session exemplifies the use of classical quality techniques and a focused team approach to continuous improvement. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
B T 19: Org Strategy Cascaded From Boardroom to Frontline in 3 Weeks Presenters: Sumeet Kumar and Nancy Jacko, North Bay Regional Health Centre
Focus Area: Leadership Division: Inspection Division
Location: Ryman Ballroom AB
I T17: Risk Management and Cheese Presenter: Kevin Beard, NQA-USA Location: Delta Ballroom D
ISO 9001:2015 will likely incorporate several risk management references; the question for many organizations will be how to demonstrate their risk-based thinking. The presentation will offer a primer on risk in the management system sense using process, product, and behavioral risk models. Demonstrating how alignment of certain risks can lead to process failures and escapes, we will then consider how to mitigate these potentials and strengthen an organization’s processes using real-life examples of risk-based thinking.
Learn North Bay Regional Health Centre (NBRHC)’s innovative approach to strategy deployment: the process of creating 80 performance scorecards in a record-breaking three-week time span; setting up a visual management framework; and how to engage the frontline staff to establish a linkage of the day-to-day work done by the staff with the organizational strategy. Today, NBRHC is the only hospital across the entire province of Ontario, Canada, that has cascaded its strategy to all areas of the organization from boardroom to bedside. Focus Area: Leadership
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TUESDAY
MAY 5, 2015
I T20: Systematic Innovation: Beyond the Basics
I T22: Exploring the New IEEE 730 Standard for SQA Processes
Presenter: David Verduyn, C2C Solutions Inc.
Presenter: David Heimann, Consultant
Location: Ryman Ballroom DE
In 2014, the IEEE released a total reworking of its IEEE Std 730 for software quality assurance (SQA). Instead of only covering SQA plans, the new standard provides a full structure and guide for developing and applying SQA processes. The presentation, from a member of the IEEE 730 Technical Working Group, describes the three major SQA activity areas and 16 constituent SQA activities in the new standard, as well as the purposes, outcomes, and tasks for each activity. Takeaways from the presentation include talking points on the benefits of IEEE 730 and diagrams for implementing it.
Focus Area: Innovation Division: Innovation Division
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I T23: The Future of the Quality Function
FLIP SESSION
Presenter: Joseph DeFeo, Juran Global
T21: Apply Tools of Modular Kaizen to Daily Processes
Location: Delta Ballroom B
Presenter: Grace Duffy, Management and Performance Systems Location: Ryman Studios ABC
Quality is part of the company culture. Integrating quality improvement is a must in a busy workplace where rework and service recovery steal precious time from meeting customer outcomes. This session describes modular kaizen, which integrates quality into daily activities of a busy workplace. Participants are introduced to a school of fishbones to reduce disruptions in daily processes. Attendees use fishbones and check sheets to identify and improve organizational outcomes.
The role of the quality function is changing. It is becoming an enterprise function capable of focusing its energy on leading the enterprise on the journey to achieve its mission; not just focusing on the “little q” portion as it has done for decades. Global enterprises can no longer view the role of the quality function as being solely product focused. Organizations must evaluate the quality function role within the company and move forward to the enterprise role. This will lead to a complete transformation of the quality staff, their skills, and abilities. Are you prepared for this change? Focus Area: The Future of Quality
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
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Innovation is creating new value for your customers. Three distinctions will be clearly demonstrated in this interactive session. First, we will illustrate seven categories of customer requirements: three that will improve value, three that will add unnecessary cost, and one that will create new value (innovation). Next, we will introduce a process for inventive thinking that includes an array of ideation tools targeted at the 10 most common innovation challenges. Finally, we will show at least two specific innovation tools that will change your perception about what is possible for innovation.
Location: Ryman Ballroom C
2015 PROGRAM
TUESDAY
MAY 5, 2015
I T24: Getting the Business to Act on Quality Initiatives
SIME DARBY BIODIESEL SDN BHD
Presenter: Bryan Kurey, CEB
Malaysia
Location: Governor’s Ballroom B
Location: Canal B
This session will focus on the techniques quality staff can use to address barriers that prevent business partners from acting on qualityfocused change. Learn solutions quality leaders can use to develop these capabilities within their teams, including redefining work patterns and standardizing project support and roll-out guidelines. We will combine quantitative results with a practical example from Biogen Idec and their effort planning guide.
In 2011, Sime Darby Biodiesel Sdn Bhd embarked on a Six Sigma project to reduce methanol consumption for its transesterification process from 12.28 percent to 11.75 percent. The team used Six Sigma DMAIC approaches such as Pareto, I-MR, FMEA, pay-off matrix, and the Mann Whitney test. By reducing methanol consumption, the company enjoyed low processing cost, higher profit, and generated less emissions to impact a more sustainable world. Overall, a savings of USD$100,000 was harvested from the project.
Focus Area: Leadership
10:45 a.m. – 11:45 a.m.
GENPACT
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES
Beyond Paper, Old Habits, and Silos Netherlands Location: Canal C
Sponsored by Minitab Inc.
HAIER
Decelerating Clutch Improvement Team China Location: Canal A
Our project has reduced the analytical cycle time and the costs of input through the introduction and integration of resources using the Six Sigma method and finite element simulation. The team located 13 key factors from the total 255 analysis factors and established a prevention system of reliability and quality culture, which helped reduce quality loss of USD$104,033, enhanced customer satisfaction by 14 percent, and achieved the target rate of 105 percent.
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Panthera Tigris
I
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Netherlands’ No. 1 drug store wanted to eliminate its paper flow and handling to enable decoupling of back-office operations and cost reduction. By using LSS tools like VSM, fishbone, 5 Whys, and explicit application of change management, the team was able to look and act beyond paper. A blueprint was created and resulted in paper reduction of more than 10,000 KG, productivity improvement (USD$527,000), Lean Six Sigma thinking, and end-to-end alignment. Moreover, the customer is key again in the store!
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TUESDAY
MAY 5, 2015
BNY MELLON INTERNATIONAL OPERATIONS (INDIA) PRIVATE LIMITED
GAMO, Pune, India India
leverage LinkedIn for networking and boosting knowledge of your field. Hear about best practices in setting up a profile, making connections, joining and starting groups, and more.
Location: Canal D
1:15 p.m. – 2:15 p.m.
Keynote Speaker CHARLES BEST Founder and CEO DonorsChoose.org
2015 PROGRAM
The team used Lean Six Sigma methodology including the tools such as gage R&R, root cause analysis, hypothesis testing, and control charts. The improvement in aluminum purity led to a higher product premium, which resulted in annualized savings of $1.24 million. ADTRAN INC.
Location: Delta Ballroom A
Aging Components in Inventory Process Improvement Team
2:15 p.m. – 3:45 p.m.
United States Location: Bayou D
This team’s challenge was to resolve the problem of managing electrolytic capacitors, which were costing ADTRAN more than $30,000 annually in rework and repairs. Using the DMAIC approach, the team established the acceptable date code (DC) range, and implemented steps to prevent out-of-date parts from entering and leaving the stockroom. The first stock audit revealed over 100 unique parts (250,000 capacitors) with DC more than established threshold. This project has become the benchmark for other ADTRAN CPI teams.
CHARLES BEST
Exhibit Hall Extravaganza Location: Ryman Hall C1/C2
2:45 p.m. – 3:45 p.m.
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES Sponsored by Minitab Inc.
NATIONAL UNIVERSITY OF SINGAPORE, OFFICE OF HUMAN RESOURCES
OHR Shared Services 11:45 a.m. – 12:45 p.m.
Singapore
Lunch (Ticket Required)
Location: Canal A
Location: Ryman Hall C1/C2
The OHR Shared Services team successfully carried out a comprehensive reengineering of core human resources processes in a transformation project for the National University of Singapore by analyzing people, process, policy, and technology levers across the institution.
12:45 p.m. – 1:15 p.m.
LinkedIn: The Whys and Hows Presenter: ASQ Staff Location: Delta Ballroom C
LinkedIn is the world’s largest professional social networking site. Learn how you can BASIC
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EMIRATES GLOBAL ALUMINIUM
HAIER
EGA - Anode Problems Reduction Team
Structure Optimization Team
United Arab Emirates
China
Location: Canal B
Location: Canal D
Carbon anodes are used for aluminum production in electrolytic pots. Anodes had started breaking abnormally because of thermal shock. This project targeted reduced anode breakage. The team used DMAIC methodology and Six Sigma tools to achieve a better-thanindustry benchmark anode breakage rate, while sustaining smooth operation and high metal production efficiency. Financial benefits of USD$1.2 million per annum (recurring) and many intangible benefits were achieved.
This project addressed the problems in the structure of Leader water heaters, which greatly affected the Leader brand’s market performance and employee satisfaction. The Lean Six Sigma approach and DMADV methodology were adopted, including TRIZ, process maps, and control charts. The manufacturing process defect rate was reduced by less than 1 percent and the takt of the assembly line was increased to 11 seconds/unit, leading to an annual savings of $1.1 million.
KARLSKOGA HOSPITAL
Team Moving and Handling Knowledge Sweden
F/A18 Program, Reducing FO Near-Miss Escapes
Location: Canal C
This project focused on medical care with high-quality, patient/staff satisfaction and safety, meaning no pressure ulcer or harm for our inpatients and no sickdays for work-related accidents/diseases during patient transfer. Some of our quality tools have been continual improvement and decisions on the basis of facts. We can show that a safe environment for our employees led to safer patient care, which saved more than 1.3 million euro/year and lessened suffering.
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NORTHROP GRUMMAN CORPORATION
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Foreign objects (FO) left undiscovered can cause catastrophic aircraft damage, crew injury, or even loss of life. The Northrop Grumman F/A18 team—committed to supporting its nation’s warfighter with a safe and reliable product—utilized Six Sigma and NG methods to reduce end-product FO discoveries by 34 percent. This resulted in a record stretch of FO-free aircraft deliveries and a savings of 961 man-hours hours per year valued at $1.3 million over five years.
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TUESDAY
MAY 5, 2015
4:00 p.m. – 5:00 p.m.
I T28: Engineering Quality: Cost to Value
CONCURRENT SESSIONS
Presenters: Stuart Simon and George Graw, Raytheon Company
B T 25: Maximizing Provider Potential Presenter: Katie Castree, Hospital Sisters Health System Location: Ryman Ballroom F
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I T26: Growing Organizational Innovation: Plant the Seeds! Presenter: Dawn Garcia, Pursuit of Excellence LLC
Engineering quality value has increased over the decades from a quality control organization to a quality assurance organization. However, there are many areas where we are perceived as process compliance monitors, which is often viewed as an added cost to the program. A culture shift can occur by focusing on moving our emphasis from cost to value. By carefully shifting our focus, we can move to a culture where engineering quality can drive design assurance and help prevent failures that would, in turn, create a value-added partnership to our programs.
2015 PROGRAM
This presentation looks at maximizing provider potential, using data from Family and Internal Medicine of Highland (Illinois) as an example. Content includes an overview of the physician practice, turnaround time analysis, patient experience analysis, and deep-dive analysis for one provider including the implementation of care paths and their potential patient visits and needed staffing. It is a practical application of Lean Six Sigma tools to a real-world example.
Location: Ryman Ballroom DE
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
B T 29: Turning on the Light Bulb About Quality Presenter: John Dew, Troy University
Location: Governor’s Ballroom D
Location: Delta Ballroom C
Ask any CEO how important innovation is to the future of their organization. Their answer will be that it’s one of their top-three priorities. Now ask them if they have an innovation process. Nearly always, the answer is no. This session will provide the framework for an organization to develop an innovation process that connects the organizational strategy to the ideas of the workforce. True innovation grows from the top and the bottom, but first, seeds must be planted and nurtured.
