The barista book

The Barista Book

Housekeeping

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mobile phones break times toilets emergencies

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Workshop overview

At this workshop the following will be addressed: › › › › › › ›

hygiene coffee styles coffee types equipment and machinery coffee making processes storage of coffee cleaning of equipment and machinery

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Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop?

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Topic 1

Coffee- hygiene and preparation

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‘I believe humans get a lot done, not because we're smart, but because we have thumbs so we can make coffee.’ (Flash Rosenberg)

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Making it happen ‘Only one thing is certain about coffee.... Wherever it is grown, sold, brewed, and consumed, there will be lively controversy, strong opinions, and good conversation.’ (Mark Pendergrast)

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Activity

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A little history

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What do your customers want? ‘In business you get what you want by giving other people what they want.’ (Alice Macdougal)

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Espresso ‘Everybody should believe in something. I believe I’ll have another cup of premium gourmet coffee.’ (Anonymous)

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Activity

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Topic 2 Terminology and equipment

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‘Coffee smells like freshly ground heaven.’ (Jessi Lane Adams)

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Flavours › › › › › › › › › ›

Fruity Charred Sour Taint Mellow Acrid Briney Harsh Baked Grassy

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Espresso machines There are many types of espresso machine on the market. They are generally pump operated or lever operated.

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Sometimes problems will occur. You need to identify causes and determine the best resolutions.

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To froth milk you need: cold, whole milk; a straight walled, cold, metal (stainless steel) steam pitcher (jug); an espresso machine with a powerful steam wand; a thermometer.

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Activity

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Topic 3

Coffee service

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Service should be fast, efficient and rely on listening carefully to the customer.

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Presentation/ Accompaniments ‘There's nothing sweeter than a cup of bitter coffee.’ (Rian Aditia)

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To go with coffee

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Activity

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Topic 4

Machinery maintenance

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‘Coffee is serious when it comes to waking up and putting you in a better mood.’ (Anonymous)

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Activity

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Summary

Before leaving today please share: › 1 thing you learned › 1 new practice you will undertake at work › 1 activity you enjoyed

Thankyou for your attendance and participation.

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