To promote a culture that embraces quality principles, it is essential to find ways to enable people to think reflectively about the beliefs and behaviors in the organization that are creating resistance to effective quality management and improvement. This session introduces seven methods quality managers can use to promote critical analysis and discussion within their organizations that can raise awareness of the quality-related issues. Focus Area: Leadership
Focus Area: Innovation
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FLIP SESSION
A T30: A More Profitable Hospital in 5 Days
I T32: Root Cause Analysis: Train the Trainer
Presenter: Jay Arthur, KnowWare International Inc.
Presenters: Steven Walfish, BD, and Julie Congress, JC Quality Consulting LLC
2015 PROGRAM
Location: Ryman Ballroom C
Discover a practical application of Lean Six Sigma to create a cheaper, more profitable hospital in five days. This real-world example details how a hospital was able to decrease costs and increase revenue. Many hospitals have problems with appealed, rejected, and denied claims. To reduce these, a stepby-step LSS process was implemented involving: 1) Analyzing claims using control and Pareto charts; 2) analyzing the root cause using the “dirty-thirty process”; 3) implementing countermeasures; and finally 4) tracking results.
Location: Governor’s Ballroom C
It is up to the quality professional to teach problem-solving application of basic quality principles to others within the organization. This session aims to help the quality professional in several ways by providing tools to define the connection between problem solving and root cause analysis (RCA), and teach others within the organization the importance of RCA and use of its tools. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I T33: Revolutionizing Quality Standards in Manufacturing Presenters: Clint Belinsky and Mike Bellis, Jabil
A T31: Are You Forecasting What’s Predictable or Unpredictable?
Location: Delta Ballroom D
Presenter: Eduardo Santiago, Minitab Inc.
Rapid technology advances are dramatically changing our expectations for speed, big data management, and risk mitigation. Our basic quality tools must evolve to manage our endless opportunities to deploy high-tech products that companies are looking to industrialize. Add in digital supply chains, new factory automation, predictive analytics along with e-learning tools, and we are on the cusp of a manufacturing revolution! What are global companies doing to lay the foundation for this revolution and leverage the opportunities it presents? We’ll examine how technology is changing the face of quality in manufacturing and what it means for your business.
Location: Ryman Studios MNO
There is a wide selection of forecasting techniques available to practitioners that includes tools such as moving averages, exponential smoothing, trend analysis, decomposition, Winter’s method, ARIMA, etc. In this presentation we will familiarize you with a framework that helps you choose the best subset of tools for a particular situation depending on the dynamics of a process. We will illustrate the framework using several real-life scenarios from retailers, finance, and sports. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
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TUESDAY
MAY 5, 2015
I T34: FMEA as a Tool for Risk Management in Construction Projects
I T36: ISO 9001/14001 Revision for Integrated Management System
Presenter: Karen Naland, Wanzek Construction
Presenters: Lorri Hunt, U.S. Technical Advisory Group to TC 176, and Susan Briggs, U.S. Technical Advisory Group to ISO TC 207
Location: Ryman Studios PQR
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Design and Construction Division
B T 35: Square Peg in a Round Hole: Customized Lean Implementation Presenters: Renee Tew and Kristen Wayne, Maury Regional Medical Center Location: Ryman Ballroom AB
Nearly three years into a transformation journey, Maury Regional Medical Center (MRMC), Columbia, TN, has had both great success and faced many challenges in implementing lean. MRMC is now able to share some practical ideas for implementing and customizing lean principles to fit your organization. By continually assessing and modifying its approaches to setting organizational goals, lean education, improvement activities (including modular kaizen events), visual management, and gemba walks, MRMC is moving from just “using” lean tools to making lean “how we do what we do.” Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Location: Governor’s Ballroom B
ISO 9001 and ISO 14001 revisions are approaching the Final Draft International Standard stage. These revisions bring many questions to users, specifically users of both standards. The standardized structure will help implementers of an integrated management system, but at the same time raise questions based on specific nuances in either ISO 9001 or ISO 14001. This presentation will provide an update on ISO 9001 and ISO 14001 while focusing on the similarities and the differences including a status of the revision process and proposed changes based on the current published draft. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Standards Group
I T37: Empirical Root Cause Analysis Presenter: Matthew Barsalou, BorgWarner Turbo Systems Engineering GmbH Location: Delta Ballroom B
This presentation covers empiricism in root cause analysis. Most professionals in quality will need to perform a root cause analysis, whether to optimize a process or identify the cause of a failure. Unfortunately, empiricism is an often neglected aspect. Both the theoretical and practical aspects of using the scientific method together with Box’s iterative inductive deductive process will be explained and an easy-to-use approach will be presented. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
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Failure mode and effects analysis (FMEA) can be applied at all stages of project management to define and reduce risk in construction projects. We will cover the basics of the FMEA tool and see its application in a case study involving a wind turbine generator construction project. Topics covered in depth will be the customization of severity, detection, and occurrence scales to match the construction industry, and the mitigation of risk through the development and application of a continuous improvement model.
TUESDAY
MAY 5, 2015
A T38: Systems Engineering, Quality, and Testing
day from 8,200 to 8,300 and increasing gold metallurgical recovery 4 percent (from 65.3 to 69.35 percent). Six Sigma was used to develop the project. Statistical tools were applied in different stages of the project to analyze data and optimize the process. The project led to improved work methods and gave all team members tools and skills to help them develop future projects. The project also showed that the mineral processing industry can apply innovative methods to reach its goals. The savings were USD$1,973,912/four months by increasing grinding tons and USD$2,021,813/ seven months by increasing gold recovery.
Presenter: Christena Shepherd, Jacobs ESSSA Group
2015 PROGRAM
Location: Ryman Studios ABC
AS 9100 has little to say about how to apply a quality management system (QMS) to aerospace test programs. There is little in the quality engineering Body of Knowledge that applies to testing, unless it is nondestructive examination or some type of lab or bench testing. If one examines how the systems engineering processes are implemented throughout a test program, and how these processes can be mapped to AS 9100, a number of areas for involvement of the quality professional are revealed.
CIVIL AVIATION AUTHORITY OF SINGAPORE
Safe Skies
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Aviation, Space & Defense Division
Singapore Location: Canal C
This project aimed to further enhance aviation safety through an integrated platform that collates and analyzes aviation-related safety information. Through the use of work flow analyses and business process reengineering, reporting work flows were simplified, leading to significant time savings of 300 man-days annually. The new reporting and analytical capabilities have enabled a more effective safety monitoring of aviation operations and strengthened the Civil Aviation Authority of Singapore’s goal in promoting a strong aviation safety culture.
4:00 p.m. – 5:00 p.m.
QUALITY IMPACT SESSIONS/LIVE TEAM CASE STUDIES Sponsored by Minitab Inc.
MINERA FRESNILLO
Planta de Beneficio Mexico Location: Canal B
This project focused on the SAG milling and gravimetric concentration area with two main objectives: increasing the grinding tons per
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TUESDAY
MAY 5, 2015
HAIER
Washing Machine Noise Reduction China Location: Canal D
Addressing Max Life’s Top 5 Customer Issues India Location: Bayou D
This team from India’s largest nonbank life insurance was challenged to reduce customer complaints by 25 percent. Using Six Sigma DMAIC approach and tools like SIPOC, statistical test of proportions, chi square, and value stream mapping, solutions were identified and short-listed using a solution selection matrix. Change management framework and project management methods were used to actually reduce customer complaints by 45 percent, leading to increased customer satisfaction scores, increased renewal income, increased conservation ratio, and reduced costs. 7:00 p.m. – 9:30 p.m.
Networking Reception (Ticket Required) Location: Delta Island
Each paid conference registration includes one ticket to attend this fun reception. Enjoy appetizers, cash bar, and music entertainment. Additional tickets are available for purchase at the registration desk in the Delta Lobby B.
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The team successfully carried out an operational cost reduction project for washing machines by analyzing market demand, KPI deviation, and strategic goals. With the aid of Six Sigma methodology such as hypothesis test, Pareto, DoE, and TRIZ, the project team was able to reduce the maintenance cost from $2.23 million to $1.21 million, greatly enhancing brand value and factory efficiency. It also helped to create an atmosphere for Six Sigma study and quality improvement throughout the organization.
MAX LIFE INSURANCE COMPANY LIMITED
WEDNESDAY
MAY 6, 2015
8:00 a.m. – 9:00 a.m.
B W03: Small Business Challenge: The ISO 9001:2015 Transition
CONCURRENT SESSIONS
Presenter: Denise Robitaille, Robitaille Associates
I W01: Driving Profitability Through Leadership Engagement in Kaizen
Location: Delta Ballroom D
Presenter: Cedro Toro, KPI Fire
2015 PROGRAM
Location: Ryman Ballroom DE
Ever wonder how a labor-intensive production line can save enough money to compete and manufacture in America? Wolverine Worldwide is making it happen. By applying lean principles and engaging its workforce, the company is making process improvements that will keep jobs in America and put Americanmade shoes on Americans. Wolverine Worldwide manufactures many popular brands of shoes that you already own and love. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Change can be exciting! The new revision of ISO 9001 provides opportunity for organizations to derive greater value from their quality management system. It also creates challenges. There are unique aspects and constraints that typify small businesses and that will affect their transition to ISO 9001:2015. New and amplified concepts include: context of the organization, interested parties, riskbased thinking, documented information, and managing change. All need to be applied in a manner that is intelligible and practical while creating value and creating opportunities for improvement and success. Focus Area: Risk and Change
I W02: Getting Started With Remote Auditing
Division: Quality Management Division
I W05: Creating and Sustaining a Culture of Excellence Using the Baldrige Framework
Presenter: Shauna Wilson, Amazon Consulting Inc. Location: Delta Ballroom C
What is e-auditing? E-auditing entails using the Internet and mobile device technology to audit remote business locations. E-auditing can ensure supplier audits occur when business travel is banned. It replicates the emerging working environment in global supply chains and is efficient—enabling instant viewing and verifying of remote processes. In this session, participants will learn about applicable environments, e-auditing fundamentals, and the benefits derived from using remote auditing tools. Focus Area: Innovation
Presenters: Cary Hill, MESA, and Jacqueline DesChamps, Baldrige Performance Excellence Program Location: Governor’s Ballroom B
Today’s environment demands that senior leaders ensure their organization’s sustainability by understanding the short- and long-term factors that impact the organization and its marketplace. The Baldrige Criteria for Performance Excellence meets this demand by providing a systems perspective for managing an organization and its key processes to strive for performance excellence. Learn how MESA, a two-time Baldrige Award recipient, created and sustains a culture of performance excellence. Focus Area: Leadership
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WEDNESDAY
MAY 6, 2015
W06: Becoming an Innovative Leader Presenters: Michelle Brown and Eric Michrowski, Sentis Location: Delta Ballroom B
I W08: Utilizing ISO 10377:2013 to Create a Safer Bosch E-Bike Presenter: Anthony Judge, Bosch Engineering North America Location: Ryman Ballroom C
Focus Area: Innovation
BW 09: Lean in State Transportation: Faster, Better, Efficient
I W07: Implementing an Expanded Gage R&R in Industrial Applications
In April 2013, ISO 10377: Consumer Product Safety – Guidelines for suppliers was issued in its first edition. This session will discuss the five main phases of ISO 10377:2013; namely, basic principles, general requirements, safety in design, safety in production, safety in the marketplace, and how the application of this standard along with Bosch’s internal processes can create a safer consumer product. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Presenters: Louis Johnson and Cheryl Pammer, Minitab Inc.
Presenters: Gary Vansuch, Colorado Department of Transportation, Greg Spradley, and Patsy Mimms, TN Department of Transportation
Location: Ryman Ballroom AB
Location: Ryman Ballroom F
Does a standard gage R&R adequately assess your measurement system? Quality professionals often must include multiple instruments, laboratories, or other additional factors in their study. Simply repeating the standard study at all levels of the new factor is incomplete and often very inefficient. This presentation shows how to determine the appropriate sampling plan, assign fixed and random factors, analyze important interactions, and handle missing data. Several manufacturing and laboratory systems will be used to illustrate this new methodology.
Lean process improvement has been used very effectively by many private-sector organizations to improve customer service and to become more competitive. Some governmental organizations have also been using lean for a while. This session will discuss some of the enhancements lean has produced in one state government organization, the Colorado Department of Transportation (CDOT). Additionally, the session will provide tools and practical advice for other governmental entities that are seeking to improve their operations to become more effective, efficient, and elegant.
Focus Area: The Future of Quality
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies Division: Government Division
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Improving quality. Reducing production costs. Creating efficiencies. Developing new and improved processes. Providing world-class customer service and experience. These are just some of the challenges leaders face as they strive to improve company results and improve quality. Generating creative thinking and implementing breakthrough ideas is the key to meeting these challenges and the cornerstone of innovation. Therefore, building capability around innovation is critical to leaders and organizations wanting to achieve improved business performance.
WEDNESDAY
MAY 6, 2015
2015 PROGRAM
I W10: Mercy Hospital Leans Into Labor and Birth Improvements
demonstration is based on a Six Sigma project aiming to improve operating income of a plastic film manufacture company.
Presenters: Heather Thompson, Tony Vago, and Ashley Bell, Mercy Hospital St. Louis
Focus Area: Innovation
Location: Ryman Studios ABC
I W12: Sustaining Lean and Extending the Quality Enterprise
Through daily lean huddles and rapid improvement events, the labor and birth department at Mercy Hospital, St. Louis, MO, has increased co-worker engagement and patient satisfaction while resulting in a 51 percent increase in on-time induction call-ins and a 22 percent increase in on-time starts for operating room cases. This lean approach has dramatically improved team understanding of accountable metrics, ideas to improve those metrics, and communication across the organization. In addition, workers who were once not very involved, now participate in active engagement. Lean has fundamentally changed Mercy Hospital for the better. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Presenters: Patrice Griffith, University of Texas Southwestern Medical Center, and Kathy Price, UT Southwestern University Hospitals
A W11: Be Creative in Quality Improvement
Location: Ryman Studios PQR
Presenter: Shu Liu, Hexion Inc. Location: Governor’s Ballroom C
The seven creativity strategies include transforming, dividing, brainstorming, mind mapping, associating, comparing, and selecting. The first six strategies are used to stimulate divergent thinking to generating ideas, while the last strategy is employed to encourage convergent thinking to choose right ideas. This session gives a real example to illustrate how to apply the seven strategies in every stage of the DMAIC process. The INTERMEDIATE
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By fully integrating lean into the quality management system, an organization can develop and deploy a much more effective business management system while reducing the waste that has been created in redundant systems. An integrated business management system, complete with the use of lean tools and cultural aspects, will also add life to a stale quality management system that is perhaps not driving continuous improvement, while adding sustainability to lean improvement efforts.
B W13: Lean Thinking: Airplane Factory Simulation
WORKSHOPS
B
Location: Governor’s Ballroom D
Focus Area: The Future of Quality
8:00 a.m. – 10:15 a.m.
50 BASIC
Presenter: Mike Micklewright, QualityQuest Inc. and Kaizen Institute
ADVANCED
This lean session includes didactic and participative exercises to demonstrate application of lean tools and concepts. The Paper Airplane Factory is a 1.5-hour, three-part exercise that allows participants to see the advantages of a lean workplace. This exercise keeps the class active, excited, and promotes a bit of competitiveness when several teams do the exercise concurrently. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
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WEDNESDAY
MAY 6, 2015
I W16: Quality-Fitness Focused Innovation
Presenter: Yvonne Howze, Texas Department of Transportation
Presenter: Glenn Mazur, QFD Institute Location: Ryman Studios ABC
Location: Ryman Studios MNO
Fitness-to-use is a fundamental principle for the quality professional. It is only when a product or service is “used” that its true value transfers from the maker/provider to the customer. Fastchanging technologies and global markets pressure product developers to more accurately and efficiently define emerging customer value, and to innovate solutions to high-priority needs before competitors. Accuracy and efficiency are the province of the quality professional, who can play an important role by applying quality principles to the innovation process. This presentation will show, with examples, new quality tools to better capture and quantify customer use and needs to improve innovation.
This session is based on the intersection of three main principles: 1) Leaders need to manage themselves; 2) leaders need to create a model for leading change; and 3) leaders need to assume responsibility for developing the talent of others, building partnerships, and establishing a set of results-oriented performance expectations. Simple theories, practical applications, and fun-filled activities will increase participants’ knowledge about their own leadership capability. Focus Area: Leadership
9:15 a.m. – 10:15 a.m.
CONCURRENT SESSIONS A W15: Enhancing Total Patient Experience (TPE) in ERs Presenters: Javed Cheema, Altarum Institute, and Muhammad Bajwa, Albert Victor (Mayo) Hospital Location: Ryman Ballroom C
This session is based on a study conducted to improve total patient experience (TPE) in hospital ERs by applying lean and quality tools. The study included developing a detailed value stream improvement (VSI) map from sign-in to discharge and follow-up visits using patients’ perception of value proposition; then reengineering core processes aligned to patients’ needs. The results showed that quality of service (QoS) and TPE dramatically improved without extensive incremental investment and efforts. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Focus Area: Innovation
B W17: Influence and Persuasion: The Psychology of Culture Change Presenter: Holly Duckworth, Kaiser Aluminum Location: Delta Ballroom C
Often those in the quality profession need to change the behaviors of others in the organization with whom they have no direct authority. Quality managers need to influence teams in operations. Quality engineers need to influence suppliers and reassure customers. Quality auditors need access to back-room information. This session will help you understand and use the psychology of influence, authority, and persuasion. Practical examples pertinent to the quality professional of how to use psychology to achieve culture change will be demonstrated. Focus Area: Risk and Change
Division: Healthcare Division BASIC
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I W14: What Is This Thing Called Leadership?
2015 PROGRAM
WEDNESDAY
MAY 6, 2015
I W18: Effective Medical Device Postmarket Surveillance System
I W20: Performance vs. Compliance: Always Bet on Performance
Presenters: Naveen Agarwal and Arthur Shedden, J&J Vision Care Inc.
Presenters: Ron Lear and Amanda Lewanski, Booz Allen Hamilton
Location: Ryman Ballroom F
Location: Ryman Ballroom AB
Although medical device manufacturers are required to conduct postmarket surveillance (PMS), it has been an industry-wide challenge to develop and implement a comprehensive PMS system within an integrated risk management framework. As part of the required postmarket vigilance, manufacturers often focus on complaints and adverse events but find it difficult to implement a comprehensive surveillance system throughout the product life cycle. In this session, we share best practices for implementing a PMS system for medical devices.
Quality programs that emphasize performance for program and business results will always be more successful than those that focus on/ emphasize compliance. Recent trends in international models and standards “adding or emphasizing” performance indicate that the quality community as a whole has not understood the vital importance of performance. A compliance check is a logical first step to establishing a quality program, but the program must then evolve to make performance the foremost priority.
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
I W21: The Journey from Liable to Reliable
I W19: Recognition and Leadership Effects on Lean Six Sigma Projects
Presenters: Fred Lane and McClellan Dameron, Moxtek Location: Governor’s Ballroom B
Presenter: Rob Bryant, Self-Employed Location: Ryman Studio L
This session reports on the results of a project studying the effects of the independent variables (recognition, reward, project leader engagement, and project leader organizational level) upon the dependent variables (project success measures and financial impact measures). Statistical tools such as regression, chi square, and hypothesis testing were used to show association between variables. Leaders will understand which of these variables is most important. Focus Area: Leadership
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Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
Competitive environments require judicious implementation of expensive programs like reliability. We began by investigating field failures to determine rates and mechanisms. Various time domains were analyzed to observe changes over time. Customer data were analyzed to understand different use environments. We used this data to create a design of experiment to relate field data with stress conditions using low-volume sampling methods. Our presentation will show our approach, methods, results, and learnings. Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
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WEDNESDAY
MAY 6, 2015
B W22: Managing Operational Excellence
I W24: Quality Strategy Success Formula for Capital Projects
Presenter: James King, JBK Associates Location: Delta Ballroom B
Presenter: Carl Drechsel, SGS North America Inc.
Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
B W23: Quality in the New Century: QA, Tech, and the Role of Data Presenter: Austin Lin, Google Location: Delta Ballroom D
The quality profession is entering a new century. In the 20th century, quality skills were tied to the local and tangible. In the 21st century, those skills must evolve toward becoming global and digital. In a time of expansive globalization and explosive technological growth, data is plentiful and inexpensive, and the technologies harnessing it will be at the heart of the profession’s transformation. This talk highlights five themes transforming the field and what QA professionals can do to respond to them.
Location: Ryman Ballroom DE
To achieve a flawless startup after commissioning of a capital project, it is imperative that a sound quality strategy be defined during project planning and implemented accordingly. This session will give you the formula for success during the engineering and procurement phases of the project. Critical areas covered will be quality preventive action (QPA), project quality plan (PQP), quality performance measurement system (QPMS), cost of quality (CoQ), and key performance indicators (KPIs). Focus Area: Practical Application of Quality Tools, Techniques, and Methodologies
10:30 a.m. – Noon
Closing Session, Keynote Speaker, and International Team Excellence Award Ceremony ANALJIT SINGH Founder Chairman Max India Limited
ANALJIT SINGH
Location: Delta Ballroom A
Focus Area: The Future of Quality
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2015 PROGRAM
Get an overview of how to manage for operational excellence—what is it, why is it important, factors for success, how to implement critical process improvements to achieve operational excellence, and what management must do to facilitate its implementation.
KEYNOTE SPEAKERS
2015 PROGRAM
All keynote speaker presentations will be held in Delta Ballroom A. MONDAY, MAY 4
MONDAY, MAY 4
8:00 a.m. – 9:45 a.m.
4:15 p.m. – 5:15 p.m.
SHAWN ACHOR New York Times Best-Selling Author and Researcher on Positive Psychology
DR. JOANN STERNKE Superintendent Pewaukee School District
Shawn Achor is the New York Times best-selling author of The Happiness Advantage and Before Happiness. He spent 12 years at Harvard, where he won over a dozen distinguished teaching awards and delivered lectures on positive psychology in the most popular class at Harvard. He graduated magna cum laude from Harvard and earned a master’s degree from Harvard Divinity School in Christian and Buddhist ethics. Achor has since become one of the world’s leading experts on the connection between happiness and success. He has worked with more than one-third of the Fortune 100 companies, and with organizations including the NFL, the Pentagon, and the U.S. Treasury. Achor has traveled to 51 countries, speaking to farmers in Zimbabwe, CEOs in China, doctors in Dubai, and schoolchildren in South Africa. Oprah Winfrey did a two-hour interview with Achor on the science of happiness and meaning. His research on happiness made the cover of Harvard Business Review; his TED talk is one of the most popular of all time with over 8 million views; and his lecture airing on PBS has been seen by millions.
Dr. JoAnn Sternke considers herself very lucky to be a part of the Pewaukee School District since 2001. Under Sternke’s tenure, numerous program improvements have been implemented to increase student achievement. Some of these initiatives include a successful 1:1 laptop initiative in elementary through high school, four-year-old kindergarten, advanced high school course offerings with Northwestern University, elementary world language, middle school 5x5 block schedule, and increased high school graduation requirements. In 2010, the Pewaukee School District was the first education recipient of the Wisconsin Forward Award. In 2013, the Pewaukee School District was honored to receive the Malcolm Baldrige National Quality Award. Sternke serves on the board of examiners for both the Baldrige National Quality Program and the Wisconsin Center for Performance Excellence and she is an active member of ASQ. Sternke was recently recognized as Pewaukee’s Person of the Year in 2014 and Wisconsin’s Superintendent of the Year for 2013. She was also honored with the Milwaukee Business Journal’s Women of Distinction in 2010. Sternke earned her doctoral degree in leadership, learning, and service through Cardinal Stritch University, where she also serves as a professor and site coordinator for the master’s in educational leadership program and superintendent licensure program.
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KEYNOTE SPEAKERS
TUESDAY, MAY 5 8:00 a.m. – 9:00 a.m. MARGARET HEFFERNAN Entrepreneur, Chief Executive, and Author
In 1994, Heffernan returned to the United States, where she worked on public affairs campaigns in Massachusetts and with software companies trying to break into multimedia. She developed interactive multimedia products with Peter Lynch, Tom Peters, Standard & Poors, and The Learning Company. She then joined CMGI where she ran, bought, and sold leading Internet businesses, serving as chief executive officer for InfoMation Corporation, ZineZone Corporation, and iCAST Corporation. She was named one of the Internet’s Top 100 by Silicon Alley Reporter in 1999, one of the Top 25 by Streaming Media magazine and one of the Top 100 Media Executives by The Hollywood Reporter. Her “Tear Down the Wall” campaign against AOL won the 2001 Silver SABRE Award for public relations. Heffernan has published three books: The Naked Truth: A Working Woman’s Manifesto, Women on Top: How Female Entrepreneurs are Changing the Rules for Business Success, and Willful Blindness. All of these works explore why and how companies packed full of talented, motivated, and committed executives fail to spot major problems or to capture the full intellectual innovative capacity of their people. Her new book looks at what it takes
Heffernan advises global businesses on effective global strategies and supports women’s networks and industry associations involved in diversity and inclusion. She also teaches at the School of Management at the University of Bath and has been invited to speak at business schools around the world, including Harvard Business School, the Rotman School, London Business School, and the Lee Kuan Yew School of Public Policy. She also lectures widely at organizations as diverse as the Federal Bank of the United States, Accenture, Roche, KLA-Tencor, and Procter & Gamble.
TUESDAY, MAY 5 1:15 p.m. – 2:15 p.m. CHARLES BEST Founder and CEO DonorsChoose.org
Charles Best leads DonorsChoose.org, a nonprofit organization that provides a simple way to address educational inequity. At DonorsChoose.org, public school teachers create classroom project requests and donors can pick the projects they want to support. Best launched the organization in 2000 out of a Bronx public high school where he taught history. DonorsChoose.org is one of Oprah Winfrey’s “ultimate favorite things” and was featured on the cover of Fast Company as one of the “50 Most Innovative Companies in the World.” For three years, Fortune Magazine has named Best to its “40 under 40 hottest rising stars in business.”
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Margaret Heffernan was born in Texas, raised in Holland, and educated at Cambridge University. She worked at BBC Radio for five years, where she wrote, directed, produced, and commissioned dozens of documentaries and dramas. Leaving the BBC, she ran the trade association IPPA.
for individuals and organizations to be truly creative and collaborative—where the barriers to achievement lie and how to overcome them.
KEYNOTE SPEAKERS
Let us take you out on the town!
WEDNESDAY, MAY 6
chair of the board of governors of the Indian Institute of Technology (IIT), Roorkee—India’s most prestigious engineering college. This year, he instituted a scholarship fund for meritorious management students from India at the Graduate School of Management, Boston University.
Complimentary transportation sponsored by
10:30 a.m. – Noon
2015 PROGRAM
ANALJIT SINGH Founder Chairman Max India Limited
Max India Group is renowned for service excellence and has successful joint ventures with some of the pre-eminent firms of the world including Mitsui Sumitomo of Japan, Life Healthcare of South Africa, and Bupa Plc of the United Kingdom. Earlier partners include New York Life Insurance Company, Hutchison Whampoa, Motorola, and Lockheed Martin.
Singh has been felicitated by Hillary Clinton, former U.S. senator and secretary of state, on behalf of the Indian American Centre for Political Awareness for his outstanding achievement in presenting the international community with an understanding of a modern and vibrant India and for creating several successful joint ventures with leading U.S. companies and promoting business ties with the United States. He has been honored with the Ernst and Young Entrepreneur of the Year Award (service category) and the Golden Peacock Award for Leadership and Service Excellence. In 2014 he was awarded with Spain’s second highest civilian honor—the Knight Commander of the Order of Queen Isabella—and the Distinguished Alumni Award from Boston University.
Shuttles will run Monday, March 4, 6 p.m.-11 p.m. Reserve your seat at the onsite information desk.
A self-made entrepreneur, Analjit Singh was awarded Padma Bhushan, one of India’s top civilian honors, by the president of India in 2011. Singh is the non-executive chair of Vodafone India and a director on the boards of Tata Global Beverages and Sofina NV/SA, Belgium. He has recently served as chair of The Doon School. Singh is a member of the founder executive board of the Indian School of Business (ISB), India’s top-ranked B-School, and has served as
Singh is an alumnus of The Doon School and Shri Ram College of Commerce, University of Delhi, and has an MBA from the Graduate School of Management, Boston University.
Let us take you out on the town!
Complimentary transportation sponsored by
Shuttles will run Monday, May 4, 6 p.m. – 11 p.m. Location: Delta Portico
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Shuttles will run Monday, May 4, 6 p.m.-11 p.m.
NETWORKING AND SPECIAL EVENTS
Community Service Project
Product Demo: Minitab Inc.
Sunday, May 3 | 11:30 a.m. – 4:00 p.m. (Check-in at 11:30 a.m. Buses leave at noon.) Location: Delta Portico
Monday, May 4 | 10:15 a.m. – 10:45 a.m. Location: Ryman Ballroom AB
ASQ Annual Business Meeting and Recognition of the 2015 Medalists and Award Winners Sunday, May 3 | 5:00 p.m. – 6:30 p.m. Location: Delta Ballroom A
The annual business meeting is a perfect opportunity for you to hear about the State of the Society, introduction of the ASQ board members, as well as recognition of the 2015 medalists and award winners.
Conference Opening Reception Sunday, May 3 | 6:30 p.m. – 8:30 p.m. Location: Ryman Hall C1/C2
The World Conference Opening Reception is a truly memorable experience. Network with colleagues, catch up with old friends, and enjoy hors d’oeuvres and a cash bar as you celebrate quality in the exhibit hall.
Conference Kickoff Monday, May 4 | 10:00 a.m. – 11:15 a.m. Location: Ryman Hall C1/C2
Start your 2015 World Conference experience with this unique opportunity to get to know your fellow attendees, visit exhibitors, and participate in interactive activities in the ASQ Center.
New Ways to Make the Minitab Worksheet Work for You Quickly organize and explore your data directly from the worksheet using the new features in Minitab 17.2. In this session, you will learn how to highlight, sort, and subset your data based on Pareto rules, out-of-control subgroups, out-ofspec points, outliers, and more.
Product Demo: MasterControl Inc. Monday, May 4 | 10:15 a.m. – 10:45 a.m. Location: Ryman Ballroom DE
Quality of Thinking About the Way We Think Critical thinking and communication are imperative in decision making when conflicting governance provides many “right” answers. Systemic Event Management is the key to resolving such conflict.
Product Demo: Sparta Systems, Inc. Monday, May 4 | 10:15 a.m. – 10:45 a.m. Location: Ryman Ballroom C
Completing the Quality Picture To understand how organizations are addressing these challenges, join Sparta Systems as we’ll discuss the ways we are helping manufacturers effectively enable CMOs and suppliers to more easily collect and share quality-related information, efficiently provide supplier and CMO quality information across departments, and build a culture of quality and collaboration both internally and externally through the use of information.
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2015 PROGRAM
ASQ is working with Hands On Nashville to improve the facilities of Smithson-Craighead Academy, a free public charter school operated by the nonprofit organization Project Reflect. Volunteers will help with a playground makeover, outdoor classroom/garden enhancement projects, painting projects, and more. All volunteers will receive a boxed lunch, water, and a free T-shirt on-site. Space is limited to 100 participants. Register at asq.org/ wcqi/2015/community-service-project.aspx.
NETWORKING AND SPECIAL EVENTS
Product Demo: EtQ Inc.
2015 PROGRAM
Monday, May 4 | 11:00 a.m. – 11:30 a.m. Location: Ryman Ballroom DE
Beyond Risk Assessment: The Role of Risk Management in Compliance In this demonstration we will discuss why risk is an integral part of compliance, best practices in defining risk factors for an organization, and more.
Product Demo: Intelex Technologies Monday, May 4 | 11:00 a.m. – 11:30 a.m. Location: Ryman Ballroom C
Ensuring Supplier Performance and Compliance Reduce risk across your supplier management program and discover how to achieve exceptional quality and compliance from your suppliers with Intelex’s Supplier Performance Management Software.
Product Demo: Minitab Inc. Monday, May 4 | 11:00 a.m. – 11:30 a.m. Location: Ryman Ballroom AB
Monte Carlo Simulation Made Easy Learn how to simulate and optimize product results to ensure they meet your specifications. Using Devize, Minitab’s new Monte Carlo simulation software, see how easy it is to utilize your y=f(x) equations, combined with the variability of the inputs, to predict process capability and identify the best strategy for reducing defects.
manage the people side of change. Attend this session to explore the Prosci ADKAR® Model, a powerful framework for managing change more effectively.
Product Demo: Knoah Solutions Inc. Tuesday, May 5 | 12:30 p.m. – 1:00 p.m. Location: Ryman Ballroom AB
Assessing & Benchmarking Your Customer Service Quality: TotalAssure Highlights include: client testimonial, KnoahsARK software, and program TotalAssure, combining people, process, and technology as a complete quality strategy. See first-hand tool integration and resolution.
Exhibit Hall Extravaganza Tuesday, May 5 | 2:15 p.m. – 3:45 p.m. Location: Ryman Hall C1/C2
Enjoy your final chance to visit exhibitor booths and participate in prize drawings including a special drawing for a one-of-akind Erik Wahl painting.
Networking Reception (Ticket Required) Tuesday, May 5 | 7:00 p.m. – 9:30 p.m. Location: Delta Island
Each paid conference registration includes one ticket to attend this fun reception. Enjoy appetizers, cash bar, and music entertainment. Additional tickets are available for purchase at the registration desk in the Delta Lobby B.
Product Demo: Prosci
International Team Excellence Award Ceremony
Monday, May 4 | 11:00 a.m. – 11:30 a.m. Location: Ryman Ballroom F
Wednesday, May 6 | 10:30 a.m. – Noon Location: Delta Ballroom A
Demystifying Change Management: How to Increase Your Effectiveness as a Change Leader Delivering project results and outcomes requires us to
Help the participants of the International Team Excellence Award Process celebrate their great accomplishments and find out who will take home the Gold Level award.
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EXHIBIT HALL INFORMATION
Exhibit Hall Hours The exhibit hall is located in Ryman Hall C1/C2. Sunday, May 3 | 6:30 p.m. – 8:30 p.m. Monday, May 4 | 9:00 a.m. – 5:00 p.m. Tuesday, May 5 | 9:00 a.m. – 4:00 p.m.
If you are searching for a new employment opportunity, make sure you stop by any of the exhibitor booths with the “We’re Hiring” sign. These exhibitors have open positions within their company and are looking for people passionate about quality to join their team.
The 2015 Quality Impact Storyboards from the 2014–2015 International Team Excellence Award Process are available for you to view in multiple formats. Visit the ASQ Center on Monday and Tuesday to see the posters in person. You can also view the storyboards online by visiting asq.org/2015-storyboards. Vote for your favorite storyboard—the winners will be announced Wednesday during the closing session.
• Alcon – A Novartis Company (Booth 501) • BSI (Booth 307) • Perry Johnson Registrars (Booth 827)
Support the Next Generation of Quality Leaders LEARN HOW YOU COULD WIN A ONE-OF-A-KIND PAINTING
The ASQ Emerging Quality Leaders Program offers a unique experience that focuses on establishing a culture of quality and performance excellence. Participants emerge with a broader perspective on how to achieve performance for their own organizations, stimulate innovation, and gain the skills needed to lead in the 21st century.
With a minimum donation of just $10, YOU can help ASQ establish the Paul Borawski Emerging Quality Leaders Program Scholarship Fund and get entered into a drawing to win a one-of-a-kind piece by artist Erik Wahl, created on stage during his keynote session at the 2014 World Conference on Quality and Improvement. Visit asq.org/donate-wahl by 4:00 p.m. on Tuesday, May 5, 2015, for your chance to win!
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EXHIBIT HALL INFORMATION
Employment Opportunities
Quality Impact Storyboards
SPONSORS AND EXHIBITORS
Thank you to our 2015 sponsors! MOBILE APP MAIN BANNER SPONSOR AND EXECUTIVE ROUNDTABLE SPONSOR
SILVER SPONSOR
EXECUTIVE ROUNDTABLE SPONSOR
EXHIBIT HALL INFORMATION
INTERNATIONAL TEAM EXCELLENCE AWARD PROCESS SPONSOR AND LANYARD SPONSOR
“AFTER 5” SESSION SPONSOR
Visit us at booth 727.
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SPONSORS AND EXHIBITORS
The ASQ Family ANAB 600 N. Plankinton Ave. Suite 300 Milwaukee, WI 53203 Phone: 414-347-9858 Booth: ASQ Center Providing accreditation to ISO and industry standards for management systems CBs; calibration, test, and forensic laboratories; inspection bodies; PT providers; RMPs; police crime units; and medical laboratories. ASQ Community Planning Committee Booth: 831
ASQ Media Sales/ Naylor Booth: 346
Audit Division Booth: 443 Automotive Division Booth: 831 Aviation, Space & Defense Division Booth: 546
Human Development and Leadership Division Booth: 847 Innovation Division Booth: 842 Inspection Division Booth: 437
Biomedical Division Booth: 445
Lean Enterprise Division Booth: 534
Chemical and Process Industries Division Booth: 343
Measurement Quality Division Booth: 435
Customer-Supplier Division Booth: 642
Quality in Mining Interest Group Booth: 849
Design and Construction Division Booth: 439
Quality Management Division Booth: 639
Education Division Booth: 538
Reliability Division Booth: 846
Electronics and Communications Division Booth: 738
Section Affairs Council (SAC) Booth: 345
Energy and Environmental Division Booth: 547
Service Quality Division Booth: 740
Food, Drug, and Cosmetic Division Booth: 442 Government Division Booth: 851 Healthcare Division Booth: 746
Six Sigma Forum Booth: 948 Statistics Division Booth: 543 Team and Workplace Excellence Forum Booth: 950
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EXHIBIT HALL INFORMATION
www.anab.org
ASQ Forums, Divisions, and Interest Groups
SPONSORS AND EXHIBITORS
EXHIBIT HALL INFORMATION
Exhibitors A2LA – American Association for Laboratory Accreditation 5301 Buckeystown Pike Suite 350 Frederick, MD 21704 Phone: 301-644-3248 www.a2la.org Booth: 411 A2LA is a multidiscipline accreditation body, offering accreditation to and training on ISO/ IEC 17025, ISO/IEC 17020, ISO Guide 34, ISO/IEC 17065, ISO/IEC 17043, and ISO 15189. AIAG – Automotive Industry Action Group 26200 Lahser Road Suite 200 Southfield, MI 48033 Phone: 248-358-3003 www.aiag.org Booth: 819 The Automotive Industry Action Group (AIAG) is a globally recognized organization where automakers, suppliers, service providers, and government work collaboratively to streamline industry processes. Alcon – A Novartis Company 6201 South Freeway Fort Worth, TX 76134 Phone: 817-568-7480 www.alcon.com Booth: 501 Alcon, the second largest division of Novartis, provides innovative surgical, pharmaceutical, and consumer products that enhance quality of life by helping people see better.
American Quality Institute 4 Camden Drive Pittsburgh, PA 15215 Phone: 412-782-3383 www.aqi.org Booth: 410 American Quality Institute (AQI) organizes the ISO 9000 World Conference, Lean Six Sigma World Conference (LSS), and webinars on ISO 9000 and Lean Six Sigma. AQS Management Systems 2167 Northdale Blvd. NW Minneapolis, MN 55433 Phone: 763-746-0505 www.aqsperformance.com Booth: 310 AQS Management Systems provides ISO/AS training, coaching, and project assistance in support of organizational improvement and implementation of international management system standards. Assured Quality Inc. 2016 S 370 W Perry, UT 84302 Phone: 888-599-2100 www.assuredquality.com Booth: 145 Assured Quality’s training and software achieves world-class results by reducing complexity, controlling mistakes, and eliminating variation while saving your company time and money.
We’re Hiring = Exhibitors with employment opportunities available.
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SPONSORS AND EXHIBITORS
The Baldrige Program promotes organizational improvement and performance excellence in all organizations through training, conferences, assessment, feedback, and sharing of Baldrige recipient best practices. EXECUTIVE ROUNDTABLE SPONSOR AND MOBILE APP MAIN BANNER SPONSOR Booz Allen Hamilton 8283 Greensboro Drive McLean, VA 22102 Phone: 703-902-5000 www.boozallen.com Booth: Not Exhibiting Booz Allen Hamilton has been at the forefront of strategy and technology consulting for 100 years. Booz Allen is committed to delivering results that endure. To learn more, visit www.boozallen.com. Bosch Engineering 38000 Hills Tech Drive Farmington Hills, MI 48331 Phone: 817-421-7208 www.bosch-engineering.us Booth: 142 Bosch Engineering GmbH is a wholly owned subsidiary of Robert Bosch GmbH and is headquartered in Abstatt, Germany. Since 1999, Bosch Engineering has been offering engineering services for automotive, industrial and marine applications, railway and commercial vehicles, off-highway applications, and powersports.
BSI 12950 Worldgate Drive Suite 800 Herndon, VA 20170 Phone: 800-862-4977 www.bsiamerica.com Booth: 307 BSI is your business improvement solutions partner. With an integrated approach that includes training, assessment, and compliance tools, BSI can help you drive continual improvement across your organization. BSI Supply Chain Solutions 4250 Drinkwater Blvd. Suite 210 Scottsdale, AZ 85251 Phone: 480-421-5099 www.bsi-supplychainsolutions.com Booth: 510 BSI Supply Chain Solutions is the leading global provider of supply chain intelligence, advisory and auditing services, and audit compliance and risk management software solutions. CAI Consulting 652 N. Girls School Road Indianapolis, IN 46214 Phone: 317-217-6082 www.commissioningagents.com Booth: 503 CAI Consulting implements methodology that aligns science with applied engineering and creates a sustainable culture of ongoing excellence and efficient manufacturing that delivers high-quality products.
We’re Hiring = Exhibitors with employment opportunities available.
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EXHIBIT HALL INFORMATION
Baldrige Performance Excellence Program 100 Bureau Drive MS 1020 Gaithersburg, MD 20899 Phone: 301-975-2036 www.nist.gov/baldrige Booth: 219
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
California State University, Dominguez Hills 1000 E. Victoria St. Carson, CA 90747 Phone: 310-243-3880 www4.csudh.edu/qa-ms Booth: 135
EAGLE Certification Group 123 Webster St. Suite 300 Dayton, OH 45402 Phone: 800-795-3641 www.eaglecertificationgroup.com Booth: 234
California State University, Dominguez Hills offers online quality assurance master’s and bachelor’s degrees, certificates, and ASQ certification programs. For more information, visit www.csudh.edu/msqa.
EAGLE Certification Group is an accredited, third-party certification body offering certification services for quality, environmental, health and safety, and food safety management systems.
Custom Training Solutions 22600 State Route 34 Archbold, OH 43502 Phone: 419-267-1332 www.trainwithcts.com Booth: 716
EG Life Sciences 30 Audubon Road Wakefield, MA 01880 Phone: 781-295-6737 www.eglifesciences.com Booth: 810
Custom Training Solutions (CTS) specializes in technical, business, quality training, and curriculum development. CTS trained in 24 states and six foreign countries in 2014.
EG Life Sciences Consulting provides clients with the resources and expertise needed to meet the ever-changing demands of the U.S. FDA and international regulators.
Dozuki 1330 Monterey St. San Luis Obispo, CA 93401 Phone: 805-316-0880 www.dozuki.com Booth: 301
EMNS Inc. – Global Supplier Quality Assurance (GSQA) 2815 Center Circle Drive Downers Grove, IL 60515 Phone: 630-620-2740 www.gsqa.com Booth: 241
Dozuki is the most innovative online visual documentation software available. By pairing clear and concise step-by-step instructions with beautiful photography and videography, Dozuki excels at conveying procedural instructions to technical and nontechnical audiences alike.
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Protect your supply chain through automation of supplier/material quality assurance and accountability. GSQA (SaaS) solutions translate your quality aspirations into global business value.
SPONSORS AND EXHIBITORS
Ennov Solutions Inc. 25 Taylor St. Suite 510 San Francisco, CA 94102 Phone: 650-619-8151 www.ennov.com Booth: 334
SILVER SPONSOR EtQ Inc. 399 Conklin St. Suite 208 Farmingdale, NY 11735 Phone: 516-293-0949 www.etq.com Booth: 727 EtQ is the leading quality, EHS, and compliance management software provider for identifying, mitigating, and preventing high-risk events through integration, automation, and collaboration. Gemba Academy P.O. Box 1403 Morro Bay, CA 93443 Phone: 817-532-9676 www.gembaacademy.com Booth: 506 Gemba Academy provides online Lean Six Sigma training solutions to 2,000+ companies including Del Monte, 3M, and the U.S. Department of Defense.
IBS quality and compliance solutions provide an unparalleled ability to manage the full range of enterprise quality data, process, and people including cost, risk, and increased customer satisfaction, competitiveness, and profitability. Implementation Partners LLC 2065 Beacon Hill Way Alpharetta, GA 30005 Phone: 303-809-5054 www.implementationpartners.com Booth: 247 Implementation Partners drives game-changing results for clients through consulting and training services delivered with a collaborative approach that purposefully combines process streamlining with team performance. InfinityQS International 12601 Fair Lakes Circle Suite 250 Fairfax, VA 22033 Phone: 703-961-0200 www.infinityqs.com Booth: 117 InfinityQS is the global authority on manufacturing intelligence (MI) and enterprise quality, delivering real-time visibility and actionable insight on the shop floor, across the enterprise, and into the supply chain.
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EXHIBIT HALL INFORMATION
With more than 15 years of experience, Ennov provides highly cost-effective QMS solutions: cloud-based, turnkey mobile applications with minimal IT resources required.
IBS America Inc. 24 Hartwell Ave. Lexington, MA 02421 Phone: 781-862-9002 www.ibs-us.com Booth: 340
SPONSORS AND EXHIBITORS
EXHIBIT HALL INFORMATION
Intelex Technologies 905 King St. West Suite 600 Toronto, ON M6K 3G9 Canada Phone: 416-599-6009 www.intelex.com Booth: 719
JMP software from SAS 100 SAS Campus Drive Carey, NC 27513 Phone: 919-677-8000 www.jmp.com Booth: 401
Reduce risk across your supplier management program and discover how to achieve exceptional quality and compliance from your suppliers with Intelex’s Supplier Performance Management Software.
JMP is desktop statistical discovery software from SAS that links interactive graphs with deep statistics. Its dynamic approach to data exploration and analysis promotes understanding and facilitates collaboration among scientists, engineers, and others.
Intertek 70 Codman Hill Road Boxborough, MA 01719 Phone: 978-929-2100 www.intertek.com Booth: 313
Johnson & Johnson 501 George St. New Brunswick, NJ 08901 Phone: 732-524-2577 www.careers.jnj.com Booth: 312
Intertek is the leading quality solutions provider to industries worldwide. From auditing and inspection, testing, training, quality assurance, and certification, Intertek adds value to customers’ products, processes, and assets.
Caring for the world one person at a time inspires and unites the people of Johnson & Johnson. With more than 250 operating companies in over 60 countries, and employing approximately 128,700 people, Johnson & Johnson’s worldwide headquarters is in New Brunswick, NJ.
IQS Inc. 24950 Country Club Blvd. Suite #120 North Olmsted, OH 44070 Phone: 800-635-5901 www.iqs.com Booth: 227 IQS is for all of those who just can’t get needed and timely quality information. IQS offers proven, off-the-shelf, flexible software for managing quality and compliance.
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Knoah Solutions Inc. 325 E. Warm Springs Road Las Vegas, NV 54963 Phone: 920-859-0012 www.knoah.com Booth: 712 Knoah Solutions, an award-winning global outsourcing services company with centers in the United States and India, delivers proven omni-channel customer and technical support services since 2001.
SPONSORS AND EXHIBITORS
KPI Fire 4956 North 300 West Suite 333 Provo, UT 84604 Phone: 208-473-1010 www.kpifire.com Booth: 244
LRQA Inc. 1330 Enclave Parkway Suite 200 Houston, TX 77077 Phone: 866-971-5772 www.lrqausa.com Booth: 133 LRQA is the world’s leading provider of independent assessment services including certification, validation, verification, and training across a broad spectrum of standards. MasterControl Inc. 6330 South 3000 East Suite 200 Salt Lake City, UT 84121 Phone: 801-942-4000 www.mastercontrol.com Booth: 407 MasterControl produces quality management software solutions that enable regulated manufacturers to get their products to market faster, while reducing overall costs and increasing internal efficiency.
MatchWare is a leading provider of mind mapping, project management, and meeting management software. MatchWare’s easy-to-use software empowers businesses and government entities to deliver professional results without the burdens of complex technology. Stop by our booth for a one-on-one presentation of MindView and a new tool: MeetingBooster. McGraw-Hill Professional 2 Penn Plaza 9th Floor New York, NY 10121 Phone: 646-766-3029 www.mhprofessional.com Booth: 224 McGraw-Hill Professional is a leading publisher of professional books and online resources designed to meet the needs of the global continuous improvement community. MetricStream 2600 E. Bayshore Road Palo Alto, CA 94303 Phone: 650-620-2955 www.metricstream.com Booth: 512 MetricStream offers a comprehensive and integrated software solution for managing quality programs within an organization, and strengthening compliance with regulations and standards.
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EXHIBIT HALL INFORMATION
KPI Fire Operational Excellence Software makes it easy to manage your Lean Six Sigma projects, show savings, collaborate as a team, and reach your goals.
MatchWare Inc. 311 S. Brevard Ave. Tampa, FL 33606 Phone: 813-254-6644 www.matchware.com Booth: 125
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
INTERNATIONAL TEAM EXCELLENCE AWARD PROCESS SPONSOR AND LANYARD SPONSOR Minitab Inc. 1829 Pine Hall Road State College, PA 16801 Phone: 800-238-3280 www.minitab.com Booth: 201 Minitab is the leading provider of software for quality improvement. More than 90 percent of Fortune 100 companies use Minitab Statistical Software, our flagship product. MoreSteam.com 9976 Brewster Lane Powell, OH 43065 Phone: 614-602-8190 www.moresteam.com Booth: 217 MoreSteam.com is ASQ’s exclusive provider of Lean Six Sigma online training, and also provides deployment resources, including TRACtion® project tracking software and SigmaSim® training simulations. National Quality Assurance 4 Post Office Square Road Acton, MA 01720 Phone: 978-635-9256 www.nqa-usa.com Booth: 230 NQA is a premier ISO certification body with local, experienced auditors, technical staff, outstanding customer service, and more than 25,000 registration certificates issued worldwide. NCSS 329 N 1000 E Kaysville, UT 84037 Phone: 801-546-0445 www.ncss.com Booth: 824 In business for more than 30 years, our NCSS statistical analysis and graphics
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package has an extensive suite of statistical quality control tools. NextLOGiK/CompWALK 9250 Bendix Road North Columbia, MD 21045 Phone: 703-863-4883 www.compwalk.com Booth: 131 CompWALK makes it easy for quality, compliance, safety, and risk management professionals to collaborate and report on audit and inspection activities in real time, from anywhere. Northeastern University – Charlotte 101 N. Tyron St. Charlotte, NC 28246 Phone: 980-224-8468 www.northeastern.edu/charlotte Booth: 917 Northeastern University – Charlotte is a toptier private research university that provides high-demand graduate programs aligned with the needs of industry in region and around the globe. EXECUTIVE ROUNDTABLE SPONSOR Northrop Grumman 2980 Fairview Park Drive Falls Church, VA 22042 Phone: 408-203-9604 www.northropgrumman.com Booth: Not exhibiting Northrop Grumman is a leading global security company providing innovative systems, products, and solutions in unmanned systems, cybersecurity, C4ISR, and logistics and modernization to government and commercial customers worldwide.
SPONSORS AND EXHIBITORS
NSF International Strategic Registrations 789 N. Dixboro Road Ann Arbor, MI 48105 Phone: 734-827-3804 www.nsf.org Booth: 223
OPS Solutions LLC 24371 Catherine Industrial Drive Suite 235 Novi, MI 48375 Phone: 248-374-8000 www.ops-solutions.com Booth: 926 OPS Solutions provides innovative solutions to complex operational problems. Our thirdgeneration patented projector-based software— Light Guide Systems (LGS)—uses high-powered projector and vision systems to guide and confirm completion of complicated tasks. Peoplelink Group 1050 Lincoln Drive Manteno, IL 60950 Phone: 815-907-7790 www.peoplelinkgroup.com Booth: 240 Headquartered in South Bend, IN, Peoplelink Group serves clients across the country by providing innovative, effective staffing solutions and adding value through its three-fold approach: people-process-performance.
Perry Johnson Consulting Inc. specializes in implementing international management systems. Services include public seminars, lead auditor training, supplier audits, internal audits, documentation writing, and consulting in the following standards: ISO 9000, AS 9100, 17025, ISO 14000, R2, Rios, ISO 18000, TL9000, TS16949, ISO 13485, and ISO 22000. Perry Johnson Registrars 755 W. Big Beaver Road Suite 1340 Troy, MI 48084 Phone: 248-358-3388 www.pjr.com Booth: 827 PJR is a full-service internationally accredited registrar that understands the importance ISO 9000 registration and is dedicated to helping organizations achieve their goals. Phadke Associates Inc. 1 Shawnee Court Colts Neck, NJ 07722 Phone: 732-577-2878 www.phadkeassociates.com Booth: 413 Phadke Associates is a global consultancy and solutions provider that delivers expertise, software tools, and training to enhance the system requirements, development, and testing process.
We’re Hiring = Exhibitors with employment opportunities available. 69
EXHIBIT HALL INFORMATION
NSF International Strategic Registrations, an NSF International Company, offers a comprehensive portfolio of management systems registration solutions to meet the demands of the global marketplace.
Perry Johnson Consulting Inc. P.O. Box 397 Clawson, MI 48017 Phone: 888-248-0256 www.pjcinc.com Booth: 815
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
Pilgrim Quality Solutions 2807 W. Busch Blvd. Tampa, FL 33618 Phone: 813-915-1663 www.pilgrimquality.com Booth: 228
Prosci 1367 S. Garfield Ave. Loveland, CO 80537 Phone: 970-203-9332 www.prosci.com Booth: 714
Pilgrim Quality Solutions is a leading global provider of enterprise quality management software and services for the life sciences and other highly regulated industries.
Prosci is the world leader in change management products, research, and training. Prosci’s methodology is used by leaders in government and business and 75 percent of Fortune 100 companies.
PQ Systems Inc. 210 B East Spring Valley Road Dayton, OH 45458 Phone: 800-777-3020 www.pqsystems.com Booth: 335 PQ Systems provides quality control software to help organizations demonstrate proof of their quality performance. Solutions include GAGEpack for gage management and SQCpack for SPC. Predisys Inc. 300 Brickstone Square Suite 201 Andover, MA 01810 Phone: 586-457-8669 www.predisys.com Booth: 725 Predisys is the leading provider of enterpriseclass, quality data analytics, advanced SPC, and test data management software solutions for the intuitive and powerful Microsoft SharePoint and Office platform. Pro QC International 774 Ridgeview Drive McHenry, IL 60050 Phone: 813-428-3277 www.proqc.com Booth: 338 Pro QC provides quality and engineering services worldwide. From product inspections to supplier audits, Pro QC’s skilled QA professionals reduce quality risks and cost. 70
QI Macros for Excel 2696 S. Colorado Blvd. Suite 555 Denver, CO 80222 Phone: 303-756-9144 www.qimacros.com Booth: 209 QI Macros® simplifies Lean Six Sigma projects and jumpstarts quality improvement efforts with our easy-to-use Excel add-in. Visit our booth for a free 30-day trial. QiSOFT 2 E. Bryan St. Suite 1515 Savannah, GA 31401 Phone: 912-790-7990 www.qisoft.com Booth: 225 Working with manufacturers worldwide to drive improvements in quality, QiSOFT’s real-time manufacturing intelligence software transforms data into critical insight for sustainable process and product excellence. “AFTER 5” SESSION SPONSOR Quality Council of Indiana 602 W. Paris Ave. West Terre Haute, IN 47885 Phone: 800-660-4215 www.qualitycouncil.com Booth: 316 Quality Council of Indiana writes, produces, and sells ASQ certification training materials and a variety of other quality products.
SPONSORS AND EXHIBITORS
QualiWare 200 Business Park Drive Suite 207 Armonk, NY 10504 Phone: 914-730-7099 www.qualiware.com Booth: 211
TQG’s blended e-learning in process improvement (lean, Six Sigma, project management) helps corporate clients, healthcare organizations, educational institutions, and academic/consultant partners increase project execution effectiveness and ROI.
QualiWare enables positive change with its comprehensive modeling and quality management solutions. Make real and lasting business improvements with a coherent, consensus-focused, and consistent management system.
Quality Institute of America 8951 Ruthby St. Suite 12 Houston, TX 77061 Phone: 281-335-7979 www.qi-a.com Booth: 143
Qualtrax 105 Industrial Drive Christiansburg, VA 24073 Phone: 800-755-1875 www.qualtrax.com Booth: 711
EXHIBIT HALL INFORMATION
The Quality Group 5825 Glenridge Drive NE Suite 3-101 Atlanta, GA 30328 Phone: 404-843-9525 www.thequalitygroup.net Booth: 406
Quality Institute of America is a quality consulting, quality auditing, and software company that features QISS Quality Management software.
Qualtrax Compliance Management Software helps ease the burden by providing a complete document management and process automation software for compliance to industry, customer, and internal standards.
Quality Magazine (BNP Media) 155 N. Pfingsten Road Suite 205 Deerfield, IL 60015 Phone: 847-405-4044 www.qualitymag.com Booth: 347
RealityCharting® 8524 W. Gage Blvd. Suite A289 Kennewick, WA 99336 Phone: 206-922-7910 www.realitycharting.com Booth: 600
Quality is the exclusive business-to-business brand that is published in print, digital, and online platforms that reaches discrete manufacturing professionals seeking to improve their manufacturing processes.
RealityCharting® is a robust and intuitive problem-solving tool with online training based on the powerful and popular Apollo Root Cause Analysis™ method.
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SPONSORS AND EXHIBITORS
EXHIBIT HALL INFORMATION
SAI Global Assurance Services 20 Carlson Court, Suite 200 Toronto, ON M9W 7K6 Canada Phone: 416-401-8700 www.saiglobal.com/assurance Booth: 619 SAI Global is a worldwide leader in ISO 9001 and management systems. From learning to certification, we are committed to have the best trainers and auditors in the industry available to your business. SGS North America Inc. 201 Route 17 North, 7th Suite Rutherford, NJ 07070 Phone: 201-508-3081 www.us.sgs.com Booth: 412 SGS is a global leading auditing, certification, and testing and training company. We’re continually pushing ourselves to deliver innovative services and solutions that help our customers move business forward. Sparta Systems Inc. 2000 Waterview Drive, Suite 300 Hamilton, NJ 08691 Phone: 609-807-5100 www.spartasystems.com Booth: 718 Sparta Systems has been helping customers bring products to market safely and efficiently by delivering quality management solutions that provide control and transparency throughout the enterprise. SQA Services Inc. 550 Silver Spur Road, Suite 300 Rolling Hills Estate, CA 90275 Phone: 310-544-6888 www.sqaservices.com Booth: 717 SQA provides global supplier quality services, on demand, for quality-critical industries. With quality and manufacturing experts located in over 50 countries, SQA provides a costeffective, local supplier presence. 72
Stat-Ease Inc. 2021 East Hennepin Ave. Suite 480 Minneapolis, MN 55413 Phone: 612-378-9449 www.statease.com Booth: 615 Stat-Ease Inc. offers statistical software, training, and consulting services on design of experiments (DoE) for scientists, engineers, and quality professionals. StatPoint Technologies Inc. Phone: 540-428-0084 www.statgraphics.com Booth: 400 With 33 years of pioneering features, StatPoint’s newly released Statgraphics XVII predictive analytics software contains 230+ statistical procedures, Statlets for dynamic visualization, and a summary of advanced functions. Supply Chain Services International (SCSI) 8515 N. University St. Peoria, IL 61615 Phone: 877-345-5651 www.scsinternational.com Booth: 602 SCSI provides turnkey services and tailored solutions throughout the supply chain for some of the most successful OEMs, Tier 1s, and suppliers in the world. System Improvements/TapRooT® 238 S. Peters Road Suite 301 Knoxville, TN 37923 Phone: 865-539-2139 www.taproot.com Booth: 308 System Improvements is the creator of the TapRooT® system for advanced root cause analysis and proactive improvement, offering worldwide public/on-site courses and software solutions.
SPONSORS AND EXHIBITORS
Systems2win 10011 Central Pike Mount Juliet, TN 37122 Phone: 615-553-2336 www.systems2win.com Booth: 232
Taylor & Francis 530 Walnut St., Suite 850 Philadelphia, PA 19106 Phone: 215-625-8900 www.tandfonline.com Booth: 239 Taylor & Francis is the official publisher of ASQ’s Quality Engineering journal. Please stop by our booth for free sample copies! Trievr Inc. 405 Farm Lane Doylestown, PA 18901 Phone: 845-481-9176 www.trievr.com Booth: 222 Trievr Request Management is a cloud solution simplifying the way you request, manage, and ensure responses to important communications, in a safe and secure environment. UB Technology Innovations Inc. 2400 E. Katella Ave., Suite 570 Anaheim, CA 92806 Phone: 714-912-1607 www.ubtiinc.com Booth: 123 UBTI—a leader in global supply chain software—presents Capstone Suite, the premier solution for supplier performance management and quality assurance.
University Alliance 9417 Princess Palm Ave. Tampa, FL 33619 Phone: 813-621-6200 www.universityalliance.com Booth: 141 A worldwide leader in interactive professional education, University Alliance provides access to the nation’s top universities—Villanova, Notre Dame, Michigan State, University of Florida, and others—offering the skills and credentials you need to take your career to the next level. University of Michigan Division of Integrative Systems + Design 2401 Plymouth Road, Suite A/B Ann Arbor, MI 48105 Phone: 734-763-7200 isd.engin.umich.edu Booth: 127 The University of Michigan offers online, on-campus, and on-site lean and Six Sigma certifications and master’s degrees integrating multiple disciplines with systems and design thinking. Verify Inc. 2525 Main St. Irvine, CA 92614 Phone: 949-833-2111 www.vscnet.com Booth: 813 Since 1976, Verify has provided supplier quality and supply chain management services to quality-critical industries worldwide, ensuring product is delivered on time. 73
EXHIBIT HALL INFORMATION
150+ Excel templates for kaizen and Lean Six Sigma process improvement—with online training and videos—so you can focus on improving processes rather than inventing templates.
uniPoint Software Inc. 1425 Whyte Ave., Suite 200 Winnipeg, MB R3E 1V7 Canada Phone: 204-480-0539 www.unipointsoftware.com Booth: 226 uniPoint quality management software (QMS) provides all of the controls, methodologies, reporting, metrics, and workflow for a certified quality management system. We are the industry leader in ERP-integrated QMS.
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS VERSE Solutions 399 Conklin St. Farmingdale, NY 11735 Phone: 516-293-0949 www.versesolutions.com Booth: 821 VERSE is a dedicated cloud-based quality management system that provides the dynamic performance of an on-premises solution without the long-term commitment. Visit Milwaukee Booth: Ryman Hall C2 VKS - Visual Knowledge Share 1241 Cascades St. Chateauguay, QC J6J 4Z2 Canada Phone: 855-201-4656 www.vksapp.com Booth: 825 VKS is a browser-based solution for deploying step-by-step visual instructions on the shop floor while capturing critical quality data in the process.
Washington State University MS 642780 Pullman, WA 99164 Phone: 509-335-5595 www.etm.wsu.edu Booth: 500 ETM offers a “theory to application” online professional engineering management master’s degree with concentrations and eight certificates including in Six Sigma, constraints management, and project management. X-Stream Leadership Group LLC 1248 Queen St. Pottstown, PA 19464 Phone: 610-212-6728 www.x-slg.com Booth: 311 The X-Stream Leadership Group provides world-class services and expertise in the areas of leadership development, business process improvement, executive coaching, quality management analysis, auditing, training, and quality system development.
Powerful
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Solving complex problems demands more than just big ideas. It requires inspired thinking. Now in our second century, Booz Allen Hamilton is the essential partner for corporate and government leaders. Driven by our culture of innovation and commitment to quality, we collaborate with clients to help them achieve their goals. We devise breakthrough solutions through our expansive network and unparalleled expertise in technology, engineering, and analytics. See our ideas in action at boozallen.com
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ASQ CENTER AND BOOKSTORE
Visit the ASQ Center to connect with others who are passionate about quality and get your picture taken with a new friend in the photo booth, play a game of giant Jenga, and learn more about the wide variety of quality resources available from ASQ—membership, training, certification, and publications.
The Certified Six Sigma Green Belt Handbook, Second Edition Roderick A. Munro, Govindarajan Ramu, and Daniel J. Zrymiak
The ASQ Pocket Guide to Failure Mode and Effect Analysis (FMEA) D. H. Stamatis
Statistics for Six Sigma Black Belts Matthew A. Barsalou
Organization Diagnosis, Design, and Transformation, Seventh Edition John Vinyard
Keynote Speaker Book Signings Monday, May 4 10:00 a.m. – 10:45 a.m.
Tuesday, May 5 9:00 a.m. – 9:45 a.m.
Location: Ryman Hall C2
Location: Ryman Hall C2
The Happiness Advantage: The Seven Principles of Positive Psychology that Fuel Success and Performance at Work Shawn Achor
Willful Blindness: Why We Ignore the Obvious at Our Peril Margaret Heffernan
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EXHIBIT HALL INFORMATION
Visit the World Conference Bookstore to save up to 75% on retail prices on hundreds of Quality Press publications.
GENERAL INFORMATION
Conference and Hotel Address Gaylord Opryland Resort & Convention Center 2800 Opryland Drive Nashville, TN 37214 Phone: 615-889-1000
GENERAL INFORMATION
Attendee Registration Hours Registration is located in the Delta Lobby B. Saturday, May 2 2:00 p.m. – 5:00 p.m. Sunday, May 3 9:00 a.m. – 8:00 p.m. Monday, May 4 7:00 a.m. – 5:00 p.m. Tuesday, May 5 7:30 a.m. – 5:00 p.m. Wednesday, May 6 7:30 a.m. – 10:00 a.m. FedEx Office and Print Center FedEx Office and Print Center is located inside the Gaylord Opryland Resort & Convention Center. Monday – Sunday 6:00 a.m. – 9:00 p.m. Phone: 615-391-0381 Safety As in any large city, we urge you to stay in groups and not wear your name badge outside of the conference facilities.
Hotel Emergency Procedures In the event that an alarm is activated, an announcement will be made via the hotel’s public address system regarding the situation and what action to take if necessary. Please note that the fire department responds to all alarms, therefore it is not unusual for them to be on the property when an alarm is activated. The hotel’s public address system in only used in emergency situations. In the event of a medical or other emergency, at the hotel DO NOT call 911. Contact hotel security at extension 5555 from any house phone for immediate assistance. Medical Assistance Hospital TriStar Skyline Medical Center 3441 Dickerson Pike Nashville, TN 37207 Phone: 615-769-2000 Approximate travel time from hotel: 6 miles (10 minutes) Trauma Center Vanderbilt University Medical Center 1211 Medical Center Drive Nashville, TN 37232 Phone: 615-322-5000 Approximate travel time from hotel: 12 miles (18 minutes) Pharmacy (Open 24 Hours) Walgreens 518 Donelson Pike Nashville, TN 37214 Phone: 615-883-5108 Walgreens Healthcare Clinic Hours Monday – Thursday 8:00 a.m. – 7:30 p.m. Friday 8:00 a.m. – 6:30 p.m. Saturday/Sunday 9:30 a.m. – 5:00 p.m. Dentist www.edentist.com
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GENERAL INFORMATION
Site Committee Room The Nashville Site Committee will be available in Bayou C. Saturday, May 2 10:00 a.m. – 6:00 p.m.
Monday, May 4 7:00 a.m. – 6:00 p.m. Tuesday, May 5 7:00 a.m. – 6:00 p.m. Wednesday, May 6 7:00 a.m. – Noon Speaker Room The Speaker Review Room will be available in Bayou B. Saturday, May 2 2:00 p.m. – 5:00 p.m. Sunday, May 3 10:00 a.m. – 6:30 p.m. Monday, May 4 7:00 a.m. – 5:00 p.m. Tuesday, May 5 7:00 a.m. – 5:00 p.m. Wednesday, May 6 7:00 a.m. – 10:00 a.m.
Gaylord Opryland Resort—Hotspot Guidelines • Turn your hotspot device off if not in use
Recertification Reminder to ASQ Certified Engineers, Auditors, Reliability Engineers, Software Engineers, Six Sigma Black Belts, Master Black Belts, Calibration Technicians, HACCP Auditors, Biomedical Auditors, Managers, Pharmaceutical GMP Professionals, and ASQ/DON Lean Six Sigma Black Belts: Full participation in the World Conference can earn you three recertification units (RUs) toward maintenance of your certification requirements (one RU per day). Keep your identification badge as evidence for your Section Examining Committee and the ASQ Certification Committee. Special Needs Do you have any special needs or dietary restrictions that we can address to make your participation more enjoyable? If so, please notify an ASQ staff member in the registration area. Conference Evaluations Your feedback is extremely important to us. Following the World Conference, you will receive an email evaluation form. Please tell us how we can make the World Conference even better next year. The evaluations that you will receive in the session rooms are for those sessions only. If you have comments about your overall experience, please use the form that will be emailed to you after the conference.
• Use 5 GHz broadcast OR use channel 1 only • T urn the signal strength down to the lowest usable setting • Encrypt your broadcast 77
GENERAL INFORMATION
Sunday, May 3 10:00 a.m. – 6:00 p.m.
Name Badge You must wear your name badge for admittance to all conference-sponsored events. You will not be admitted to sessions without your name badge. If you misplace your badge, please go to the on-site registration area for assistance.
INTERNATIONAL TEAM EXCELLENCE AWARD PROCESS/QUALITY IMPACT SESSIONS
GENERAL INFORMATION
See how companies from around the world are successfully using quality tools! For nearly 30 years, the International Team Excellence Award Process has provided teams all over the world with a platform to showcase their commitment to improvement and performance excellence. Teams from more than 20 countries have participated in this unique process to demonstrate how they are successfully using quality tools to make improvements to reduce costs, increase efficiency, and improve customer satisfaction. Attend these live case studies during the 2015 World Conference on Quality and Improvement and learn how you can implement these tools to make a difference in your organization.
PARTICIPATE NEXT YEAR 2015–2016 Timeline
September 7, 2015: Team entry materials and entry fee due.
December 7, 2015: Qualified teams (from the preliminary-round entry process) are notified of selection for the final round. December 21, 2015: Teams confirm their participation to present live at ASQ’s World Conference on Quality and Improvement.
January 2016: Teams receive scoresheet and feedback report from ASQ.
March 2016: Teams complete online registration form (fee per team presenter). May 15, 2016: Team rehearsals and briefing at ASQ’s World Conference on Quality and Improvement, Milwaukee, WI. May 16 – 18, 2016: Live presentations, recognition, benchmarking, learning, and sharing best practices at ASQ’s World Conference on Quality and Improvement (final round), Milwaukee, WI. May 18, 2016: International Team Excellence Award recipients recognized at ASQ’s World Conference on Quality and Improvement.
June 2016: Final-round scores and feedback reports emailed to teams.
Want to participate in 2016? Visit asq.org/2015wcqi to complete the intent to submit form or email
[email protected] to learn more!
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CONFERENCE ACKNOWLEDGMENTS
ASQ Conference Board: Janet Raddatz (Chair), Sargento Foods Inc.
Kanchan Barve, Humana Inc.
Bill Denney, Organizational Excellence In a Global Environment
Ardith Beitel, Boeing
Michael Dzick, ASQ Headquarters Phil Heinle, Quality Consulting
Dean Bondhus, Kentucky Center for Performance Excellence
Laura Kinney, Yakima Valley Memorial Hospital and Family of Services
James Bossert, Bank of America
Shirley Krentz, ASQ Headquarters
John Breckline, Key Quality Consulting
Jessica Miller, ASQ Headquarters Daniella Picciotti, Veridiam Robert Watters, ASQ Headquarters
Scott Blood, ASQ Biomedical Division
Megan Boswel, Indiana Blood Center Lee Brey, Sargento Foods Inc. Elizabeth Burns, E. Burns Consulting Donna Campbell, Cleveland Heart Lab Eric Cheong, Ontario Power Generation
Technical Program Committee (TPC): Laura Kinney (Chair), Yakima Valley Memorial Hospital and Family of Services
Teresa Cherry, Iradimed Corporation
Stephanie Parker (Vice Chair), Boon Edam Inc.
Julie Congress, JC Quality Consulting
Allen Wong (Past Chair), Abbott Nutrition
Kathleen Cook, Humana Inc.
Joe Basala, QI SIGMA Consulting Inc.
Elizabeth Cudney, Missouri University of Science and Technology
Ardith Beitel, Boeing
Lance Coleman, The Tech Group Charles Condit, Medtronic Inc.
Tom Berstene, WorkForce Planning Associates Inc.
Abriham Daniel, Sureequal Services Limited
Barbara Copeland, Amway
Mary Ellen Delaney, The Realtime Group
Bill Denney, Organizational Excellence In A Global Environment
Diane Dixon, Future Electronics
Denis Devos, Devos Associates Inc. Karen Hulting, Medtronic
GENERAL INFORMATION
Bhupesh Mahendru, CareFusion Corporation
Carol Beauchesne, Foster Corporation
Navin Dedhia, Self-Employed
Grace Duffy, Management and Performance Systems
Carla Konzel, Allegheny Health Network
William Dunwoody, Kadlec Regional Medical Center
Jamison Kovach, University of Houston
Mary Chris Easterly, Merck
Daniella Picciotti, Veridiam
William Eby, First Data
Site Committee Chair: Beccy Carroll, Quanta Computer Nashville Technical Proposal Reviewers and Session Moderators: Peter Ackerman, Advanced Medicals Consortium LLC
Kishore Erukulapati, Indiana State University Consortium Linda Feres, Intuitive Research & Technology Corporation John Freije, Freije Quality Engineering LCC Sachin Garg, Max Life Insurance Co. Ltd. David Gorin, Humana Inc.
Robert Allotta, ATK
Lisa Grosskopf, St. Jude Medical
Shawn Armstrong, Grace Bio-Labs
Gregory Gurican, GMG & Associates LLC Inc.
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GENERAL INFORMATION
CONFERENCE ACKNOWLEDGMENTS
Lisa Guzman, EMSI
Vincent Miller, ADP
Jo Haberstok, Self-Employed
Peggy Milz, BAE Systems
William Hackett, Stellar Industries Corp.
Chhanubhai Mistry, Retired
Dusty Harmon, Harley-Davidson Financial Services
Robert Mitchell
Debra Harrison, Debra Harrison Consulting
Roderick Munro, RAM Q Universe Inc.
Syed Hassan, PepsiCo
Rick Neighbarger, Grange Insurance
Charles Hazzard, Humana Inc.
Tracy Owens, Capital University
Richard Henrick, Sanmina Corporation
Steven Pollock, Humana Inc.
Colleen Herczak, Emergent BioSolutions
Kevin Posey, Cardiac Assist
Vivian Hollifield, Jack Welch Management Institute – Strayer University
Kathy Price, University of Texas Southwestern University Hospitals
Cyrus Hoseini, CGI Group Inc.
Nicole Radziwill, James Madison University/ Burning Mind Project
Franklin Hutto, TIP Technologies Inc.
Ved Munbodh, PPSud
Frederick Jenke, Atlas Copco Drilling Solutions (present contract)
Govind Ramu, SunPower Corporation
Jerri Ji, Sterling Quality Management
Anuradha Rangarajan, Bank of America
Gary Jing, TE Connectivity
Glenda Rhodes, ATK Launch Systems
Beth Kelly, Kelly Quality & Compliance
Elizabeth Rice-Munro, Brigadoon Solutions LLC
Shanna Kelly, Baltimore Aircoil Company
Carlos Rodriguez-Garcia, Biomed Pharma Consulting LLC
Russell Kirkham, USU Research Foundation/ Space Dynamics Laboratory
Imran Rana, Treet Corporation Limited
Eileen Serrano, Roche Operations Ltd.
Donna Klemme, Sargento Foods Inc.
Dilip Shah, E=mc3 Solutions
Gary Kollm, Georgetown Hospital System
Cory Sherb, SinglePoint Care Network
Ryan Kruer, Humana Inc.
Gurpreet Singh, Strategic Supply Chain & Six Sigma Consulting LLC
Tom Kubiak, Performance Improvement Solutions
Nick Smith, NHSBT
Arun Kumar, Flowserve Corporation
Peter Stamps, Hanson Pressure Pipe
Scott Laman, Teleflex
Isabel Strong, Consultant
William Latzko, Latzko Associates
Colby Tate, Halliburton
David Levy, Levy Quality Consulting LLC
Lori Terpstra, Schneider Electric
Jim Loseke, Sargento Foods Inc.
Arvita Tripati, CooperVision
Cindi Manning, Austin Energy
Robert Turocy, Self Employed
George Marcel, Consultant Jd Marhevko, Accuride Corporation
Darcie Wallace-Duckworth, Aegis Sciences Corporation
Barbara McCullough, E3 Federal Solutions LLC
Peggy Weatherby, Chromalox Inc.
Anita McReynolds-Lidbury, Quality Principles LLC
Patricia Winston, Medtronic
Eric Mead, Beechcraft Corporation
Daniel Zrymiak, Accenture
Pradip Mehta, Mehta Consulting LLC
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Stephen Zocklein, Humana
Tell Your Story at the World Conference on Quality and Improvement Quality for Life™ shares the stories of passionate people who use their quality skills to make a difference on the job and in their communities. These stories emphasize how quality tools can be used to reduce waste, improve processes, and improve the lives of others. Tell us how you use quality in the workplace, in your community, or through volunteer efforts to make the world a better place. Visit Room Delta Island D at the Gaylord Opryland Resort & Convention Center in Nashville, TN, Monday, May 4, 10:00 a.m. – 4:00 p.m., or Tuesday, May 5, 9:00 a.m. – 3:00 p.m. We will be on-site to conduct video interviews that will be displayed on the ASQ website.
Stories can be submitted to
[email protected], or for more information visit asq.org/qualityforlife.
The Global Voice of Quality
TM
GAYLORD OPRYLAND RESORT & CONVENTION CENTER FOOD & DRINK
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SHOPPING Cascades Necessities N2 Magnolia Necessities 5 Magnolia Shops • Nashville Market • Johnston & Murphy • Swarovski • Savannah’s • Cowboys & Angels N3 Delta Necessities 4 Delta Island Shops • The Opry Shop • Bushels & Baskets • Southern Home & Décor • Amelia’s Boutique • Kids’ Korral
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Photo h Booth Quality Impact Storyboards What QTool Are You?
A ASQ Information ASQ Social Wall
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Giant Jenga
Erik Wahl Painting Donate for your chance to win it!
Learn how Minitab can help you with quality improvement by attending one of these sessions: PRODUCT DEMOS New Ways to Make the Minitab Worksheet Work for You Quickly organize and explore your data directly from the worksheet using the new features in Minitab 17.2. In this session, you will learn how to highlight, sort, and subset your data based on Pareto rules, out-of-control subgroups, out-ofspec points, outliers, and more. Monday, May 4, 10:15 a.m. -10:45 a.m. Ryman Ballroom AB Monte Carlo Simulation Made Easy Learn how to simulate and optimize product results to ensure Monte Carlo simulation software, see how easy it is to utilize your y=f(x) equations, combined with the variability of the inputs, to predict process capability and identify the best strategy for reducing defects. Monday, May 4, 11:00 a.m. -11:30 a.m. Ryman Ballroom AB CONCURRENT SESSIONS M01 - Crayola: Improving Inventory with DOE and Simulation Monday, May 4, 2015, 12:15 p.m. - 1:15 p.m. Bonnie Hall, Crayola and Richard J. Titus, Titus Consulting M21 - Gauging Gage: Master Your Measurement System Monday, May 4, 2015, 1:30 p.m. – 2:30 p.m. Joel Smith, MS, CSSBB, Minitab Inc. T31 - Are You Forecasting What’s Predictable or Unpredictable? Tuesday, May 5, 2015, 4:00 p.m. – 5:00 p.m. Eduardo Santiago, PhD, Minitab, Inc. W07 - Implementing an Expanded Gage R&R Study Wednesday, May 6, 2015, 8:00 a.m. to 9:00 a.m. Louis Johnson and Cheryl Pammer, Minitab, Inc.
Visit Minitab Booth 201
See You Next Year! 2016 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT May 16 – 18, 2016 Milwaukee, WI
